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408
Reference
Troubleshooting
Problem
Possible Cause
Cause File Format Solution
The error message
"Unexpected file format"
appears.
or
Your embroidery pattern or
image cannot be opened.
When opening an embroidery
pattern
(Application button >
[Open]
)
.pes The data may be corrupted.
.phc, .phx (machine
embroidery format)
The file cannot be opened,
but it can be imported.
→ ([Home] tab > [Import
Patterns] > [from File])
Otherwise, convert the file to
the PES format, and then
open it.
Other manufacturers'
compatible formats
(.dst, .hus, .exp, .pcs, .vip,
.sew, .jef, .csd,
.xxx, and .shv)
The file cannot be opened,
but it can be imported.
→ ([Home] tab > [Import
Patterns] > [from File])
Otherwise, convert the file to
the PES format, and then
open it.
Incompatible formats The file cannot be used.
When importing embroidery
patterns
([Home] tab > [Import
Patterns] > [from File])
.pes, .phc, .phx
Other manufacturers'
compatible formats
(.dst, .hus, .exp, .pcs, .vip,
.sew, .jef, .csd,
.xxx, and .shv)
The data may be corrupted.
Incompatible formats
Convert the file to a
compatible format, such as
PES, and then use it.
When opening a background
image
([Image] tab > [Open])
or When opening an image
for Stitch Wizard
(Auto Punch, Photo Stitch 1
and 2, and Cross Stitch)
.bmp, .tif, .jpg, .wmf, .png,
.eps, and .gif
The data may be corrupted.
Images in formats other than
those listed above
The file cannot be opened.
→ Use an image in one of
the formats listed above.
When importing an image as
an embroidery pattern
([Home] tab > [Import
Patterns] > [from Vector
Image])
.wmf, .emf, and .svg The data may be corrupted.
Vector images in a format
other than .wmf, .emf, or
.svg
Convert the file to the .wmf,
.emf, or .svg format, and
then import it.
Raster images (.bmp, .jpg,
etc.)
Currently, these files cannot
be imported. Open them in
the background and use
them for tracing.
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