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407
Reference
Troubleshooting
Troubleshooting
If a problem occurs, click [Help], then [Customer Support] in the menu to visit the following Web site, where
you can find causes and solutions to various problems and answers to frequently asked questions.
If you have a problem, check the following solutions. If the solutions suggested do not correct the problem,
contact your authorized dealer or Brother Customer Service.
Problem Estimated Cause Solution Page
The software is not installed
correctly.
An operation not described
in the installation procedure
was performed. (For
example, Cancel was
clicked or the "PE-DESIGN
Software Key" was
removed before the
procedure was completed.)
Follow the instructions as the software
installs to correctly install the software.
See "Reference
Guide".
The message "No PE-DESIGN
Software Key is connected.
Please connect a PE-DESIGN
Software Key." appeared.
The
"PE-DESIGN Software
Key"
is not connected.
Check that the
"PE-DESIGN Software
Key"
appears in the computer's list of
removable storage devices. If it does
not appear, unplug the
"PE-DESIGN
Software Key"
, and then plug it in again.
The information on the
"PE-DESIGN Software
Key"
is corrupted.
Leave it plugged in, and uninstall, then
re-install PE-DESIGN 11.
When trying to upgrade from
an older version, the message
"Cannot connect to the
Internet." or "The server could
not be connected to. Wait a
while, and then try connecting
again." appeared and
"PE-
DESIGN Software Key"
could
not be upgraded.
The computer with
"PE-
DESIGN Software Key"
connected to its USB port
could not establish a
connection to the Internet.
To upgrade
"PE-DESIGN Software Key"
,
the computer with
"PE-DESIGN
Software Key"
connected to its USB
port must connect to the Internet. If
firewall software is being used, it must
be temporarily disabled during the
upgrade. If a connection to the Internet
cannot be established, contact your
authorized dealer.
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