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Below are a few possible reasons why this may be occurring: •
The motion detection time period may be incorrectly
configured.
• Motion detection zone setup is not correctly configured.
• Motion detection sensitivity is too low.
13. Web Access isn't working.
Below are a few possible reasons why this may be occurring:
• Windows version is pre -Windows 2000 service pack 4. Use a more recent version of
Windows.
• ActiveX controls have been disabled.
• The PC is not using DirectX 8.1 or higher. Upgrade to a more recent version of DirectX.
• The DVR is having network connection errors.
• Web access may be setup incorrectly.
• The username or password may be incorrect.
• The client end computer is not compatible with the DVR's firmware.
14. Web Access live view is only displaying a static picture. Both live playback and recorded playback aren't
working.
Below are a few possible reasons why this may be occurring:
• The network speed is not sufficient to transfer video data via web access.
• The client PC may have limited resources.
• Multicast mode may be causing this issue.
• A privacy mask or screensaver may be enabled.
• The logged in user may not have sufficient rights to monitor real-time playback.
• The DVR's local video output quality is not sufficient.
15. Network connection is not stable.
Below are a few possible reasons why this may be occurring:
• The network is not stable.
• There may be an IP address conflict.
There may be a MAC address conflict.
• The PC or DVR network card may be defective.
16. Keyboard is not working with the DVR.
Below are a few possible reasons why this may be occurring:
• The DVR serial port is not setup correctly.
• The keyboard may be drawing too much power.
• The keyboard cable too long.
• The keyboard is not compatible with the DVR's firmware.
17. The alarm signal cannot be disarmed.
Below are a few possible reasons why this may be occurring:
• An alarm may be setup incorrectly.
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