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139
Troubleshooting checklist
❏ The modem cannot dial.
• Make sure the modem is correctly and securely
connected to the unit.
• Make sure the modem settings on the unit are
correct. See “Setting up your modem” on
page110.
• If you know the proper initialization string for the
modem you are using, make sure it is entered
correctly. Refer to your modem user manual for
information on modem commands. See “Setting
up your modem” on page 110.
If you are not sure of the proper string, leave the
entry blank.
❏ The unit always dials the wrong number.
• Make sure the access phone number of the
CompuServe service is correct.
• Make sure the line type setting on the unit is
same as that of the telephone line.
❏ The unit fails to connect to CompuServe.
• Make sure the Connection information is correct.
See “Setting up connections” on page 110 for
details.
Troubleshooting
I
f you are having difficulty using CompuServe
Access Software, check the following list for
possible solutions before contacting your
SHARP dealer.
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