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Canon 5938C020 User Manual
Page 605
Canon 5938C020 imageCLASS MF264dw II Multifunction Monochrome Laser Printer
User Manual - Page 605
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Contents
About the Machine
Supported Functions
System Manager ID and PIN
Measures to Prevent Unauthorized Access
Names of Parts and Their Functions
Front Side
Back Side
Interior
Control Panel
2-Sided Double Pass Feeder
1-Sided Feeder
Multi-purpose Tray
Drawer
Usable Paper
Precautions When Handling Paper
Specifications
Basic Specifications
2-Sided Double Pass Feeder Specifications
1-Sided Feeder Specifications
Print Specifications
Scan Specifications
Fax Specifications
Network Specifications
Security and Management Function Specifications
Supported Environment
Recommended Functions
Digitizing Documents
Cost Savings
Making Operations More Efficient
Setting Up
Configuring the Default Settings (Setup Guide) (Touch Panel Model)
Configuring the Default Settings (Setup Guide) (5 Lines LCD Model)
Setting Up the Network
Selecting Wired or Wireless LAN
Connecting to a Wired LAN
Connecting to a Wireless LAN
Connecting to a Wireless LAN by Using the Router Button (Push Button Mode)
Connecting to a Wireless LAN by Entering a PIN Code (WPS PIN Code Mode)
Connecting to a Wireless LAN by Searching for a Router (Access Point Setup Method)
Connecting to a Wireless LAN by Setting the Details (Manual Setup Method)
Setting IPv4 Addresses
Setting IPv6 Addresses
Configuring Your Machine for Your Network Environment
Manually Configuring the Ethernet Settings
Configuring DNS
Configuring SMB
Configuring WINS
Configuring SNMP
Configuring SNTP
Checking the Network Status and Settings
Configuring the Fax Settings (Fax Setup Guide)
Installing Software and Drivers to the Computer
Basic Operations
Turning ON and OFF the Machine
Turning ON the Machine
Turning OFF the Machine
Restarting the Machine
Reducing Power Consumption (Sleep Mode)
Using the Control Panel
Screens Displayed on the Control Panel
[Home] Screen
[Status Monitor] Screen
How to Operate the Control Panel (Touch Panel Model)
How to Operate the Control Panel (5 Lines LCD Model)
Entering Characters
Customizing the [Home] Screen
Logging In to the Machine
Placing Originals
Loading Paper
Loading Paper in the Drawer
Loading Paper in the Multi-purpose Tray
Preparations and Orientation for Loading Envelopes
Orientation for Loading Paper with a Logo
Specifying the Paper Size and Type
Setting the Paper Size and Type for the Drawer
Setting the Paper Size and Type for the Multi-purpose Tray
Registering a Frequently Used Paper Size and Type for the Multi-purpose Tray
Registering Non-standard Size Paper (Custom Paper)
Hiding Unused Paper Sizes
Registering Destinations (Address Book)
Address Book Function
Registering Destinations to the Address Book (Control Panel)
Registering Groups to the Address Book (Control Panel)
Editing and Deleting Destinations in the Address Book (Control Panel)
Registering Destinations to the Address Book (Remote UI)
Registering Groups to the Address Book (Remote UI)
Specifying Destinations
Specifying Destinations (Address Book)
Specifying Destinations (Direct Input)
Specifying Destinations (Address Book on a Mobile Device)
Specifying Destinations (TX Job Log)
Changing the Default Settings
Adjusting the Volume (For Models with a Fax Function)
[Volume Settings] Screen
Reducing the Operation Sound (Quiet Mode)
Printing
Printing Preparations
Preparing to Print from a Computer
Configuring a Printer Port (Windows)
Setting Up a Print Server
Preparations for Using Universal Print
Registering the Machine to Cloud Service
Registering the Machine to the Computer
Printing from a Computer
Registering Non-standard Size Paper to the Computer (Custom Size)
Printing with Universal Print
Canceling Printing
Viewing the Print Job Status and Log
Scanning
Preparations for Scanning
Preparing to Save Scanned Data to a Computer
Preparing for a Shortcut Key to Store Scanned Data to a Computer
Preparing to Send Scanned Data by E-mail
Configuring the Basic Settings for Sending E-mail (Send Function Setting Tool)
Using the Downloaded Send Function Setting Tool
Configuring Detailed Information of the E-mail Server (Remote UI)
Preparing to Save Scanned Data to a Shared Folder
Registering a Shared Folder to the Address Book (Send Function Setting Tool)
Scanning (Saving to a Computer)
Scanning (Sending by E-mail)
Scanning (Saving to a Shared Folder)
Scanning Using the Shortcut Key (Saving to a Computer)
Scanning from a Computer (Saving to a Computer)
Starting MF Scan Utility
Scan Settings (Touch Panel Model)
Canceling Scanning
Checking the Send and Save Status and Log of Scanned Data (Touch Panel Model)
Faxing
Preparing to Send and Receive Faxes
Preparing to Send Faxes from a Computer
Changing Fax RX Mode and Setting the Action when Receiving a Fax
Changing the Fax Number and Unit Name
Forwarding Faxes and Configuring the Backup Settings
Backing Up Sent Faxes
Auto Forwarding and Backing Up Received Faxes
Sending Faxes
Sending a Fax after a Phone Conversation (Manual Sending)
Sending Faxes from a Computer (PC Faxing)
Securely Sending PC Faxes
Fax Original Scan Settings
Receiving Faxes
Receiving Faxes via Telephone (Remote RX)
Changing the Print Settings for Received Faxes
Canceling Fax Sending
Checking the Status and Log for Sent and Received Faxes
Copying
Copy Operations
Additional Copying Features
Paper Save Copy
Copying Both Sides of ID Cards onto One Sheet
Copying Multiple Passports onto One Sheet
Canceling Copy Operations
Checking the Copy Status
Linking with Mobile Devices
Preparations for Linking with Mobile Devices
Preparations for Direct Connection
Preparations for Using AirPrint
Connecting a Mobile Device to the Machine
Connecting a Mobile Device via Wireless LAN Router (LAN Connection)
Connecting a Mobile Device Directly to the Machine (Direct Connection)
Using a Dedicated Application to Print and Scan (Canon PRINT Business)
Using AirPrint Application to Print and Scan Data and Send Faxes
Printing from an Android Device
Printing from Chromebook or Other Device with Chrome OS
Security
Setting the Department ID and PIN for the Administrator
Protecting the Network
Setting the Firewall
Changing the Port Number
Using a Proxy
Using TLS
Using IEEE 802.1X
Managing and Verifying a Key and Certificate
Generating a Key and Certificate
Generating a Key and Certificate Signing Request (CSR) and Obtaining and Registering a Certificate
Registering a Key and Certificate or CA Certificate Obtained from an Issuing Authority
Verifying a Received Certificate with OCSP
Preventing Sending Data by Mistake and Leaking Information
Limiting Available Destinations
Confirming the Destination before Sending
Restricting Fax Sending
Restricting Use from a Mobile Device
Restricting Printing
Saving Received Documents in the Machine (Memory Lock)
Preventing Unauthorized Use
Restricting Address Book Registration and Editing
Restricting Use of Remote UI
Preventing Connection to Computer via USB Port
Configuring LPD, RAW, or WSD
Disabling HTTP Communication
Managing the Machine
Setting the Date and Time
Managing the Machine from a Computer (Remote UI)
Starting Remote UI
Portal Page of Remote UI
Checking Usage and Logs with Remote UI
Monitoring the Usage
Checking the Number of Printed Pages (Check Counter)
Printing and Viewing Reports and Lists
Changing the Report and List Print Settings
Clearing the Mail Box
Importing and Exporting the Address Book
Updating the Firmware (Touch Panel Model)
Updating the Firmware (5 Lines LCD Model)
Initializing the Settings and Data
Settings Menu Items
[Preferences]
[Display Settings]
[Timer/Energy Settings]
[Network]
[Wireless LAN Settings]
[TCP/IP Settings]
[External Interface]
[Accessibility]
[Volume Settings]
[Adjustment/Maintenance]
[Adjust Image Quality]
[Special Processing]
[Maintenance]
[Function Settings]
[Common]
[Paper Feed Settings]
[Print Settings]
[Scan Settings]
[Generate File]
[Copy]
[Printer]
[Printer Settings]
[PDL Selection (Plug and Play)]
[Send]
[Common Settings]
[Scan and Send Settings]
[Fax Settings]
[Receive/Forward]
[Common Settings]
[Fax Settings]
[Set Destination]
[Management Settings]
[User Management]
[Device Management]
[Remote UI Settings/Update Firmware]
[Remote UI Settings]
[Data Management]
[Security Settings]
[Authentication/Password Settings]
[Toner Deliv. Set.] or [Toner Delivery Set.]
Maintenance
Cleaning the Machine
Cleaning the Surface of the Machine
Cleaning inside the Machine
Cleaning the Platen Glass
Cleaning the Feeder
Cleaning the Fixing Assembly
Replacing Consumables
Replacing the Toner Cartridge
Replacing the Drum Cartridge
Checking the Remaining Amount of Consumables
List of Consumables
Moving the Machine
Troubleshooting
Paper Jams
Paper Jams inside the Machine and in the Back Side
Paper Jams in the Feeder
Paper Jams That Occur Repeatedly
Problems with Printing Results
Toner Smudges and Splatters Appear
Streaks Appear
Printing Is Uneven
Printed Paper Is Blank
Smudge Marks Appear on the Edge of Printouts
Text or Images Are Blurry
Printouts Have Ghost Images
Printouts Are Faded
The Edge of the Page Is Not Printed
Printouts Are Entirely or Partially Grayish
White Spots Appear
Smudge Marks Appear on the Back Side of Printouts
Printouts Are Skewed
Printed Barcode Cannot Be Read
Paper and Paper Feeding Problems
Paper Creases
Paper Curls
Paper Is Not Fed or Two or More Sheets Are Fed Together
Setting Up
The Machine Connected via WSD Port Is Not Displayed During Driver Installation
Cannot Connect to Wireless LAN
Network
Cannot Switch to Wireless LAN
Cannot Find the Print Server to Connect to
Cannot Connect to a Shared Printer
Cannot Find the IP Address of the Machine
AirPrint Does Not Work
Printing and Copying
Cannot Print or Copy
Cannot Print (Wireless LAN)
Cannot Print (Wired LAN)
Cannot Print (USB Connection)
Cannot Print (via Print Server)
Printing Is Slow
Scanning
Cannot Save Scanned Data to a Computer
Cannot Save Scanned Data to a Shared Folder
Faxing and Using the Telephone
Cannot Send a Fax
Cannot Receive a Fax
Machine Does Not Automatically Switch Between Telephone and Fax
Cannot Send or Receive a Fax via Optical Line
Cannot Send a Fax to an International Destination
Other Party's Telephone or Fax Number Is Not Displayed
Management Functions and Environment Settings
Cannot Access Remote UI or Send Function Setting Tool
Changing the Volume of the Confirmation Sound and Warning Tone
Changing the Time Until Sleep Mode
Lost Department ID or PIN for the Administrator
Checking the Items That Can Be Configured on the Machine and Their Settings
A Message Appears
An Error Code Is Displayed
If the Problem Persists
Appendix
Manuals of the Machine
Using the User's Guide
Operation Examples When Using a Computer
Environmental Information, Regulations, and Standards
Notice
Trademarks and Copyrights
Third-party Software
SIL OPEN FONT LICENSE
Page 605/700
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Contents
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Troubleshooting
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Cannot Connect to a Shared Printer
8W0J-0FA
Check if a shar
ed printer is displayed on the network computer.
Displaying a Shared Printer in the Print
Server
(P
. 660)
If it is not displayed, contact the network or print server administrator.
Tr
oubleshooting
596
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File type: PDF
File name: 13466851_5938c001.pdf
File size: 4.54 MB
File Language: English
Pages: 700
Author: Canon
Published: 2023-09-23
Updated: 2023-09-23
Download File
Table of Contents
×
Contents
2
About the Machine
11
Supported Functions
12
System Manager ID and PIN
14
Measures to Prevent Unauthorized Access
15
Names of Parts and Their Functions
17
Front Side
18
Back Side
20
Interior
22
Control Panel
23
2-Sided Double Pass Feeder
28
1-Sided Feeder
29
Multi-purpose Tray
30
Drawer
31
Usable Paper
32
Precautions When Handling Paper
35
Specifications
36
Basic Specifications
37
2-Sided Double Pass Feeder Specifications
40
1-Sided Feeder Specifications
41
Print Specifications
42
Scan Specifications
44
Fax Specifications
45
Network Specifications
46
Security and Management Function Specifications
47
Supported Environment
50
Recommended Functions
52
Digitizing Documents
53
Cost Savings
54
Making Operations More Efficient
55
Setting Up
58
Configuring the Default Settings (Setup Guide) (Touch Panel Model)
59
Configuring the Default Settings (Setup Guide) (5 Lines LCD Model)
62
Setting Up the Network
65
Selecting Wired or Wireless LAN
67
Connecting to a Wired LAN
69
Connecting to a Wireless LAN
70
Connecting to a Wireless LAN by Using the Router Button (Push Button Mode)
73
Connecting to a Wireless LAN by Entering a PIN Code (WPS PIN Code Mode)
75
Connecting to a Wireless LAN by Searching for a Router (Access Point Setup Method)
78
Connecting to a Wireless LAN by Setting the Details (Manual Setup Method)
81
Setting IPv4 Addresses
86
Setting IPv6 Addresses
90
Configuring Your Machine for Your Network Environment
92
Manually Configuring the Ethernet Settings
93
Configuring DNS
94
Configuring SMB
97
Configuring WINS
99
Configuring SNMP
100
Configuring SNTP
103
Checking the Network Status and Settings
105
Configuring the Fax Settings (Fax Setup Guide)
111
Installing Software and Drivers to the Computer
115
Basic Operations
118
Turning ON and OFF the Machine
119
Turning ON the Machine
120
Turning OFF the Machine
121
Restarting the Machine
122
Reducing Power Consumption (Sleep Mode)
123
Using the Control Panel
125
Screens Displayed on the Control Panel
126
[Home] Screen
129
[Status Monitor] Screen
133
How to Operate the Control Panel (Touch Panel Model)
136
How to Operate the Control Panel (5 Lines LCD Model)
138
Entering Characters
140
Customizing the [Home] Screen
144
Logging In to the Machine
146
Placing Originals
148
Loading Paper
151
Loading Paper in the Drawer
152
Loading Paper in the Multi-purpose Tray
155
Preparations and Orientation for Loading Envelopes
157
Orientation for Loading Paper with a Logo
159
Specifying the Paper Size and Type
161
Setting the Paper Size and Type for the Drawer
162
Setting the Paper Size and Type for the Multi-purpose Tray
166
Registering a Frequently Used Paper Size and Type for the Multi-purpose Tray
169
Registering Non-standard Size Paper (Custom Paper)
173
Hiding Unused Paper Sizes
175
Registering Destinations (Address Book)
177
Address Book Function
178
Registering Destinations to the Address Book (Control Panel)
180
Registering Groups to the Address Book (Control Panel)
182
Editing and Deleting Destinations in the Address Book (Control Panel)
184
Registering Destinations to the Address Book (Remote UI)
185
Registering Groups to the Address Book (Remote UI)
189
Specifying Destinations
191
Specifying Destinations (Address Book)
192
Specifying Destinations (Direct Input)
196
Specifying Destinations (Address Book on a Mobile Device)
197
Specifying Destinations (TX Job Log)
198
Changing the Default Settings
199
Adjusting the Volume (For Models with a Fax Function)
202
[Volume Settings] Screen
205
Reducing the Operation Sound (Quiet Mode)
206
Printing
209
Printing Preparations
210
Preparing to Print from a Computer
211
Configuring a Printer Port (Windows)
212
Setting Up a Print Server
215
Preparations for Using Universal Print
218
Registering the Machine to Cloud Service
219
Registering the Machine to the Computer
222
Printing from a Computer
223
Registering Non-standard Size Paper to the Computer (Custom Size)
226
Printing with Universal Print
228
Canceling Printing
229
Viewing the Print Job Status and Log
232
Scanning
235
Preparations for Scanning
237
Preparing to Save Scanned Data to a Computer
238
Preparing for a Shortcut Key to Store Scanned Data to a Computer
240
Preparing to Send Scanned Data by E-mail
244
Configuring the Basic Settings for Sending E-mail (Send Function Setting Tool)
245
Using the Downloaded Send Function Setting Tool
247
Configuring Detailed Information of the E-mail Server (Remote UI)
248
Preparing to Save Scanned Data to a Shared Folder
250
Registering a Shared Folder to the Address Book (Send Function Setting Tool)
251
Scanning (Saving to a Computer)
253
Scanning (Sending by E-mail)
256
Scanning (Saving to a Shared Folder)
258
Scanning Using the Shortcut Key (Saving to a Computer)
260
Scanning from a Computer (Saving to a Computer)
263
Starting MF Scan Utility
266
Scan Settings (Touch Panel Model)
267
Canceling Scanning
271
Checking the Send and Save Status and Log of Scanned Data (Touch Panel Model)
272
Faxing
275
Preparing to Send and Receive Faxes
276
Preparing to Send Faxes from a Computer
277
Changing Fax RX Mode and Setting the Action when Receiving a Fax
279
Changing the Fax Number and Unit Name
281
Forwarding Faxes and Configuring the Backup Settings
282
Backing Up Sent Faxes
283
Auto Forwarding and Backing Up Received Faxes
285
Sending Faxes
287
Sending a Fax after a Phone Conversation (Manual Sending)
289
Sending Faxes from a Computer (PC Faxing)
291
Securely Sending PC Faxes
294
Fax Original Scan Settings
295
Receiving Faxes
297
Receiving Faxes via Telephone (Remote RX)
298
Changing the Print Settings for Received Faxes
299
Canceling Fax Sending
301
Checking the Status and Log for Sent and Received Faxes
302
Copying
305
Copy Operations
306
Additional Copying Features
309
Paper Save Copy
320
Copying Both Sides of ID Cards onto One Sheet
324
Copying Multiple Passports onto One Sheet
328
Canceling Copy Operations
332
Checking the Copy Status
334
Linking with Mobile Devices
337
Preparations for Linking with Mobile Devices
338
Preparations for Direct Connection
339
Preparations for Using AirPrint
342
Connecting a Mobile Device to the Machine
345
Connecting a Mobile Device via Wireless LAN Router (LAN Connection)
346
Connecting a Mobile Device Directly to the Machine (Direct Connection)
347
Using a Dedicated Application to Print and Scan (Canon PRINT Business)
350
Using AirPrint Application to Print and Scan Data and Send Faxes
351
Printing from an Android Device
355
Printing from Chromebook or Other Device with Chrome OS
356
Security
358
Setting the Department ID and PIN for the Administrator
359
Protecting the Network
362
Setting the Firewall
363
Changing the Port Number
366
Using a Proxy
367
Using TLS
369
Using IEEE 802.1X
371
Managing and Verifying a Key and Certificate
373
Generating a Key and Certificate
374
Generating a Key and Certificate Signing Request (CSR) and Obtaining and Registering a Certificate
376
Registering a Key and Certificate or CA Certificate Obtained from an Issuing Authority
379
Verifying a Received Certificate with OCSP
381
Preventing Sending Data by Mistake and Leaking Information
382
Limiting Available Destinations
383
Confirming the Destination before Sending
385
Restricting Fax Sending
387
Restricting Use from a Mobile Device
389
Restricting Printing
390
Saving Received Documents in the Machine (Memory Lock)
391
Preventing Unauthorized Use
394
Restricting Address Book Registration and Editing
395
Restricting Use of Remote UI
397
Preventing Connection to Computer via USB Port
400
Configuring LPD, RAW, or WSD
401
Disabling HTTP Communication
403
Managing the Machine
405
Setting the Date and Time
406
Managing the Machine from a Computer (Remote UI)
407
Starting Remote UI
408
Portal Page of Remote UI
410
Checking Usage and Logs with Remote UI
412
Monitoring the Usage
414
Checking the Number of Printed Pages (Check Counter)
415
Printing and Viewing Reports and Lists
417
Changing the Report and List Print Settings
420
Clearing the Mail Box
422
Importing and Exporting the Address Book
423
Updating the Firmware (Touch Panel Model)
425
Updating the Firmware (5 Lines LCD Model)
428
Initializing the Settings and Data
431
Settings Menu Items
436
[Preferences]
437
[Display Settings]
439
[Timer/Energy Settings]
443
[Network]
446
[Wireless LAN Settings]
451
[TCP/IP Settings]
453
[External Interface]
460
[Accessibility]
461
[Volume Settings]
463
[Adjustment/Maintenance]
466
[Adjust Image Quality]
467
[Special Processing]
468
[Maintenance]
472
[Function Settings]
473
[Common]
474
[Paper Feed Settings]
475
[Print Settings]
476
[Scan Settings]
477
[Generate File]
478
[Copy]
479
[Printer]
481
[Printer Settings]
482
[PDL Selection (Plug and Play)]
492
[Send]
493
[Common Settings]
494
[Scan and Send Settings]
496
[Fax Settings]
502
[Receive/Forward]
507
[Common Settings]
508
[Fax Settings]
510
[Set Destination]
514
[Management Settings]
515
[User Management]
517
[Device Management]
518
[Remote UI Settings/Update Firmware]
520
[Remote UI Settings]
521
[Data Management]
522
[Security Settings]
523
[Authentication/Password Settings]
524
[Toner Deliv. Set.] or [Toner Delivery Set.]
525
Maintenance
527
Cleaning the Machine
529
Cleaning the Surface of the Machine
530
Cleaning inside the Machine
531
Cleaning the Platen Glass
534
Cleaning the Feeder
535
Cleaning the Fixing Assembly
539
Replacing Consumables
540
Replacing the Toner Cartridge
541
Replacing the Drum Cartridge
545
Checking the Remaining Amount of Consumables
549
List of Consumables
550
Moving the Machine
553
Troubleshooting
557
Paper Jams
558
Paper Jams inside the Machine and in the Back Side
560
Paper Jams in the Feeder
564
Paper Jams That Occur Repeatedly
567
Problems with Printing Results
568
Toner Smudges and Splatters Appear
570
Streaks Appear
572
Printing Is Uneven
575
Printed Paper Is Blank
578
Smudge Marks Appear on the Edge of Printouts
579
Text or Images Are Blurry
580
Printouts Have Ghost Images
582
Printouts Are Faded
583
The Edge of the Page Is Not Printed
586
Printouts Are Entirely or Partially Grayish
587
White Spots Appear
590
Smudge Marks Appear on the Back Side of Printouts
591
Printouts Are Skewed
592
Printed Barcode Cannot Be Read
593
Paper and Paper Feeding Problems
594
Paper Creases
595
Paper Curls
596
Paper Is Not Fed or Two or More Sheets Are Fed Together
597
Setting Up
598
The Machine Connected via WSD Port Is Not Displayed During Driver Installation
599
Cannot Connect to Wireless LAN
600
Network
601
Cannot Switch to Wireless LAN
602
Cannot Find the Print Server to Connect to
604
Cannot Connect to a Shared Printer
605
Cannot Find the IP Address of the Machine
606
AirPrint Does Not Work
607
Printing and Copying
608
Cannot Print or Copy
609
Cannot Print (Wireless LAN)
610
Cannot Print (Wired LAN)
612
Cannot Print (USB Connection)
614
Cannot Print (via Print Server)
615
Printing Is Slow
616
Scanning
617
Cannot Save Scanned Data to a Computer
618
Cannot Save Scanned Data to a Shared Folder
620
Faxing and Using the Telephone
622
Cannot Send a Fax
623
Cannot Receive a Fax
625
Machine Does Not Automatically Switch Between Telephone and Fax
627
Cannot Send or Receive a Fax via Optical Line
628
Cannot Send a Fax to an International Destination
629
Other Party's Telephone or Fax Number Is Not Displayed
630
Management Functions and Environment Settings
631
Cannot Access Remote UI or Send Function Setting Tool
632
Changing the Volume of the Confirmation Sound and Warning Tone
633
Changing the Time Until Sleep Mode
634
Lost Department ID or PIN for the Administrator
635
Checking the Items That Can Be Configured on the Machine and Their Settings
636
A Message Appears
637
An Error Code Is Displayed
652
If the Problem Persists
660
Appendix
662
Manuals of the Machine
663
Using the User's Guide
664
Operation Examples When Using a Computer
667
Environmental Information, Regulations, and Standards
677
Notice
678
Trademarks and Copyrights
679
Third-party Software
681
SIL OPEN FONT LICENSE
682
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