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Problem Possible Cause Solution
Log
Ware
beeps and the reading on a random
channel is always 0.0
Poor communication See Communication Problems above
Computer may be too slow or not have
enough resources available
Upgrade computer to faster processor, add
more memory and/or free up some hard drive
space; optionally, reduce the rate at which
Log
Ware
acquires data
Log
Ware
beeps and the reading on all chan
-
nelsisalways0.0
Poor communication See Communication Problems above
Log
Ware
gets duplicate readings on a
channel
Sample rate too fast Reduce the sample rate (Interval between
channels) setting
Cannot zoom or scroll graph By design Log
Ware
does not allow the real-time graph
to be zoomed or scrolled by the user
Cannot print the readings or graph Printer not installed Make sure a printer driver is installed for the
printer to print to
Printer not connected or online Make sure the printer is connected, turned
on and ready; fill the paper tray if necessary;
Print a test page from the printer’s Property
pages to make sure it is working
Scale of readings on one or more channels is
incorrect
Channel(s) not configured properly prior to
starting log session
Make sure each channel is configured to
read the proper units/scale before starting
the log session
Previous Log Session Problems
Unable to successfully open output or down-
load file
File is corrupt There is no solution to this problem
File has been modified Make sure the file follows the required format;
NEVER MANUALLY MODIFY THESE
FILES!!
File is too large
Cannot print the readings or graph Printer not installed Make sure a printer driver is installed for the
printer to print to
Printer not connected or online Make sure the printer is connected, turned
on and ready; fill the paper tray if necessary;
Print a test page from the printer’s Property
pages to make sure it is working
Downloading Problems
Unable to download readings Poor communication See Communication Problems above
No readings in memory or selected log Make sure the memory or selected log has
one or more readings in it
User’s Guide
260
1.888.610.7664 sales@GlobalTestSupply.com
Fluke-Direct.com
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