Loading ...
Loading ...
Loading ...
10.2 Troubleshooting common problems
The following table outlines some possible problems that may arise when using
LogWare and some possible solutions to those problems:
Problem Possible Cause Solution
Communication Problems
Cannot select correct COM port Another application is using the COM port Close all other applications that use COM
ports (including Hot Sync manager, modem
software, etc.)
COM port is not enabled or configured
correctly
Use Windows® Device Manager to check
COM port settings
Unable to communicate with thermometer
readout using RS-232 cable
Wrong COM port selected Make sure the RS-232 cable is connected to
the correct COM port
Wrong type of RS-232 cable being used Make sure the RS-232 cable is a “null mo-
dem” cable
Wrong baud rate setting Make sure the thermometer readout is set to
the correct baud rate
Bad RS-232 cable Try using another RS-232 cable
Thermometer readout is not turned on Connect power to thermometer readout and
turn it on
Unable to communicate with thermometer
readout using IR dongle
Wrong COM port selected Make sure the IR dongle is connected to the
selected COM port
Incompatible IR dongle being used Contact an Applications Specialist or Cus
-
tomer Service representative to purchase a
compatible IR dongle
Built-in IR port being used Log
Ware
is not designed to use built-in IR
ports; A dongle must be used
Obstructed path between IR dongle and IR
window on thermometer readout
Make sure the path between the IR dongle
and IR window on the thermometer readout
is unobstructed
Distance between IR dongle and IR window
too great
Place IR dongle as close to IR window as
possible
Real-Time Logging Problems
Log
Ware
beeps and the reading on a single
channel is always 0.0
Poor communication See Communication Problems above
Bad probe connection Make sure the probe on the channel exhibit
-
ing this problem is properly connected
Probe coefficients not correct If attempting to read temperature, make sure
the conversion coefficients for the probe have
been properly into the correct channel
259
10 Troubleshooting
Troubleshooting common problems
Table 1 Troubleshooting Common Problems
1.888.610.7664 sales@GlobalTestSupply.com
Fluke-Direct.com
Loading ...
Loading ...
Loading ...