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Camera cannot be
accessed from
mobile or tablet
terminal
In the case of mobile devices:
・URL is wrong. Or, is [/cam] not entered at the
end of the URL? Ensure that the URL is entered
correctly. When accessing the computer from a
portable terminal, enter [/cam] at the end of the
URL to be used when accessing the computer
from the PC.
For tablet terminals:
・Check that the URL is correct and that the URL
is entered correctly.
--
・Is the SSL encryption method of the HTTPS of
the mobile terminal or tablet terminal different
from that of this device? Set the [Connection] of
the HTTPS of this device to [HTTP] and
re-access it.
--
・If HTTPS is used, access [http:///] while the
HTTPS function is in use. You must also enter the
port number. From the support video page of the
support site<Control No. P0002>、 <Control No.
P0003>Please refer to.
--
Phenomenon Causes and countermeasures Reference
When registering
with [Viewnetcam.
com] services, an
error is displayed
(e.g. [Error
occurred. Cookie
cannot be used or
expired. Cookie
available browser,
reconnect by
setting.]).
・Is the security setting of the web browser set to
not accept cookies? Check the settings of your
web browser.
--
5 Other
5.2 Trouble!?
379
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