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Error message Solution
found
Error connecting to
event server
Unable to connect to the event server on the stated port. The error occurs most
likely because of network problems, or the Event Server service has stopped.
Error sending
analytics event
The connection to the event server is established, but the event cannot be sent.
The error most likely occurs because of network problems, for example a time
out.
Error receiving
response from event
server
The event has been sent to the event server, but no reply received. The error
most likely occurs because of network problems or a port that is busy.
See the event server log, typically located at ProgramData\Milestone\XProtect
Event Server\Logs\.
Analytics event
unknown by event
server
The Event Server service does not know the event. The error most likely occurs
because the event or changes to the event have not been saved.
Invalid analytics
event received by
event server
The event format is incorrect.
Sender unauthorized
by event server
Most likely your machine is not on the list of allowed IP addresses or host
names.
Internal error in
event server
Event server error.
See the event server log, typically located at ProgramData\Milestone\XProtect
Event Server\Logs\.
Invalid response
received from Event
server
The response is invalid. Possibly the port is busy or there are network problems.
See the event server log, typically located at ProgramData\Milestone\XProtect
Event Server\Logs\.
Unknown response
from event server
The response is valid, but not understood. The error occurs possibly because of
network problems, or the port is busy.
See the event server log, typically located at ProgramData\Milestone\XProtect
Event Server\Logs\.
Unexpected error Please contact Milestone support for help.
Administrator manual | XProtect® VMS 2023 R1
487 | User interface details
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