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Error type Troubleshooting
Make sure that the recording server is running and try again.
The hardware does not exist.
Make sure that the hardware you try to move has not
simultaneously been removed from the system by another
user. The scenario is quite unlikely.
The recording server that hardware
was moved from is back online, but you
chose to ignore it when it was offline.
Most likely, you have accepted that the old recording server will
never get online again when you started the Move Hardware
wizard, but during the move, the server came online.
Start the wizard again and select No when you are asked to
confirm if the server comes online again.
The source recording storage is
unavailable.
You are trying to move hardware with devices configured with
a recording storage which is currently offline.
A recording storage is offline if the disk is offline or otherwise
unavailable.
Make sure that the recording storage is online and try again.
All recording storages on the target
recording server must be available.
You are trying to move hardware to a recording server where
one or more recording storages are currently offline.
Make sure that all recording storages on the target recording
server are online.
A recording storage is offline of the disk is offline or otherwise
unavailable.
Replace hardware
When you replace a hardware device on your network with another hardware device, you must know the IP
address, port, user name and password of the new hardware device.
If you have not enabled automatic license activation (see Automatic license activation
(explained) on page 110 and have used all device changes without activation (see Device
changes without activation (explained) on page 111), you must manually activate your
licenses after replacing hardware devices. If the new number of hardware devices
exceeds your total number of device licenses, you have to purchase new device licenses.
Administrator manual | XProtect® VMS 2023 R1
327 | Maintenance
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