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•
Vehicle Customer Care -Total support for all other
vehicle issues.
•
Uconnect Customer Care - Total support for Radio,
Connected Services, Phone and NAV issues.
SOS Call
1. Push the SOS Call button on the overhead console.
NOTE:
In case the SOS Call button is pushed in error, there
will be a 10 second delay before the SOS Call sys-
tem initiates a call to an SOS operator, during which
the LED will blink green. To cancel the SOS Call con-
nection, push the SOS call button on the overhead
console or press the cancellation button on the
Device Screen. Termination of the SOS Call will turn
off the green LED light on the overhead console.
2. The LED light located within the ASSIST and SOS
buttons on the overhead console will turn green
once a connection to an SOS operator has been
made.
3. Once a connection between the vehicle and an SOS
operator is made, the SOS Call system may transmit
the following important vehicle information to an
SOS operator:
○
Indication that the occupant placed an SOS Call
○
The vehicle brand
○
The last known GPS coordinates of the vehicle
4. You should be able to speak with the SOS operator
through the vehicle audio system to determine if
additional assistance is needed.
WARNING!
ALWAYS obey traffic laws and pay attention to the
road. ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and
assume all risks related to the use of the features
and applications in this vehicle. Only use the features
and applications when it is safe to do so. Failure to do
so may result in an accident involving serious injury
or death.
NOTE:
○
Your vehicle may be transmitting data as autho-
rized by the subscriber.
○
Once a connection is made between the vehi-
cle’s SOS Call system and the SOS operator, the
SOS operator may be able to open a voice con-
nection with the vehicle to determine if addi-
tional assistance is needed. Once the SOS opera-
tor opens a voice connection with the vehicle’s
SOS Call system, the operator should be able to
speak with you or other vehicle occupants and
hear sounds occurring in the vehicle. The vehi-
cle’s SOS Call system will attempt to remain con-
nected with the SOS operator until the SOS
operator terminates the connection.
5. The SOS operator may attempt to contact appropri-
ate emergency responders and provide them with
important vehicle information and GPS coordinates.
WARNING!
•
If anyone in the vehicle could be in danger (e.g.,
fire or smoke is visible, dangerous road conditions
or location), do not wait for voice contact from an
Emergency Services Agent. All occupants should
exit the vehicle immediately and move to a safe
location.
•
Never place anything on or near the vehicle’s oper-
able network and GPS antennas. You could pre-
vent operable network and GPS signal reception,
which can prevent your vehicle from placing an
emergency call. An operable network and GPS sig-
nal reception is required for the SOS Call system to
function properly.
•
The SOS Call system is embedded into the vehi-
cle’s electrical system. Do not add aftermarket
electrical equipment to the vehicle’s electrical sys-
tem. This may prevent your vehicle from sending a
signal to initiate an emergency call. To avoid inter-
ference that can cause the SOS Call system to fail,
never add aftermarket equipment (e.g., two-way
mobile radio, CB radio, data recorder, etc.) to your
vehicle’s electrical system or modify the antennas
on your vehicle. IF YOUR VEHICLE LOSES BATTERY
POWER FOR ANY REASON (INCLUDING DURING OR
AFTER AN ACCIDENT), THE UCONNECT FEATURES,
APPS AND SERVICES, AMONG OTHERS, WILL NOT
OPERATE.
•
Modifications to any part of the SOS Call system
could cause the air bag system to fail when you
need it. You could be injured if the air bag system
is not there to help protect you.
274 IN CASE OF EMERGENCY
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