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Operation—Operating the Machine
KR46761,000140D -19-03NOV16-1/1
Service ADVISOR™ Remote (SAR) Software
Delivery Process
Theory of Operation
Service ADVISOR™ is a diagnostic tool used by Hitachi
dealers to perform diagnostics as well as updates to
machine settings and software. Dealers can access
diagnostic trouble codes and diagnostic addresses,
create readings and recordings, and program controllers.
This technology consists of both software and hardware.
Technicians attend a minimum of 8 hours of training to
become certied in utilizing this tool.
Service ADVISOR Remote (SAR) is a function of Service
ADVISOR. SAR allows the dealer technician to connect
to a SAR-enabled machine via the JDLink™ network to
remotely access diagnostic trouble code information and
record diagnostic data as well as program controllers.
Similar to software (payload) updates in the computer
industry, SAR enables Hitachi to remotely deliver updated
software via the JDLink hardware on board. Remote
programming gives Hitachi the ability to update software to
enhance the performance of the machine. This capability
can be used to reprogram most machine controllers. The
user actively participates with the dealer in this process by
installing the software update.
NOTE: Some vehicle controllers may not be compatible
for SAR reprogramming.
For more information about Service ADVISOR Remote,
see an authorized Hitachi dealer.
Vehicle Reprogramming
NOTE: Factory setting is set to always accept
software downloads.
Normal machine operation can continue during
the software download process.
Customer will be notied by Hitachi or a Hitachi dealer of
pending software updates with appropriate installation
instructions via letter or phone.
Customer can determine the appropriate time and place
to install the new software on the machine. For more
information, see Service ADVISOR™ Remote (SAR)
Operation in this section.
Once the customer initiates installation of the software,
SAR will start and manage the installation of the new
payload to the appropriate machine controllers.
NOTE: Software download speed capability depends
on JDLink cellular coverage.
Service ADVISOR is a trademark of Deere & Company
JDLink is a trademark of Deere & Company
2-3-17
112321
PN=168
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