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1. Press & hold the Power button.
2. Touch & hold Power off. Then touch OK to restart in safe mode.
When it restarts, you'll see Safe mode across the bottom of the home screen and widgets
will be disabled.
3. Use your phone and see if the problem has gone away. Remember, you won’t be able to
use any downloaded apps.
If the problem goes away:
1. To exit safe mode, restart your phone.
2. One by one, uninstall recently downloaded apps. After each removal, restart your phone.
See whether removing that app solved the problem.
3. Once you delete the problematic app, you can restore the other apps you removed during
testing.
If the problem doesn't go away: Try these troubleshooting steps for phone performance
issues.
Clear app's cache or data
Clearing the cache can free up phone memory, improve performance, and fix some problems
with apps and web pages.
1.
Touch & hold the app icon, then touch .
2. Do one of the following:
• To free up space by removing temporary files, touch Storage > Clear cache. Over
time, the cache builds up again, so repeat if a problem occurs.
• If problems still occur, then delete all data saved in the app by touching Storage >
Clear storage. Be careful - there’s no way to undo this.
Force stop apps
Force stop an app only if it seems to be causing a problem. To completely shut down an app,
including any background services:
1.
Touch & hold the app icon, then touch .
2. Touch Force stop.
Delete apps you installed
You can delete (uninstall) apps that you downloaded. For many pre-loaded apps, you can
disable but not delete them.
1. Touch & hold the app's icon.
Apps : Manage your apps
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