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Bluetooth problems
If you’re having problems with a Bluetooth device, try these troubleshooting steps.
Bluetooth turning on automatically
Some third-party apps that control Bluetooth devices (smart watches, fitness and vehicle
monitors, etc.) automatically turn Bluetooth on. If they do, this can prevent you from turning
Bluetooth off.
To check if a third-party app you installed is automatically turning Bluetooth on, use safe mode
to identify the problematic app, then uninstall it.
Can't pair
After each step, check to see if your issue is fixed:
1. First, check the basics.
2. Make sure the phone and Bluetooth device are in discovery mode.
3. Refresh the available devices list:
1. Go to Settings > Connected devices.
2. Touch Pair new device.
4. Check if a software update is available for your phone.
5. If you’re having trouble pairing with your car, see the car manufacturer's instructions for
your model.
6. Reset the phone's connections, then power cycle the phone.
Can’t reconnect previously paired device
Unpair the Bluetooth device, then pair it again:
1. Go to Settings > Connected devices > Previously connected devices.
2.
Next to the paired device, touch > Forget.
3. Pair the device again.
Can't hear music
After each step, check to see if your issue is fixed:
1. First, check the basics.
2. Check that the volume is up on your phone and car or Bluetooth device.
3. Check that other devices paired with your phone aren't playing the music.
Fix a problem : Bluetooth, Wi-Fi, USB issues
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