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Problems with Facebook, WhatsApp, other apps
If you’re having problems with messaging apps that you installed:
1. Check for updates to the app.
2.
If you can open the app, touch or > Help and look for troubleshooting information.
3. Turn your phone off and then on again.
4. Clear the app's cache.
Camera problems
Photo looks blurry
Wipe the lens clean with a soft, dry cloth and retake the photo.
If new photos still look blurry:
• Increase resolution (photo size) in the Camera app. A smaller photo size results in lower
image quality.
• Avoid zooming when taking a photo. Pixelation always occurs when you zoom a digital
photo. If you use zoom during the shot itself, pixelation will be more evident.
• If you're indoors and taking a panoramic photo, switch to regular mode. Panorama works
best for outdoor shots; the algorithm that stitches the images together isn’t optimized for
indoor, up-close shots.
Accidentally deleted photos
You can try to recover recently deleted photos.
If recovered, be sure to back up your photos to the cloud.
Can’t delete photo
If a photo or video you deleted comes back, check if it’s on your SD card. To delete it, use the
Files app. (If you don’t have this app, download a file manager app and use it to delete the
photo from your card.)
Or, remove your card from the phone and use a computer to delete photos from the card.
Error: Please restart camera
After each troubleshooting step, check to see if the issue is fixed:
1. Turn your phone off and then on again.
Fix a problem : App issues
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