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185
PROBLEMS RELATED TO TRANSMISSION
General problems common to all modes
Problem Point to check Solution
Transmission does
not take place.
Did you select the correct destination?
Is the correct information (e-mail
address or FTP server information)
stored for that destination?
Make sure that the correct destination information is
stored for the destination and that the destination is
correctly selected. If delivery by e-mail (Scan to E-mail)
is unsuccessful, an error message such as "Undelivered
Message" may be sent to the designated administrator's
e-mail address. This information may help you
determine the cause of the problem.
Did you place a long size original on the
document glass when it is scanned?
A long size original cannot be scanned from the
document glass. Place originals in the document feeder
tray of the automatic document feeder.
Did you place an original that is folded? If a folded original is placed in the automatic document
feeder, an error will occur and scanning will be canceled
when the actual original size is detected during
scanning.
Following the instructions in the display, unfold the
original, place it in the automatic document feeder
again, and rescan.
Does a message appear notifying you
that the original size was not detected?
Place the original again. If the original size is still not
detected correctly, specify the original size manually.
A destination cannot
be specified.
Have functions been disabled by the
administrator?
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use and page counts may be restricted in your
user settings. Check with your administrator.
Mode cannot be
selected.
A destination is
pre-selected.
Is "Default Address Setting" enabled in
the system settings (administrator)?
If you wish to send to a destination other than the
default destination, touch the [Cancel] key.
If you are the administrator and wish to change or
disable the default destination, change the settings as
appropriate in "Default Address Setting".
➞ System Settings (Administrator) > "Image Send
Settings" > "Scan Settings" > "Default Address
Setting"
Transmission does
not begin at the
specified time.
Is the machine's clock set to the correct
time?
Set the clock to the correct time.
➞ System Settings > "Default Settings" > "Clock Adjust"
> "Clock Adjust"
Is a transmission in progress? If another transmission is in progress when the specified
time arrives, the timer operation will begin after that
transmission is finished.
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