Loading ...
Loading ...
Loading ...
78
Printing does not take
place.
Is the machine specified correctly in the
software application that you are using
for printing?
Make sure that the printer driver of the machine is
selected in the Print window of the application.
If the printer driver does not appear in the list of
available printer drivers, it may not be installed correctly.
Remove the printer driver and then install it once again.
☞ Software Setup Guide
Are the network connection devices
operating normally?
Make sure that the routers and other network
connection devices are operating correctly. If a device is
not powered on or is in an error state, see the manual of
the device to correct the problem.
Is the I/O timeout setting too short?
If the I/O timeout setting is too short, errors may occur
while writing to the printer. Ask the administrator of the
machine to configure an appropriate time in "I/O Timeout".
➞ System Settings (Administrator) > "Printer Settings" >
"Interface Settings" > "I/O Timeout"
Was a Notice Page printed? A Notice Page will be printed to indicate the cause of the
problem if a print job cannot be performed as specified
and the cause is not shown in the display. Read the
printed page and take appropriate action.
For example, a notice page will be printed in the
following situations.
• The print job is too large to fit in memory.
• A function that has been prohibited by the
administrator is specified.
* By factory default, Notice Pages are not printed.
Have functions been disabled by the
administrator?
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
Two-sided printing
does not take place.
Does the paper type setting of the
selected tray specify a type of paper that
cannot be used for two-sided printing?
Check "Tray Settings" in the system settings.
If the [Disable Duplex] checkbox is selected ,
two-sided printing using that tray will not be possible.
Change the paper type setting to a type that can be
used for two-sided printing.
➞ System Settings > "Paper Tray Settings" > "Tray
Settings" > "Change"
Are you using a special size or type of
paper?
For the paper types and sizes that can be used for
two-sided printing, see "SPECIFICATIONS" in the
Safety Guide.
Have functions been disabled by the
administrator?
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
A tray, finisher, or
other peripheral
device installed on the
machine cannot be
used.
Have the peripheral devices that are
installed on the machine been
configured in the printer driver?
Open the printer properties and click the [Auto
Configuration] button on the [Configuration] tab.
(Windows)
* If auto configuration cannot be executed, see the
Software Setup Guide.
Problem Point to check Solution
Loading ...
Loading ...
Loading ...