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Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1.
Launch a web browser from a computer or mobile device that is connected to the
router network.
2.
Enter https://www.routerlogin.net.
Your browser might display a security message, which you can ignore. For more
information, see Log in to the local browser interface on page 16.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The password is the one that you specified when you set
up your router. If you didn’t change the password, enter password. The user name
and password are case-sensitive.
The Dashboard displays.
4.
In the PORTS STATUS pane, click the CONNECTION STATUS tab.
The connection status information displays.
Note: The information that displays depends on the type of Internet connection. If
the Internet connection is PPPoE, PPTP, or L2TP, other information might display
than if the Internet connection is an IP address that the ISP assigns dynamically (the
most common situation).
5.
Check the information to see if your PPPoE connection is up and working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
6.
If you cannot connect after several minutes, the router might be set up with an
incorrect login name, password, or service name, or your ISP might be experiencing
a provisioning problem.
Note: Unless you connect manually, the router does not authenticate using PPPoE
until data is transmitted to the network.
User Manual155Troubleshooting
Insight Instant VPN Router BR500
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