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Australian – NZ warranty
COOKWARE, BAKEWARE AND PRESSURE COOKERS
Limited Replacement Guarantee
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a
major failure. In addition to these statutory rights and any other rights and
remedies you may have under the law, Groupe SEB Australia Pty Ltd (we or
us) guarantees this Jamie Oliver by Tefal/Tefal/All-Clad/Moulinex product will
be free of defects in material and craftsmanship including handles, body,
knobs, lids and fixings for 12 months from the date of purchase.We also
guarantee the non-stick coating of this Jamie Oliver by Tefal/Tefal/All-
Clad/Moulinex product will be free of blistering or peeling for the life of the
Jamie Oliver by Tefal/Tefal/All-Clad/Moulinex product. Should your Jamie Oliver
by Tefal/Tefal/All-Clad/Moulinex product develop a defect during the
guarantee period or the non-stick coating peel during the life of your Jamie
Oliver by Tefal/Tefal/All-Clad/Moulinex product, you should return it, at your
cost, to the retailer from which you purchased it from, together with your
receipt as proof of purchase. The retailer will then forward your claim directly
to us for processing. Alternatively, if the retailer is unable to help you, you may
contact us directly at:
Groupe SEB Australia Pty Ltd,Customer Service Department,Unit 1, No 10 Hill
Rd, Homebush NSW 2127 T: +61 2 9748 7944
If on receipt your Jamie Oliver by Tefal/Tefal/All-Clad/Moulinex product is
found to be defective or the non-stick coating has peeled, we will, at our cost,
replace or repair the product in our discretion. Only the defective part or
accessory will be repaired or replaced. Packaging, instructions etc. will not be
replaced unless faulty.This guarantee excludes defects caused by the Jamie
Oliver by Tefal/Tefal/All-Clad/Moulinex product not being used in accordance
with instructions , accidental damage (including overheating), misuse or being
tampered with by unauthorised persons. It also does not apply if the Jamie
Oliver by Tefal/Tefal/All-Clad/Moulinex product is used commercially and
excludes consumable items (including accessories such as pressure regulators
and safety devices), dishwasher effects and damages, stains, dents,
discolouration, scratches or scuffs due to normal wear and tear, and your costs
of claiming under the guarantee.
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