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For Assistance
The following topics address areas of support for your phone, including troubleshooting, specifications,
account information, warranty information, and customer service contact information.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common phone issues.
Check Here First
Problem: Phone freezes/operation is unstable.
Solution: Turn the phone on again. If you are unable to turn the phone off, remove and replace the
Battery, and then turn the phone on again. Data that was being edited is erased after your phone is
powered on again.
Problem: Operation is unstable after a new application was installed.
Solution: The newly installed application may be the cause. Uninstall the application in Safe mode.
See Uninstall an App
. To tur
n the phone on in Safe mode:
Press an
d hold the Power/Lock key > touch and hold Power off, read the disclaimer for safe
mode, and then tap OK.
• After turning the phone on in Safe mode, "Safe Mode" appears at lower left.
• After restarting in Safe mode, your phone can be powered on as usual.
• Before turning the phone on in Safe mode, it is recommended that you back up important
data.
• By powering the phone on in Safe mode, added widgets may be deleted.
Problem: Cannot use phone, mail, or Internet.
Solution 1: Check whether you a
re where signal is weak or out of service area.
Solution 2: Power the phone on again.
Solut
ion 3: Is the phone in Airplane mode? To check that Airplane mode is canceled:
From
home, tap
Apps
>
Settings
>
Airplane mode.
Solution 4: Is data communication disabled? To check that data communication is enabled:
From home, tap
Apps
>
Sett
ings
>
Data usage
> Mobile data.
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