User Manual - Page 459

For SRS-X99.

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Personal Audio System
SRS-X99
There is no sound, or the sound skips during playback
Make sure that the iPhone/iPad/iPod touch or computer with iTunes and the speaker
are connected to the same SSID of your wireless router.
The server is overloaded. Quit all unnecessary running software in the server.
Wireless signal condition is poor. Stop using your microwave oven, etc.
The communication speed of the Wi-Fi network may become slower for IEEE802.11n-
compliant wireless routers/access points if the security method is set to WEP or
WPA/WPA2-PSK (TKIP). If the speed slows down, change the security method to
WPA/WPA2-PSK (AES). The encryption (security) scheme varies depending on the
device. For details, refer to the operating instructions of your router/access point.
If the sound is interrupted or noise is generated via a Wi-Fi connection, connect the
speaker and wireless router via a commercially-available LAN cable, instead of via Wi-
Fi. If the quality does not improve, also connect the computer and wireless router via a
commercially-available LAN cable.
The super tweeter speaker on the top panel produces high frequencies that exceeds
the human audible range. You may hear no sound from the super tweeter. This is not a
malfunction.
Help Guide
Troubleshooting
439
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