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Sony SRS-X99 User Manual
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Contents
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Personal Audio System
SRS-X99
Troubleshooting
What can I do to solve a problem?
4-567-508-11(5)
Copyright 2015 Sony Corporation
Help Guide
Troubleshooting
212
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File type: PDF
File name: 96025713_srs-x99.pdf
File size: 8.29 MB
File Language: English
Pages: 478
Author: Sony
Published: 2021-02-11
Updated: 2023-06-08
Verified by
Macy Effertz
on 2023-06-08
Download File
Table of Contents
×
Help Guide SRS-X99
1
Table Of Contents
6
TOC-2
7
TOC-3
8
TOC-4
9
TOC-5
10
TOC-6
11
TOC-7
12
TOC-8
13
TOC-9
14
TOC-10
15
TOC-11
16
TOC-12
17
TOC-13
18
TOC-14
19
TOC-15
20
Connection method 4: Connecting to a wired network
21
Listening to music on a PC via a network (Windows 8) (Windows Media Player)
23
Listening to music on a PC via a network (Windows 7) ï¼Windows Media Playerï¼
27
Listening to music from an internet streaming service (Google Cast)
31
Listening to the same music with multiple speakers or different music in different places (SongPal Link function)
34
Connecting a USB flash drive
36
Connecting a Walkman
38
Connecting a high-resolution supported Walkman
40
Connecting a high-resolution supported Xperia
42
Connecting a computer/Installing the driver
51
Connecting to a portable audio device, etc.
53
Getting Started
44
Overview
123
What you can do with the speaker
249
Parts and controls
124
Parts and controls (Main unit)
251
Parts and controls (Remote control)
94
Included items
125
Checking the included items
256
Power source
126
Connecting to an AC outlet
258
Inserting the batteries of the remote control
260
Turning the power on
262
Turning the power off
264
Using the BLUETOOTH/Network standby function
92
Charging USB devices, such as smartphones
117
Auto standby function
266
SongPal
45
About SongPal
128
How to use the SongPal screen
268
What you can do with SongPal
106
Wi-Fi network connection
129
Connecting to a Wi-Fi network using SongPal (Smartphone)
271
Connecting to a Wi-Fi network using SongPal (iPhone)
277
Device control
130
Listening to music on a PC via a Wi-Fi network
97
Listening to the music stored in your smartphone/iPhone over Wi-Fi network
283
Listening to music on a device via a USB connection (USB-A)
111
Listening to music on a computer via a USB connection (USB-B)
164
Listening to music from an internet streaming service (Google Cast)
31
Listening to the same music with multiple speakers or different music in different places
34
Speaker settings
132
Setting the sound quality
286
Setting the auto standby function
288
Setting the BLUETOOTH/Network standby function
290
Setting the BLUETOOTH audio streaming playback quality (Codec)
292
Listening to music via home network
46
Selecting the network connection method
133
Selecting the Wi-Fi network connection method
294
Selecting the wired network connection method
296
About home network (DLNA)
134
DLNA (Digital Living Network Alliance)
297
Listening to music on a PC via a network (Modern UI)
135
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a Wi-Fi network using a PC connected wirelessly(Modern UI)
306
Connection method 4: Connecting to a wired network
21
Connection method 5: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
310
Setting your PC as a DLNA server and controller (Windows 8)
100
Setting your PC for operating from a controller such as smartphone/ iPhone (Windows8)
314
Listening with the AirPlay function (iTunes)
317
Listening to music on a PC via a network (Windows 8) (Windows Media Player)
23
Listening to music on a PC via a network (âSony | Music Center for PCâ)
320
Listening to music on a PC via a network (âSony | Music Center for PCâ with SongPaloperation)
324
Listening to music on a PC via a network (Windows 8)
137
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a Wi-Fi network using a PC connected wirelessly(Windows 7/Windows 8)
329
Connection method 4: Connecting to a wired network
21
Connection method 5: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
310
Setting your PC as a DLNA server and controller (Windows 8)
100
Setting your PC for operating from a controller such as smartphone/ iPhone (Windows8)
314
Listening with the AirPlay function (iTunes)
317
Listening to music on a PC via a network (Windows 8) (Windows Media Player)
23
Listening to music on a PC via a network (âSony | Music Center for PCâ)
320
Listening to music on a PC via a network (âSony | Music Center for PCâ with SongPaloperation)
324
Listening to music on a PC via a network (Windows 7)
139
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a Wi-Fi network using a PC connected wirelessly(Windows 7/Windows 8)
329
Connection method 4: Connecting to a wired network
21
Connection method 5: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
310
Setting your PC as a DLNA server and controller (Windows 7)
103
Listening with the AirPlay function (iTunes)
317
Listening to music on a PC via a network (Windows 7) Windows Media Player
27
Listening to music on a PC via a network (âSony | Music Center for PCâ)
320
Listening to music on a PC via a network (âSony | Music Center for PCâ with SongPaloperation)
324
Listening to music on a computer via a network (Mac)
141
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a Wi-Fi network using a Mac connected wirelessly
333
Connection method 4: Connecting to a wired network
21
Connection method 5: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
310
Listening with the AirPlay function (iTunes)
317
Listening to music on an iPhone/iPad/iPod via a network
143
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a wired network
337
Connection method 4: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
339
Listening with the AirPlay function (iPhone/iPad/iPod touch)
343
Listening to music on an Xperia via a network
145
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a wired network
337
Connection method 4: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
339
Listening to music with the Music application (Xperia)
347
Listening to an Internet music service
147
Listening to music from an internet streaming service (Google Cast)
31
Listening to an Internet music service (Spotify)
350
Listening to music via BLUETOOTH connection
48
How to make a wireless connection with BLUETOOTH devices
148
How to make a wireless connection with BLUETOOTH devices
352
Listening to music on a device via a BLUETOOTH connection
149
Connection method 1: Pairing and connecting with a BLUETOOTH device
355
Connection method 2: Connecting with a paired BLUETOOTH device
359
Connection method 3: Connecting with an NFC-compatible device by one touch (NFC)
362
Listening to music on a device via a BLUETOOTH connection
365
Selecting the BLUETOOTH audio streaming playback quality (Codec)
368
Terminating the BLUETOOTH connection (After use)
370
Disconnecting the NFC-compatible device by one touch (NFC)
372
Switching devices by one touch (NFC)
373
Listening to music via USB connection
49
Listening to music on a USB flash drive via a USB connection (USB-A)
151
Connecting a USB flash drive
36
Listening to music on a USB flash drive
108
Listening to music on an iPhone/iPad/iPod via a USB connection (USB-A)
152
Connecting an iPhone/iPad/iPod
374
Listening to music on an iPhone/iPad/iPod
376
Listening to music on a Walkman via a USB connection (USB-A)
153
Connecting a Walkman
38
Listening to music on a Walkman
114
Listening to music on a high-resolution supported Walkman via a USB connection (USB-B)
154
Connecting a high-resolution supported Walkman
40
Listening to music on a high-resolution supported Walkman
120
Listening to music on a high-resolution supported Xperia via a USB connection (USB-B)
155
Connecting a high-resolution supported Xperia
42
Listening to music on a high-resolution supported Xperia
379
Listening to music on a computer via a USB connection (USB-B)
156
Connecting a computer/Installing the driver
51
Installing âSony | Music Center for PCâ or âHi-Res Audio Playerâ to a PC
158
Listening to music on a computer
160
Listening to music by connecting with an audio cable
50
Listening to music on a portable audio device, etc., by connecting with an audio cable (AUDIO IN)
157
Connecting to a portable audio device, etc.
53
Listening to music on a portable audio device, etc.
167
Listening to music on an Xperia
55
Selecting the network connection method
169
Selecting the Wi-Fi network connection method
294
Selecting the wired network connection method
296
How to make a wireless connection with BLUETOOTH devices
170
How to make a wireless connection with BLUETOOTH devices
352
Listening to music on an Xperia via a network
171
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a wired network
337
Connection method 4: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
339
Listening to music with the Music application (Xperia)
347
Listening to music on a device via a BLUETOOTH connection
173
Connection method 1: Pairing and connecting with a BLUETOOTH device
355
Connection method 2: Connecting with a paired BLUETOOTH device
359
Connection method 3: Connecting with an NFC-compatible device by one touch (NFC)
362
Listening to music on a device via a BLUETOOTH connection
365
Selecting the BLUETOOTH audio streaming playback quality (Codec)
368
Terminating the BLUETOOTH connection (After use)
370
Disconnecting the NFC-compatible device by one touch (NFC)
372
Switching devices by one touch (NFC)
373
Listening to music on a high-resolution supported Xperia via a USB connection (USB-B)
175
Connecting a high-resolution supported Xperia
42
Listening to music on a high-resolution supported Xperia
379
Listening to music on a portable audio device, etc., by connecting with an audio cable (AUDIO IN)
176
Connecting to a portable audio device, etc.
53
Listening to music on a portable audio device, etc.
167
Listening to music on a smartphone
56
How to make a wireless connection with BLUETOOTH devices
177
How to make a wireless connection with BLUETOOTH devices
352
Listening to music on a device via a BLUETOOTH connection
178
Connection method 1: Pairing and connecting with a BLUETOOTH device
355
Connection method 2: Connecting with a paired BLUETOOTH device
359
Connection method 3: Connecting with an NFC-compatible device by one touch (NFC)
362
Listening to music on a device via a BLUETOOTH connection
365
Selecting the BLUETOOTH audio streaming playback quality (Codec)
368
Terminating the BLUETOOTH connection (After use)
370
Disconnecting the NFC-compatible device by one touch (NFC)
372
Switching devices by one touch (NFC)
373
Listening to music on a portable audio device, etc., by connecting with an audio cable (AUDIO IN)
180
Connecting to a portable audio device, etc.
53
Listening to music on a portable audio device, etc.
167
Listening to music on an iPhone/iPad/iPod
57
Selecting the network connection method
181
Selecting the Wi-Fi network connection method
294
Selecting the wired network connection method
296
How to make a wireless connection with BLUETOOTH devices
182
How to make a wireless connection with BLUETOOTH devices
352
Listening to music on an iPhone/iPad/iPod via a network
183
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a wired network
337
Connection method 4: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
339
Listening with the AirPlay function (iPhone/iPad/iPod touch)
343
Listening to music on an iPhone/iPad/iPod via a BLUETOOTH connection
185
Connection method 1: Pairing and connecting with a BLUETOOTH device
355
Connection method 2: Connecting with a paired BLUETOOTH device
359
Listening to music on a device via a BLUETOOTH connection
365
Selecting the BLUETOOTH audio streaming playback quality (Codec)
368
Terminating the BLUETOOTH connection (After use)
370
Listening to music on an iPhone/iPad/iPod via a USB connection (USB-A)
186
Connecting an iPhone/iPad/iPod
374
Listening to music on an iPhone/iPad/iPod
376
Listening to music on a portable audio device, etc., by connecting with an audio cable (AUDIO IN)
187
Connecting to a portable audio device, etc.
53
Listening to music on a portable audio device, etc.
167
Listening to music on a Walkman
58
How to make a wireless connection with BLUETOOTH devices
188
How to make a wireless connection with BLUETOOTH devices
352
Listening to music on a Walkman via a BLUETOOTH connection
189
Connection method 1: Pairing and connecting with a BLUETOOTH device
355
Connection method 2: Connecting with a paired BLUETOOTH device
359
Listening to music on a device via a BLUETOOTH connection
365
Selecting the BLUETOOTH audio streaming playback quality (Codec)
368
Terminating the BLUETOOTH connection (After use)
370
Disconnecting the NFC-compatible device by one touch (NFC)
372
Switching devices by one touch (NFC)
373
Listening to music on a Walkman via a USB connection (USB-A)
191
Connecting a Walkman
38
Listening to music on a Walkman
114
Listening to music on a high-resolution supported Walkman via a USB connection (USB-B)
192
Connecting a high-resolution supported Walkman
40
Listening to music on a high-resolution supported Walkman
120
Listening to music on a portable audio device, etc., by connecting with an audio cable (AUDIO IN)
193
Connecting to a portable audio device, etc.
53
Listening to music on a portable audio device, etc.
167
Listening to music on a PC (Windows 8)
59
Selecting the network connection method
194
Selecting the Wi-Fi network connection method
294
Selecting the wired network connection method
296
About home network (DLNA)
195
DLNA (Digital Living Network Alliance)
297
How to make a wireless connection with BLUETOOTH devices
196
How to make a wireless connection with BLUETOOTH devices
352
Listening to music on a PC via a network (Modern UI)
197
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a Wi-Fi network using a PC connected wirelessly(Modern UI)
306
Connection method 4: Connecting to a wired network
21
Connection method 5: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
310
Setting your PC as a DLNA server and controller (Windows 8)
100
Setting your PC for operating from a controller such as smartphone/ iPhone (Windows8)
314
Listening with the AirPlay function (iTunes)
317
Listening to music on a PC via a network (Windows 8) (Windows Media Player)
23
Listening to music on a PC via a network (âSony | Music Center for PCâ)
320
Listening to music on a PC via a network (âSony | Music Center for PCâ with SongPaloperation)
324
Listening to music on a PC via a network (Windows 8)
199
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a Wi-Fi network using a PC connected wirelessly(Windows 7/Windows 8)
329
Connection method 4: Connecting to a wired network
21
Connection method 5: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
310
Setting your PC as a DLNA server and controller (Windows 8)
100
Setting your PC for operating from a controller such as smartphone/ iPhone (Windows8)
314
Listening with the AirPlay function (iTunes)
317
Listening to music on a PC via a network (Windows 8) (Windows Media Player)
23
Listening to music on a PC via a network (âSony | Music Center for PCâ)
320
Listening to music on a PC via a network (âSony | Music Center for PCâ with SongPaloperation)
324
Listening to music on a PC via a BLUETOOTH connection
201
Connection method 1: Pairing and connecting with a BLUETOOTH device
355
Connection method 2: Connecting with a paired BLUETOOTH device
359
Listening to music on a device via a BLUETOOTH connection
365
Selecting the BLUETOOTH audio streaming playback quality (Codec)
368
Terminating the BLUETOOTH connection (After use)
370
Listening to music on a computer via a USB connection (USB-B)
202
Connecting a computer/Installing the driver
51
Installing âSony | Music Center for PCâ or âHi-Res Audio Playerâ to a PC
158
Listening to music on a computer
160
Listening to music on a PC (Windows 7)
60
Selecting the network connection method
203
Selecting the Wi-Fi network connection method
294
Selecting the wired network connection method
296
About home network (DLNA)
204
DLNA (Digital Living Network Alliance)
297
How to make a wireless connection with BLUETOOTH devices
205
How to make a wireless connection with BLUETOOTH devices
352
Listening to music on a PC via a network (Windows 7)
206
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a Wi-Fi network using a PC connected wirelessly(Windows 7/Windows 8)
329
Connection method 4: Connecting to a wired network
21
Connection method 5: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
310
Setting your PC as a DLNA server and controller (Windows 7)
103
Listening with the AirPlay function (iTunes)
317
Listening to music on a PC via a network (Windows 7) Windows Media Player
27
Listening to music on a PC via a network (âSony | Music Center for PCâ)
320
Listening to music on a PC via a network (âSony | Music Center for PCâ with SongPaloperation)
324
Listening to music on a PC via a BLUETOOTH connection
208
Connection method 1: Pairing and connecting with a BLUETOOTH device
355
Connection method 2: Connecting with a paired BLUETOOTH device
359
Listening to music on a device via a BLUETOOTH connection
365
Selecting the BLUETOOTH audio streaming playback quality (Codec)
368
Terminating the BLUETOOTH connection (After use)
370
Listening to music on a computer via a USB connection (USB-B)
209
Connecting a computer/Installing the driver
51
Installing âSony | Music Center for PCâ or âHi-Res Audio Playerâ to a PC
158
Listening to music on a computer
160
Listening to music on a Mac
61
Selecting the network connection method
210
Selecting the Wi-Fi network connection method
294
Selecting the wired network connection method
296
About home network (DLNA)
211
DLNA (Digital Living Network Alliance)
297
How to make a wireless connection with BLUETOOTH devices
212
How to make a wireless connection with BLUETOOTH devices
352
Listening to music on a computer via a network (Mac)
213
Connection method 1: Connecting to a Wi-Fi network using the WPS button of awireless router
299
Connection method 2: Connecting to a Wi-Fi network using a computer connected witha LAN cable
302
Connection method 3: Connecting to a Wi-Fi network using a Mac connected wirelessly
333
Connection method 4: Connecting to a wired network
21
Connection method 5: Connecting to a Wi-Fi network using an iPhone/iPad/iPod touch
310
Listening with the AirPlay function (iTunes)
317
Listening to music on a PC via a BLUETOOTH connection
215
Connection method 1: Pairing and connecting with a BLUETOOTH device
355
Connection method 2: Connecting with a paired BLUETOOTH device
359
Listening to music on a device via a BLUETOOTH connection
365
Selecting the BLUETOOTH audio streaming playback quality (Codec)
368
Terminating the BLUETOOTH connection (After use)
370
Listening to music on a computer via a USB connection (USB-B)
216
Connecting a computer/Installing the driver
51
Installing âSony | Music Center for PCâ or âHi-Res Audio Playerâ to a PC
158
Listening to music on a computer
160
Listening to music on a USB flash drive
62
Listening to music on a device via a USB connection (USB-A)
111
Listening to High-Resolution Audio format files
63
About High-Resolution Audio format files
218
About High-Resolution Audio format files
119
Listening to High-Resolution Audio files via a network
219
Listening to High-Resolution Audio format files via a network
381
Listening to music on a USB flash drive via a USB connection (USB-A)
220
Connecting a USB flash drive
36
Listening to music on a USB flash drive
108
Listening to music on a high-resolution supported Walkman via a USB connection (USB-B)
221
Connecting a high-resolution supported Walkman
40
Listening to music on a high-resolution supported Walkman
120
Listening to music on a high-resolution supported Xperia via a USB connection (USB-B)
222
Connecting a high-resolution supported Xperia
42
Listening to music on a high-resolution supported Xperia
379
Listening to music on a computer via a USB connection (USB-B)
223
Connecting a computer/Installing the driver
51
Installing âSony | Music Center for PCâ or âHi-Res Audio Playerâ to a PC
158
Listening to music on a computer
160
Information
64
About the indicators
224
About the indicators
383
Compatible devices and operating systems
225
Compatible iPhone/iPad/iPod models
387
Compatible Walkman models
391
Compatible operating system (Windows)
393
Compatible operating systems (Mac)
395
Compatible DLNA devices
396
Compatible BLUETOOTH devices
397
Compatible USB devices
399
Software update
226
Updating the pre-installed software
401
Update method 1: Automatic update via the Internet
403
Update method 2: Manual update via the Internet
406
Update method 3: Manual update via a USB flash drive
408
Manual update via a USB flash drive (when the update via a network has failed)
410
Wi-Fi signal strength
227
Checking the Wi-Fi signal strength (reception sensitivity)
413
About standby functions
228
Standby mode differences
415
Notes on use
229
Precautions
417
What is BLUETOOTH wireless technology?
419
What is LDAC?
422
Trademarks
230
Trademarks
424
Important information on software
426
Notes on software
427
Support website
231
Customer support websites
429
Troubleshooting
65
Troubleshooting
232
What can I do to solve a problem?
430
Main unit
66
Power supply
233
Unable to turn on the speaker
431
None of the speaker buttons can be operated.
432
The setup conditions of the speaker used last time are not retained.
433
The speaker has entered standby mode or BLUETOOTH/Network standby modeunexpectedly.
434
The power indicator flashes in red.
435
Sound
234
No sound/Sound from only one speaker/Low sound level
436
Distorted sound/Humming or noise in the speaker output
437
Remote control
67
Remote control operation
235
The remote control does not function
438
Network
68
Network connection
236
The speaker cannot connect to the network (Other equipment on the network cannotfind or recognize the speaker)
439
Unable to connect to a network via a Wi-Fi connection
440
Unable to connect to a network via a Wi-Fi connection (even though a correct SSID isselected)
442
The speaker cannot connect to a network using the WPS button
443
The speaker does not appear in the device list of the computer's music playbackapplication.
445
The speaker does not appear in the device select screen of SongPal
446
Music Services
237
The speaker cannot connect to music services
449
Home network (DLNA)
238
The controller cannot find the speaker (The controller cannot browse the contents of thespeaker)
450
Music started automatically (home network)
451
The sound is interrupted
452
Playback does not start
454
A music file cannot be played back
456
AirPlay
239
The speaker cannot be found from an iPhone/iPad/iPod touch or a computer withiTunes
457
Music started automatically (AirPlay)
458
There is no sound, or the sound skips during playback
459
The speaker cannot be operated
461
BLUETOOTH
69
Pairing
240
Unable to pair the speaker with a BLUETOOTH device
462
One-touch connection (NFC)
241
Unable to connect the speaker to a BLUETOOTH device with One-touch (NFC)
463
Sound
242
There is no sound (BLUETOOTH)
464
Distorted sound/Humming or noise
465
USB
70
USB device
243
An unsupported USB device is connected
466
There is no sound (USB)
467
There is noise, skipping, or distorted sound
468
A USB device is not recognized
469
Playback does not start
470
A music file cannot be played back
456
Playback does not start from the first track
471
A USB device cannot be charged
472
iPhone/iPad/iPod (USB-A)
245
An iPhone/iPad/iPod cannot be played back
473
The sound is distorted
474
The iPhone/iPad/iPod does not function
475
The iPhone/iPad/iPod cannot be charged
476
Additional information
71
Software update
246
Updating the pre-installed software
401
Update method 1: Automatic update via the Internet
403
Update method 2: Manual update via the Internet
406
Update method 3: Manual update via a USB flash drive
408
Manual update via a USB flash drive (when the update via a network has failed)
410
Reset
247
Initializing the speaker
477
Disposal and transfer
248
Disposing of or giving away this speaker
478
How to Use
72
Troubleshooting
88
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