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Scanning problems
CANNOT SCAN TO A COMPUTER
AACCTTIIOONN YYEESS NNOO
SStteepp 11
Perform a copy job.
Is the copy job successful?
Go to step 3. Go to step 2.
SStteepp 22
a. Turn off the printer, wait for
about 10 seconds, and then
turn it back on.
b. Scan the document.
Can you scan the document to a
computer?
The problem is solved. Go to step 3.
SStteepp 33
Check the printer connectivity.
a. Print the Network Setup Page.
From the control panel, navigate
to SSeettttiinnggss > RReeppoorrttss >
NNeettwwoorrkk > NNeettwwoorrkk SSeettuupp
PPaaggee
b. Check the network status.
Is the printer connected to the
network?
Go to step 5. Go to step 4.
SStteepp 44
a. Connect the printer to the
network.
b. Scan the document.
Can you scan the document to a
computer?
The problem is solved. Go to step 5.
SStteepp 55
a. Make sure that the printer and
the computer are connected to
the same network.
b. Scan the document.
Can you scan the document to a
computer?
The problem is solved. Refer to Contacting Customer
Support.
284
Xerox
®
B225/B235 Multifunction Printer User Guide
Troubleshoot a problem
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