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SStteepp 11
a. Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
b. Print the document.
Is the printer printing solid black
pages?
Go to step 2. The problem is solved.
SStteepp 22
a. Remove, and then insert the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
b. Print the document.
Is the printer printing solid black
pages?
Go to step 3. The problem is solved.
SStteepp 33
Check the imaging unit for signs of
damage.
Make sure that the photoconductor
drum contact is not bent or out of
place.
Is the imaging unit free from
damage?
Refer to Contacting Customer
Support.
Go to step 4.
SStteepp 44
a. Replace the imaging unit.
b. Print the document.
Is the printer printing solid black
pages?
Contact Contacting Customer
Support.
The problem is solved.
234
Xerox
®
B225/B235 Multifunction Printer User Guide
Troubleshoot a problem
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