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User Guide
1 Safety
Conventions
Product Statements
Maintenance Safety
Consumable Information
2 Learn about the printer
Printer configuration
Using the control panel
Non-touch Screen Model
Touch Screen Model
Customizing the home screen
Changing the language of the keyboard on the display
Understanding the status of the power button and indicator light
Selecting paper
Paper guidelines
Paper characteristics
Weight
Curl
Smoothness
Moisture content
Grain direction
Fiber content
Unacceptable paper
Selecting preprinted forms and letterhead
Storing paper
Supported paper sizes
Supported paper types
Supported paper weights
3 Set up, install, and configure
Selecting a location for the printer
Attaching cables
Finding the IP Address of the Printer
Setting up the printer to fax
Setting up the fax function
Using the fax setup wizard in the printer
Using the Settings menu in the printer
Using the Embedded Web Server
Setting up fax using a standard telephone line
Setup 1: Printer is connected to a dedicated fax line
Setup 2: Printer is sharing the line with an answering machine
Setting Up Fax in Countries or Regions with Different Telephone Wall Jacks and Plugs
Connecting the printer to a non-RJ11 wall jack
Connecting the printer to a wall jack in Germany
Connecting to a distinctive ring service
Setting the fax date and time
Configuring daylight saving time
Configuring the fax speaker settings
Configuring Device Sounds Settings
Configuring the Email SMTP Settings
Using the Email Setup Wizard in the Printer
Using the Settings Menu in the Printer
Using the Embedded Web Server
Email Service Providers
Gmail™
Yahoo!® Mail
Outlook Live
AOL Mail
iCloud Mail
Comcast Mail
Mail.com
Zoho Mail
QQ Mail
NetEase Mail (mail.163.com)
NetEase Mail (mail.126.com)
NetEase Mail (mail.yeah.net)
Sohu Mail
Sina Mail
Loading paper and specialty media
Setting the Paper Size and Type
Configuring Universal paper settings
Loading the Tray
Loading the Manual Feeder
Installing and updating software, drivers, and firmware
Installing the Software
Operating System Requirements
Installing the Print Drivers for a Windows Network Printer
Installing the Windows Print Driver .zip File
Installing the Print Drivers for a Windows USB Printer
Installing the Printer as a Web Service on Devices
Installing a WSD Printer Using the Add Device Wizard
Installing the Drivers and Utilities for MacOS
Adding the Printer for MacOS
Installing Print Drivers and Utilities for UNIX and Linux
Updating Software
Exporting or importing a configuration file
Xerox® Easy Assist App
Connecting to the Xerox® Easy Assist App for Installed Printers
Networking
Connecting the Printer to a Wi-Fi Network
Using the Wireless Setup Wizard in the Printer
Using the Settings Menu in the Printer
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)
Using the Push Button method
Using the personal identification number (PIN) method
Configuring Wi-Fi Direct
Connecting a Mobile Device to the Printer
Connecting Using Wi-Fi Direct
Connecting Using Wi-Fi
Connecting a Computer to the Printer
For Windows Users
For Macintosh Users
Deactivating the Wi-Fi network
Checking the printer connectivity
Printing the Menu Settings Page
4 Secure the printer
Erasing printer memory
Restoring factory default settings
Statement of Volatility
5 Print
Printing from a Computer
Printing from a Mobile Device
Printing from a Mobile Device Using Mopria™ Print Service
Printing from a Mobile Device Using AirPrint®
Printing from a Mobile Device Using Wi-Fi Direct®
Printing from a flash drive
Supported flash drives and file types
Flash drives
File types
Configuring confidential jobs
Using the Control Panel
Using the Embedded Web Server
Printing confidential and other held jobs
For Windows users
For Macintosh users
Printing a font sample list
Placing separator sheets between copies
Canceling a print job
From the printer control panel
From the computer
Adjusting toner darkness
6 Copy
Using the automatic document feeder and scanner glass
Making Copies
Copying photos
Copying on letterhead
Copying on Both Sides of the Paper
Reducing or enlarging copies
Copying multiple pages onto a single sheet
Collating copies
Copying cards
Creating a copy shortcut
7 Email
Using the automatic document feeder and scanner glass
Sending an Email
Using the Control Panel
Using a Shortcut Number
8 Fax
Using the automatic document feeder and scanner glass
Sending a Fax
Using the Control Panel
Scheduling a fax
Creating a fax destination shortcut
Changing the fax resolution
Adjusting the fax darkness
Printing a fax log
Blocking junk faxes
Holding a fax
Forwarding a fax
Using the control panel
Using the Embedded Web Server
9 Scan
Using the automatic document feeder and scanner glass
Scanning to a Computer
For Windows users
For Macintosh users
Scanning to a flash drive
Scanning to an FTP server
Scanning to a network folder
10 Use printer menus
Menu Map
Device
Preferences
Eco-Mode
Remote Operator Panel
Notifications
Power Management
Restore Factory Defaults
Maintenance
Config Menu
Out of Service Erase
Visible Home Screen Icons
About This Printer
Print
Layout
Setup
Quality
PDF
PostScript
PCL
Image
Paper
Tray Configuration
Media Configuration
Universal Setup
Custom Scan Sizes
Media Types
Copy
Copy Defaults
Fax
Fax Defaults
Fax Mode
Fax Setup
General Fax settings
Fax Send Settings
Fax Receive Settings
Fax Log settings
Speaker settings
E-mail
E-mail Setup
E-mail Defaults
FTP
FTP Defaults
USB Drive
Flash Drive Scan
Flash Drive Print
Network/Ports
Network Overview
Wireless
Wi-Fi Direct
AirPrint
Mobile Services Management
Ethernet
TCP/IP
SNMP
IPSec
802.1x
LPD Configuration
HTTP/FTP Settings
USB
Restrict external network access
Universal Print
Additional information for Universal Print
To add a Printer from Windows Server
Security
Login Methods
Public
Local Accounts
Certificate Management
Confidential Print Setup
Schedule USB Devices
Login Restrictions
Erase Temporary Data Files
Solutions LDAP Settings
Miscellaneous
Reports
Menu Settings Page
Device
Print
Shortcuts
Fax
Network
Supplies Plan
Plan Activation
Plan Conversion
Subscription Service
Troubleshooting
11 Maintain the Printer
Checking the Status of Supplies
Configuring Supply Notifications
Setting up e-mail alerts
Viewing reports
Ordering Supplies
Using Genuine Xerox Supplies
Replacing Supplies
Replacing the Toner Cartridge
Replacing the imaging unit
Cleaning printer parts
Cleaning the printer
Cleaning the touch screen
Cleaning the Scanner
Saving energy and paper
Configuring power save mode settings
Sleep Mode
Hibernate Mode
Adjusting the brightness of the display
Conserving supplies
Moving the Printer to Another Location
12 Troubleshoot a problem
Print quality problems
Printing problems
Print quality is poor
Blank or White Pages
Dark Print
Fine lines are not printed correctly
Folded or wrinkled paper
Gray Background
Incorrect margins
Light print
Mottled print and dots
Paper curl
Print crooked or skewed
Solid black pages
Text or images cut off
Toner easily rubs off
Horizontal light bands
Vertical light bands
Vertical white lines
Vertical dark bands
Vertical dark lines or streaks
Vertical dark streaks with print missing
Repeating defects
Print jobs do not print
Job prints from the wrong tray or on the wrong paper
Slow printing
The printer is not responding
Unable to read flash drive
Enabling the USB port
Network connection problems
Cannot open Embedded Web Server
Cannot connect the printer to the Wi-Fi network
Issues with supplies
Replace cartridge, printer region mismatch — Use 708699
Non-Xerox Supplies
Clearing Jams
Avoiding Jams
Load Paper Properly
Use Recommended Paper
Identifying Jam Locations
Paper Jam in the Tray
Paper Jam in the Front Door
Paper Jam in the Rear Door
Paper Jam in the Duplex Unit
Paper Jam in the Standard Output Tray
Paper Jam in the Manual Feeder
Paper Jam in the Automatic Document Feeder
Paper feed problems
Envelope seals when printing
Collated printing does not work
Paper frequently jams
Jammed pages are not reprinted
E-mailing problems
Disabling the SMTP server not set up error Message
Cannot send e-mails
Faxing problems
Cannot send or receive faxes
Can receive but not send faxes
Can send but not receive faxes
Poor fax print quality
Scanning problems
Cannot scan to a computer
Cannot scan to a network folder
Partial copies of document or photo
Scan job was not successful
Poor copy quality
Vertical dark streaks on output when scanning from the ADF
Scanner does not close
Scanning takes too long or freezes the computer
Scanner does not respond
Adjusting scanner registration
Adjusting ADF registration
Contacting Customer Support
A Regulatory Information
Basic Regulations
Noise Emission Levels
European Union Lot 19 Ecodesign Directive
Static Sensitivity Notice
ENERGY STAR
Temperature Information
Información de la energía de México
Laser Notice
Power
Product Power Consumption
Sleep Mode
Hibernate Mode
Off Mode
Total Energy Usage
Telecommunication Regulatory Notices
Regulatory Notices for Telecommunication Terminal Equipment
FCC Requirements Notice to Users of the US Telephone Network
Notice to Users of the Canadian Telephone Network
Avis Réservé aux Utilisateurs du Réseau Téléphonique du Canada
Notice to Users of the New Zealand Telephone Network
Verwendung dieses Produkts in Deutschland
Using this Product in Switzerland
Utilisation de ce produit en Suisse
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Regulatory Notices for Wireless Products
Modular Component Notice
Exposure to Radio Frequency Radiation
Innovation, Science and Economic Development Canada
Innovation, Sciences et Développement économique Canada
European Union and European Economic Area Compliance
Restrictions
EU and Other Countries Statement of Radio Transmitter Operational Frequency Bands and Maximum RF Power
Federal Communications Commission (FCC) Compliance Information Statement
Innovation, Science and Economic Development Canada Compliance Statement
Avis de conformité aux normes de l’Innovation, Sciences et Développement économique Canada
Germany
Blendschutz
Importeur
Turkey RoHS Regulation
Ukraine RoHS Compliance
Copy Regulations
United States
Canada
Other Countries
Material Safety Data Sheets
B Recycling and Disposal
Product Disposal and Recycling
North America
Xerox Green World Alliance
Waste from Electrical and Electronic Equipment (WEEE) Directive
India E-Waste notice
Page 264/316
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Contents
Table of Contents
Search
Previous
Next
Troubleshooting
Bookmarks
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6.
Rear
door
7.
Duplex
unit
P
APER
JAM
IN
THE
TRA
Y
1.
R
emove
the
tray.
2.
R
emove
the
jammed
paper.
Note:
Make
sure
that
all
paper
fr
agments
are
removed.
3.
Insert
the
tray.
264
Xerox
®
B225/B235
Multifunction
Printer
User
Guide
T
roubleshoot
a
problem
Loading ...
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File type: PDF
File name: 31400254_b225-dni.pdf
File size: 4.48 MB
File Language: English
Pages: 316
Author: Xerox
File created: 2022-07-29
Published: 2024-01-08
Updated: 2024-01-08
Download File
Table of Contents
×
User Guide
2
1 Safety
11
Conventions
12
Product Statements
13
Maintenance Safety
16
Consumable Information
17
2 Learn about the printer
19
Printer configuration
20
Using the control panel
21
Non-touch Screen Model
21
Touch Screen Model
22
Customizing the home screen
23
Changing the language of the keyboard on the display
24
Understanding the status of the power button and indicator light
25
Selecting paper
26
Paper guidelines
26
Paper characteristics
26
Weight
26
Curl
26
Smoothness
26
Moisture content
26
Grain direction
27
Fiber content
27
Unacceptable paper
27
Selecting preprinted forms and letterhead
27
Storing paper
28
Supported paper sizes
28
Supported paper types
30
Supported paper weights
31
3 Set up, install, and configure
33
Selecting a location for the printer
34
Attaching cables
36
Finding the IP Address of the Printer
38
Setting up the printer to fax
39
Setting up the fax function
39
Using the fax setup wizard in the printer
39
Using the Settings menu in the printer
39
Using the Embedded Web Server
40
Setting up fax using a standard telephone line
40
Setup 1: Printer is connected to a dedicated fax line
40
Setup 2: Printer is sharing the line with an answering machine
41
Setting Up Fax in Countries or Regions with Different Telephone Wall Jacks and Plugs
41
Connecting the printer to a non-RJ11 wall jack
42
Connecting the printer to a wall jack in Germany
43
Connecting to a distinctive ring service
43
Setting the fax date and time
43
Configuring daylight saving time
43
Configuring the fax speaker settings
44
Configuring Device Sounds Settings
45
Configuring the Email SMTP Settings
46
Using the Email Setup Wizard in the Printer
46
Using the Settings Menu in the Printer
46
Using the Embedded Web Server
46
Email Service Providers
47
Gmail™
47
Yahoo!® Mail
47
Outlook Live
48
AOL Mail
48
iCloud Mail
49
Comcast Mail
49
Mail.com
50
Zoho Mail
50
QQ Mail
51
NetEase Mail (mail.163.com)
51
NetEase Mail (mail.126.com)
52
NetEase Mail (mail.yeah.net)
53
Sohu Mail
53
Sina Mail
54
Loading paper and specialty media
55
Setting the Paper Size and Type
55
Configuring Universal paper settings
55
Loading the Tray
55
Loading the Manual Feeder
57
Installing and updating software, drivers, and firmware
58
Installing the Software
58
Operating System Requirements
58
Installing the Print Drivers for a Windows Network Printer
58
Installing the Windows Print Driver .zip File
58
Installing the Print Drivers for a Windows USB Printer
59
Installing the Printer as a Web Service on Devices
59
Installing a WSD Printer Using the Add Device Wizard
60
Installing the Drivers and Utilities for MacOS
60
Adding the Printer for MacOS
60
Installing Print Drivers and Utilities for UNIX and Linux
61
Updating Software
61
Exporting or importing a configuration file
62
Xerox® Easy Assist App
63
Connecting to the Xerox® Easy Assist App for Installed Printers
65
Networking
67
Connecting the Printer to a Wi-Fi Network
67
Using the Wireless Setup Wizard in the Printer
67
Using the Settings Menu in the Printer
67
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)
67
Using the Push Button method
68
Using the personal identification number (PIN) method
68
Configuring Wi-Fi Direct
68
Connecting a Mobile Device to the Printer
69
Connecting Using Wi-Fi Direct
69
Connecting Using Wi-Fi
69
Connecting a Computer to the Printer
69
For Windows Users
70
For Macintosh Users
70
Deactivating the Wi-Fi network
70
Checking the printer connectivity
70
Printing the Menu Settings Page
71
4 Secure the printer
73
Erasing printer memory
74
Restoring factory default settings
75
Statement of Volatility
76
5 Print
77
Printing from a Computer
78
Printing from a Mobile Device
79
Printing from a Mobile Device Using Mopria™ Print Service
79
Printing from a Mobile Device Using AirPrint®
79
Printing from a Mobile Device Using Wi-Fi Direct®
79
Printing from a flash drive
80
Supported flash drives and file types
81
Flash drives
81
File types
81
Configuring confidential jobs
82
Using the Control Panel
82
Using the Embedded Web Server
82
Printing confidential and other held jobs
83
For Windows users
83
For Macintosh users
83
Printing a font sample list
85
Placing separator sheets between copies
86
Canceling a print job
87
From the printer control panel
87
From the computer
87
Adjusting toner darkness
88
6 Copy
89
Using the automatic document feeder and scanner glass
90
Making Copies
91
Copying photos
92
Copying on letterhead
93
Copying on Both Sides of the Paper
94
Reducing or enlarging copies
95
Copying multiple pages onto a single sheet
96
Collating copies
97
Copying cards
98
Creating a copy shortcut
99
7 Email
101
Using the automatic document feeder and scanner glass
102
Sending an Email
103
Using the Control Panel
103
Using a Shortcut Number
103
8 Fax
105
Using the automatic document feeder and scanner glass
106
Sending a Fax
107
Using the Control Panel
107
Scheduling a fax
108
Creating a fax destination shortcut
109
Changing the fax resolution
110
Adjusting the fax darkness
111
Printing a fax log
112
Blocking junk faxes
113
Holding a fax
114
Forwarding a fax
115
Using the control panel
115
Using the Embedded Web Server
115
9 Scan
117
Using the automatic document feeder and scanner glass
118
Scanning to a Computer
119
For Windows users
119
For Macintosh users
119
Scanning to a flash drive
120
Scanning to an FTP server
121
Scanning to a network folder
122
10 Use printer menus
123
Menu Map
124
Device
126
Preferences
126
Eco-Mode
128
Remote Operator Panel
129
Notifications
129
Power Management
131
Restore Factory Defaults
132
Maintenance
132
Config Menu
132
Out of Service Erase
135
Visible Home Screen Icons
135
About This Printer
135
Print
137
Layout
137
Setup
138
Quality
139
PDF
139
PostScript
140
PCL
140
Image
142
Paper
143
Tray Configuration
143
Media Configuration
143
Universal Setup
143
Custom Scan Sizes
144
Media Types
145
Copy
146
Copy Defaults
146
Fax
148
Fax Defaults
148
Fax Mode
148
Fax Setup
148
General Fax settings
148
Fax Send Settings
149
Fax Receive Settings
151
Fax Log settings
153
Speaker settings
154
E-mail
155
E-mail Setup
155
E-mail Defaults
156
FTP
160
FTP Defaults
160
USB Drive
164
Flash Drive Scan
164
Flash Drive Print
166
Network/Ports
168
Network Overview
168
Wireless
169
Wi-Fi Direct
172
AirPrint
172
Mobile Services Management
173
Ethernet
174
TCP/IP
175
SNMP
178
IPSec
180
802.1x
181
LPD Configuration
181
HTTP/FTP Settings
182
USB
183
Restrict external network access
184
Universal Print
184
Additional information for Universal Print
185
To add a Printer from Windows Server
185
Security
187
Login Methods
187
Public
187
Local Accounts
189
Certificate Management
190
Confidential Print Setup
190
Schedule USB Devices
191
Login Restrictions
191
Erase Temporary Data Files
192
Solutions LDAP Settings
192
Miscellaneous
192
Reports
194
Menu Settings Page
194
Device
194
Print
194
Shortcuts
194
Fax
195
Network
195
Supplies Plan
196
Plan Activation
196
Plan Conversion
196
Subscription Service
196
Troubleshooting
197
11 Maintain the Printer
199
Checking the Status of Supplies
200
Configuring Supply Notifications
201
Setting up e-mail alerts
202
Viewing reports
203
Ordering Supplies
204
Using Genuine Xerox Supplies
204
Replacing Supplies
205
Replacing the Toner Cartridge
205
Replacing the imaging unit
208
Cleaning printer parts
210
Cleaning the printer
210
Cleaning the touch screen
210
Cleaning the Scanner
211
Saving energy and paper
213
Configuring power save mode settings
213
Sleep Mode
213
Hibernate Mode
213
Adjusting the brightness of the display
213
Conserving supplies
213
Moving the Printer to Another Location
214
12 Troubleshoot a problem
215
Print quality problems
216
Printing problems
217
Print quality is poor
217
Blank or White Pages
217
Dark Print
218
Fine lines are not printed correctly
221
Folded or wrinkled paper
222
Gray Background
224
Incorrect margins
226
Light print
227
Mottled print and dots
229
Paper curl
230
Print crooked or skewed
232
Solid black pages
233
Text or images cut off
235
Toner easily rubs off
237
Horizontal light bands
238
Vertical light bands
240
Vertical white lines
241
Vertical dark bands
242
Vertical dark lines or streaks
244
Vertical dark streaks with print missing
246
Repeating defects
247
Print jobs do not print
249
Job prints from the wrong tray or on the wrong paper
250
Slow printing
250
The printer is not responding
254
Unable to read flash drive
256
Enabling the USB port
257
Network connection problems
258
Cannot open Embedded Web Server
258
Cannot connect the printer to the Wi-Fi network
259
Issues with supplies
261
Replace cartridge, printer region mismatch — Use 708699
261
Non-Xerox Supplies
261
Clearing Jams
262
Avoiding Jams
262
Load Paper Properly
262
Use Recommended Paper
263
Identifying Jam Locations
263
Paper Jam in the Tray
264
Paper Jam in the Front Door
265
Paper Jam in the Rear Door
268
Paper Jam in the Duplex Unit
269
Paper Jam in the Standard Output Tray
270
Paper Jam in the Manual Feeder
270
Paper Jam in the Automatic Document Feeder
270
Paper feed problems
273
Envelope seals when printing
273
Collated printing does not work
274
Paper frequently jams
275
Jammed pages are not reprinted
276
E-mailing problems
277
Disabling the SMTP server not set up error Message
277
Cannot send e-mails
277
Faxing problems
278
Cannot send or receive faxes
278
Can receive but not send faxes
281
Can send but not receive faxes
282
Poor fax print quality
283
Scanning problems
284
Cannot scan to a computer
284
Cannot scan to a network folder
285
Partial copies of document or photo
287
Scan job was not successful
288
Poor copy quality
289
Vertical dark streaks on output when scanning from the ADF
289
Scanner does not close
290
Scanning takes too long or freezes the computer
290
Scanner does not respond
291
Adjusting scanner registration
291
Adjusting ADF registration
292
Contacting Customer Support
293
A Regulatory Information
295
Basic Regulations
296
Noise Emission Levels
296
European Union Lot 19 Ecodesign Directive
296
Static Sensitivity Notice
296
ENERGY STAR
296
Temperature Information
297
Información de la energía de México
297
Laser Notice
297
Power
297
Product Power Consumption
297
Sleep Mode
298
Hibernate Mode
298
Off Mode
298
Total Energy Usage
299
Telecommunication Regulatory Notices
299
Regulatory Notices for Telecommunication Terminal Equipment
299
FCC Requirements Notice to Users of the US Telephone Network
299
Notice to Users of the Canadian Telephone Network
300
Avis Réservé aux Utilisateurs du Réseau Téléphonique du Canada
300
Notice to Users of the New Zealand Telephone Network
300
Verwendung dieses Produkts in Deutschland
301
Using this Product in Switzerland
301
Utilisation de ce produit en Suisse
301
Verwendung dieses Produkts in der Schweiz
301
Uso del prodotto in Svizzera
301
Regulatory Notices for Wireless Products
301
Modular Component Notice
302
Exposure to Radio Frequency Radiation
302
Innovation, Science and Economic Development Canada
302
Innovation, Sciences et Développement économique Canada
302
European Union and European Economic Area Compliance
302
Restrictions
302
EU and Other Countries Statement of Radio Transmitter Operational Frequency Bands and Maximum RF Power
303
Federal Communications Commission (FCC) Compliance Information Statement
303
Innovation, Science and Economic Development Canada Compliance Statement
304
Avis de conformité aux normes de l’Innovation, Sciences et Développement économique Canada
304
Germany
304
Blendschutz
304
Importeur
304
Turkey RoHS Regulation
304
Ukraine RoHS Compliance
304
Copy Regulations
305
United States
305
Canada
306
Other Countries
307
Material Safety Data Sheets
308
B Recycling and Disposal
309
Product Disposal and Recycling
310
North America
311
Xerox Green World Alliance
312
Waste from Electrical and Electronic Equipment (WEEE) Directive
313
India E-Waste notice
313
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