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SStteepp 11
a. Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
b. Print the document.
Do horizontal light bands appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
a. Remove, and then insert the
imaging unit.
Do not expose the imaging unit
to direct light for more than 10
minutes. Extended exposure to
light may cause print quality
problems.
Do not touch the
photoconductor drum under the
imaging unit. Doing so may
affect the quality of future print
jobs.
b. Print the document.
Do horizontal light bands appear on
prints?
Go to step 3. The problem is solved.
SStteepp 33
a. Replace the imaging unit.
b. Print the document.
Do horizontal light bands appear on
prints?
Refer to Contacting Customer
Support.
The problem is solved.
Xerox
®
B225/B235 Multifunction Printer User Guide 239
Troubleshoot a problem
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