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Vertical light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss >> TTrroouubblleesshhoooottiinngg >> PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press OOKK to
navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
a. Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the cartridge is not supported,
then install a supported one.
b. Print the document.
Do vertical light bands appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
a. Check the status of the toner
cartridge.
From the control panel, navigate
to: SSeettttiinnggss > RReeppoorrttss > DDeevviiccee
> DDeevviiccee SSttaattiissttiiccss
b. From the Supply Information
section of the pages printed,
check the status of the toner
cartridge.
Do vertical light bands appear on
prints?
Go to step 3. The problem is solved.
SStteepp 33
a. Replace the toner cartridge.
b. Print the document.
Do vertical light bands appear on
prints?
Refer to Contacting Customer
Support.
The problem is solved.
240
Xerox
®
B225/B235 Multifunction Printer User Guide
Troubleshoot a problem
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