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E-mailing problems
DISABLING THE SMTP SERVER NOT SET UP ERROR MESSAGE
Depending on your printer model, from the control panel, select an option:
• Touch HHoommee >> SSeettttiinnggss >> EE--mmaaiill >> EE--mmaaiill SSeettuupp >> DDiissaabbllee ““SSMMTTPP SSeerrvveerr nnoott sseett uupp”” eerrrroorr >> OOnn.
• Navigate to SSeettttiinnggss >> EE--mmaaiill >> OOKK >> EE--mmaaiill SSeettuupp >> OOKK >> DDiissaabbllee ““SSMMTTPP SSeerrvveerr nnoott sseett uupp”” eerrrroorr >> OOKK >>
OOnn >> OOKK.
To prevent the error from happening again, do one of the following:
• Update the firmware. For more information, see
• Configure the e-mail SMTP settings. For more information, see Updating Software.Configuring the Email SMTP
Settings.
CANNOT SEND E-MAILS
AACCTTIIOONN YYEESS NNOO
SStteepp 11
Make sure that the e-mail SMTP
settings are configured correctly.
For more information, see
Configuring the Email SMTP
Settings.
Can you send an e-mail?
The problem is solved. Go to step 2.
SStteepp 22
Make sure that you are using the
correct password. Depending on
your e-mail service provider, use
your account password, app
password, or authentication
password. For more information,
see Configuring the Email SMTP
Settings.
Can you send an e-mail?
The problem is solved. Go to step 3.
SStteepp 33
Make sure that the printer is
connected to a network and that
the network is connected to the
Internet.
Can you send an e-mail?
The problem is solved. Refer to Contacting Customer
Support.
Xerox
®
B225/B235 Multifunction Printer User Guide 277
Troubleshoot a problem
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