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Gray Background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
SSeettttiinnggss >> TTrroouubblleesshhoooottiinngg >> PPrriinntt QQuuaalliittyy TTeesstt PPaaggeess. For non-touch-screen printer models, press OOKK to
navigate through the settings.
AACCTTIIOONN YYEESS NNOO
SStteepp 11
a. Turn off the printer, wait for 10
seconds, and then turn on the
printer.
b. Decrease toner darkness.
From the control panel, navigate
to: SSeettttiinnggss > PPrriinntt > QQuuaalliittyy >
TToonneerr DDaarrkknneessss
c. Print the document.
Does gray background appear on
prints?
Go to step 2. The problem is solved.
SStteepp 22
a. Check if the printer is using a
genuine and supported Xerox
toner cartridge.
If the toner cartridge is not
supported, then install a
supported one.
b. Print the document.
Does gray background appear on
prints?
Go to step 3. The problem is solved.
SStteepp 33
a. Depending on your operating
system, specify the paper type
from the Printing Preferences or
Print dialog.
• Make sure that the setting
matches the paper loaded.
Go to step 4. The problem is solved.
224
Xerox
®
B225/B235 Multifunction Printer User Guide
Troubleshoot a problem
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