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Troubleshooting
164
15
Network Setup Problems 15
Problem Solution
You are using security software Confirm your settings in the installer dialog box.
Allow access when the security software alert message appears during the
printer installation.
Your security settings
(SSID/Network Key) are
incorrect
Make sure the network security settings are correct:
See the instructions supplied with your Wi-Fi access point/router for information
on how to find the security settings.
The default SSID (Network Name) may be your Wi-Fi access point/router's
manufacturer name or model number.
Contact the manufacturer of your Wi-Fi access point/router or ask your Internet
provider or network administrator.
The printer cannot connect to the
mobile device using Wi-Fi or
Bluetooth.
Move the printer within about 3.3 feet (one meter) of the mobile device when
you configure the Wi-Fi network settings.
Move the printer to an obstruction-free area.
If a wireless computer, Bluetooth-equipped device, microwave oven, digital
cordless phone, or other device is near the printer or the Wi-Fi access
point/router, move the device away from the printer or Wi-Fi access point/router.
The printer cannot print using Wi-
Fi or Bluetooth.
You are using MAC Address
filtering
You can confirm the MAC address by printing out the printer information. Press
and hold the (Feed) / OK button to print the printer information.
Set the Wi-Fi access point/router so that the MAC address of the printer is
allowed for connections. For more information, see the instructions supplied
with your Wi-Fi access point/router.
Your Wi-Fi access point/router is
in stealth mode (not broadcasting
the SSID)
Enter the correct SSID name during the installation or when using
[Communication Settings] in the Printer Setting Tool.
Check the SSID name in the instructions supplied with your Wi-Fi access
point/router and set up your wireless network again.
The printer is not connected
correctly to the network.
Check the WLAN icon on the LCD.
, ,
: The printer is already connected some wireless network. Check
the wireless network information and confirm to connect your Wi-
Fi access point/router correctly.
: The printer is searching for the network. Make sure the Wi-Fi
access point/router is available and wait a while. Then the printer
is still not connected, set up the printer's Wi-Fi connection again.
No icon : The wireless network feature on your printer is off. Make sure that
the printer is in the mode you want to connect to.
I have checked and tried all of the
above, but still cannot complete
the wireless configuration.
Turn off the printer and on again. Then try and configure the Wi-Fi settings again.
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