WAX610 User Manual

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Troubleshoot WiFi connectivity

If a WiFi device cannot connect to the access point or the WiFi connectivity is not normal,

try to isolate the problem:

•

Make sure that the WiFi settings in the WiFi device and access point match exactly.

For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi

security settings of the access point and WiFi device must match exactly. Make sure

that the WiFi device uses the correct passphrase for the WiFi network.

For information about accessing the access point for initial configuration over a WiFi

connection, see Connect to the access point for initial configuration on page 30.

•

Does the WiFi device support the authentication and encryption that you configured

for the WiFi network?

For more information, see Change the authentication and encryption for a WiFi

network on page 70.

Note: If the access point’s WiFi authentication and encryption is set to WPA3

Personal, make sure that the WiFi adapter device driver is updated to the latest

version on the WiFi device.

•

Does the WiFi device find the WiFi network?

If not, check the WLAN LEDs. If a WLAN LED is off, the associated WiFi radio is

probably off, too. For more information about the WiFi radios, see Turn a radio on

or off on page 90.

•

If you disabled the access point’s SSID broadcast for the WiFi network, the WiFi

network is hidden and does not display in the WiFi device’s network scanning list.

(By default, SSID broadcast is enabled.) For more information about the SSID

broadcast, see Hide or broadcast the SSID for a WiFi network on page 74.

Tip: If you want to change the settings of a WiFi network on the access point, use a

wired LAN connection to avoid being disconnected when the new WiFi settings take

effect.

If the WiFi device finds the WiFi network but the signal strength is weak, check these

conditions:

•

Is the WiFi device too far from the access point, or too close?

Place the WiFi device near the access point, but at least 6 feet (1.8 meters) away,

and see whether the signal strength improves.

•

Are objects between the WiFi device and the access point blocking the WiFi signal?

User Manual227Diagnostics and

Troubleshooting

Insight Managed WiFi 6 AX1800 Dual Band Access Point Models WAX610 and WAX610Y

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Netgear ‎WAX610 Adapter