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SIGLENT
162 User Manual
Chapter 10 Service and Support
10.1 Service Summary
SIGLENT warrants that the products that it manufactures and sells will be free from defects in materials
and workmanship for a period of three years (accessories for a period of one year) from the date of
shipment from an authorized Siglent distributor. If the product proves defective within the respective
period, SIGLENT will provide repair or replacement as described in the complete warranty statement.
To arrange for service or obtain a copy of the complete warranty statement, please contact your nearest
Siglent sales and service office. Except as provided in this summary or the applicable warranty
statement, SIGLENT makes no warranty of any kind, express or implied, including without limitation the
implied warranties of merchantability and fitness for a particular purpose. In no event shall SIGLENT be
liable for indirect, special or consequential damages.
10.2 Troubleshooting
Before calling SIGLENT, or returning an analyzer for service, perform the quick checks listed below.
This check may eliminate the problem.
If the problem remains still, please contact SIGLENT and provide your device information in the back of
the analyzer.
1
． The Power Switch is still dark after power on:
(1) Check that the power is correct / working.
(2) Check the power cord has been connected correctly
(3) Check the power fuse. If a new fuse needs to be installed, please use a specified fuse.
2
． The analyzer’s screen is still dark (no display) after power on:
(1) Check whether the fan is running while the screen is dark, maybe the LCD cable is loose?
(2) Check whether the fan is not running while screen is dark, maybe it has failed to start up?
Do not disassemble the instrument by yourself and contact SIGLENT.
3． The control panel is unresponsive or gives a wrong response:
(1) Press all the keys at the front panel to check if all of them are normal after power on.
(2) Press System ->Self Test ->Key Test to check if all the keys are working properly.
(3) If all the keys are not working, the numeric keyboard connection might be loose or the numeric
keyboard is broken.
(4) If the touch screen is not working, check if the Touch is ON in Display->Touch Settings menu.
(5) Check whether the analyzer is locked in a remote control; if so, press Esc to unlock it.
Do not disassemble the instrument by yourself and contact SIGLENT.
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