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Difficulties Suggestions
Cannot send a fax. Contact your administrator to check your Secure Function Lock settings.
Ask the other party to check that the receiving machine has paper.
Poor quality of sent faxes. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine’s
scanner operation. If the copy quality is poor, clean the scanner.
Transmission Verification
Report says
RESULT:ERROR.
There is probably temporary noise or static on the line. Try sending the fax again. If
you are sending a PC-Fax message and get RESULT:ERROR on the Transmission
Verification Report, your machine may be out of memory. To free up extra memory,
you can turn Fax Storage off, print fax messages in memory or cancel a delayed fax.
If the problem continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone line
or if you are using a VoIP system, try changing the Compatibility setting to Basic (for
VoIP).
Sent faxes are blank. Make sure you are loading the document correctly. When using the ADF, the
document should be face up. When using the scanner glass, the document should be
face down.
Vertical black lines when
sending a fax.
Black vertical lines on faxes you send are typically caused by dirt or correction fluid on
the glass strip. Clean the glass strip.
Printing received faxes
Difficulties
Suggestions
• Condensed print
• Horizontal streaks
• Top and bottom sentences are
cut off
• Missing lines
This is usually caused by a poor telephone connection. Do a test copy; if your
copy looks good, you probably had a bad connection, with static or interference
on the telephone line. Ask the other party to send the fax again.
Vertical black lines when receiving The corona wires for printing may be dirty.Clean the corona wires in the drum
unit.
The sender’s scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
Received faxes appear as split or
blank pages.
Left and right margins are cut off or a single page is printed on two pages.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are
using.
Turn Auto Reduction on.
Related Information
• Troubleshooting
• Set Dial Tone Detection
• Set Telephone Line Compatibility for Interference and VoIP Systems
Related Topics:
• Set the Number of Rings Before the Machine Answers (Ring Delay)
• Choose the Correct Receive Mode
501
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