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191
Troubleshooting
Network Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are
using.
With the current [Gamma/Color Space] settings, setting the main recording format to one of the 10 bit options is
recommended.
- The main recording format is set to one of the options using 8 bit color but the color space component of the [Gamma/
Color Space] setting in the custom picture file is set to [C.Gamut] or [BT.2020]. Using a 10 bit color bit depth is
recommended to fully realize the characteristics of the selected color space.
With the current combination of lens and mount adapter, some functions' performance may not be precise.
- With the current combination of lens and mount adapter used, the focal length and aperture value displayed by the
camera may not be accurate and should be considered only as a reference. Additionally, some functions may not work
as precisely.
A user with the same login name is already accessing the camera.
-This message appears on the screen of the connected device. Another device connected to the network is al
ready
operating the camera. To use this device, first end the connection on the device accessing the camera.
Another device has set the same IP address.
- Another device on the same network has the same IP address as the camera. Change the IP address of the conflicting
device or the camera.
Another device with the same IP address already connected to the network.
- Another device on the same network has the same IP address as the camera. Change the IP address of the conflicting
device or the camera.
-When using a network with a DHCP server, if the camera’s IP address assignment is set to [Manual Setting], change it
to [Automatic Setting] (A 147).
Connection refused by FTP server.
-The FTP server is set to allow connections only with specific IP addresses. C
heck the camera’s IP address (A 148),
and add it to the FTP server’s permission list settings.
Error code returned from the FTP server for the data session.
-The FTP server terminated the connection. Restart the FTP server.
- Change the file access permission settings on the FTP server to allow reading, writing and accessing logs.
- Allow access permissions to the selected destination folder on the FTP server.
-Check that the FTP server is turned on and working properly.
-Check that there is enough available space on the storage device (hard disk drive, etc.)
Ethernet adapter not connected.
-Check that the Ethernet adapter (commercially available) is correctly attached to the camera (A 139).
-Visit your local Canon website and check that the model of Ethernet adapter used (commercially available) was tested
fo
r use with this camera.
File transfer completion was not confirmed by FTP server.
- The camera did not receive a transfer completion notification from the FTP server for an unknown reason. Turn the
camera and FTP server off and then on again and try the file transfer again.
Incorrect Wi-Fi password.
- Set the correct encryption key on the camera and the access point.
Multiple access points detected. Unable to connect. Retry from the beginning.
- Other Wi-Fi devices are using the WPS function (push button method) to connect. Try the operation again or use other
methods to configure the network (A 144).
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