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Troubleshooting
190
Recommend checking the data and initializing
- The card cannot be used for any of the following reasons. Save your recordings and initialize the card (A 32).
•A problem has occurred with the card.
• The camera cannot read the data on the card.
•The card was initialized using a computer.
•The card is partitioned.
Recorded at 24.00 Hz/50.00 Hz/59.94 Hz Recommend checking the data and initializing
- The card contains clips that were recorded using a system frequency different from the one currently used by the
camera. To record on this card, save your recordings and initialize the card with the camera (A 32). To play back the
XF-AVC clips recorded on the card, change the camera's system frequency (A 53) to match the recordings on the
card.
Recording was stopped.
- The file control information is corrupted or there was an encoder error. Turn the camera off and then on again. Then,
remove the card being used and reinsert it. Alternatively, replace the card. If this does not solve the problem, consult a
Canon Service Center.
* Corrupted file control information cannot be recovered. Cards or XF-AVC clips with corrupted file control information
cannot be read by the software (Canon XF Utility or plugins for NLE applications).
SD Card ASD Card B / SD Card BSD Card A Switched
-This message appears when you use the SLOT SELECT button to switch the card slot in use or recording continued
from one card to the other.
SD Card ASD Card B / SD Card BSD Card A Will switch in a moment
- The card is almost full so recording will continue on the other card in approximately 1 minute.
Set the lens to the shooting position.
- The collapsible lens attached to the camera is not set to the shooting position (with the barrel extended and locked).
Set the lens to the shooting position.
Some audio files require data recovery.
-The power may have been suddenly turned off or the card may have been removed while the camera was recording.
As a result, one or more audio files contain corrupted data. You can try to recover the files (A 34).
Some clips require data recovery
-The power may have been suddenly turned off or the card may have been removed while the camera was recording.
As a r
esult, one or more clips contain corrupted data. You can try to recover the clips (A 34).
The following settings were changed.
-The settings displayed on the screen were changed automatically due to a change in one of the [Æ Recording/Media
Setup] settings. Check the settings before you continue recording.
The memory card is not compatible with the current recording settings.
- Slow & fast motion recording was activated and a shooting frame rate corresponding to slow motion was set while
using a card with a speed class rating lower than V90. Replace the card with one rated V90.
- The main recording format was set to [XF-AVC YCC422 10 bit], or to [MP4(HEVC) YCC422 10 bit] with a 4K resolution
(4096x2160 or 3840x2160), while using a card with a speed class rating lower than V60. Replace the card with one
rated V60 or V90.
The number of ND filters used has changed. Check the focus.
- When using ND filter settings i
n the extended range (8 stops or 10 stops), the number of ND filters used changes and
this may result in a shift in focus. Check the focus before resuming shooting.
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files created or edited on a computer.
Unable to recover data
- Could not recover the selected recording (clip or audio file). Back up your recordings and delete the recordings that
could not be recovered (A 126).
- The camera may not be able to recover files when there is not enough space on the card. Delete recordings (A 126)
to free some space.
When [Slow & Fast Frame Rate] is set higher than 60 (fps), the Magnification function cannot be used.
- You attempted to use the magnification function with the sensor mode set to [Super 35mm] and slo
w & fast motion
recording activated with a shooting frame rate higher than 60. Change the sensor mode or set a shooting frame rate of
60 or lower.
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