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Support
This application launches the Support platform which synchronizes Autel's online service
base station with the MaxiSys tablet. In order to synchronize the device to your online
account, you need to register the product through the Internet when you use it for the
first time. The Support application is connected to Autel's service channel and online
communities that provides the quickest way for problem solutions, allowing you to submit
complaints or send help requests to obtain direct service and support.
Product Registration
In order to get access to the Support platform and obtain update and other services from
Autel, you are required to register the MaxiSys tablet the first time you use it. There are
two ways for registration:
Option One:
To register and link the MaxiSys tablet
1. Tap Autel User Center on the MaxiSys Job Menu.
2. If you have an Autel account, input your email or mobile number and password
to log in or log in with verification code.
3. If you are a new member to Autel, click Register to create your Autel ID.
4. Enter your personal information. Fields marked with an asterisk (*) are
mandatory.
5 . Read the Autel User Service Agreement and Autel Privacy Policy, then
check the box to accept the terms.
6. After all the mandatory information is entered, click Register.
7. Once your account is successfully registered, your account will be logged in
automatically.
8. Tap Device Management to link your device.
9. Tap Link Device on the upper-right corner of the screen.
10. The serial number and password of the device will be shown on the screen. Tap
Link to complete the operation.
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