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10
Technical
1. Problem: The motor does not start.
Solution:
• There is a safety interlock to prevent the motor
from starting if the processor is not properly
assembled. Make sure the work bowl and work
bowl cover are securely locked into position.
• If the motor still will not start, check the power
cord and outlet.
2. Problem: The food processor shuts off during
operation.
Solution:
• The cover may have become unlocked; check to
make sure it is securely in position.
• A safety protector in the motor prevents the motor
from overheating, which is caused by excessive
strain. Press the Off control button, unplug the
unit and wait 20 to 30 minutes to allow the food
processor to cool off before resuming.
3. Problem: The motor slows down during operation.
Solution:
• This is normal with some heavier loads (e.g., slic-
ing/shredding cheese) that may require the motor
to work harder. Simply reposition the food in the
feed tube and try again.
• The maximum load capacity may have been
exceeded. Remove some of the ingredients and
continue processing.
4. Problem: The food processor vibrates/moves
around the countertop during processing.
Solution:
• Make sure the rubber feet at the bottom of the
unit are clean and dry. Also make sure that the
maximum load capacity is not being exceeded.
• This is normal with some heavier loads (e.g., slic-
ing/shredding cheese) that may require the motor
to work harder.
WARRANTY
Limited Three-Year Warranty
This warranty is available to U.S. consumers only. You are a consum-
er if you own a Cuisinart
®
Core Custom
™
13-Cup Food Processor
that was purchased at retail for personal, family or household use.
Except as otherwise required under applicable law, this warranty is
not available to retailers or other commercial purchasers or owners.
We warrant that your Cuisinart
®
Core Custom
™
13-Cup Food
Processor will be free of defects in materials and workmanship
under normal home use for 3 years from the date of original
purchase.
We recommend that you visit our website, https://cuisinart.regis-
tria.com, for a fast, efficient way to complete your product registra-
tion. However, product registration does not eliminate the need for
the consumer to maintain the original proof of purchase in order to
obtain the warranty benefits. In the event that you do not have proof
of purchase date, the purchase date for purposes of this warranty
will be the date of manufacture.
CALIFORNIA RESIDENTS ONLY
California law provides that for In-Warranty Service, California resi-
dents have the option of returning a nonconforming product (A) to
the store where it was purchased or (B) to another retail store that
sells Cuisinart products of the same type. The retail store shall then,
according to its preference, either repair the product, refer the con-
sumer to an independent repair facility, replace the product, or
refund the purchase price less the amount directly attributable to the
consumer’s prior usage of the product. If neither of the above two
options results in the appropriate relief to the consumer, the con-
sumer may then take the product to an independent repair facility, if
service or repair can be economically accomplished. Cuisinart and
not the consumer will be responsible for the reasonable cost of such
service, repair, replacement, or refund for nonconforming products
under warranty. California residents may also, according to their
preference, return nonconforming products directly to Cuisinart for
repair or, if necessary, replacement by calling our Consumer Service
Center toll-free at 1-800-726-0190. Cuisinart will be responsible for
the cost of the repair, replacement, and shipping and handling for
such nonconforming products under warranty.
HASSLE-FREE REPLACEMENT WARRANTY
Your ultimate satisfaction in Cuisinart products is our goal, so if your
Cuisinart
®
Core Custom
™
13-Cup Food Processor should fail within
the generous warranty period, we will repair it or, if necessary,
replace it at no cost to you. To obtain a return shipping label, please
fill out the product inquiry form at www.cuisinart.com/customer-
care/product-assistance/product-inquiry/. Or call our toll-free
Consumer Service Center at 1-800-726-0190 to speak with a
representative.
Your Cuisinart
®
Core Custom
™
13-Cup Food Processor has been
manufactured to the strictest specifications and has been designed
for use only in 120-volt outlets and only with authorized accessories
and replacement parts. This warranty expressly excludes any defects
or damages caused by attempted use of this unit with a converter,
as well as use with accessories, replacement parts or repair service
other than those authorized by Cuisinart. This warranty does not
cover any damage caused by accident, misuse, shipment or other
than ordinary household use. This warranty excludes all incidental or
consequential damages. Some states do not allow the exclusion or
limitation of these damages, so these exclusions may not apply to
you. You may also have other rights, which vary from state to state.
Important: If the nonconforming product is to be serviced by some-
one other than Cuisinart’s Authorized Service Center, please remind
the servicer to call our Consumer Service Center at 1-800-726-0190
to ensure that the problem is properly diagnosed, the product is ser-
viced with the correct parts, and the product is still under warranty.
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