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[136] Troubleshooting | Network (Internet/home)/apps
Apps are inaccessible.
Check that the LAN cable or AC power cord (mains lead) of the router/modem has been
connected properly.
Your router/modem must be set in advance to connect to the Internet. Contact your Internet
service provider for router/modem settings.
Try using apps later. The app content provider’s server may be out of service.
Related topics
Connecting to a network using a LAN cable
Using Wi-Fi to connect the TV to your network
[137] Troubleshooting | Network (Internet/home)/apps
The TV cannot access the Internet when IPv6 is
set.
IPv6 may not be supported, in which case set IPv6 to off.
Press the HOME button, then select [Settings] — [Network] — [Advanced settings] — [IPv6
setup] — [No].
[138] Troubleshooting | Network (Internet/home)/apps
Your TV cannot connect to the server.
Check the LAN cable or wireless connection to your server and your TV.
Check if your network is properly configured on your TV.
Check your LAN cable/wireless connection or your server. The TV may have lost connection with
the server.
Perform [Server diagnostics] to check if your media server is properly communicating with the TV.
Press the HOME button, then select [Settings] — [Network] — [Home network] — [Server
diagnostics].
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