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Check the installation location of the TV and wireless router (access point). Signal condition may be
affected by the following :
Other wireless devices, microwaves, fluorescent lights, etc., are placed nearby.
There are floors or walls between the wireless router (access point) and TV.
If the problem persists even after checking the above, try using a wired LAN connection.
Related topics
Using Wi-Fi to connect the TV to your network
[134] Troubleshooting | Network (Internet/home)/apps
Certain Internet video content displays a loss of
detail.
Video quality and picture size depend on broadband speed and delivery by video content providers.
Related topics
Connecting to a network using a LAN cable
Using Wi-Fi to connect the TV to your network
Sometimes video streaming quality is poor.
[135] Troubleshooting | Network (Internet/home)/apps
Good picture quality but no sound on Internet video
content.
Quality depends on the original content provided by the video content provider and your connection
bandwidth.
Due to the nature of Internet video, not all videos will contain sound.
Related topics
Connecting to a network using a LAN cable
Using Wi-Fi to connect the TV to your network
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