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● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.
Fax cuts off or prints on two pages
If the paper size settings on the printer do not match the paper size of the document being faxed, the
received fax might be missing content, or it could print on two pages.
Try the following suggestions to resolve the issue:
● Set the Default Paper Size setting:
NOTE: Faxes print on a single size of paper based on the Default Paper Size settings.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
a. Tray Management
b. Tray Assignment
c. Default Paper Size
3. Touch the desired paper size from the list of options.
● Set the paper type and size for the tray that is used for faxes.
Fax cuts off or prints on two pages
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