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4. If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the printer
If the computer is using the incorrect IP address for the printer, try these solutions.
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer
is selected. The printer IP address is listed on the printer configuration page.
2. If you installed the printer using the HP standard TCP/IP port, select the check box next to Always
print to this printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the
IP address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
Verify that the printer is communicating with the network and your computer.
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network (also known as
subnet).
3. If the network is working, make sure that the computer is using the correct IP address for the
printer.
a. Open the printer properties and click the Ports tab. Verify that the current IP address for the
printer is selected. The printer IP address is listed on the printer configuration page.
b. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always
print to this printer, even if its IP address changes.
c. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname
instead of the IP address.
d. If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these
settings, you must also change them for your network.
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Chapter 9 Solve problems
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