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Table 9-6 Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to
support.hp.com.
Table 9-7 Blank page — No print
Sample Description Possible solutions
The page is completely blank and
contains no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a different cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter paper type.
5. If the issue persists, go to
support.hp.com.
138
Chapter 9 Solve problems
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