User Guide
HP LaserJet Pro MFP 4101
HP LaserJet Pro MFP 4102
www.hp.com/support/ljmfp4101-4104plus
HP LaserJet Pro MFP 4101, 4102 Plus -
User Guide
SUMMARY
This guide provides configuration, use, warranty, safety and environmental information.
Legal information
Copyright and License
© Copyright 2022 HP Development
Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 1, 04/2022
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe
Systems Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc.,
registered in the U.S. and other countries.
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registered in the U.S. and other countries.
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Group.
Table of contents
1 Printer overview.....................................................................................................................................................................................................................................1
Warning icons...................................................................................................................................................................................................................................1
Potential shock hazard ............................................................................................................................................................................................................. 2
Open source license................................................................................................................................................................................................................... 2
Printer views..................................................................................................................................................................................................................................... 2
Printer front view................................................................................................................................................................................................................2
Printer back view................................................................................................................................................................................................................3
Control panel view ............................................................................................................................................................................................................4
Printer specifications .................................................................................................................................................................................................................7
Technical specifications................................................................................................................................................................................................7
Supported operating systems.................................................................................................................................................................................9
Mobile printing solutions............................................................................................................................................................................................10
Printer dimensions..........................................................................................................................................................................................................10
Power consumption....................................................................................................................................................................................................... 12
Electrical specifications.............................................................................................................................................................................................13
Acoustic emissions........................................................................................................................................................................................................13
Operating-environment range...............................................................................................................................................................................13
Printer hardware setup and software installation..............................................................................................................................................14
2 Paper trays.............................................................................................................................................................................................................................................15
Load paper to Tray 1 (multipurpose tray)....................................................................................................................................................................15
Load Paper Tray 1.............................................................................................................................................................................................................15
Tray 1 paper orientation...............................................................................................................................................................................................18
Load paper to Tray 2..................................................................................................................................................................................................................19
Load Paper Tray 2 ............................................................................................................................................................................................................19
Tray 2 paper orientation.............................................................................................................................................................................................. 21
Load paper to Tray 3 (optional accessory).............................................................................................................................................................. 22
Load paper Tray 3 ........................................................................................................................................................................................................... 22
Tray 3 paper orientation..............................................................................................................................................................................................24
Load and print envelopes..................................................................................................................................................................................................... 25
Introduction......................................................................................................................................................................................................................... 25
Print envelopes.................................................................................................................................................................................................................26
Envelope orientation....................................................................................................................................................................................................26
3 Supplies, accessories, and parts..........................................................................................................................................................................................27
Order supplies, accessories, and parts.....................................................................................................................................................................27
Ordering..................................................................................................................................................................................................................................27
Supplies and accessories.........................................................................................................................................................................................27
Customer self-repair parts...................................................................................................................................................................................... 28
Dynamic security.......................................................................................................................................................................................................................29
iii
Configure the HP toner-cartridge-protection supply settings..................................................................................................................29
Introduction.........................................................................................................................................................................................................................29
Enable or disable the Cartridge Policy feature.........................................................................................................................................30
Enable or disable the Cartridge Protection feature.............................................................................................................................. 32
Replace the toner cartridge...............................................................................................................................................................................................33
Toner cartridge information....................................................................................................................................................................................34
Remove and replace the cartridge....................................................................................................................................................................35
4 Print............................................................................................................................................................................................................................................................39
Print tasks (Windows)..............................................................................................................................................................................................................39
How to print (Windows)...............................................................................................................................................................................................39
Automatically print on both sides (Windows).............................................................................................................................................40
Manually print on both sides (Windows) .......................................................................................................................................................40
Print multiple pages per sheet (Windows)....................................................................................................................................................40
Select the paper type (Windows)......................................................................................................................................................................... 41
Additional print tasks....................................................................................................................................................................................................41
Print tasks (macOS)..................................................................................................................................................................................................................42
How to print (macOS)................................................................................................................................................................................................... 42
Automatically print on both sides (macOS)................................................................................................................................................. 42
Manually print on both sides (macOS)............................................................................................................................................................42
Print multiple pages per sheet (macOS)........................................................................................................................................................43
Select the paper type (macOS)............................................................................................................................................................................43
Additional print tasks...................................................................................................................................................................................................44
Store print jobs on the printer to print later or print privately...................................................................................................................44
Introduction.........................................................................................................................................................................................................................44
Before beginning.............................................................................................................................................................................................................44
Set up job storage..........................................................................................................................................................................................................45
Disable or enable the job storage feature ...................................................................................................................................................46
Create a stored job (Windows)..............................................................................................................................................................................46
Create a stored job (macOS)...................................................................................................................................................................................47
Print a stored job.............................................................................................................................................................................................................48
Delete a stored job.........................................................................................................................................................................................................48
Information sent to printer for Job Accounting purposes...............................................................................................................49
Mobile printing .............................................................................................................................................................................................................................49
Introduction.........................................................................................................................................................................................................................49
Wi-Fi Direct printing (wireless models only).................................................................................................................................................49
HP ePrint via Email.........................................................................................................................................................................................................50
AirPrint..................................................................................................................................................................................................................................... 51
Android embedded printing..................................................................................................................................................................................... 51
Print from a USB flash drive................................................................................................................................................................................................ 51
Introduction......................................................................................................................................................................................................................... 52
Print USB documents.................................................................................................................................................................................................. 52
5 Copy...........................................................................................................................................................................................................................................................53
Make a copy...................................................................................................................................................................................................................................53
Copy on both sides (duplex)...............................................................................................................................................................................................53
Copy on both sides automatically......................................................................................................................................................................54
iv
Copy on both sides manually.................................................................................................................................................................................54
Copy an identification card................................................................................................................................................................................................54
Additional copy tasks..............................................................................................................................................................................................................55
6 Scan...........................................................................................................................................................................................................................................................56
Scan by using HP Scan software (Windows).........................................................................................................................................................56
Scan by using HP Easy Scan Software (macOS)................................................................................................................................................56
Set up Scan to Email.................................................................................................................................................................................................................57
Introduction..........................................................................................................................................................................................................................57
Before you begin ..............................................................................................................................................................................................................57
Method one: Use the Scan to Email Wizard (Windows)........................................................................................................................57
Method two: Set up the Scan to Email feature via the HP Embedded Web Server........................................................59
Set up Scan to Network Folder........................................................................................................................................................................................60
Introduction.........................................................................................................................................................................................................................60
Before you begin .............................................................................................................................................................................................................60
Method one: Use the Scan to Network Folder Wizard (Windows)...............................................................................................60
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server................................62
Set up Scan to SharePoint..................................................................................................................................................................................................63
Step one: Access the HP Embedded Web Server (EWS)...................................................................................................................63
Step two: Set up Scan to SharePoint ...............................................................................................................................................................63
Set up Scan to Computer (Windows)..........................................................................................................................................................................63
Enable scanning to a computer (Windows).................................................................................................................................................64
Scan to a USB flash drive ....................................................................................................................................................................................................64
Scan to email ................................................................................................................................................................................................................................65
Scan to a network folder ......................................................................................................................................................................................................65
Scan to SharePoint...................................................................................................................................................................................................................66
Scan to a computer (Windows)........................................................................................................................................................................................66
Additional scan tasks...............................................................................................................................................................................................................67
7 Fax...............................................................................................................................................................................................................................................................68
Connect and configure the printer for fax...............................................................................................................................................................68
Connect the printer to a telephone line..........................................................................................................................................................68
Configure the printer for fax...................................................................................................................................................................................69
Send a fax.........................................................................................................................................................................................................................................72
Send a fax by dialing manually from the printer control panel.......................................................................................................72
Fax from the flatbed scanner.................................................................................................................................................................................73
Fax from the document feeder..............................................................................................................................................................................73
Schedule a fax to be sent later..............................................................................................................................................................................74
Use phone book entries..............................................................................................................................................................................................75
Send a fax from the software (Windows).......................................................................................................................................................75
Send a fax from a third-party software program, such as Microsoft Word..........................................................................76
Create, edit, and delete phone book entries...........................................................................................................................................................76
Create and edit individual phone-book entries .........................................................................................................................................76
Create and edit group phone-book entries..................................................................................................................................................76
v
Delete phone book entries .......................................................................................................................................................................................77
Reprint a received fax from the printer memory .................................................................................................................................................77
Additional fax tasks...................................................................................................................................................................................................................77
8 Manage the printer......................................................................................................................................................................................................................... 79
Use HP Web Services applications.............................................................................................................................................................................. 79
Change the printer connection type (Windows)................................................................................................................................................. 79
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)...................................................80
Method one: Open the HP Embedded Web Server (EWS) from the software....................................................................80
Method two: Open the HP Embedded Web Server (EWS) from a web browser................................................................80
Configure IP network settings..........................................................................................................................................................................................82
Introduction.........................................................................................................................................................................................................................82
Printer sharing disclaimer........................................................................................................................................................................................82
View or change network settings.......................................................................................................................................................................83
Rename the printer on a network.......................................................................................................................................................................83
Manually configure IPv4 TCP/IP parameters from the control panel........................................................................................83
Link speed and duplex settings............................................................................................................................................................................84
Printer security features ......................................................................................................................................................................................................85
Introduction.........................................................................................................................................................................................................................85
Assign or change the system password using the Embedded Web Server.......................................................................85
Energy-conservation settings..........................................................................................................................................................................................85
Introduction.........................................................................................................................................................................................................................85
Print with EconoMode.................................................................................................................................................................................................86
Set the Sleep Mode setting.....................................................................................................................................................................................86
Set the Shutdown Mode setting..........................................................................................................................................................................86
Set the Disable Shutdown setting.......................................................................................................................................................................87
HP Web Jetadmin........................................................................................................................................................................................................................87
Update the firmware.................................................................................................................................................................................................................87
Method one: Update the firmware using the control panel..............................................................................................................87
Method two: Update the firmware using the HP Printer Update utility....................................................................................88
9 Solve problems..................................................................................................................................................................................................................................89
Customer support.....................................................................................................................................................................................................................89
Control panel help system...................................................................................................................................................................................................89
Restore the factory-set defaults.....................................................................................................................................................................................90
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel.......................................90
Change the “Very Low” settings ...........................................................................................................................................................................91
Order supplies ..................................................................................................................................................................................................................92
Printer does not pick up paper or misfeeds...........................................................................................................................................................92
Introduction......................................................................................................................................................................................................................... 92
The printer picks up multiple sheets of paper...........................................................................................................................................92
The printer does not pick up paper....................................................................................................................................................................94
The document feeder jams, skews, or picks up multiple sheets of paper............................................................................96
Clear paper jams.........................................................................................................................................................................................................................97
Experiencing frequent or recurring paper jams?.....................................................................................................................................97
vi
Paper jam locations......................................................................................................................................................................................................98
31.13 jam error in the document feeder...........................................................................................................................................................99
13.02 jam error tray 1...................................................................................................................................................................................................102
13.03 jam error tray 2...................................................................................................................................................................................................107
13.04 jam error tray 3...................................................................................................................................................................................................113
13.08, 13.09 jam error in the toner cartridge or fuser area..............................................................................................................118
13.10, 13.11, 13.13 jam error in the output bin ................................................................................................................................................. 122
13.14, 13.15 jam error in the duplexer.................................................................................................................................................................126
Resolving print quality problems..................................................................................................................................................................................129
Introduction.......................................................................................................................................................................................................................129
Troubleshoot print quality.......................................................................................................................................................................................130
Troubleshoot image defects.................................................................................................................................................................................135
Improve copy and scan image quality......................................................................................................................................................................143
Introduction.......................................................................................................................................................................................................................143
Check the scanner glass for dirt and smudges.....................................................................................................................................143
Check the paper settings.......................................................................................................................................................................................144
Check the image adjustment settings..........................................................................................................................................................144
Optimize for text or pictures.................................................................................................................................................................................144
Check the scanner resolution and color settings on the computer.......................................................................................145
Edge-to-edge copying...............................................................................................................................................................................................146
Clean the pickup rollers and separation pad in the document feeder..................................................................................146
Improve fax image quality..................................................................................................................................................................................................148
Introduction.......................................................................................................................................................................................................................148
Check the scanner glass for dirt and smudges.....................................................................................................................................148
Check the send-fax resolution settings.......................................................................................................................................................148
Check the Error Correction Mode setting..................................................................................................................................................149
Send to a different fax machine.........................................................................................................................................................................149
Check the sender's fax machine.......................................................................................................................................................................149
Solve wired network problems.......................................................................................................................................................................................149
Introduction.......................................................................................................................................................................................................................149
Poor physical connection.......................................................................................................................................................................................149
The computer is using the incorrect IP address for the printer..................................................................................................150
The computer is unable to communicate with the printer .............................................................................................................150
The printer is using incorrect link and duplex settings for the network................................................................................150
New software programs might be causing compatibility problems........................................................................................ 151
The computer or workstation might be set up incorrectly.............................................................................................................. 151
The printer is disabled, or other network settings are incorrect ................................................................................................ 151
Solve wireless network problems................................................................................................................................................................................. 151
Introduction........................................................................................................................................................................................................................ 151
Wireless connectivity checklist .......................................................................................................................................................................... 151
The printer does not print after the wireless configuration completes................................................................................152
The printer does not print, and the computer has a third-party firewall installed......................................................... 152
The wireless connection does not work after moving the wireless router or printer.................................................152
Cannot connect more computers to the wireless printer.............................................................................................................. 152
The wireless printer loses communication when connected to a VPN ................................................................................153
The network does not appear in the wireless networks list..........................................................................................................153
The wireless network is not functioning.......................................................................................................................................................153
vii
Perform a wireless network diagnostic test.............................................................................................................................................153
Reduce interference on a wireless network.............................................................................................................................................154
Solve fax problems.................................................................................................................................................................................................................154
Introduction.......................................................................................................................................................................................................................154
Fax troubleshooting checklist.............................................................................................................................................................................154
Solve general fax problems ..................................................................................................................................................................................155
Appendix A Service and support ...........................................................................................................................................................................................158
HP limited warranty statement......................................................................................................................................................................................158
UK, Ireland, and Malta ................................................................................................................................................................................................159
Austria, Belgium, Germany, and Luxemburg .............................................................................................................................................160
Belgium, France, and Luxemburg......................................................................................................................................................................160
Italy...........................................................................................................................................................................................................................................161
Spain......................................................................................................................................................................................................................................162
Denmark..............................................................................................................................................................................................................................162
Norway.................................................................................................................................................................................................................................162
Sweden ................................................................................................................................................................................................................................163
Portugal................................................................................................................................................................................................................................163
Greece and Cyprus.....................................................................................................................................................................................................163
Hungary...............................................................................................................................................................................................................................164
Czech Republic...............................................................................................................................................................................................................164
Slovakia................................................................................................................................................................................................................................164
Poland ...................................................................................................................................................................................................................................165
Bulgaria................................................................................................................................................................................................................................165
Romania...............................................................................................................................................................................................................................165
Belgium and the Netherlands..............................................................................................................................................................................166
Finland ..................................................................................................................................................................................................................................166
Slovenia ...............................................................................................................................................................................................................................166
Croatia...................................................................................................................................................................................................................................167
Latvia ......................................................................................................................................................................................................................................167
Lithuania...............................................................................................................................................................................................................................167
Estonia...................................................................................................................................................................................................................................167
Russia....................................................................................................................................................................................................................................168
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement.............................................168
Long life consumable and maintenance kit limited warranty statement........................................................................................168
HP policy on non-HP supplies..........................................................................................................................................................................................169
HP anticounterfeit Web site.............................................................................................................................................................................................169
Data stored on the toner cartridge.............................................................................................................................................................................169
End User License Agreement......................................................................................................................................................................................... 170
Customer self-repair warranty service....................................................................................................................................................................174
Customer support....................................................................................................................................................................................................................175
Appendix B Environmental product stewardship program...................................................................................................................................176
Protecting the environment...............................................................................................................................................................................................176
Ozone production.....................................................................................................................................................................................................................176
Power consumption................................................................................................................................................................................................................176
viii
Toner consumption..................................................................................................................................................................................................................176
Paper use........................................................................................................................................................................................................................................177
Plastics.............................................................................................................................................................................................................................................177
HP LaserJet print supplies.................................................................................................................................................................................................177
Paper..................................................................................................................................................................................................................................................177
Material restrictions ...............................................................................................................................................................................................................177
Battery information.................................................................................................................................................................................................................177
Disposal of waste equipment by users (EU, UK, and India).........................................................................................................................178
Electronic hardware recycling.........................................................................................................................................................................................178
Brazil hardware recycling information ......................................................................................................................................................................178
WEEE (Turkey).............................................................................................................................................................................................................................. 179
Chemical substances........................................................................................................................................................................................................... 179
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant
Statutory Requirements..................................................................................................................................................................................................... 179
SEPA Ecolabel User Information (China)................................................................................................................................................................. 179
The regulation of the implementation on China energy label for printer, fax, and copier................................................... 179
Restriction on Hazardous Substances statement (India)..........................................................................................................................180
Substances Table (China)...................................................................................................................................................................................................181
Material Safety Data Sheet (MSDS)............................................................................................................................................................................181
EPEAT ...............................................................................................................................................................................................................................................182
Substances Table (Taiwan)................................................................................................................................................................................................183
For more information............................................................................................................................................................................................................184
Appendix C Regulatory information.....................................................................................................................................................................................185
Regulatory statements........................................................................................................................................................................................................185
Regulatory model identification numbers..................................................................................................................................................185
European Union & United Kingdom Regulatory Notice.....................................................................................................................185
FCC regulations.............................................................................................................................................................................................................186
Canada - Industry Canada ICES-003 Compliance Statement ...................................................................................................186
VCCI statement (Japan)...........................................................................................................................................................................................186
Power cord instructions...........................................................................................................................................................................................186
Power cord statement (Japan).............................................................................................................................................................................187
Laser safety.......................................................................................................................................................................................................................187
Laser statement for Finland...................................................................................................................................................................................187
Nordic Statements (Denmark, Finland, Norway, Sweden)..............................................................................................................188
GS statement (Germany)........................................................................................................................................................................................188
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)........................................................................189
Taiwan BSMI USB Port (Walk-up) statement..............................................................................................................................................189
Product stability.............................................................................................................................................................................................................189
Telecom (fax) statements...................................................................................................................................................................................................190
Fax Cord Statement....................................................................................................................................................................................................190
Europe Statement for Telecom Operation.................................................................................................................................................190
ix
New Zealand Telecom Statements..................................................................................................................................................................190
Additional FCC statement for telecom products (US).......................................................................................................................190
Telephone Consumer Protection Act (US)...................................................................................................................................................191
Industry Canada CS-03 requirements ..........................................................................................................................................................191
Japan Telecom Mark..................................................................................................................................................................................................192
Belarus.................................................................................................................................................................................................................................193
Wireless statements.............................................................................................................................................................................................................193
European regulatory notice..................................................................................................................................................................................193
FCC compliance statement—United States..............................................................................................................................................193
Australia statement ....................................................................................................................................................................................................193
Brazil: (Portuguese).....................................................................................................................................................................................................194
Canadian statements................................................................................................................................................................................................194
Products with 5 GHz Operation Industry of Canada..........................................................................................................................194
Exposure to Radio Frequency Radiation (Canada) ..............................................................................................................................194
European Regulatory Notice................................................................................................................................................................................194
China CMIIT Wireless Statement......................................................................................................................................................................195
Notice for use in Japan ............................................................................................................................................................................................195
Notice for use in Russia...........................................................................................................................................................................................195
Mexico statement.........................................................................................................................................................................................................195
Taiwan statement .........................................................................................................................................................................................................195
Taiwan NCC statement.............................................................................................................................................................................................195
Korean statement.........................................................................................................................................................................................................195
Thailand Wireless Statement ..............................................................................................................................................................................195
RFID/NFC Statement.............................................................................................................................................................................................................196
China Short Range Device Statement .........................................................................................................................................................196
Index...............................................................................................................................................................................................................................................................197
x
Printer overview1
Review the location of features on the printer, the physical and technical specifications of the printer,
and where to locate setup information.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljmfp4101-4104plus
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions.
Figure 1-1 Caution: Electric shock
Figure 1-2 Caution: Hot surface
Figure 1-3 Caution: Keep body parts away from moving parts
Figure 1-4 Caution: Sharp edge in close proximity
Figure 1-5 Warning
Printer overview
1
Potential shock hazard
Review this important safety information.
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from fire or
electric shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not
know whether the outlet is grounded, check with a qualified electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords
immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
Open source license
Some HP products use open source software.
For information on open source software used in this printer, visit www.hp.com/software/opensource.
Printer views
Identify certain parts of the printer and the control panel.
Printer front view
Identify the parts on the front of the printer.
2
Chapter 1 Printer overview
Figure 1-6 Printer front view
6
7
8
1
2
11
10
9
4
3
5
2
1
Number Description
1 Control panel (tilts up for easier viewing)
2 Document feeder
3 Scanner
4 Front door release button (access to the toner cartridge)
5 Power on/off button
6 Tray 3 (optional)
7 Tray 2
8 Tray 1/Front door (access to the toner cartridge)
9 Output bin extension
10 Output bin
11 Walk-up USB port (for printing and scanning without a computer)
Printer back view
Identify the parts on the back of the printer.
Printer back view
3
Figure 1-7 Printer rear view
9
7
6
1
2
3
5
4
8
Number Description
1 USB port (for job storage and private printing)
NOTE: This port should remain covered when not in use.
2 USB interface port
3 Ethernet port
4 Telephone "line out" port (for attaching an extension phone, answering machine, or other device)
NOTE: This port should remain covered when not in use.
5 Fax "line in" port (for attaching the fax phone line to the printer)
6 Power connection
7 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
8 Dust cover for Tray 2
NOTE: Dust cover flips up when legal-size or A4-size paper is loaded.
9 Rear door (provides access for clearing jams)
Control panel view
Identify the buttons and features on the touchscreen control panel.
The Home screen provides access to the printer features and indicates the current status of the printer.
4
Chapter 1 Printer overview
Return to the Home screen at any time by touching the Home button on the left side of the printer
control panel, or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer control panel features, go to www.hp.com/support/
ljmfp4101-4104plus.
NOTE: The features that appear on the Home screen can vary, depending on the printer
configuration.
Figure 1-8 Control panel view
6 7 8 9 10
1
2
4
3
5
Table 1-1 Control panel features
Number Item Description
1 Back button Returns to the previous screen.
2 Home screen dashboard display
icons
See the table that follows for a description of the icons.
Pull down this tab to open the Jobs menu.
3 Color touchscreen Provides access to menus, help animations, and printer information.
4 Help button Provides access to the control panel help system.
5 Home button Provides access to the Home screen.
6 Copy icon: Touch this icon to open the Copy menu.
7 Scan icon: Touch this icon to open the Scan menus:
● Scan to USB Drive
● Scan to Network Folder
● Scan to E-mail
● Scan to Computer
● Scan to SharePoint
8 Print icon: Touch this icon to open the Print menu.
Control panel view 5
Table 1-1 Control panel features (continued)
Number Item Description
9 Fax icon (fax models only): Touch this icon to open the Fax menu.
10 Apps icon: Touch this icon to open the Apps menu to print directly from
select Web applications.
NOTE: While the control panel does not have a standard Cancel button, during many printer
processes a Cancel button appears on the touchscreen. This permits users to cancel a process before
the printer completes it.
Home screen dashboard display icons
Table 1-2
Home screen icons
Icon Purpose
Sign-in icon.
Setup icon: Opens the Setup menu, where you
can change preferences and perform maintenance
functions.
Wireless icon (wireless models only): Opens the Wireless
Summary menu, where you can check wireless status
and change wireless settings. You can also print a
wireless test report, which helps diagnosing network
connection issues.
HP ePrint icon: Opens the Web Services Summary menu,
where you can check ePrint status details, change ePrint
settings, or print an Info page.
Wi-Fi Direct icon (wireless models only): Opens the Wi-Fi
Direct menu, where you can turn on Wi-Fi Direct, turn
off Wi-Fi Direct, and display the Wi-Fi Direct name and
password.
Cartridge icon: Opens the Cartridge Information screen,
where you can view the estimated level and pages
remaining for the toner cartridge.
Paper Setup icon: Opens the Paper Setup menu, where
you can configure the default Paper Size and Paper Type
for the paper trays.
Fax Status icon (fax models only): Displays status
information for the Auto Answer function, fax logs, and
the fax sound volume.
ECO icon: Allows you to configure some of the printer
environmental features.
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
6
Chapter 1 Printer overview
Table 1-3 How to use the touchscreen control panel
Action Description Example
Touch Touch an item on the screen to select that
item or open that menu. Also, when scrolling
through menus, briefly touch the screen to
stop the scrolling.
Touch the Setup icon to open the Setup
menu.
Swipe Touch the screen and then move your finger
horizontally to scroll the screen sideways.
Swipe the Home screen to access additional
menu options.
Scroll Touch the screen and then move your finger
vertically to scroll the screen up and down.
When scrolling through menus, briefly touch
the screen to stop the scrolling.
Scroll through the Setup menu.
Printer specifications
Determine the specifications for your printer model.
Technical specifications
Review the technical specifications for the printer.
Product numbers for each model
● 4101dwe - 2Z620E
● 4101fdne - 2Z618E
● 4101fdwe - 2Z619E
Printer specifications
7
● 4102dwe - 2Z622E
● 4102fdne - 2Z623E
● 4102fdwe - 2Z624E
Table 1-4 Paper handling specifications
Paper handling features 4101dwe
4102dwe
4101fdne
4102fdne
4101fdwe
4102fdwe
Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Optional 550-sheet
accessory tray
Optional Optional Optional
Automatic duplex printing
Table 1-5 Connectivity specifications
Connectivity features 4101dwe
4102dwe
4101fdne
4102fdne
4101fdwe
4102fdwe
10/100/1000 Ethernet LAN
connection with IPv4 and IPv6
Hi-Speed USB 2.0
Walk-up USB port
Print server for wireless
connectivity
Not available
Bluetooth Low Energy (BLE) Not available
Wi-Fi Direct for printing from
mobile devices
Not available
Table 1-6 Print specifications
Print features 4101dwe
4102dwe
4101fdne
4102fdne
4101fdwe
4102fdwe
Prints 40 pages per minute
(ppm) on A4 and 42 ppm on
letter-size paper
Job storage and private
printing
8 Chapter 1 Printer overview
Table 1-7 Copy and scan specifications
Copy and scan features 4101dwe
4102dwe
4101fdne
4102fdne
4101fdwe
4102fdwe
Copies and scans up to 32
pages per minute (ppm)
50-page document feeder
with dual-head scanning for
single-pass duplex copying
and scanning
Not available
50-page document feeder
with simplex copying and
scanning
Not available Not available
Scan to E-mail, Scan to USB,
and Scan to Network Folder
options
Table 1-8 Other specifications
Other features 4101dwe
4102dwe
4101fdne
4102fdne
4101fdwe
4102fdwe
Color touchscreen control
panel
512MB standard/maximum
memory
Fax features Not available
Supported operating systems
The following information applies to the printer-specific Windows and HP print drivers for macOS and to
the software installer.
Windows and macOS: Windows and Mac computers and Android and Apple mobile devices are
supported with this printer.
1. Go to support.hp.com.
2. Enter the printer name to get the printer drivers, create an HP account, register the printer, and
connect.
Linux: For information and print drivers for Linux, go to developers.hp.com/hp-linux-imaging-and-printing.
UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Citrix Ready Kit Certification - Up to Citrix Server 7.18: For more information, go to citrixready.citrix.com
Table 1-9
Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 10, 32-bit and 64-bit The HP PCL-6 printer-specific print driver is installed for this operating system as
part of the software installation.
Supported operating systems 9
Table 1-9 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Citrix Server 6.5 The HP PCL 6 printer-specific print driver is available for download from the printer
support website. Download the driver, and then use the Microsoft Add Printer tool to
install it.
Citrix XenApp & XenDesktop 7.6 The HP PCL 6 printer-specific print driver is available for download from the printer
support website. Download the driver, and then use the Microsoft Add Printer tool to
install it.
Novell iPrint server The HP PCL 6 printer-specific print driver is available for download from the printer
support website. Download the driver, and then use the Microsoft Add Printer tool to
install it.
macOS Mojave v10.14, macOS Catalina
v10.15, macOS Big Sur v11
To install the print driver, download the software from 123.hp.com. Follow the steps
provided to install the printer software and print driver.
NOTE:
For a current list of supported operating systems, go to www.hp.com/support/
ljmfp4101-4104plus for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP Smart UPD driver support for
this printer, go to support.hp.com.
Table 1-10
Minimum system requirements
Windows 10 macOS Mojave v10.14, macOS Catalina
v10.15, macOS Big Sur v11
Mobile devices, iOS, Android
● 32-bit or 64-bit
● 2 GB hard drive
● Internet connection
● USB port
● 2 GB hard drive
● Internet connection
Router connection not required
www.hp.com/go/mobileprinting
Mobile printing solutions
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported.
● Wi-Fi Direct on wireless models
● AirPrint
● Android Printing
● HP Smart app
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
10
Chapter 1 Printer overview
12
1
2
1
HEWLETT-PACKARD
2
3
2
3
1
Table 1-11 Dimensions for the printer
Measurement Printer fully closed Printer fully opened
1. Height 323 mm (12.7 in) 577 mm (22.7 in)
2. Depth 390 mm (15.3 in) 839 mm (33 in)
3. Width 420 mm (16.5 in) 453 mm (17.8 in)
Weight (with
cartridges)
12.9 kg (28.4 lb) 12.9 kg (28.4 lb)
3
2
1
3
2
1
3
3
Printer dimensions 11
Table 1-12 Dimensions for the optional 550-sheet tray
Measurement Tray fully closed Tray fully open
1. Height 131 mm (5.1 in) 131 mm (5.1 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
3
2
3
HEWLETT-PACKARD
2
3
2
1
3
2
1
HEWLETT-PACKARD
1
Table 1-13 Dimensions for the printer with the optional 550-sheet tray
Measurement Printer fully closed Printer fully opened
1. Height 452 mm (17.8 in) 706 mm (27.8 in)
2. Depth 390 mm (15.3 in) 839 mm (33 in)
3. Width 420 mm (16.5 in) 453 mm (17.8 in)
Weight (with cartridge) 16.6 kg (36.6 lb) 16.6 kg (36.6 lb)
Power consumption
Review the power consumption for each printer status or function.
12
Chapter 1 Printer overview
Table 1-14 Power consumption (average, in watts)
Printing Ready Sleep Auto-Off Enabled at
shipment
Off
510 W 7.5 W 0.9 W 0.9 W 0.06 W 0.06 W
Electrical specifications
Review the electrical specifications for the printer.
NOTE: Power requirements are based on the country/region where the printer is sold. The values in
the following table are subject to change.
CAUTION: Do not convert operating voltages. This can damage the printer and void the printer
warranty.
Table 1-15
Recommended voltage
Specification 110-volt models 220-volt models
Power requirements (Volts)
1
100 to 127 volts (± 10%)
50/60 Hz (± 3 Hz)
220 to 240 volts (± 10%)
50/60 Hz (± 3 Hz)
1
Power reported is highest value measured for all printer models using standard voltages.
Acoustic emissions
Review the acoustic emissions, including sound power level and sound pressure level.
Table 1-16
Sound power level
Acoustics: Sound power level (pages per minute (ppm)) Declared per ISO 9296
Printing (38 ppm)
L
wAD = 6.7 Bels(A)
Copying
L
wAD = 6.8 Bels(A)
Scanning
L
wAD = 6.3 Bels(A)
Ready Inaudible
Table 1-17 Sound pressure level
Acoustics: Sound pressure level (pages per minute (ppm)) Declared per ISO 9296
Printing (38 ppm)
L
pAm = 53 dB(A)
Copying
L
pAm = 54 dB(A)
Scanning
L
pAm = 48 dB(A)
Ready Inaudible
Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.
Electrical specifications
13
Table 1-18 Operating-environment specifications
Environment Recommended Storage
Temperature 15° to 27°C (59° to 80.6°F) 10° to 32.5°C (50° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For
additional instructions, go to HP support on the web.
Go to www.hp.com/support/ljmfp4101-4104plus for HP's all-inclusive help for the printer, which includes
the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
14
Chapter 1 Printer overview
Paper trays2
Discover how to load and use the paper trays, including how to load special items such as envelopes
and labels.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljmfp4101-4104plus.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Use caution when loading the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper trays or drawers when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Load paper to Tray 1 (multipurpose tray)
The following information describes how to load paper into Tray 1.
Load Paper Tray 1
Follow these steps to load paper in Tray 1.
This tray holds up to 100 sheets of 75 g/m
2
(20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Paper trays
15
1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.
2. Slide out the tray extension.
3. For long paper, flip out the tray extension to support the paper.
16
Chapter 2 Paper trays
4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct
size.
5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum
height indicators.
For information about how to orient the paper, see Tray 1 paper orientation on page 18.
Load Paper Tray 1
17
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they
lightly touch the paper stack but do not bend the paper.
7. At the computer, begin the printing process from the software application. Make sure that the
driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
Table 2-1
Tray 1 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
123
18 Chapter 2 Paper trays
Table 2-1 Tray 1 paper orientation (continued)
Paper type Output How to load paper
Letterhead or preprinted 2-sided printing Face-down
Bottom edge leading into the printer
1
2
3
Load paper to Tray 2
Review the following information about loading paper to Tray 2.
Load Paper Tray 2
This tray holds up to 250 sheets of 75 g/m
2
(20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types
of paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
2
1
Load paper to Tray 2
19
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the
guides to the size of the paper being used.
2
A4 / A5 B5
8.5
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size
of the paper being used.
NOTE: Tray 2 extends out of the back of the printer when legal-size or A4-size paper is loaded.
2
11
B5
A4
4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper
orientation on page 21.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full indicators, as shown in the enlargement in the
illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the
paper might jam.
20
Chapter 2 Paper trays
2
5. Slide the tray completely into the printer.
22
1
6. At the computer, begin the printing process from the software application. Make sure that the
driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
Table 2-2
Tray 2 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Top edge toward the front of the tray
2
2
123
1
Tray 2 paper orientation 21
Table 2-2 Tray 2 paper orientation (continued)
Paper type Output How to load paper
Letterhead or preprinted 2-sided printing Face-up
Top edge toward the back of the tray
2
2
123
1
Load paper to Tray 3 (optional accessory)
Review the following information about loading paper to Tray 3.
Load paper Tray 3
This tray holds up to 550 sheets of 75 g/m
2
(20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types
of paper only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
3
2
1
22
Chapter 2 Paper trays
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the
guides to the size of the paper being used.
3
A4 / A5 B5
8.5
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size
of the paper being used.
NOTE: Tray 3 extends out of the back of the printer when legal-size or A4-size paper is loaded.
3
11
B5
A4
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation
on page 24.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be
sure that the top of the stack is below the tray full indicator, as shown in the enlargement in the
illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the
paper might jam.
Load paper Tray 3
23
3
5. Slide the tray completely into the printer.
3
2
1
6. At the computer, begin the printing process from the software application. Make sure that the
driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 3 paper orientation
When using paper that requires a specific orientation, load it according to the information in the
following table.
24
Chapter 2 Paper trays
Table 2-3 Tray 3 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Top edge at the front of the tray
3
1
2
3
2
1
Letterhead or preprinted 2-sided printing Face-up
Top edge at the back of the tray
3
123
2
1
Load and print envelopes
Review the following information about loading and printing envelopes.
Introduction
The following information describes how to load and print envelopes.
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
Load and print envelopes
25
To print envelopes using the manual feed option, follow these steps to select the correct settings in the
print driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
To print envelopes, follow these steps.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Envelope orientation
When loading envelopes, load them according to the information in the following table.
Table 2-4
Envelope orientation
Tray How to load
Tray 1 Face-up
Short, postage-end leading into the printer
26 Chapter 2 Paper trays
Supplies, accessories, and parts3
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljmfp4101-4104plus.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1
Ordering options
Ordering option Ordering information
Order supplies and paper www.hp.com
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP website, which
provides options for purchasing Original HP supplies.
Supplies and accessories
Find information about the supplies and accessories that are available for your printer.
NOTE: Cartridges are for distribution and use with their designated product only; they will not work
with other printer models.
Supplies, accessories, and parts
27
Table 3-2 Supplies - For use with 4101 models only
Item Description Cartridge number Part number
HP 148A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
148A W1480A
HP 148X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
148X W1480X
Table 3-3 Supplies - For use with 4102 models only
Item Description Cartridge number Part number
HP 149A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
149A W1490A
HP 149X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
149X W1490X
Table 3-4 Accessories
Item Description Part number
HP LaserJet 550-sheet Paper Tray Optional (Tray 3) 550-sheet paper feeder D9P29A
Customer self-repair parts
Customer self-repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-
authorized service or support provider. When ordering, one of the following will be needed: part number,
serial number (found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by the customer unless the customer
is willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-
depot support is not provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request
for no additional charge during the printer warranty period.
Table 3-5
Customer self-repair parts
Item Description Self-replacement
options
Part number
Multipurpose tray roller Replacement tray roller Mandatory RL2-0656-000CN
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional
Tray 3)
Mandatory D9P29A
28 Chapter 3 Supplies, accessories, and parts
Table 3-5 Customer self-repair parts (continued)
Item Description Self-replacement
options
Part number
Tray 2 paper pickup roller assembly Replacement Tray 2 pickup rollers Mandatory RM2-5452-000CN
Tray 3 paper pickup roller assembly Replacement Tray 3 pickup rollers Mandatory RM2-5741-000CN
Tray 2 separation roller assembly Replacement Tray 2 separation
rollers
Mandatory RM2-5397-000CN
Tray 3 separation roller assembly Replacement Tray 3 separation
rollers
Mandatory RM2-5745-000CN
Dynamic security
Learn about dynamic-security-enabled printers.
Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a
non-HP chip or modified or non-HP circuitry* might not work. And, those that work today might not work
in the future.
As is standard in the printing business, HP has a process for authenticating cartridges. HP continues
to use security measures to protect the quality of our customer experience, maintain the integrity
of our printing systems, and protect our intellectual property. These measures include authentication
methods that change periodically and might prevent some third-party supplies from working now or in
the future. HP printers and original HP cartridges deliver the best quality, security and reliability. When
cartridges are cloned or counterfeited, the customer is exposed to quality and potential security risks,
compromising the printing experience.
*Non-HP Chips and modified or non-HP electronic circuitry are not produced or validated by HP. HP
cannot guarantee that these chips or circuitry will work in your printer now or in the future. If you are
using a non-original HP cartridge, please check with your supplier to ensure your cartridge has an
original HP security chip or unmodified HP electronic circuitry.
Configure the HP toner-cartridge-protection supply settings
A network administrator can configure the toner-cartridge-protection settings using the printer control
panel or the HP Embedded Web Server (EWS).
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer
and protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing
only genuine HP cartridges to be used with the printer. Using genuine HP cartridges ensures the
best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge,
the printer control panel displays a message that the cartridge is unauthorized and it provides
information explaining how to proceed.
Dynamic security
29
● Cartridge Protection: This feature permanently associates toner cartridges with a specific printer,
or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your
investment. When this feature is enabled, if someone attempts to transfer a protected cartridge
from the original printer into an unauthorized printer, that printer will not print with the protected
cartridge. The printer control panel displays a message that the cartridge is protected, and it
provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Both features are off by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This
allows only genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
a. Supply Settings
b. Cartridge Policy
3. Touch Authorized HP to enable the feature.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This
removes the restriction that only genuine HP cartridges can be used.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
a. Supply Settings
b. Cartridge Policy
3. Touch Off to disable the feature.
30
Chapter 3 Supplies, accessories, and parts
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine
HP cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select Authorized HP.
5. Click Apply to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the
restriction that only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select Off.
5. Click Apply to save the changes.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
31
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded
Web Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS
passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
a. Supply Settings
b. Cartridge Protection
3. Touch Protect Cartridges to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature.
This removes protection for any new cartridges installed in the printer.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
a. Supply Settings
b. Cartridge Protection
3. Touch Off to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the
cartridges that are associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
32
Chapter 3 Supplies, accessories, and parts
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Protection area, click the drop-down menu and select On.
5. Click Apply to save the changes.
CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner cartridges
installed in the printer are automatically and
permanently
protected. To avoid protecting a new
cartridge, disable the feature
before
installing the new cartridge.
Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes
protection for any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Protection area, click the drop-down menu and select Off.
5. Click Apply to save the changes.
Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
33
Toner cartridge information
Review details about ordering replacement toner cartridges.
The printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life
remaining can vary. Consider having a replacement cartridge available to install when print quality is no
longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock
the cartridge back and forth end to end. For graphical representation, see the cartridge replacement
instructions. Reinsert the toner cartridge into the printer, and then close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to
http://www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region
is correct.
Table 3-6
Supplies - For use with 4101 models only
Item Description Cartridge number Part number
HP 148A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
148A W1480A
HP 148X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
148X W1480X
Table 3-7 Supplies - For use with 4102 models only
Item Description Cartridge number Part number
HP 149A Black Original
LaserJet Toner Cartridge
Standard-capacity
replacement black toner
cartridge
149A W1490A
HP 149X High Yield Black
Original LaserJet Toner
Cartridge
High-capacity replacement
black toner cartridge
149X W1490X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page
yield. For more information, go to www.hp.com/go/toneryield.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few
minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an
extended period of time.
The following illustration shows the toner cartridge components.
34
Chapter 3 Supplies, accessories, and parts
Figure 3-1 Toner cartridge components
2
1
Number Description
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water.
Hot water sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box or at
www.hp.com/hprecycle.
Remove and replace the cartridge
Follow these steps to replace the toner cartridge.
1. Press the front door release button.
2
1
Remove and replace the cartridge
35
2. Open the front door.
3. Remove the used toner cartridge from the printer.
4. Remove the new toner cartridge package from the box, and then pull the release tab on the
packaging.
36
Chapter 3 Supplies, accessories, and parts
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the
shell for recycling.
6. Hold both ends of the toner cartridge and rock it end to end to distribute the toner evenly inside the
cartridge.
7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is
firmly seated.
Remove and replace the cartridge
37
8. Close the front door.
38 Chapter 3 Supplies, accessories, and parts
Print4
Print using the software, or print from a mobile device or USB flash drive.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljmfp4101-4104plus.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences
button to open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
● For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to configure the available options. For example, set the paper
orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality
settings on the Paper/Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this
screen.
Print
39
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that
the duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the first side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. From the software program, select the Print option.
40
Chapter 4 Print
2. Select the printer from the list of printers, and then click the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the
Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button
to open the print driver.
NOTE:
● The name of the button varies for different software programs.
● For the HP PCL-6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljmfp4101-4104plus.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
Select the paper type (Windows)
41
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple
pages per sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the
paper. Use a paper size and type supported by the duplexer.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
If your printer does not have an automatic duplexer installed, or you are using a paper size or type not
supported by the duplexer, you can print on both sides of the paper using a manual process. You will
need to reload the pages for the second side.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
42
Chapter 4 Print
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs.
4. Click the Manual Duplex check box, and select a binding option.
5. Go to the printer, and remove any blank paper that is in Tray 1.
6. Click the Print button.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the
input tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print
multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a
very large document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on
each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are
using for your print job. For example, if your default paper type is Letter, but you are using a different
paper type for a print job, select that specific paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality
menu.
NOTE: The name of the item varies for different software programs.
Print multiple pages per sheet (macOS)
43
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all
printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljmfp4101-4104plus.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to fit a specific paper size
● Print the first or last pages of the document on different paper
● Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on
the USB flash drive. These jobs can be printed at a later time or printed privately.
Before beginning
Review the requirements for using the job storage feature.
The job storage feature has the following requirements:
● A dedicated USB 2.0 storage device that is at least 16 GB in size must be installed in the rear host
USB. This USB storage device holds the job storage jobs sent to the printer. Removing this USB
storage device from the printer disables the job storage feature.
● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
44
Chapter 4 Print
Set up job storage
Set up job storage in the print driver, insert the storage media (USB flash drive) in the printer, and verify
the feature is ready to use.
Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click
Software and Drivers, and then follow the onscreen instructions to download the latest HP software.
When the print driver is installed, the Job Storage option is set to Automatic by default. The option is
located as follows:
● Windows: Devices and Printers > Printer Properties > Device Settings
● macOS: Printers & Scanners > Options & Supplies
To complete Job Storage setup:
1. Locate the rear USB port.
NOTE: On some models, the rear USB port is covered. Remove the rear USB port cover before
proceeding.
2. Insert the USB flash drive into the rear USB port.
Figure 4-1 Insert USB flash drive
A message displays on the control panel warning that the USB drive will be formatted. Select OK to
complete the procedure.
3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use.
From a software program, select the Print option, select your printer from the list of printers, and do
the following:
● Windows: Select Properties or Preferences. Click the Job Storage tab.
If the Job Storage tab is not showing, activate it as follows:
From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-
click on the printer name and click Printer Properties. Click the Device Settings tab, click on Job
Storage, and then select Automatic. Click Apply and OK.
● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then
click the Job Storage menu.
Set up job storage
45
If the Job Storage menu is not showing, close the Print window and then reopen it to activate
the menu.
Disable or enable the job storage feature
Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer.
Enable the feature to make it available again.
1. Open the Printer Properties:
● Windows: From the Start menu, open Settings, click Devices, and then click Devices and
Printers. Right-click on the printer and click Printer properties.
● macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners.
Select the printer and click Options & Supplies.
2. Disable the Job Storage option as follows:
● Windows: Click the Device settings tab, click on Job Storage, and then select Disable.
● macOS: On the Options tab, clear the Job Storage check box.
To enable the feature, set the Job Storage option back to Automatic (Windows), or select the Job
Storage check box (macOS).
Create a stored job (Windows)
Store jobs on the USB flash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for different software programs.
For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Job Storage tab.
NOTE: If the Job Storage tab is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until you request it at the printer control panel. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, you must provide the required PIN at the control
panel. If you encrypt the job, you must provide the required password at the control panel. The
print job is deleted from memory after it prints.
46
Chapter 4 Print
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the
printer memory so you can print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this
job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a
personal identification number (PIN) to the job, the person who prints the job must provide the
required PIN at the control panel. If you encrypt the job, the person who prints the job must
provide the required password at the control panel. The job is deleted manually or by the job
retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the
Print button to print the job.
Create a stored job (macOS)
Store jobs on the USB flash drive for private or delayed printing.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job
storage feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy
prints immediately. Printing of the subsequent copies must be initiated from the device's front
control panel. For example, if 10 copies are sent, one copy prints immediately, and the other
nine copies will print when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If
the job has a personal identification number (PIN), provide the required PIN at the control panel.
The print job is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in
the printer memory to print it again later. The job is deleted manually or by the job retention
schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the
job has a personal identification number (PIN), the person who prints the job must provide the
required PIN at the control panel. The job is deleted manually or by the job retention schedule.
Create a stored job (macOS)
47
5. To use a custom user name or job name, click the Custom button, and then enter the user name or
the job name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use
the options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect
the job with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to
print this job, the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Print a job that is stored on a USB flash drive.
1. From the Home screen on the printer control panel, touch the Print icon, and then touch Job
Storage.
2. Scroll to and touch the name of the folder where the job is stored.
3. Scroll to and touch the name of the job that you want to print.
NOTE: If the job is private or encrypted, enter the PIN or password, and then touch Done.
4. To adjust the number of copies, touch the box to the left of the Print button and then enter the
number of copies using the touch keypad. Touch Done to close the keypad.
5. Touch Print to print the job.
Delete a stored job
When a new job is stored on a USB flash drive, any previous jobs with the same user and job name are
overwritten. If the memory on the USB flash drive is full, the following message displays on the printer
control panel: The USB flash storage device is out of memory. Delete unused jobs, and then try again.
Existing stored jobs must be deleted before additional print jobs can be stored.
Delete a job that is stored on the printer
Delete a job that is stored on a USB flash drive.
1. From the Home screen on the printer control panel, touch the Print icon, and then touch Job
Storage.
2. Scroll to and touch the name of the folder where the job is stored.
3. Scroll to and touch the name of the job that you want to delete.
NOTE: If the job is private or encrypted, enter the PIN or password, and then touch Done.
4. Touch the Trash icon , and then touch Delete to delete the job.
48
Chapter 4 Print
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client
name from which the job originated that may be used for job accounting purposes, as determined by the
Administrator of the printing device. This same information may also be stored with the job on the mass
storage device (e.g., disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or
other mobile device.
Introduction
Review the following information about mobile printing.
To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
Wi-Fi Direct printing (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network
or the Internet.
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
Use Wi-Fi Direct to print wirelessly from the following devices:
● Android mobile devices compatible with the Android embedded print solution
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app
● Android mobile devices using the HP Smart app or the Android embedded print solution
● PC and Mac devices using the HP ePrint Software
● HP Roam
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct can be enabled or disabled from the printer control panel.
To turn on Wi-Fi Direct
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
Follow these steps to turn on Wi-Fi Direct from the printer control panel.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Wi-Fi Direct icon .
2. Touch the Settings icon .
3. If Wi-Fi Direct is set to Off, touch the switch to turn it on.
Information sent to printer for Job Accounting purposes
49
NOTE: In environments where more than one model of the same printer is installed, it might be helpful
to provide each printer a unique Wi-Fi Direct name for easier printer identification when using Wi-Fi
Direct printing.
To view the Wi-Fi Direct Name on the printer control panel, go to the Home screen, swipe the
Dashboard tab downward, and then touch the Wi-Fi Direct icon .
Change the printer Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
Use the following procedure to change the Wi-Fi Direct name.
1. On the EWS Home page, click the Network tab.
2. In the left navigation pane, click Wi-Fi Direct.
3. Under the Status field, click Edit Settings.
4. In the Wi-Fi Direct Name field, enter the new name, and then click Apply.
HP ePrint via Email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address
from any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with
HP Connected.
Follow these steps to enable HP Web Services and register with HP Connected:
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the HP ePrint icon .
50
Chapter 4 Print
2. On the HP ePrint screen, touch Setup in the lower right corner.
3. On the Setup Web Services screen, read the terms of use agreement, and then touch Yes to accept
the terms and enable HP Web Services.
The printer enables Web Services and then prints an information page. The information page
contains the printer code that is necessary to register the printer on the HP web site.
4. Go to www.hpsmart.com to create an HP ePrint account and complete the setup process.
AirPrint
With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without
having a print driver installed.
AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For
more information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3
and earlier do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print
to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading
software is not necessary.
For more information on how to use Android embedded printing and which Android devices are
supported, go to www.hp.com/go/LaserJetMobilePrinting.
Print from a USB flash drive
Learn how to print directly from a USB flash drive.
AirPrint
51
Introduction
This printer features walk-up USB printing, for quickly printing files without sending them from a
computer. The printer accepts standard USB flash drives in the USB port that is located below the
control panel. It supports the following types of files:
● .pdf
● .jpg
● .prn and .PRN
● .pcl and .PCL
● .ps and .PS
● .doc and .docx
● .ppt and .pptx
Print USB documents
Print documents from a USB flash drive.
1. Insert the USB flash drive into the USB port on the front of the printer.
A Reading... message displays on the printer control panel.
2. On the Memory Device Options screen, touch Print Documents.
3. Scroll to and touch the name of the file that you want to print. If the file is stored in a folder, touch
the name of the folder, and then scroll to and touch the name of the file.
4. When the Print from USB menu displays, touch any of the following menu items to change the
settings for the print job:
a. 2-Sided
b. Tray Selection
c. Copies
NOTE: For additional options, touch the Settings icon .
5. Touch Print to print the job.
6. Retrieve the printed job from the output bin, and then remove the USB flash drive from the USB
port.
52
Chapter 4 Print
Copy5
Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks
on the web.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljmfp4101-4104plus.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Make a copy
Copy a document or picture from the scanner glass or automatic document feeder.
View a video of how to make a copy using the touchscreen with a white background
1. Load the original print-side down on the scanner glass or print-side up in the automatic document
feeder.
2. From the Home screen on the printer control panel, touch the Copy icon .
3. Touch the Document icon.
4. On the Document Copy menu, select the settings for your copy job.
NOTE: For additional copy options, touch the Settings icon .
5. To adjust the number of copies, touch the box to the left of the Copy button and then enter the
number of copies using the touch keypad. Touch the keypad icon to close the keypad.
6. Touch Copy to begin copying.
Copy on both sides (duplex)
The printer allows you to copy a two-sided document. You can select an automatic or manual method,
depending on if you copy from a document feeder or from the scanner glass.
Copy
53
Copy on both sides automatically
Use the automatic document feeder to copy a two-sided document without manual intervention.
1. Load the original documents into the document feeder with the first page facing up, and with the
top of the page leading.
2. Adjust the paper guides to fit the size of the document.
3. From the Home screen on the printer control panel, touch the Copy icon .
4. Touch the Document icon.
5. Touch 2-Sided, and then touch the option you want to use for your copy job.
If you have two-sided originals, you can choose 2-1 sided to create single-sided copies, or 2-2 sided
to create two-sided copies. If you have single-sided originals, you can choose 1-1 sided to create
single-sided copies, or 1-2 sided to make two-sided copies.
6. Touch the Copy button to start copying.
Copy on both sides manually
Use the scanner to copy a two-sided document using a manual process. The printer prompts when to
place and copy each page.
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the
upper-left corner of the glass, and then close the scanner lid.
2. From the Home screen on the printer control panel, touch the Copy icon .
3. Touch the Document icon.
4. Touch 2-Sided, and then touch the option you want to use for your copy job.
You can choose 1-1 sided to make a single-sided copy from a single-sided original, or 1-2 sided to
make single-sided copies from a two-sided original.
5. Touch the Copy button to start copying.
6. The printer prompts you to load the next original document. Place the next page on the glass, or
turn the two-sided document over to copy the second side.
7. Touch the OK button.
8. Repeat this process until you have scanned the last page. Touch the keypad icon to finish
printing the copies.
Copy an identification card
Use this feature to copy both sides of an identification card, or other small-sized documents, onto the
same side of one sheet of paper. The printer prompts you to copy the first side, and then turn the card
over to copy the other side.
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Chapter 5 Copy
1. Place the ID card onto the scanner glass, near the icon at the back left corner, and slightly away
from the edges of the scanner glass.
2. Close the scanner lid.
3. From the Home screen on the printer control panel, touch the Copy icon .
4. Touch the ID Card icon.
5. Select the copy orientation and tray settings, and then touch Copy.
6. Follow the prompts on the control panel screen to copy the first side of the ID card and then turn
the card over to copy the other side.
Additional copy tasks
Locate information on the Web for performing common copy tasks.
Go to www.hp.com/support/ljmfp4101-4104plus.
Instructions are available for copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan a document into a booklet format
Additional copy tasks
55
Scan6
Scan using the software, or scan directly to email, a USB flash drive, a network folder or another
destination.
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljmfp4101-4104plus.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Scan by using HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the
scanned image as a file or send it to another software application.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the
folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan a Document or Photo.
3. Adjust the settings if necessary.
4. Click Scan.
Scan by using HP Easy Scan Software (macOS)
Use the HP Easy Scan software to initiate scanning from software on your computer.
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Chapter 6 Scan
1. Load the document in the document feeder or on the scanner glass according to the indicators on
the printer.
2. From the computer, open HP Easy Scan, which is located in the Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a file.
Set up Scan to Email
The Scan to Email feature allows you to scan a document and send it directly to one or more email
addresses. The printer must be connected to a network, and the Scan to Email feature must be set up by
a network administrator before it can be used.
Introduction
There are two methods for configuring Scan to Email, the Scan to Email Setup Wizard (Windows), which
is installed in the HP program group for the printer as part of the full software installation, and the Scan
to Email Setup through the HP Embedded Web Server (EWS).
Before you begin
To set up the Scan to Email feature, the network administrator needs access to the printer and to SMTP
information, including the server, port, and other authentication requirements. The printer must have an
active network connection to the same network as the computer that will run the setup process.
Administrators need the following information before beginning the configuration process.
● Administrative access to the printer
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication
information, contact the email/Internet service provider or system administrator for the
information. SMTP server names and port names are typically easy to find by doing an Internet
search. For example, use terms like "gmail smtp server name" or "yahoo smtp server name" to
search.
● SMTP port number
● SMTP server authentication requirements for outgoing email messages, including the user name
and password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending
limits for your email account. Some providers may temporarily lock your account if you exceed
your sending limit.
Method one: Use the Scan to Email Wizard (Windows)
Use the Scan to Email Wizard, available from the HP Printer Assistant application (Windows), to set up
the Scan to Email feature.
Some operating systems do not support the Scan to Email Wizard.
Set up Scan to Email
57
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the
folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan to E-mail Wizard.
NOTE: If the Scan to E-mail Wizard option is not available, use Method two: Set up the Scan to
Email feature via the HP Embedded Web Server on page 59.
3. In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens.
4. On the 1. Start page, enter the sender’s email address in the Email Address field.
5. In the Display Name field, enter the sender’s name. This is the name that will display on the printer
control panel.
6. To require a PIN to be entered on the printer control panel before the printer can send an email,
enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN
field, and then click Next.
HP recommends creating a PIN to secure the email profile. When a PIN is created, it must be
entered on the printer control panel each time the profile is used to send a scan to email.
7. On the 2. Authenticate page, enter the SMTP Server name and SMTP Port number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port
number, and SSL settings from the service provider’s website or other sources. Typically, for Gmail,
the SMTP address is smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to confirm these server settings are current and valid at the time of
configuration.
8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/
TLS) check box.
9. Select the Maximum Size of Email from the drop-down menu.
HP recommends using the default file size of Automatic for the maximum size.
10. If the SMTP server requires authentication to send an email, select the Email Log-in Authentication
check box, enter the User ID and Password, and then click Next.
11. On the 3. Configure page, to automatically copy the sender on email messages sent from the
profile, select Include sender in all email messages sent out successfully from the printer, and then
click Next.
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Chapter 6 Scan
12. On the 4. Finish page, review the information and verify all the settings are correct. If there is an
error, click the Back button to correct the error. If the settings are correct, click the Save and Test
button to test the configuration.
13. When the Congratulations message displays, click Finish to complete the configuration.
14. The Outgoing Email Profiles dialog now shows the newly added sender email profile. Click Close to
exit the wizard.
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
Use the HP Embedded Web Server (EWS) to set up the Scan to Email feature. This method is available for
all supported operating systems.
Step one: Access the HP Embedded Web Server (EWS)
Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Configure the Scan to Email feature
Use the Embedded Web Server (EWS) to set up the Scan to Email feature. Define the email settings and
the default scan and file options, and add contacts to the Address Book.
1. On the Home tab in the EWS, click Scan to Email.
2. On the Outgoing Email Settings page that appears, do the following:
● If your organization uses one email server for all its emails: Set up your email addresses and
the SMTP server information. Click Apply.
● If your organization uses multiple email servers for its emails: Set up the email addresses,
names, and security PINs for each email profile. Click Apply.
After completing the email settings, the EWS displays the Scan tab.
3. On the Scan tab, click Scan to Email, and then click Default Settings. Select your default scan and
file settings, and then click Apply.
4. Set up your contact list or lists. On the Scan tab, click Address Book.
● A local address book can be set up on the device. Click Contacts to configure a local address
book.
● A Network Directory Server (LDAP) can be set up to search for users within a company. Click
Address Book Settings to configure LDAP.
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
59
5. After setting up your contacts, click Apply.
Set up Scan to Network Folder
The Scan to Folder feature allows you to scan a document directly to network folder. The printer must
be connected to a network, and the Scan to Folder feature must be set up by a network administrator
before it can be used.
Introduction
There are two methods for configuring Scan to network folder, the Scan to Network Folder Wizard
(Windows), which is installed in the HP program group for the printer as part of the full software
installation, and the Network Folder Setup through the HP Embedded Web Server (EWS).
Before you begin
To set up the Scan to Folder feature, the network administrator needs access to the printer and
information about the network path and destination folder. The printer must have an active network
connection to the same network as the computer that will run the setup process.
Administrators need the following information before beginning the configuration process.
● Administrative access to the printer
● The network path of the destination folder (e.g., \\servername.us.companyname.net\scans)
NOTE: The network folder must be set up as a shared folder for the Scan to Network Folder
feature to work.
Method one: Use the Scan to Network Folder Wizard (Windows)
Use the Scan to Network Folder Wizard, available from the HP Printer Assistant application (Windows), to
set up the Scan to Network Folder feature.
Some operating systems do not support the Scan to Network Folder Wizard.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the
folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan to Network Folder Wizard.
NOTE: If the Scan to Network Folder Wizard option is not available, use Method two: Set up the
Scan to Network Folder feature via the HP Embedded Web Server on page 62.
3. In the Network Folder Profiles dialog, click the New button. The Scan to Network Folder Setup dialog
opens.
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Chapter 6 Scan
4. On the 1. Start page, enter the folder name in the Display Name field. This is the name that will
display on the printer control panel.
5. Complete the Destination Folder field in one of the following ways:
a. Enter the file path manually.
b. Click the Browse button and navigate to the folder location.
c. Complete the following task to create a shared folder:
i. Click Share Path.
ii. In the Manage Network Shares dialog, click New.
iii. In the Share Name field, enter the name to display for the shared folder.
iv. To complete the Folder Path field, click the Browse button, and then select one of the
following options. Click OK when done.
● Navigate to an existing folder on the computer.
● Click Make New Folder to create a new folder.
v. If the shared path needs a description, enter a description in the Description field.
vi. In the Share Type field, select one of the following options, and then click Apply.
● Public
● Private
NOTE: For security considerations, HP recommends selecting Private as the share
type.
vii. When a The share was successfully created message displays, click OK.
viii. Select the check box for the destination folder, and then click OK.
6. To create a shortcut to the network folder on the computer desktop, select the Create a Desktop
shortcut to the network folder check box.
7. To require a PIN to be entered on the printer control panel before the printer can send a scanned
document to a network folder, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN
in the Confirm Security PIN field. Click Next.
HP recommends creating a PIN to secure the destination folder. When a PIN is created, it must be
entered on the printer control panel each time a scan is sent to the network folder.
8. On the 2. Authenticate page, enter the Windows User Name and Windows Password used to log in
to the computer, and then click Next.
9. On the 3. Configure page, select the default scan settings by completing the following task, and
then click Next.
a. From the Document Type drop-down, select the default file format for scanned files.
b. From the Color Preference drop-down, select Black & White or Color.
c. From the Paper Size drop-down, select the default paper size for scanned files.
Method one: Use the Scan to Network Folder Wizard (Windows)
61
d. From the Quality Settings drop-down, select the default resolution for scanned files.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail.
Lower resolution images have fewer dots per inch and show less detail, but the file size is
smaller.
e. In the Filename Prefix field, enter a file name prefix (e.g., MyScan).
10. On the 4. Finish page, review the information and verify all the settings are correct. If there is an
error, click the Back button to correct the error. If the settings are correct, click the Save and Test
button to test the configuration.
11. When the Congratulations message displays, click Finish to complete the configuration.
12. The Network Folder Profiles dialog now shows the newly added sender email profile. Click Close to
exit the wizard.
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web
Server
Use the HP Embedded Web Server (EWS) to set up the Scan to Network Folder feature. This method is
available for all supported operating systems.
Step one: Access the HP Embedded Web Server (EWS)
Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Configure the Scan to Network Folder feature
Use the Embedded Web Server (EWS) interface to set up the Scan to Folder feature.
1. On the Settings tab in the EWS, click Control Panel Customization, and then click Quick Sets.
2. Click (Add), for Type select Scan to Network Folder, and follow the onscreen instructions for
adding a Quick Set profile for a network folder. When finished, click Next.
3. In this page, follow the onscreen instructions for setting up the network folder, authentication
requirements, and scan and file configurations. When finished, click Apply.
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Chapter 6 Scan
4. In the settings page, follow the onscreen instructions for configuring scan settings, such as paper
size and scan resolution. When finished, click Save.
NOTE: You can change the default scan and file settings for future Scan to Network Folder Quick
Sets. In the EWS, click the Scan tab, click Scan to Network Folder, and then click Default Settings.
Set up Scan to SharePoint
Learn how to set up the Scan to SharePoint feature in the Embedded Web Server (EWS) so you can scan
and save files to a SharePoint site from the printer.
NOTE: Scan to SharePoint is not supported with SharePoint 365.
Step one: Access the HP Embedded Web Server (EWS)
Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Set up Scan to SharePoint
Use the Embedded Web Server (EWS) interface to set up the Scan to SharePoint feature.
1. On the Settings tab, click Control Panel Customization, and then click Quick Sets.
2. Click (Add), for Type select Scan to SharePoint, and follow the onscreen instructions for adding a
Quick Set profile for the SharePoint destination. When finished, click Next.
3. In this page, follow the onscreen instructions for setting up the SharePoint destination,
authentication requirements, and scan and file configurations. When finished, click Apply.
NOTE: You can change the default scan and file settings for future Scan to SharePoint Quick Sets.
In the EWS, click the Scan tab, click Scan to SharePoint, and then click Default Settings.
Set up Scan to Computer (Windows)
Follow the procedure if this feature has been disabled, and you want to enable it.
Set up Scan to SharePoint
63
This feature is available for Windows only.
IMPORTANT: For security purposes, scanning remotely is disabled by default. To enable this feature,
in the Embedded Web Server, open the Settings tab, click Security, click Administrator Settings, select
the Enable checkbox beside Scan from a Computer or Mobile Device, and then click Apply.
When this feature is enabled, anyone with access to the printer can scan whatever is on the scanner
glass.
Enable scanning to a computer (Windows)
Use the HP Printer Assistant application to enable Scan to Computer if it has been disabled.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the
folder for the printer, and then select the printer name.
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
Scan to a USB flash drive
Use the printer control panel to scan a file directly to a USB flash drive.
1. Place the document on the scanner glass or into the document feeder according to the indicators
on the printer.
2. Insert the USB flash drive into the USB port on the front of the printer.
A Reading... message displays on the printer control panel.
3. On the Memory Device Options screen, touch Scan To.
4. Select a file type from the Save As list.
5. Touch <Filename> and then use the keypad to assign a name to the scanned file. Touch Save .
6. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option
varies depending on the printer model).
● For additional scan options, touch the Settings icon .
7. Touch Save .
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Chapter 6 Scan
Scan to email
Use the printer control panel to scan a file directly to an email address or contact list. The scanned file is
sent to the address as an email message attachment.
In order to use this feature, the printer must be connected to a network and the Scan to Email feature
must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web
Server.
1. Load the document on the scanner glass or into the document feeder according to the indicators
on the printer.
2. From the Home screen on the printer control panel, touch the Scan icon, and then touch E-mail.
3. If prompted, enter your login information in the Sign In screen.
This will set the From (or sender) address to the email address associated with your login.
4. Enter the email recipient or recipients:
● Touch Enter email address to enter an email address using the keypad. Touch Done.
● Touch the Address Book icon to select an individual or group contact in an address book.
a. Select the Address Book you want to use from the list, and enter the password if required.
b. Select the individual or group contacts you want to send to.
c. Touch Continue.
5. Touch Subject to add a subject line.
6. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option
varies depending on the printer model).
● For additional scan options, touch the Settings icon .
7. Touch Send or Start Scan .
Scan to a network folder
Use the printer control panel to scan a document and save it to a folder on the network.
In order to use this feature, the printer must be connected to a network and the Scan to Network
Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the
HP Embedded Web Server.
1. Load the document on the scanner glass or into the document feeder according to the indicators
on the printer.
2. From the Home screen on the printer control panel, touch the Scan icon, and then touch the
Network Folder icon.
3. In the list of network folders, select the folder to which you want to save the document.
4. If prompted, enter the PIN.
Scan to email
65
5. Select a file type from the Save As list.
6. Touch <Filename> and use the keypad to assign a name to the scanned file. Touch Done.
7. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option
varies depending on the printer model).
● For additional scan options, touch the Settings icon .
8. Touch Send or Start Scan .
Scan to SharePoint
Use the printer control panel to scan a document directly to a SharePoint site.
NOTE: Scan to SharePoint is not supported with SharePoint 365.
1. Load the document on the scanner glass or into the document feeder according to the indicators
on the printer.
2. Touch the Scan icon, the SharePoint icon, and then select the SharePoint folder.
3. If prompted, enter the PIN.
4. Select a file type from the Save As list.
5. Touch <Filename> and use the keypad to assign a name to the scanned file. Touch Done.
6. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option
varies depending on the printer model).
● For additional scan options, touch the Settings icon .
7. Touch Send or Start Scan .
Scan to a computer (Windows)
Use this feature to scan directly to a computer from the printer control panel.
This feature is available for Windows only.
Before scanning to a computer, make sure you have already installed the HP recommended printer
software. The printer and computer must be connected and turned on. The printer software must be
running before you scan.
1. Load the document on the scanner glass or into the document feeder according to the indicators
on the printer.
2. From the Home screen on the control panel, touch the Scan icon.
3. Swipe right and then touch the Computer icon.
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Chapter 6 Scan
4. Select the computer you want to scan to.
5. Verify the Scan Shortcut is the option you want to use, or touch Scan Shortcut to select a different
scan option.
6. If you are using the automatic document feeder (ADF) and your original is single-sided, touch the
left side of the Original 2-sided slider to move it to the off position.
7. To select any additional scan options, touch the Settings icon .
8. Touch Send or Start Scan .
Additional scan tasks
Locate information on the Web for performing common scan tasks.
Go to www.hp.com/support/ljmfp4101-4104plus.
Instructions are available for scan tasks, such as the following:
● How to scan a general photo or document
● How to scan as editable text (OCR)
● How to scan multiple pages into a single file
Additional scan tasks
67
Fax7
Configure the fax features, and send and receive faxes using the printer.
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljmfp4101-4104plus.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Connect and configure the printer for fax
Before using the printer to fax, connect the printer to a telephone line and configure the fax settings.
Connect the printer to a telephone line
This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone
line.
■
Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the
printer.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with
the printer.
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Chapter 7 Fax
Configure the printer for fax
Use this information to configure the fax settings after the printer is connected to a phone line.
To begin, use one of the following methods:
● Configure the fax time, date and header using the HP Fax Setup Wizard on page 69 (recommended
method)
● Configure the time, date, and header using the printer control panel on page 69
● Configure the time, date, and header using the HP Embedded Web Server and Printer Home Page
(EWS) on page 70 (if the software is installed)
NOTE: In the United States and many other countries/regions, setting the time, date, and other fax
header information is a legal requirement.
Configure the fax time, date and header using the HP Fax Setup Wizard
Configure the fax settings using the HP Fax Setup Wizard in Windows.
Access the Fax Setup Wizard after
initial
setup and software installation by following these steps.
NOTE: Some operating systems do not support the Fax Setup Wizard.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select
the printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the
folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard.
3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings.
Configure the time, date, and header using the printer control panel
Change the fax settings using the printer control panel (after first-time setup using the Fax Setup
Wizard).
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Touch Preferences, and then touch Date and Time.
3. Touch Set the Date, swipe each column to set the month, day, and year, and then touch Done.
4. Touch Set the Time, swipe each column to set the hour, minute, and AM/PM setting, and then touch
Done.
5. Touch the Back button to return to the Setup menu, and then scroll to and touch Fax Setup.
Configure the printer for fax
69
6. Touch Preferences, and then scroll to and touch Fax Header.
7. Enter your personal or company name using the touch keypad, and then touch Done.
NOTE: The maximum number of characters for the fax header is 25.
8. Enter your fax number using the touch keypad, and then touch Done.
NOTE: The maximum number of characters for the fax number is 20.
Configure the time, date, and header using the HP Embedded Web Server and Printer Home
Page (EWS)
Configure the fax settings using the HP Embedded Web Server (EWS).
1. Access the EWS using one of the following methods:
Access the EWS from the software:
a. From the Start menu, select HP, and then select the printer name to open the HP Printer
Assistant.
b. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS). The EWS
opens.
Access the EWS from a web browser:
a. Locate the printer's IP address: From the Home screen on the printer control panel, touch the
Wireless icon or the Ethernet icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Fax tab.
3. Follow the on-screen instructions to configure the fax settings.
Configure for stand-alone fax
Configure the printer to use as a stand-alone fax machine without connecting it to a computer or a
network.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon, and then touch Setup Wizard.
3. Follow the on-screen instructions to configure the fax settings.
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Chapter 7 Fax
Configure for an answering machine
Follow these steps to set up the printer on a shared voice/fax line with an answering machine.
1. Disconnect any devices that are connected to the telephone jack.
2. Remove the plug from the telephone line out port on the rear of the printer.
3. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with
the printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the
printer.
4. Connect the answering machine telephone cable to the telephone line out port on the rear of the
printer.
NOTE: If you do not connect the answering machine directly to the printer, the answering machine
might record fax tones from a sending fax machine and the printer might not receive faxes.
NOTE: If the answering machine does not have a built-in telephone, connect a telephone to the
OUT port on the answering machine for convenience.
5. Configure the Rings to Answer setting on the printer:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
Configure for an answering machine
71
b. Scroll to and touch Fax Setup, and then touch Preferences.
c. Scroll to and touch Rings to Answer, select the number of rings, and then touch Done to return
to the Preferences menu.
6. Configure the printer to answer fax calls automatically:
■
From the Preferences menu, touch Auto Answer to turn on the setting.
Install the HP Fax software in Windows (optional)
With the HP Fax software, you can fax electronic documents from a computer using the printer.
To use the HP Fax software, the following conditions are required:
● The printer is connected directly to the computer or to a network to which the computer is
connected
● The printer software is installed on the computer
● The computer operating system is supported by the printer
NOTE: The HP Fax software that came with the printer is the only computer fax program that can be
used with the printer. The printer is not compatible with fax software produced by other manufacturers.
Download from the Web: Go to www.hp.com/support, click Software and Drivers, and then follow the
onscreen instructions to download the latest HP software.
When prompted by the software installer, make sure you select HP Fax Software as one of the software
components to install.
Send a fax
Send a fax from the printer or a third-party software program. Learn how to use speed dials and
group-dial entries.
Send a fax by dialing manually from the printer control panel
Send a fax manually using the printer control panel.
1. Load the document:
● If you are loading an original on the scanner glass, place it face-down on the left rear corner of
the glass.
● If you are loading multiple pages in the document feeder, load the pages face-up and adjust the
paper guides so they are snug against the paper.
NOTE: If documents are in the document feeder and on the scanner glass at the same time, the
printer processes the document in the document feeder and not the one on the scanner glass.
2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
3. Touch Send Now.
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Chapter 7 Fax
4. Enter the fax number using the touch keypad.
NOTE: To use access codes, credit cards, or calling cards, you must dial the fax number manually
to allow for pauses and dialing codes. To send a fax to an international destination, dial manually to
allow for pauses and international dialing codes. You cannot use speed dials with access codes,
credit cards, calling cards, or to dial international destinations.
5. Touch Send to send the fax.
NOTE: If you are faxing from the scanner glass and your document includes multiple pages, follow
the control panel prompts to confirm and load additional pages.
Fax from the flatbed scanner
Fax a document using the scanner glass.
1. Place the document face-down on the scanner glass.
2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
3. Touch Send Now.
4. Enter the fax number using the touch keypad, and then touch Send.
Fax from the document feeder
Fax a document using the document feeder.
1. Insert the originals into the document feeder face-up.
CAUTION: To prevent damage to the printer, do not use an original that contains correction tape,
correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile
originals into the document feeder.
Fax from the flatbed scanner
73
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2. Adjust the paper guides until they are snug against the paper.
123
3. From the Home screen on the printer control panel, touch the Fax icon.
4. Touch Send Now.
5. Enter the fax number using the touch keypad, and then touch Send.
The printer sends the fax.
Schedule a fax to be sent later
Use the printer control panel to schedule a fax to be automatically sent at a future time within the next 24
hours. When using this option, the printer scans the document into memory and then returns to a Ready
state to fax the document at the specified time.
1. Load the document:
● If you are loading an original on the scanner glass, place it face-down on the left rear corner of
the glass.
● If you are loading multiple pages in the document feeder, load the pages face-up and adjust the
paper guides so they are snug against the paper.
NOTE: If documents are in the document feeder and on the scanner glass at the same time, the
printer processes the document in the document feeder and not the one on the scanner glass.
2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
3. Touch Send Later.
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Chapter 7 Fax
4. Swipe the columns on the screen to set the hour and minute to the specific time you want to send
the fax.
5. Enter the fax number using the touch keypad, and then touch Send.
The printer will scan the document and save it in the printer's memory until the scheduled time, and
then it will automatically send the fax at that time.
Use phone book entries
Send a fax to an individual or a group that has already been added to the phone book.
NOTE: Before you can send a fax using phone book entries, you must first add contacts to the phone
book.
1. Load the document onto the scanner glass or into the document feeder.
123
2. From the Home screen on the printer control panel, touch the Fax icon.
3. Touch Send Now.
4. Touch the Phone Book icon .
5. Touch the local phone book, touch the name of the individual or group entry that you want to use,
and then touch Select.
6. Touch Send to send the fax.
Send a fax from the software (Windows)
Fax a document using the HP Fax software in Windows.
The procedure to send a fax varies according to your specifications. The most typical steps follow.
1. From the Start menu, select HP, and then select the printer name to open the HP Printer Assistant.
2. In the HP Printer Assistant, select Fax, and then select Send Fax.
The fax software opens.
3. Enter the fax number of one or more recipients.
4. Place the document on the scanner glass or load it in the document feeder.
5. Click Add Scan.
Use phone book entries
75
6. Click Send Now.
Send a fax from a third-party software program, such as Microsoft Word
If you created a document using a third-party software program, such as Microsoft Word, you can fax the
document directly from the software.
1. Open a document in a third-party program.
2. Click the File menu, and then click Print.
3. Select the fax print driver from the print driver drop-down list.
The fax software opens.
4. Enter the fax number of one or more recipients.
5. Include any pages loaded at the printer. This step is optional.
6. Click Send Now.
Create, edit, and delete phone book entries
You can store frequently dialed fax numbers in the phone book as individual entries, or a group of
entries.
Create and edit individual phone-book entries
Add new individual entries to the phone book, or edit existing entries.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and then touch the Phone Book icon.
3. Touch Local Phone Book, and then proceed with one of the following options:
● Add a new contact: Touch the Add Contact icon .
● Edit an existing contact: Touch the name of the contact in the list.
4. Touch Name, enter (or edit) the name of the contact using the touch keypad, and then touch Done.
5. Touch Fax Number, enter (or edit) the fax number using the touch keypad, and then touch Done.
6. Touch Add to save a new contact, or touch Done to save the changes you made to an existing
contact.
Create and edit group phone-book entries
Create or edit group entries in the address book.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and then touch the Phone Book icon.
3. Touch Local Phone Book.
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Chapter 7 Fax
4. Touch the Phone Book icon , and then touch the Group icon .
NOTE: To edit an existing group, touch the name of the group and then make the changes in the
Edit Group menu.
5. Touch Add New Group .
6. Touch Name, enter a name for the group using the touch keypad, and then touch Done.
7. Touch Number of Members, touch the names of the contacts that you want to add to the group, and
then touch Select.
8. Touch Create to save the new group.
Delete phone book entries
Delete entries from the phone book.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and then touch the Phone Book icon.
3. Touch Local Phone Book, and then scroll to and touch the name of the contact or group that you
want to delete.
4. On the Edit Contact or Edit Group screen, touch Delete, and then touch Yes to confirm that you want
to delete the contact.
Reprint a received fax from the printer memory
Received faxes that are not printed are stored in the printer's memory. Reprint a received fax that is
stored in the memory.
NOTE: After the memory becomes full, the printer cannot receive a new fax until you print or delete
the faxes from memory. You might also want to delete the faxes in memory for security or privacy
purposes.
1. Make sure paper is loaded in the main paper tray.
2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
3. Touch Reprint.
4. Scroll to and touch the name of the received fax that you want to print, and then touch Print.
Additional fax tasks
Locate information on the Web for performing common fax tasks.
Go to www.hp.com/support/ljmfp4101-4104plus.
Instructions are available for fax tasks, such as the following:
● Create and manage fax speed dial lists
Delete phone book entries
77
● Configure fax billing codes
● Use a fax printing schedule
● Block incoming faxes
● Fax archiving and forwarding
78 Chapter 7 Fax
Manage the printer8
Utilize management tools, security and energy-conservation settings, and firmware updates for the
printer.
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljmfp4101-4104plus.
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Use HP Web Services applications
With Web Services, you can add print apps to your printer using HP Connected. Print apps is a content-
on-demand delivery platform that allows you to browse and view popular web destinations and print in
an easy-to-read format.
1. From the Home screen on the printer control panel, swipe right and then touch Apps.
2. Touch the print app that you want to use.
For more information about individual print apps and to create an account, visit HP Connected.
With an HP Connected account, you can add, configure, or remove print apps, and set the order in
which the apps appear on your printer control panel.
NOTE: The HP Connected website might not be available in all countries/regions.
NOTE: You can also turn off print apps using the EWS. To do so, open the EWS (see Open the
Embedded Web Server), click the Settings tab, click Security and then click Administrator Settings.
Disable the Only Print Apps option.
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup &
Software to change the connection. For example, connect the new printer to the computer using a USB
or network connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
Manage the printer
79
1. From the Start menu, select HP, and then select the printer name to open the HP Printer Assistant.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup &
Software.
Advanced configuration with HP Embedded Web Server and
Printer Home Page (EWS)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the
printer control panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray configurations (paper types and sizes)
● View and print internal pages
● View and change network configuration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The
HP Embedded Web Server does not support IPX-based printer connections. You do not have to have
Internet access to open and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when
the printer is connected to a computer via USB. It is available only if a full installation was performed
when the printer was installed on a computer. Depending on how the printer is connected, some
features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
Use this method to open the EWS from the HP Printer Assistant software.
1. From the Start menu, select HP, and then select the printer name to open the HP Printer Assistant.
2. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).
Method two: Open the HP Embedded Web Server (EWS) from a web browser
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
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Chapter 8 Manage the printer
NOTE: If a message displays in the web browser indicating that the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Table 8-1 HP Embedded Web Server tabs
Tab or section Description
Home tab
Provides printer, status, and
configuration information.
● Scan to Email: Scan documents and send them as email attachments.
● HP Digital Fax: Configure the printer to save faxes to a network folder or to forward
faxes to an email address.
● Sleep Mode: Configure the Sleep Mode settings.
● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps.
● Printer Update: Check for new printer updates.
● Estimated Cartridge Levels: View the status of the cartridges and the estimated
cartridge levels.
● Network Summary: View a summary of the printer's network settings.
● Print Quality Toolbox: Use maintenance tools to improve the print quality of your
printouts.
● Personalize button: Add or remove features that display on the Home tab.
Scan tab
(MFP models only)
● Scan to Computer
● Scan to Email
● Scan to Network Folder
● Scan to Sharepoint
● Scan to USB
● Address Book
Copy/Print tab
Provides the ability to change
default copy and print settings
from your computer.
● Copy
● Print
Fax tab
(Fax models only)
● Settings
● Information
● HP Digital Fax
Web Services tab ● Web Services Settings
Method two: Open the HP Embedded Web Server (EWS) from a web browser 81
Table 8-1 HP Embedded Web Server tabs (continued)
Tab or section Description
Network tab
(Network-connected printers only)
Provides the ability to change
network settings from your
computer.
● General
● Wired (802.3)
● Wireless (802.11) (wireless models only)
● Wi-Fi Direct (wireless models only)
● Bluetooth Low Energy (wireless models only)
● AirPrint
● Google Cloud Print
● Internet Printing Protocol
● Security
● Advanced Settings
Tools tab ● Product Information
● Reports
● Utilities
● Backup and Restore
● Printer Restart
● Printer Updates
Settings tab ● Power Management
● Preferences
● Supplies
● Control Panel Customization
● Security
● Email Alerts
● Restore Defaults
● Firewall
Configure IP network settings
Review the following information about configuring IP network settings.
Introduction
Use the information in the following sections to configure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP printer drivers.
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Chapter 8 Manage the printer
Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Network tab to view network information. Change settings as
needed.
Rename the printer on a network
Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely
identified.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Network tab.
3. In the left navigation pane, click General to expand the options, and then click Network
Identification.
4. In the Host Name text field, enter a name to uniquely identify this printer, and then click Apply to
save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.
View or change network settings
83
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Touch Network Setup, and then scroll to and touch one of the following menus:
● Ethernet Settings (for a wired network)
● Wireless Settings (for a wireless network)
3. Touch IP Settings.
4. Touch Manual, and then touch IP Address.
5. Touch each of the following menu items and then use the touch keypad to enter the information:
● IP Address
● Subnet Mask
● Default Gateway
6. Touch Apply to save the settings.
Link speed and duplex settings
The link speed and communication mode of the print server must match the network hub. For most
situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings
might prevent the printer from communicating with other network devices. If you need to make changes,
use the printer control panel.
NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless
networks.
NOTE: The printer setting must match the setting for the network device (a network hub, switch,
gateway, router, or computer).
NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes
only when the printer is idle.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon Setup icon .
2. Touch Network Setup.
3. Touch Ethernet Settings, and then touch Link Speed.
4. Select one of the following options:
Setting
Description
Automatic The print server automatically configures itself for the highest link speed and communication
mode allowed on the network.
10T Full 10 Mbps, full-duplex operation
10T Half 10 Mbps, half-duplex operation
100TX Full 100 Mbps, full-duplex operation
100TX Half 100 Mbps, half-duplex operation
84 Chapter 8 Manage the printer
Setting Description
1000T Full 1000 Mbps, full-duplex operation
After making a change to the setting, the printer turns off and then on.
Printer security features
Review the following information about the printer security features.
Introduction
The printer includes several security features to restrict who has access to configuration settings, to
secure data, and to prevent access to valuable hardware components.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Security to expand the options, and then click Password Settings.
4. Enter a password.
5. Re-enter the password in the Confirm Password field, and then click Apply.
NOTE: Make note of the password and store it in a safe place.
Energy-conservation settings
Learn about the energy-conservation settings that are available on your printer.
Introduction
The printer includes several economy features to conserve energy and supplies.
Printer security features
85
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less
toner. However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web
Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the drop-down menu in the Print Quality section, and then select EconoMode.
5. Click OK to save the change.
Set the Sleep Mode setting
Use the control panel menus to specify the amount of time the printer must be inactive before it goes
into sleep mode.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
a. Power Management
b. Sleep Mode
3. Touch an option to specify the amount of time the printer must be inactive before it goes into sleep
mode.
Set the Shutdown Mode setting
Use the control panel menus to specify the amount of time the printer must be inactive before it shuts
down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
a. Power Management
b. Shutdown Mode
3. Touch an option to specify the amount of time the printer must be inactive before it shuts down.
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Chapter 8 Manage the printer
Set the Disable Shutdown setting
Use the control panel menus to disable the printer from shutting down after a period of inactivity.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
a. Power Management
b. Disable Shutdown
3. Touch one of the following options:
● When ports are active: The printer will not shut down unless all ports are inactive. An active
network link or fax connection will prevent the printer from shutting down.
● Do not disable: The printer will shut down after a period of inactivity as determined by the
Shutdown Mode setting.
NOTE: The default setting is When ports are active.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety
of networked HP products, including printers, multifunction printers, and digital senders. This single
solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and
imaging environment — ultimately increasing business productivity by helping you save time, control
costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specific product
features. Go to www.hp.com/go/webjetadmin for more information.
Update the firmware
HP offers periodic printer updates, new Web Services apps, and new features to existing Web Services
apps. Follow these steps to update the printer firmware for a single printer. When you update the
firmware, Web Service apps will update automatically.
There are two supported methods to perform a firmware update on this printer. Use only one of the
following methods to update the printer firmware.
Method one: Update the firmware using the control panel
Follow these steps to update the firmware using the printer control panel (for network-connected
printers only), and/or set the printer to install future firmware updates automatically. For USB-connected
printers, skip to Method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the firmware via a network
connection.
Set the Disable Shutdown setting
87
2. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
3. Scroll to and touch Printer Maintenance, and then touch Update the Printer.
NOTE: If the Update the Printer option is not listed, use Method two.
4. Touch Check for Printer Updates Now to check for updates.
NOTE: The printer automatically checks for an update, and if a newer version is detected, the
update process starts automatically.
5. Set the printer to automatically update the firmware when updates become available:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
b. Scroll to and touch Printer Maintenance, and then touch Update the Printer.
c. Touch Manage Updates, touch Allow Updates, and then touch Yes.
d. Touch the Back button , touch Printer Update Options, and then touch Install Automatically
(Recommended).
Method two: Update the firmware using the HP Printer Update utility
Follow these steps to manually download and install the HP Printer Update utility.
NOTE: This method is the only firmware update option available for printers connected to the
computer via a USB cable. This method also works for printers that are connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to support.hp.com, click Software and Drivers, and then click Printer.
2. In the text field, type the printer name, click Submit, and then click your printer model from the list of
search results.
3. In the Firmware section, locate the Firmware Update file.
4. Click Download, and then click Run.
5. When the HP Printer Update utility launches, select the printer that you wish to update, and then
click Update.
6. Follow the on-screen instructions to complete the installation, and then click the OK button to close
the utility.
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Solve problems9
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljmfp4101-4104plus.
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and configure
● Learn and use
● Solve problems
● Download software and firmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
Table 9-1
HP support options
Support option Contact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the flyer that was in the
box with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities
and drivers
www.hp.com/support/ljmfp4101-4104plus
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen.
To open the Help system, touch the Help icon in the lower-right corner of the screen.
Tips for using the online Help:
● For some screens, the Help opens to a global menu where you can search for specific topics. You
can browse through the menu structure by touching the buttons in the menu.
● Some Help screens include animations that guide you through procedures, such as clearing jams.
Solve problems
89
● For screens that contain settings for individual jobs, the Help opens to a topic that explains the
options for that screen.
● If the printer alerts you of an error or warning, touch the Help icon to open a message that
describes the problem. The message also contains instructions to help solve the problem.
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It
will not reset the page count, or tray size.
To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it
also deletes any pages that are stored in the memory.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
a. Printer Maintenance
b. Restore
c. Restore Factory Defaults
The printer automatically restarts.
A “Cartridge is low” or “Cartridge is very low” message displays
on the printer control panel
Understand the cartridge-related messages on the control panel and what actions to take.
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable
print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the
cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner
cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and
forth end to end. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
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Chapter 9 Solve problems
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new toner cartridge.
Change the "Very Low" settings from the control panel
Determine how the printer will notify you about very low cartridge levels.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
● Supply Settings
● Black Cartridge
● Very Low Setting
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing.
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but
to continue printing.
NOTE: The Low Threshold option allows you to define the level of ink that is considered very low.
For printers with fax capability
When the printer is set to the Stop or Prompt option, there is some risk that faxes will not print when
the printer resumes printing. This can occur if the printer has received more faxes than the memory can
hold while the printer is waiting.
Change the “Very Low” settings
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The printer can print faxes without interruption when it passes the Very Low threshold if you select the
Continue option for the toner cartridge, but print quality might degrade.
Order supplies
Order supplies and paper for your HP printer.
Table 9-2 Options for ordering supplies
Ordering options Contact information
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer,
enter the printer IP address or host name in the address/URL
field. The EWS contains a link to the HP SureSupply website,
which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds
Review the following information about the printer not picking up paper or misfeeding paper.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is
picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over.
Do not fan
the paper.
Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack
by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to
reverse the U shape. Next, hold each side of the stack of paper, and repeat this process. This
process releases individual sheets without introducing static electricity. Straighten the paper
stack against a table before returning it to the tray.
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Chapter 9 Solve problems
Figure 9-1 Technique for flexing the paper stack
1
2
2. Use only paper that meets HP specifications for this printer.
3. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If
this happens, remove the paper from the tray, and flex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different
package.
5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is
overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some
of the paper to the tray.
The following images show examples of the stack-height markings in the trays for various printers.
Most HP printers have markings similar to these. Also make sure that all sheets of paper are below
the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it
enters the printer.
The printer picks up multiple sheets of paper
93
Figure 9-2 Stack height markings
Figure 9-3 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray.
7. Make sure the printing environment is within recommended specifications.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper
remain inside of the printer.
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Chapter 9 Solve problems
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides
to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the
marking on the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the
indentations or markings in the tray.
The following image shows examples of the paper-size indentations in the trays. Most HP printers
have markings similar to these.
Figure 9-4 Examples of size markings
5. Verify that the humidity in the room is within specifications for this printer, and that paper is being
stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep
paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it
might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper
from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together.
If this happens, remove the paper from the tray, and flex the stack by holding it at each end and
bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next,
hold each side of the stack of paper, and repeat this process. This process releases individual
sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
The printer does not pick up paper
95
Figure 9-5 Technique for flexing the paper stack
1
2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load
paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened
with warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab
the cloth in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 9-6 Roller locations for Tray 1 or the multipurpose tray
The document feeder jams, skews, or picks up multiple sheets of paper
Try the suggested fixes if the document feeder is jamming, skewing pages, or picking up multiple sheets
of paper at a time.
NOTE: This information applies to MFP printers only.
● The original might have something on it, such as staples or self-adhesive notes, that must be
removed.
● Check that all rollers are in place and that the roller-access cover inside the document feeder is
closed.
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Chapter 9 Solve problems
● Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to
center the stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that
the paper stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of
pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the
output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free
cloth moistened with warm water. If misfeeds still occur, replace the rollers.
Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path.
Experiencing frequent or recurring paper jams?
Follow the steps to solve problems with frequent paper jams. If the first step does not resolve the
problem continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a configuration page to test the
printer.
2. Check that the tray is configured for the correct paper size and type on the printer control panel.
Adjust paper settings if necessary.
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
b. Touch Paper setup.
c. Select the tray from the list.
d. Select Paper Type, and then select the type of paper that is in the tray.
e. Select Paper Size, and then select the size of paper that is in the tray.
3. Turn the printer off, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
b. Open the following menus:
i. Printer Maintenance
ii. Print Quality Tools
iii. Cleaning Page
5. Print a configuration page to test the printer:
Clear paper jams
97
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
b. Open the following menus:
i. Reports
ii. Printer Configuration Report
If none of these steps resolves the problem, the printer might need service. Contact HP customer
support.
Paper jam locations
Jams can occur in these locations.
Figure 9-7 Paper jam locations
2
3
4
5
6
7
1
Number Description
1 Document feeder
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
6 Toner cartridge area (open the front door for access)
7 Output bin
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few
sheets have been printed.
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Chapter 9 Solve problems
31.13 jam error in the document feeder
Use the following procedure to check for paper in all possible jam locations related to the document
feeder.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● Document feeder job error, pick error.
1. Open the document feeder cover.
2. Gently pull the jammed paper out.
31.13 jam error in the document feeder
99
3. Close the document feeder cover. Make sure it is completely closed.
4. Open the document feeder tray cover.
5. Gently pull the jammed paper out.
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Chapter 9 Solve problems
6. Close the document feeder tray cover.
7. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the
scanner lid.
8. Ensure that the input tray is not overloaded and that the tray guides are set to the correct size.
Make sure that the paper stack is correctly aligned at the center of the input tray when paper is
loaded in the tray. The correct position of the loaded paper is parallel with the direction of travel into
the document feeder paper path.
Figure 9-8 Set the ADF guides
31.13 jam error in the document feeder
101
NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted
correctly. Remove all staples, paper clips, or tape from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than
originals that are printed on plain paper.
9. Open the document feeder and check and clean the Document Feeder Kit rollers and separation
pad by removing any visible lint or dust from each of the feed rollers and the separation pad using
a clean lint-free cloth moistened with warm water. View the How to Clean the Pick Rollers in HP
LaserJet and PageWide Printers for detailed instructions.
Figure 9-9 Clean the document feeder rollers
1
NOTE: Lift up the roller assembly to access and clean the second roller
10. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly
against the document. Remove all staples and paper clips from original documents.
NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than
originals that are printed on plain paper.
13.02 jam error tray 1
Use the following procedure to clear paper jams in Tray 1.
Recommended action for customers
● 13.02 jam error in tray 1
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Chapter 9 Solve problems
1. Slowly pull the jammed paper out of the printer.
2. Adjust the paper guides to the correct paper size, then .reload paper into the tray.
3. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.
4. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
13.02 jam error tray 1
103
5. If the error persists, clean the tray 1 pickup roller and separation pad.
a. Press the door-release button, and then open the toner-cartridge door
1
2
b. To clean the roller thoroughly, release two tabs between the roller collar and roller, and then
rotate the top of the roller out and away from the printer.
Figure 9-10 Release the roller
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Chapter 9 Solve problems
c. Remove the roller.
Figure 9-11 Remove the roller
d. With the Tray 1 roller removed the separation pad is accessible in the printer (it does not need
to be removed to be cleaned.
e. Use a damp, lint-free cloth to gently clean the rollers.
CAUTION: When handling the roller and pad, avoid touching the spongy surfaces. Skin oils
and fingerprints on a roller surface can cause print-quality problems.
Figure 9-12 Clean the roller and pad
13.02 jam error tray 1
105
f. Position the pickup roller with the pins in the provided slots on the holder, and then rotate the
top of the roller up and toward the printer.
Figure 9-13 Install the roller
g. Continue to rotate the top of the roller toward the printer (callout 1), until two tabs (callout 2)
snap into place.
Figure 9-14 Engage two tabs
h. Close the toner-cartridge door.
6. Perform a test page from tray 1 to see if issue is resolved.
7. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
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Chapter 9 Solve problems
13.03 jam error tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2.
Recommended action for customers
● 13.03 jam error in tray 2
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Remove the tray from the printer.
2
2. Remove the paper from the tray, and discard any damaged paper.
2
13.03 jam error tray 2
107
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
necessary, pinch the release and move the rear paper guide to the correct position. It should
click into place.
2
11
B5
A4
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
2
5. Reinsert and close the tray.
22
1
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Chapter 9 Solve problems
6. Press the front door release button.
1
2
7. Open the front door.
8. Remove the toner cartridge.
13.03 jam error tray 2
109
9. Lift the jam-access cover.
10. Remove any jammed paper.
11. Install the toner cartridge.
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Chapter 9 Solve problems
12. Close the front door.
13. Ensure the type and quality of the paper being used meets the HP specifications for the printer.
14. If the error persists, clean the tray 2 pickup and feed rollers.
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer
models.
a. Remove tray 2 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
c. If needed for better access to the rollers, carefully rotate the printer backward.
CAUTION: To avoid damage to the rear cassette cover, keep it in the closed position
13.03 jam error tray 2
111
Figure 9-15 Tilt the printer backward
d. Continue rotate the printer backward until it rests on the rear cover, bottom-side face forward.
CAUTION: MFP printers only: The document feeder is not captive and can unexpectedly
open when the printer is tilted backward.
Figure 9-16 Place the printer bottom-side face forward
e. Use a damp, lint-free cloth to gently clean the rollers by wiping them with a back and forth
motion.
NOTE: The roller in the tray (cassette) can be cleaned without removing it from the tray.
CAUTION: Do not touch the spongy portion of the roller. Skin oils on the roller can cause
paper handling problems. HP recommends washing your hands before handling the assembly.
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Chapter 9 Solve problems
Figure 9-17 Clean the rollers
f. Carefully rotate the printer forward to position it back on its base. Reinstall the tray 2 paper
tray.
15. Perform a test print from tray 2 to see if the issue is resolved.
16. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.04 jam error tray 3
Use the following procedure to check for paper in all possible jam locations related to Tray 3.
Recommended action for customers
● 13.04 jam error in tray 3
1. Remove the tray from the printer.
3
2
1
13.04 jam error tray 3
113
2. Remove the paper from the tray, and discard any damaged paper.
3
2
1
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If
necessary, pinch the release and move the rear paper guide to the correct position. It should
click into place.
3
11
B5
A4
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4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
3
5. Reinsert and close the tray.
3
2
1
6. Press the front door release button.
1
2
13.04 jam error tray 3
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7. Open the front door.
8. Remove the toner cartridge.
9. Lift the jam-access cover.
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Chapter 9 Solve problems
10. Remove any jammed paper.
11. Install the toner cartridge.
12. Close the front door.
13. If the error persists, ensure the type and quality of the paper being used meets the HP
specifications for the printer.
14. If the error persists, clean the tray 3 pickup and feed rollers.
13.04 jam error tray 3
117
a. Remove tray 3 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth.
15. Perform a test print from tray 3 to see if the issue is resolved.
16. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.08, 13.09 jam error in the toner cartridge or fuser area
Use the following procedure to check for paper in all possible jam locations in the toner cartridge or
fuser area.
Recommended action for customers
● 13.08, 13.09 jam error in toner cartridge or fuser area
1. Press the front door release button.
1
2
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Chapter 9 Solve problems
2. Open the front door.
3. Remove the toner cartridge.
4. Lift the jam-access cover.
13.08, 13.09 jam error in the toner cartridge or fuser area
119
5. Remove any jammed paper.
6. Install the toner cartridge.
7. Open the front door and the rear door.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before
handling it.
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8. If jammed paper is visible, remove any jammed paper from the rear door area.
9. Close the rear door and the front door.
10. If the error persists, verify that the rear paper guide is adjusted to the indentation for the correct
paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It
should click into place.
3
11
B5
A4
13.08, 13.09 jam error in the toner cartridge or fuser area
121
11. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of
the stack is below the maximum-height indicators.
3
12. If the error persists, contact your HP-authorized service or support provider, or contact customer
support at www.hp.com/go/contactHP.
13.10, 13.11, 13.13 jam error in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● Paper is jammed in the output bin
NOTE: Although the jam reports as an output bin jam the paper might be jammed in the rear door.
1. If paper is visible in the output bin, grasp the leading edge and remove it.
2
1
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Chapter 9 Solve problems
2. Press the front door release button.
2
1
3. Open the front door.
13.10, 13.11, 13.13 jam error in the output bin
123
4. Lift the scanner assembly.
5. Remove any jammed paper.
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Chapter 9 Solve problems
6. Close the scanner assembly.
7. Open the rear door.
13.10, 13.11, 13.13 jam error in the output bin
125
8. Remove any jammed paper from the rear door area.
9. Close the rear door and the front door.
13.14, 13.15 jam error in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
Recommended action for customers
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
● 13.14, 13.15 jam error in the duplexer
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Chapter 9 Solve problems
1. Completely remove Tray 2 from the printer.
2
2. Push the green button to release the duplex pan.
1
3. Remove any jammed paper.
1
13.14, 13.15 jam error in the duplexer
127
4. Close the duplex pan.
1
5. Reinsert Tray 2.
22
1
6. Press the front door release button.
1
2
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Chapter 9 Solve problems
7. Open the front door.
8. Close the front door.
Resolving print quality problems
Review the following information about resolving print quality problems.
Introduction
Use the information below to troubleshoot print-quality problems, including issues with image quality.
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
Resolving print quality problems
129
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
To troubleshoot specific image defects, see Troubleshoot Image Defects.
Update the printer firmware
Try upgrading the printer firmware.
See support.hp.com for more information.
Print from a different software program
Try printing from a different software program.
If the page prints correctly, the problem is with the software program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have
smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing
toner.
Check the paper type setting on the control panel
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open and close the paper tray.
2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray.
3. Make sure the paper loaded meets specifications.
4. Adjust the humidity and resistance setting on the control panel to match the environment.
a. Open the following menus:
i. Settings
ii. Copy/Print
iii. Print quality
iv. Adjust paper type
b. Select the paper type that matches the type loaded in the tray.
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Chapter 9 Solve problems
c. Use the arrows to increase or decrease the humidity and resistance setting.
5. Make sure the driver settings match the control panel settings.
NOTE: The print driver settings will override any control panel settings.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
NOTE: The print driver settings will override any control panel settings.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK
button to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages.
4. Open the menus drop-down list, and then click the Paper/Quality menu.
5. Select a type from the Media Type drop-down list.
6. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the
status of other replaceable maintenance parts.
Step one: Print a supplies status page
Use the control panel menus to print a supplies status page.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch Reports.
3. Scroll to and touch Supplies Status Page to print the report.
Check the paper type setting (Windows)
131
Step two: Check supplies status
The Supplies Status Page contains information about the cartridges and other replaceable
maintenance parts.
1. Look at the Supplies Status Page to check the percent of life remaining for the toner cartridges,
and if applicable, the status of other replaceable maintenance parts.
● Print quality problems can occur when using a toner cartridge that is at its estimated end of
life. The Supplies Status Page indicates when a supply level is very low.
● HP's Premium Protection Warranty expires when a message, indicating that HP's Premium
Protection Warranty on this supply has ended, displays on the Supplies Status Page, or in the
EWS.
● The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable. Consider having a replacement cartridge available to install when print quality is
no longer acceptable.
● If you determine that you need to replace a toner cartridge, or another replaceable
maintenance part, the genuine HP part numbers are listed on the Supplies Status Page.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has "HP" on it, or it has the HP logo. For more information on
identifying HP cartridges, go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process, paper, toner, and dust particles can accumulate inside the printer and can
cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page:
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch the following menus:
a. Printer Maintenance
b. Print Quality Tools
c. Cleaning Page
3. When prompted, load plain Letter or A4 size paper, and then touch OK.
A Cleaning message displays on the printer control panel. Wait until the process is complete.
Discard the page that prints.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
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Chapter 9 Solve problems
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-
quality problems.
4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner
cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
Step one: Use paper that meets HP specifications
Some print-quality problems arise from using paper that does not meet HP specifications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in
Inkjet printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly affect print quality and is a common cause of print-quality or paper-
feeding issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning
vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.
● Do not place the printer in a confined space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all
sides, including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave
residue inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when
printing from specific trays.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
Check paper and the printing environment
133
2. Scroll to and open the following menus:
a. Tray Management
b. Image Adjust
3. Select the tray to adjust, and then touch Print Test Page to print the report.
4. Follow the instructions on the printed pages.
5. Touch Print Test Page again to verify the results, and then make further adjustments if necessary.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have
unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljmfp4101-4104plus.
Table 9-3
Print drivers
Driver Description
HP PCL.6 driver If available, this printer-specific print driver supports older operating systems like
Windows XP and Windows Vista. For a list of supported operating systems, go to
www.hp.com/go/support.
HP PCL 6 driver This printer-specific print driver supports Windows 7 and newer operating systems
that support version 3 drivers. For a list of supported operating systems, go to
www.hp.com/go/support.
HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems
that support version 4 drivers. For a list of supported operating systems, go to
www.hp.com/go/support.
HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs
● Provides support for printing from Postscript emulation needs, or for Postscript
flash font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for
most users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed
in Windows environments
● Might not be fully compatible with third-party and custom software programs
that are based on PCL 5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner
supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is
no longer acceptable, consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver,
you can enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
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Chapter 9 Solve problems
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode setting to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Make sure the EconoMode setting is not enabled.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK
button to print the job.
Adjust print density
Adjust the print density when your printing results are too dense or too light in color.
Complete the following steps to adjust the print density:
1. Open the HP Embedded Web Server:
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet
icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it
displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS
opens.
NOTE: If a message displays in the web browser indicating that the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the
computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Preferences to expand the options, and then click General Printer
Settings.
4. Under Print Density, use the drop-down list to select the desired setting.
5. Click Apply to save the changes.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Adjust print density
135
Table 9-4 Image defects table quick reference
Sample Description Possible solutions
Table 9-11 Light print on page 141 Table 9-9 Gray background or dark print
on page 140
Table 9-7 Blank page — No print on page
138
Table 9-6 Black page on page 138 Table 9-5 Banding defects on page 137 Table 9-13 Streak defects on page 142
Table 9-8 Fixing/fuser defects on page
139
Table 9-10 Image placement defects on
page 140
Table 9-12 Output defects on page 141
136 Chapter 9 Solve problems
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps
as a starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely
with continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has
passed the rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray.
Try using a different ream of media or a different tray. Try using a different print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com
for a list of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.
The following examples depict letter-size paper that has passed through the printer short edge first.
Table 9-5
Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down
the length of the page, and are wide-
pitch and/or impulse bands. They might
be sharp or soft in nature. The defect
displays only in areas of fill, not in text or
sections with no printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a different paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print
mode that is designed for a slightly
heavier media than what you are
using. This slows the print speed
and might improve the print quality.
6. If the issue persists, go to
support.hp.com.
Troubleshoot image defects
137
Table 9-6 Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to
support.hp.com.
Table 9-7 Blank page — No print
Sample Description Possible solutions
The page is completely blank and
contains no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a different cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter paper type.
5. If the issue persists, go to
support.hp.com.
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Chapter 9 Solve problems
Table 9-8 Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or offsets of the image
are repeated down the page. The
repeated image might fade with each
recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
lighter weight paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs off along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on
the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings
to match. If necessary, select a
heavier paper type.
3. Enterprise models only: From the
printer control panel, go to the
Edge-to-Edge menu and then select
Normal. Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint
the document.
5. If the issue persists, go to
support.hp.com.
Troubleshoot image defects
139
Table 9-9 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than
expected and/or the background is gray.
1. Make sure that the paper in the
trays has not already been run
through the printer.
2. Use a different paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel,
go to the Adjust Toner Density
menu, and then adjust the toner
density to a lower level.
5. Make sure that the printer is
within the supported operating
temperature and humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 9-10
Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed
on the page. The defect occurs when the
paper is not positioned properly as it is
pulled from the tray and moves through
the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the
paper edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overfill the tray.
4. Make sure that the paper guides
are adjusted to the correct size
for the paper. Do not adjust the
paper guides tightly against the
paper stack. Adjust them to the
indentations or markings in the tray.
5. If the issue persists, go to
support.hp.com.
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Chapter 9 Solve problems
Table 9-11 Light print
Sample Description Possible solutions
The printed content is light or faded on
the entire page.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Mono models only: Make sure that
the EconoMode setting is disabled,
both at the printer control panel
and in the print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and
check the life and usage of the
cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 9-12
Output defects
Sample Description Possible solutions
Printed pages have curled edges. The
curled edge can be along the short or
long side of the paper. Two types of curl
are possible:
● Positive curl: The paper curls
toward the printed side. The defect
occurs in dry environments or
when printing high-coverage pages.
● Negative curl: The paper curls
away from the printed side. The
defect occurs in high-humidity
environments or when printing low-
coverage pages.
1. Reprint the document.
2. Positive curl: From the printer
control panel, select a heavier
paper type. The heavier paper type
creates a higher temperature for
printing.
Negative curl: From the printer
control panel, select a lighter paper
type. The lighter paper type creates
a lower temperature for printing.
Try storing the paper in a dry
environment prior to use, or use
freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
Troubleshoot image defects
141
Table 9-12 Output defects (continued)
Sample Description Possible solutions
The paper does not stack well in the
output tray. The stack might be uneven,
skewed, or the pages might be pushed
out of the tray and onto the floor. Any of
the following conditions can cause this
defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a different paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
Table 9-13
Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span
the length of the page. The defect
displays only in areas of fill, not in text
or sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical
streaks can occur when the printing
environment is outside the specified
range for temperature or humidity. Refer
to your printer's environmental
specifications for allowable temperature
and humidity levels.
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Chapter 9 Solve problems
Table 9-13 Streak defects (continued)
Sample Description Possible solutions
Dark vertical lines which occur down the
length of the page. The defect might
occur anywhere on the page, in areas of
fill or in sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then
shake it to redistribute the toner.
Reinsert the toner cartridges into
the printer and close the cover. For
a graphical representation of this
procedure, see
Replace the toner
cartridges
.
3. Print a cleaning page.
4. Check the toner level in the
cartridge.
5. If the issue persists, go to
support.hp.com.
Improve copy and scan image quality
Learn how to improve the quality of copies and scanned images, and how to properly clean the scanner
glass.
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to
resolve the issue.
Try these few simple steps first:
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the
paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print
quality" for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can
affect performance. Use the following procedure to clean the scanner.
1. Press the Power button to turn off the printer, and then disconnect the power cable from the
electrical outlet.
2. Open the scanner lid.
Improve copy and scan image quality
143
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth
or sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly
on the glass or platen. They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the Power button to turn on the printer.
Check the paper settings
Follow these steps to check the paper settings on the printer control panel.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch Paper Setup, and then touch the name of the tray you are printing from.
3. Touch Paper Size, and then touch the paper size option that matches the size of paper in the tray.
4. Touch Paper Type, and then touch the paper type option that matches the type of paper in the tray.
Check the image adjustment settings
To improve copy quality, adjust the image settings using the printer control panel.
1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Document or ID Card icon.
3. Touch the Settings icon , and then scroll to and touch the following menu items to adjust the
settings:
● Quality: Choose the output quality for the image.
● Lighter/Darker: Adjust the lightness/darkness setting.
● Enhancements: Choose an image enhancement option.
● Binding Margin: Turn the binding margin setting on or off.
4. Touch the Back button to return to the main copy menu, and then touch Copy to begin copying.
Optimize for text or pictures
Follow these steps to optimize the scan or copy for text or pictures.
1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Document or ID Card icon.
3. Touch the Settings icon , and then scroll to and touch Enhancements.
4. Touch one of the following options depending on the type of document you are copying:
● None: Use this setting when you are not concerned about the quality of the copy. This is the
default setting.
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Chapter 9 Solve problems
● Text: Use this setting for documents that contain mostly text.
● Photo: Use this setting for photos or documents that contain mostly graphics.
● Mixed: Use this setting for documents that contain a mixture of text and graphics.
Check the scanner resolution and color settings on the computer
If you are printing a scanned image, and the quality is not what you expected, you might have selected a
resolution or color setting in the scanner software that does not match your needs. Resolution and color
affect the following features of scanned images:
● Image clarity
● Texture of gradations (smooth or rough)
● Scan time
● File size
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white define the number of colors possible. You can adjust the scanner
hardware resolution for up to 1200 ppi.
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning
needs.
NOTE: Setting the resolution and color to a high value can create large files that take up disk space
and slow the scanning process. Before setting the resolution and color, determine how you are going to
use the scanned image.
Resolution and color guidelines
The following table describes the recommended resolution and color settings for different types of scan
jobs.
NOTE: The default resolution is 200 ppi.
Table 9-14
Resolution and color guidelines
Intended use Recommended resolution Recommended color settings
Fax 150 ppi ● Black and White
Email 150 ppi ● Black and White, if the image does not require smooth
gradation
● Grayscale, if the image requires smooth gradation
● Color, if the image is in color
Edit text 300 ppi ● Black and White
Check the scanner resolution and color settings on the computer 145
Table 9-14 Resolution and color guidelines (continued)
Intended use Recommended resolution Recommended color settings
Print (graphics or text) 600 ppi for complex graphics,
or if you want to significantly
enlarge the document
300 ppi for normal graphics
and text
150 ppi for photos
● Black and White for text and line art
● Grayscale for shaded or colored graphics and photos
● Color, if the image is in color
Display on screen 75 ppi ● Black and White for text
● Grayscale for graphics and photos
● Color, if the image is in color
Color
You can set the color values to the following settings when scanning.
Table 9-15
Color settings
Setting Recommended use
Color Use this setting for high-quality color photos or documents in which the color is
important.
Black and White Use this setting for text documents.
Grayscale Use this setting when file size is an issue or when you want to scan a document or
photograph quickly.
Edge-to-edge copying
The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the
page.
Considerations for printing or scanning documents with cropped edges:
● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the
corner indicated by the icon on the scanner. Recopy or scan in this position.
● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to
reduce the image so the copy is not cropped.
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper handling problems, such as jams or multiple-page feeds,
clean the document feeder rollers and separation pad.
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Chapter 9 Solve problems
1. Open the document feeder cover.
2. Use a moist, lint-free cloth to wipe both pickup
rollers and the separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these
can damage the printer. Do not place liquids
directly on the glass or platen. They might seep
and damage the printer.
3. Close the document feeder cover.
Clean the pickup rollers and separation pad in the document feeder 147
Improve fax image quality
Review the following information to improve fax image quality.
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to
resolve the issue.
Try these few simple steps first:
● Use the flatbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the
paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print
quality" for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can
affect performance. Use the following procedure to clean the scanner.
1. Press the Power button to turn off the printer, and then disconnect the power cable from the
electrical outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth
or sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can damage the printer. Do not place liquids directly
on the glass or platen. They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the Power button to turn on the printer.
Check the send-fax resolution settings
If the printer was unable to send a fax because the receiving fax machine did not answer or was
busy, the printer attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-
communication-error options.
1. From the Home screen on the printer control panel, swipe right and touch the Fax icon.
2. Touch Send Now, and then touch the Settings icon .
3. Touch Resolution, and then touch the desired setting.
Try the Standard resolution setting if the fax will not send with a higher resolution.
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Chapter 9 Solve problems
Check the Error Correction Mode setting
Usually, the printer monitors the signals on the telephone line while it is sending or receiving a fax. If the
printer detects an error during the transmission and the Error Correction Mode setting is On, the printer
can request that the portion of the fax be resent. The factory-set default for error correction is On.
You should turn off error correction only if you are having trouble sending or receiving a fax, and you
are willing to accept the errors in the transmission. Turning off the setting might be useful when you
are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone
connection.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences.
4. Scroll to Error Correction Mode and then touch the button to turn the setting off or on.
Send to a different fax machine
Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the
initial recipient's fax machine settings or supplies status.
Check the sender's fax machine
Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with
the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making
the following changes:
● Make sure the original document is on white (not colored) paper.
● Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
Solve wired network problems
Check the following information to resolve wired network issues.
Introduction
Certain types of problems can indicate there is a network communication problem. These problems
include the following issues:
Poor physical connection
Check the cable connections.
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity
light flashes indicating network traffic, and the green link-status light is continuously lit indicating a
network link.
Check the Error Correction Mode setting
149
4. If the problem continues, try a different cable or port on the hub.
The computer is using the incorrect IP address for the printer
If the computer is using the incorrect IP address for the printer, try these solutions.
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer
is selected. The printer IP address is listed on the printer configuration page.
2. If you installed the printer using the HP standard TCP/IP port, select the check box next to Always
print to this printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the
IP address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
Verify that the printer is communicating with the network and your computer.
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the printer, and the computer are all configured for the same network (also known as
subnet).
3. If the network is working, make sure that the computer is using the correct IP address for the
printer.
a. Open the printer properties and click the Ports tab. Verify that the current IP address for the
printer is selected. The printer IP address is listed on the printer configuration page.
b. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always
print to this printer, even if its IP address changes.
c. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname
instead of the IP address.
d. If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these
settings, you must also change them for your network.
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New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
An incorrectly configured computer can cause issues with printing.
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
Check the network settings.
1. Review the printer’s configuration/networking pages to check the status of the network settings
and protocols.
2. Reconfigure the network settings if necessary.
Solve wireless network problems
To resolve network issues, try these steps in the order presented.
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether Wi-Fi Direct printing is enabled on your printer, print a configuration
page from the printer control panel
Wireless connectivity checklist
Review the following information to check wireless connectivity.
● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identifier (SSID) is correct. Print a configuration page to determine the
SSID. If you are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network.
If the network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless
access point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer
must be within 30 m (100 ft) of the wireless access point (wireless router).
New software programs might be causing compatibility problems
151
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between
the access point and the printer. Make sure poles, walls, or support columns containing metal or
concrete do not separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless
signal. Many devices can interfere with the wireless signal including motors, cordless phones,
security system cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
If the printer does not print after the wireless configuration completes, try these solutions.
1. Make sure that the printer is turned on and in the ready state.
2. Turn off any third-party firewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
If the printer does not print, and the computer has a third-party firewall installed, try these solutions.
1. Update the firewall with the most recent update available from the manufacturer.
2. If programs request firewall access when you install the printer or try to print, make sure you allow
the programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the
firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
If the wireless connection does not work after moving the wireless router or printer, try these solutions.
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a configuration page.
3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer
configuration for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the printer.
Cannot connect more computers to the wireless printer
If additional computers cannot connect to the wireless printer, try these solutions.
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Chapter 9 Solve problems
1. Make sure that the other computers are within the wireless range and that no obstacles block the
signal. For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn off any third-party firewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
If the network does not appear in the wireless networks list, try these solutions.
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
If the wireless network is not functioning, try these solutions.
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a configuration page.
b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network.
Reconfigure the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the
wireless network settings.
The wireless printer loses communication when connected to a VPN
153
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch Reports.
3. Scroll to and touch Wireless Test Report.
The printer prints a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as filing cabinets, and other
electromagnetic devices, such as microwaves and cordless telephones. These objects can disrupt
radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These
objects can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the
network.
Solve fax problems
Use the following information to solve fax problems.
Introduction
Use the fax troubleshooting information to help resolve issues.
Fax troubleshooting checklist
After each recommended action, retry faxing to see if the problem is resolved.
For best results during fax problem solving, make sure the line from the printer is connected directly to
the wall phone port. Disconnect all other devices that are connected to the printer.
1. Verify that the telephone cord is connected to the correct port on the back of the printer.
2. Check the phone line by using the fax test:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
b. Scroll to and open the following menus:
i. Fax Setup
ii. Tools
iii. Run Fax Test
The printer prints a fax test report.
The report contains the following possible results:
● Pass: The report contains all of the current fax settings for review.
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● Fail: The report indicates the nature of the error and contains suggestions for how to
resolve the issue.
3. Verify that the printer firmware is current:
NOTE: To determine the current firmware version on your printer, print a Printer Status Report
from the printer control panel, and then look on the report to find the firmware date code. Then visit
the HP product support page (using the steps below) and compare the firmware date code to the
latest firmware version that is available from HP. If there is a newer version available, follow the
steps below to update the firmware on your printer.
a. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the
search field, press the ENTER button, and then select the printer from the list of search results.
b. Select the operating system.
c. Under the Firmware section, locate the Firmware Update Utility.
NOTE: Make sure to use the firmware update utility that is specific to the printer model.
d. Click Download, click Run, and then click Run again.
e. When the utility launches, select the printer from the drop-down list, and then click Send
Firmware.
f. Follow the on-screen instructions to complete the installation, and then click the Exit button to
close the utility.
4. Verify that the fax was set up when the printer software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
● If using ISDN or digital PBX, contact your service provider for information about configuring to
an analog fax line.
● If using a VoIP service, change the Fax Speed setting to Speed-Slow (9600 bps). From the
control panel Home Screen, select Fax, select Setup, and then select Preferences.
● Ask if your service provider supports fax, and what the recommended fax modem speed is.
Some companies might require an adapter.
● If you are using a DSL service, make sure that a filter is included on the phone-line connection
to the printer. Contact the DSL service provider, or purchase a DSL filter if you do not have one.
If a DSL filter is installed, try another filter because filters can be defective.
Solve general fax problems
Review suggestions and tips for resolving various fax-related issues.
Faxes are sending slowly
The printer is experiencing poor phone line quality.
Try the following suggestions to resolve the issue:
● Try resending the fax when the line conditions have improved.
Solve general fax problems
155
● Check with the phone service provider to verify that the line supports fax.
● Turn off the Error Correction Mode setting:
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences.
4. Scroll to Error Correction Mode and then touch the button to turn off the setting.
NOTE: This can reduce image quality.
● Use white paper for the original. Do not use colors such as gray, yellow, or pink.
● Increase the Fax Speed setting:
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences, and then scroll to and touch Speed.
4. Touch the desired speed setting.
● Divide large fax jobs into smaller sections, and then fax them individually.
Fax quality is poor
Faxes are blurry or too light.
Try the following suggestions to resolve the issue:
● Increase fax resolution when sending faxes:
NOTE: Resolution does not affect received faxes.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Touch the Send Now icon.
3. Touch the Settings icon , and then touch Resolution.
4. Touch the desired resolution setting.
NOTE: Increasing resolution slows transmission speed.
● Turn on the Error Correction Mode setting:
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences.
4. Scroll to Error Correction Mode and then touch the button to turn on the setting.
● Check the toner cartridges and replace if necessary.
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● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.
Fax cuts off or prints on two pages
If the paper size settings on the printer do not match the paper size of the document being faxed, the
received fax might be missing content, or it could print on two pages.
Try the following suggestions to resolve the issue:
● Set the Default Paper Size setting:
NOTE: Faxes print on a single size of paper based on the Default Paper Size settings.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen
downward to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
a. Tray Management
b. Tray Assignment
c. Default Paper Size
3. Touch the desired paper size from the list of options.
● Set the paper type and size for the tray that is used for faxes.
Fax cuts off or prints on two pages
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Service and supportA
HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP LaserJet Pro MFP 4101, 4102 Plus Two-year return to bench
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to
support.hp.com to learn about HP award-winning service and support options in your region.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded
products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized
distributors, or country distributors; and, b) with this HP Limited Warranty, that HP hardware and
accessories will be free from defects in materials and workmanship after the date of purchase, for
the period specified above. If HP receives notice of such defects during the warranty period, HP will, at
its option, either repair or replace products which prove to be defective. Replacement products may be
either new or equivalent in performance to new.
HP warrants to you that HP software will not fail to execute its programming instructions after the date
of purchase, for the period specified above, due to defects in material and workmanship when properly
installed and used. If HP receives notice of such defects during the warranty period, HP will replace
software which does not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable,
within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled
to a refund of the purchase price upon prompt return of the product.
HP products may contain remanufactured parts equivalent to new in performance or may have been
subject to incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or
calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification
or misuse, (d) operation outside of the published environmental specifications for the product, or (e)
improper site preparation or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states
or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or
exclusion might not apply to you. This warranty gives you specific legal rights and you might also have
other rights that vary from country/region to country/region, state to state, or province to province.
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this
product and where HP has marketed this product. The level of warranty service you receive may vary
according to local standards. HP will not alter form, fit or function of the product to make it operate in a
country/region for which it was never intended to function for legal or regulatory reasons.
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Appendix A Service and support
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR
SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address
of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as
follows:
UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip,
Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to
a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire
six years from delivery of goods for products purchased in England or Wales and five years
from delivery of goods for products purchased in Scotland. However various factors may impact
your eligibility to receive these rights. For further information, please consult the following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under the legal guarantee.
Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller
in relation to nonconformity of goods with the contract of sale. However various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by HP Care Pack. For further information, please consult the following link:
Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under the legal guarantee.
Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may
impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected
in any manner by the HP Limited Warranty. For further information, please consult the following
link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer
Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited
Warranty or against the seller under two-year legal guarantee.
UK, Ireland, and Malta
159
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle
Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land für die Gewährung der
beschränkten HP Herstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HP Herstellergarantie gelten zusätzlich zu den gesetzlichen
Ansprüchen wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum.
Ob Sie Anspruch auf diese Rechte haben, hängt von zahlreichen Faktoren ab. Die
Rechte des Kunden sind in keiner Weise durch die beschränkte HP Herstellergarantie
eingeschränkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website:
Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website
des Europäischen Verbraucherzentrums (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu wählen, ob sie
eine Leistung von HP gemäß der beschränkten HP Herstellergarantie in Anspruch nehmen oder ob
sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den
jeweiligen Verkäufer wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les
coordonnées de l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HP France SAS, société par actions simplifiée identifiée sous le numéro 448 694 133 RCS Evry, 1
Avenue du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc,
L-8308 Capellen
Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous
disposez au titre des garanties légales applicables dont le bénéfice est soumis à des conditions
spécifiques. Vos droits en tant que consommateur au titre de la garantie légale de conformité
mentionnée aux articles L. 211-4 à L. 211-13 du Code de la Consommation et de celle relatives aux
défauts de la chose vendue, dans les conditions prévues aux articles 1641 à 1648 et 2232 du Code
de Commerce ne sont en aucune façon limités ou affectés par la garantie limitée HP. Pour de plus
amples informations, veuillez consulter le lien suivant : Garanties légales accordées au consommateur
(www.hp.com/go/eu-legal). Vous pouvez également consulter le site Web des Centres européens des
consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-
net/index_en.htm). Les consommateurs ont le droit de choisir d’exercer leurs droits au titre de la garantie
limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant
lors de la délivrance.
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Appendix A Service and support
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage
ou de l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa
responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées
à l'acheteur sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques
faites par le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou
l'étiquetage;
2° Ou présenter les caractéristiques définies d'un commun accord par les parties ou être propre à
tout usage spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier
a accepté ».
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du
bien ».
Garantie des vices cachés
Article 1641 du Code Civil :
« Le vendeur est tenu de la garantie à raison des défauts cachés de la chose
vendue qui la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que
l'acheteur ne l'aurait pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à
compter de la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément
des droits dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat
de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le bénéfice de ces droits.
Vos droits en tant que consommateur au titre de ces garanties ne sont en aucune façon limités ou
affectés par la garantie limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant:
Garanties légales accordées au consommateur (www.hp.com/go/eu-legal) ou vous pouvez également
consulter le site Web des Centres européens des consommateurs (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le
droit de choisir de réclamer un service sous la garantie limitée HP ou auprès du vendeur au cours
d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono
indicati nome e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia
limitata HP nel vostro Paese:
Italia: HP Italy S.r.l., Via Carlo Donat Cattin,5 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti
dalla garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al
Italy
161
contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneficiare
di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo
limitati, né modificati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare
il seguente link: Garanzia legale per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web
dei Centri europei per i consumatori (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). I consumatori hanno il diritto di scegliere se richiedere un
servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al venditore per far valere la
garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre
y dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial
adicional del fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las
Rozas, E-28232 Madrid
Los beneficios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la
que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa;
sin embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha
garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno
los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el
siguiente enlace: Garantía legal del consumidor o puede visitar el sitio web de los Centros europeos
de los consumidores (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogiéndose a la
Garantía limitada de HP o al vendedor de conformidad con la garantía legal de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab,
der er ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti
fra sælgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan
dog påvirke din ret til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses
eller påvirkes ikke på nogen måde af den begrænsede HP-garanti. Se nedenstående link for at få
yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De
Europæiske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at vælge, om de vil gøre krav på
service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale
selskap innestår for garantien:
Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning,
hvor reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var
ment å vare. Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til å kreve avhjelp iht slikt
mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer
informasjon, kan du klikke på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal)
eller du kan besøke nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/
162
Appendix A Service and support
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til å velge
å kreve service under HPs garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress
till det HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HP PPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års
garanti från säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika
faktorer kan påverka din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter
varken begränsas eller påverkas på något sätt av HP:s begränsade garanti. Mer information får du om
du följer denna länk: Lagstadgad garanti för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till
European Consumer Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Konsumenter har rätt att välja om de vill ställa krav enligt
HP:s begränsade garanti eller på säljaren enligt den lagstadgade treåriga garantin.
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a
morada da entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os
seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte,
Porto Salvo, Lisboa, Oeiras, 2740 244
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos
decorrentes da legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do
produto e constante do contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua
elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribuídos aos consumidores não
são limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informações, consulte
a ligação seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede
dos Centros Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Os consumidores têm o direito de escolher se pretendem
reclamar assistência ao abrigo da Garantia Limitada HP ou contra o vendedor ao abrigo de uma
garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες, ωστόσο
η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα νόμιμα δικαιώματα
των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την Περιορισμένη
εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web: Νόμιμη εγγύηση
καταναλωτή (www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των Ευρωπαϊκών
Κέντρων Καταναλωτή (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
Sweden
163
ecc-net/index_en.htm). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν αν θα αξιώσουν την υπηρεσία στα
πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít.
Az egyes országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és
címe:
Magyarország: HP Inc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek
a termékeknek az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt
eladói szavatosságból, továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban
foglalt kötelező eladói jótállásból erednek, azonban számos körülmény hatással lehet arra, hogy
ezek a jogok Önt megilletik-e. További információért kérjük, keresse fel a következő webhelyet: Jogi
Tájékoztató Fogyasztóknak (www.hp.com/go/eu-legal) vagy látogassa meg az Európai Fogyasztói
Központok webhelyét (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos
igényüket a HP korlátozott jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság,
illetve, ha alkalmazandó, a jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy
společností skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům
na dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš
nárok na uznání těchto práv však může záviset na mnohých faktorech. Omezená záruka HP
žádným způsobem neomezuje ani neovlivňuje zákonná práva zákazníka. Další informace získáte
kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně
můžete navštívit webové stránky Evropského spotřebitelského centra (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Spotřebitelé mají právo se
rozhodnout, zda chtějí službu reklamovat v rámci omezené záruky HP nebo v rámci zákonem stanovené
dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa
subjektu HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov
voči predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa
predmetnej zmluvy. Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych
faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné
práva zákazníka, ktorý je spotrebiteľom. Ďalšie informácie nájdete na nasledujúcom prepojení:
Zákonná záruka spotrebiteľa (www.hp.com/go/eu-legal), prípadne môžete navštíviť webovú lokalitu
európskych zákazníckych stredísk (http://ec.europa.eu/consumers/solving_consumer_disputes/non-
judicial_redress/ecc-net/index_en.htm). Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci
Obmedzenej záruky HP alebo počas zákonnej dvojročnej záručnej lehoty u predajcu.
164
Appendix A Service and support
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres
podmiotu HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy
Krajowego Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326,
GIOŚ E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących
nabywcy w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru
z umową (rękojmia). Niemniej, na możliwość korzystania z tych praw mają wpływ różne
czynniki. Ograniczona gwarancja HP w żaden sposób nie ogranicza praw konsumenta ani
na nie nie wpływa. Więcej informacji można znaleźć pod następującym łączem: Gwarancja
prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić stronę internetową
Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Konsumenci mają prawo wyboru co do możliwosci
skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej gwarancji HP albo
z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името и
адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната поддръжка
в рамките на Ограничената гаранция на HP, са както следва:
HP Inc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул.
Околовръстен Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права
за двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки
това, различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция
на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-
legal) или посетете уебсайта на Европейския потребителски център (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Потребителите имат правото да
избират дали да претендират за извършване на услуга в рамките на Ограничената гаранция на HP или да
потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa
entității HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt
următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd
District, Bucureşti
Beneficiile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani
oferită de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi
factori pot avea impact asupra eligibilităţii dvs. de a beneficia de aceste drepturi. Drepturile legale
ale consumatorului nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii
suplimentare consultaţi următorul link: garanția acordată consumatorului prin lege (www.hp.com/go/
eu-legal) sau puteți accesa site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul să
Poland
165
aleagă dacă să pretindă despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției
legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het
adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in
uw land is als volgt:
Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie
voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een
gebrek aan conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen
diverse factoren een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De
wettelijke rechten van de consument worden op geen enkele wijze beperkt of beïnvloed door de
Beperkte Garantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie
van de consument (www.hp.com/go/eu-legal) of u kan de website van het Europees Consumenten
Centrum bezoeken (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Consumenten hebben het recht om te kiezen tussen enerzijds de Beperkte
Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen
varalta, että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja
(www.hp.com/go/eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/
consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Kuluttajilla on
oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov
poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217
Meyrin, Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe
izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje
pogojev za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje
strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo
povezavo: Strankino pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih
središč za potrošnike (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu
z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo.
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Appendix A Service and support
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta
odgovornog za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HP Computing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000
Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo
kod bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori
mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne
utječe niti ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi:
Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih
potrošačkih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/
ecc-net/index_en.htm). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP
ograničenog jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz
pārdevēja un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma
līgumam, tomēr šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā
veidā neierobežo un neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju,
izmantojiet šo saiti: Patērētāju likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju
tiesību aizsardzības centra tīmekļa vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa
nodrošinājumu saskaņā ar HP ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių,
teikiančių HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis
į pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai,
tačiau tai, ar jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija
niekaip neapriboja ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite
paspaudę šią nuorodą: Teisinė vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos
vartotojų centro internetinėje svetainėje (http://ec.europa.eu/consumers/solving_consumer_disputes/
non-judicial_redress/ecc-net/index_en.htm). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal
HP ribotąją garantiją arba pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest
vastutab HP üksus aadressil:
Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland
Croatia
167
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile,
juhul kui toode ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie
jaoks need õigused ei pruugi kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija
seadusjärgseid õigusi. Lisateavet leiate järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/
eu-legal) või võite külastada Euroopa tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/
solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta
soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации. Срок
службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP рекомендует
посетить веб-сайт нашей службы поддержки по адресу http://www.hp.com/support и/или связаться
с авторизованным поставщиком услуг HP для получения рекомендаций в отношении дальнейшего
безопасного использования принтера.
HP's Premium Protection Warranty: LaserJet toner cartridge
limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or
tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation
outside of the published environmental specifications for the printer product or (c) exhibit wear from
ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem and print samples) or contact HP customer support. At HP's option, HP will either replace
products that prove to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER
WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Long life consumable and maintenance kit limited warranty
statement
This HP product is warranted to be free from defects in materials and workmanship until the earlier of a)
the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period.
Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty,
from the last purchase date.
168
Appendix A Service and support
This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered
with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of
the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written description of
the problem) or contact HP customer support. At HP’s option, HP will either replace products that prove
to be defective or refund your purchase price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO
OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED.
HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE
FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY
STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.
HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured.
NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does
not affect either the warranty to the customer or any HP support contract with the customer. However,
if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner
cartridge, HP will charge its standard time and materials charges to service the product for the
particular failure or damage.
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message
indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to
resolve the problem.
Your cartridge might not be a genuine HP cartridge if you notice the following:
● The supplies status page indicates that a non-HP supply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging differs from
HP packaging).
Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of
the product.
In addition, this memory chip collects a limited set of information about the usage of the product, which
might include the following: the date when the toner cartridge was first installed, the date when the toner
cartridge was last used, the number of pages printed using the toner cartridge, the page coverage,
HP policy on non-HP supplies
169
the printing modes used, any printing errors that might have occurred, and the product model. This
information helps HP design future products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used
to identify a customer or user of the toner cartridge or their product.
HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and
recycling program (HP Planet Partners: www.hp.com/hprecycle). The memory chips from this sampling
are read and studied in order to improve future HP products. HP partners who assist in recycling this
toner cartridge might have access to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the
memory chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement
("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP")
that governs your use of the Sign-In Once application installed on or made available by HP for use with
your printing device (the “Software”).
An amendment or addendum to this EULA may accompany the HP Product.
RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING
THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT
THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO
UNINSTALL THE PRODUCT FROM YOUR DEVICE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR
TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT
CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO
THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY
RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA
IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION
ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and
conditions of this EULA. In the case you are representing an entity or organization, the same terms
and conditions in this Section 1 shall also apply with respect to the use, copying, and storage of the
Software on the devices of your respective entity or organization.
a. Use. You may use one copy of the Software on your device for the purpose of accessing and
using the Software. You may not separate component parts of the Software for use on more
than one device. You do not have the right to distribute the Software, nor do you have the right
to modify the Software or disable any licensing or control feature of the Software. You may
load the Software into the temporary memory (RAM)of your device for purposes of using the
Software.
b. Storage. You may copy the Software into the local memory or storage device of your device.
c. Copying. You may make archival or back-up copies of the Software, provided the copy contains
all of the original Software's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this
EULA.
170
Appendix A Service and support
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the
Software which constitutes non-proprietary HP software or software provided under public
license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the
software license agreement or other documentation accompanying such Freeware at the time
of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed
entirely by the terms and conditions of such license.
2. UPGRADES. To use Software identified as an upgrade, you must first be licensed for the original
Software identified by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software
provided by HP unless HP provides other terms along with the update or supplement. In case of a
conflict between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software may make a one-time transfer of the Software to
another end user. Any transfer must include all component parts, media, printed materials, this
EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect
transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred
product must agree to all the EULA terms. Upon transfer of the Software, your license is
automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software or use the Software for commercial
timesharing or bureau use. You may not sublicense, assign or transfer the license or Software
except as expressly provided in this EULA.
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States
copyright, trade secret, and trademark law, as well as other applicable laws and international
treaty provisions. You shall not remove any product identification, copyright notices or proprietary
restrictions from the Software.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble
the Software, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon
conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this
EULA.
8. ACCOUNT SET-UP.
a. You must register and establish an account on HP ID in order to use the Software. It is your
responsibility to obtain and maintain all equipment, services and software needed for access to
and use of the HP ID account, any applications linked via this Software, and your device(s), as
well as paying any applicable charges.
b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF
ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP
immediately of any unauthorized use of your HP ID account or any other breach of security
related to this Software or the device(s) it is installed on.
End User License Agreement
171
9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP addresses,
and/or other authentication information used by you to access HP ID and the various applications
connected via this Software. HP may use this data to optimize Software performance based on user
preferences, provide support and maintenance, and assure security and software integrity. You can
read more about the data collection in the sections titled “What Data We Collect” and “How We Use
Data” in the HP Privacy Statement.
10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE “AS IS” AND WITH ALL FAULTS, AND
HEREBY DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS,
IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-
INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT
THE SOFTWARE WILL FUNCTION WITH NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF
VIRUSES ALL WITH REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied warranties, so the above disclaimer may
not apply to you in its entirety.
11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur,
the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive
remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you
separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE
LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS
INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN
ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE IN
CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS
ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or exclusion may not apply to you.
12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer
Software, Computer Software Documentation, and Technical Data for Commercial Items are
licensed to the U.S. Government under HP's standard commercial license.
13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United
States and other countries ("Export Laws") to assure that the Software is not (1) exported, directly
or indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws,
including, without limitation, nuclear, chemical, or biological weapons proliferation.
14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority
in your state of residence and, if applicable, you are duly authorized by your employer to enter into
this contract.
15. APPLICABLE LAW. This EULA is governed by the laws of the State of California, U.S.A.
16. ENTIRE AGREEMENT. Unless you have entered into a separate license agreement for the Software,
this EULA (including any addendum or amendment to this EULA which is included with the
HP Product) is the entire agreement between you and HP relating to the Software and it supersedes
all prior or contemporaneous oral or written communications, proposals and representations with
respect to the Software or any other subject matter covered by this EULA. To the extent the terms of
any HP policies or programs for support services conflict with the terms of this EULA, the terms of
this EULA shall control.
172
Appendix A Service and support
17. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benefit of
certain statutory rights and remedies under consumer legislation in respect of which HP’s liability
cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the
meaning of relevant consumer legislation in your country, state or territory, the provisions of this
EULA (including the disclaimers of warranties, limitations and exclusions of liability) must be read
subject to applicable law and apply only to the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the
‘Australian Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then
despite any other provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer
Law, including that goods will be of acceptable quality and services will be supplied with due
care and skill. You are entitled to a replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the Software
repaired or replaced if it is not of acceptable quality and the failure does not amount to a major
failure
b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee,
warranty or other term or condition implied or imposed by the Australian Consumer Law which
cannot be lawfully excluded or limited; and
c. the benefits provided to you by the express warranties in this EULA are in addition to other
rights and remedies available to you under the Australian Consumer Law. Your rights under the
Australian Consumer Law prevail to the extent that they are inconsistent with any limitations
contained in the express warranty.
The Software may be capable of retaining user-generated data. HP hereby provides you with
notice that if HP repairs your Software, that repair may result in the loss of that data. To the
full extent permitted by law, the limitations and exclusions of HP’s liability in this EULA apply in
respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above
remedies, please contact HP:
Table A-1
HP PPS Australia Pty Ltd
Building F, 1 Homebush Bay
Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278
1039 (if dialing internationally) or visit www.hp.com.au and select the “Support” tab for the most
current customer service options.
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing
the Software or warranty and support services for the Software which are not of a kind ordinarily
acquired for personal, domestic or household use or consumption, then despite any other provision
of this EULA, HP limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
End User License Agreement
173
b. provision of the Software: to any one or more of the following: replacement of the Software or
the supply of equivalent software; repair of the Software; payment of the costs of replacing the
Software or of acquiring equivalent software; or payment of the costs of having the Software
repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be
excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means
a transaction involving a person who is purchasing goods for personal, domestic or household
use or consumption and not for the purpose of a business. New Zealand consumers who are
purchasing goods for personal, domestic or household use or consumption and not for the purpose
of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure
and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as
defined above) may recover the costs of returning the product to the place of purchase if there
is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the
New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
Where any supply of products or services is for business purposes, you agree that the Consumer
Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is
fair and reasonable.
© Copyright 2019 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names
mentioned herein may be trademarks of their respective companies. To the extent permitted by
applicable law, the only warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as
constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable
for technical or editorial errors or omissions contained herein.
Version: April 2019
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and
allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP
identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly
to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is
mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs
of this service. 2) Parts for which customer self repair is optional. These parts are also designed for
Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no
additional charge under the type of warranty service designated for your product.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same-day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the HP Technical Support Center and a technician will
help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a
defective part must be returned to HP. In cases where it is required to return the defective part to HP,
you must ship the defective part back to HP within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping
material. Failure to return the defective part may result in HP billing you for the replacement. With a
customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to
be used.
174
Appendix A Service and support
Customer support
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the flyer that was in the
box with your product or at www.hp.com/support/.
Get 24-hour Internet support, and download software utilities
and drivers
www.hp.com/support/ljmfp4101-4104plus
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
Customer support 175
Environmental product stewardship
program
B
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has
been designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according to a standardized
protocol* and when these emissions data are applied to an anticipated high-use scenario in an office
workspace**, HP has determined there is no appreciable amount of ozone generated during printing and
the levels are well within current indoor air quality standards and guidelines.
* Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for office devices with printing function; DE-UZ 205 – BAM January, 2018
** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a
ventilation rate of 0.68 air changes per hour with HP printing supplies
Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources
and saves money without affecting the high performance of this product. HP printing and imaging
equipment marked with the ENERGY STAR
®
logo is qualified to the U.S. Environmental Protection
Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on
ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at:
www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend
the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the
mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the print cartridge.
176
Appendix B Environmental product stewardship program
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one
page) capability can reduce paper usage and the resulting demands on natural resources.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of the product’s life.
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve
resources and paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where
materials are separated and refined for use as raw material in new Original HP cartridges and everyday
products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and
HP never refills or resells Original HP cartridges.
To participate in the HP Planet Partners return and recycling program, visit www.hp.com/hprecycle.
Select your country/region for information on how to return HP printing supplies. Multi-lingual program
information and instructions are also included in every new HP LaserJet print cartridge package.
1
Program availability varies. For more information, visit www.hp.com/hprecycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper
meets the guidelines outlined in the
HP LaserJet Printer Family Print Media Guide
. This product is
suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Battery information
This product may contain a:
● Poly-carbonmonofluoride lithium (BR type) or
● Manganese dioxide lithium (CR type)
battery that may require special handling at end-of-life.
NOTE: NOTE for CR type only: Perchlorate material - special handling may apply. See
http://dtsc.ca.gov/hazardouswaste/perchlorate.
Weight: ~3 g
Location: On motherboard
Paper use
177
User Removable: No
廢電池請回收
For recycling information, you can contact http://www.hp.com/recycle or contact your local authorities
or the Electronics Industries Alliance: http://www.eiae.org.
Disposal of waste equipment by users (EU, UK, and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should
protect human health and the environment by handing over your waste equipment to a designated
collection point for the recycling of waste electrical and electronic equipment. For more information,
please contact your household waste disposal service, or go to: www.hp.com/recycle.
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling
programs go to: www.hp.com/recycle.
Brazil hardware recycling information
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora
estejam em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter,
ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil
deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o
infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento
comercial ou rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
www.hp.com.br/reciclar
178 Appendix B Environmental product stewardship program
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our
products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of
the European Parliament and the Council). A chemical information report for this product can be found
at:
www.hp.com/go/reach.
Product Power Data per European Union Commission
Regulation 1275/2008 and the UK Relevant Statutory
Requirements
For product power data, including the power consumption of the product in networked standby if all
wired network ports are connected and all wireless network ports are activated, please refer to section
P14 ‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
The regulation of the implementation on China energy label for
printer, fax, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及 能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。 根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 LaserJet 打印机和高性能喷墨打印机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。 此数据表示为每周千瓦时 (kWh)。
WEEE (Turkey)
179
标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而 得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规格的详细信息，请参阅 GB21521 标准的当前版本。
Restriction on Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent
chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding
0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in
Schedule 2 of the Rule.
180
Appendix B Environmental product stewardship program
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that
helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net.
For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/
environment/pdf/epeat_printers.pdf.
182 Appendix B Environmental product stewardship program
Substances Table (Taiwan)
Substances Table (Taiwan) 183
For more information
To obtain information about these environmental topics:
● Product environmental profile sheet for this and many related HP products
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment.
Also, visit www.hp.com/recycle.
184
Appendix B Environmental product stewardship program
Regulatory informationC
Regulatory statements
Regulatory model identification numbers
For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory
model numbers should not be confused with marketing names or product numbers.
Table C-1
Regulatory model numbers
Product model number Regulatory model number
HP LaserJet Pro MFP 4101dwe SHNGC-1801-01
HP LaserJet Pro MFP 4101fdne SHNGC-1801-00
HP LaserJet Pro MFP 4101fdwe SHNGC-1801-02
HP LaserJet Pro MFP 4102dwe SHNGC-1801-01
HP LaserJet Pro MFP 4102fdne SHNGC-1801-00
HP LaserJet Pro MFP 4102fdwe SHNGC-1801-02
European Union & United Kingdom Regulatory Notice
Products bearing the CE marking and UKCA marking comply with one or more of the following EU
Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive
2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS
Directive 2011/65/EU.
Compliance with these directives is assessed using applicable European Harmonized Standards.
The full EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/
certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be
found on the regulatory label.)
The point of contact for regulatory matters is: Email techr[email protected]
The EU point of contact for regulatory matters is:
HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany
The UK point of contact for regulatory matters is:
Regulatory information
185
HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio/TV technician for help.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void
the user’s authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-003(B)/NMB-003(B)
VCCI statement (Japan)
VCCI 32-1 規定適合の場合
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the
product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the
product.
186
Appendix C Regulatory information
Power cord statement (Japan)
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
has implemented regulations for laser products manufactured since August 1, 1976. Compliance is
mandatory for products marketed in the United States. The device is certified as a “Class 1” laser
product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance
Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted
inside the device is completely confined within protective housings and external covers, the laser beam
cannot escape during any phase of normal user operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specified
in this user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: techregshelp@hp.com or Telephone contact: +1 (650) 857-1501
Laser statement for Finland
Luokan 1 laserlaite
HP LaserJet Pro MFP 4101dwe, 4101fdne, 4101fdwe, 4102dwe, 4102fdne, 4102fdwe, laserkirjoitin on
käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi
estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin
EN 60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän
turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för
osynlig laserstrålning, som överskrider gränsen för laserklass 1.
HUOLTO
HP LaserJet Pro MFP 4101dwe, 4101fdne, 4101fdwe, 4102dwe, 4102fdne, 4102fdwe - kirjoittimen sisällä ei
ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen
koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan
puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia,
jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Power cord statement (Japan)
187
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa
toiminnassa. Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig
laserstrålning. Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W
Luokan 3B laser.
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B.
direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschränkungen der
Lesbarkeit der dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
188
Appendix C Regulatory information
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
Taiwan BSMI USB Port (Walk-up) statement
台灣 BSMI USB 埠 (Walk-up) 聲明
產品前端, 上方或側邊之 USB 埠 (walk-up 埠), 僅支持隨身碟.
Product stability
Do not extend more than one paper tray at a time.
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
189
Do not use paper tray as a step.
All trays must be closed while relocating/moving product.
Keep hands out of paper tray when closing.
If the printer has a keyboard, close keyboard tray when not in use.
Telecom (fax) statements
Fax Cord Statement
Product may or may not have fax/telephone cord enclosed. If not provided to reduce the risk of fire, use
only No. 26 AWG or larger telecommunication line cord.
Europe Statement for Telecom Operation
The printer meets applicable EU Directive & UK Statutory Instruments and carries the CE & UKCA mark
accordingly. For details see EU & UK Declaration of Conformity issued by the manufacturer.
For printers with the feature to be connected to the analog Public Switched Telecommunication
Networks (PSTN):
Due to differences between individual European national PSTNs the product may not guarantee
unconditional assurance of successful operation on every PSTN termination point. Network
compatibility depends on the correct setting being selected by the customer in preparation of its
connection to the PSTN. Please follow the instructions provided in the user manual. If you experience
network compatibility issues, please contact your equipment supplier or HP Inc. help desk in the country
of operation. Connecting to a PSTN termination point may be the subject of additional requirements set
out by the local PSTN operator.
New Zealand Telecom Statements
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has
accepted that the item complies with minimum conditions for connection to its network. It indicates
no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it
provides no assurance that any item will work correctly in all respects with another item of Telepermitted
equipment of a different make or model, nor does it imply that any product is compatible with all of
Telecom’s network services.
This equipment may not provide for the effective hand-over of a call to another device connected to the
same line.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for
New Zealand.
Additional FCC statement for telecom products (US)
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On
the back of this equipment is a label that contains, among other information, a product identifier in the
format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The REN is used to determine the quantity of devices, which may be connected to the telephone line.
Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming
190
Appendix C Regulatory information
call. In most, but not all, areas, the sum of the RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total RENs, contact the
telephone company to determine the maximum REN for the calling area.
This equipment uses the following USOC jacks: RJ11C.
FCC-compliant telephone cord, jack and modular plug should be used with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a compatible
modular jack, which is Part 68 compliant. This equipment cannot be used on telephone company-
provided coin service. Connection to Party Line Service is subject to state tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. If advance notice is not practical,
the telephone company will notify the customer as soon as possible. Also, you will be advised of your
right to file a complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the operation of the equipment. If this happens, the telephone company will provide
advance notice in order for you to make the necessary modifications in order to maintain uninterrupted
service.
If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or)
warranty information. If the trouble is causing harm to the telephone network, the telephone company
may request you remove the equipment from the network until the problem is resolved.
The customer can do the following repairs: Replace any original equipment that came with the device.
This includes the toner cartridge, the supports for trays and bins, the power cord, and the telephone
cord. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this
device is connected. This is to avoid damage to the equipment caused by local lightning strikes and
other electrical surges.
Telephone Consumer Protection Act (US)
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic device, including fax machines, to send any message unless such message clearly
contains, in a margin at the top or bottom of each transmitted page or on the first page of the
transmission, the date and time it is sent and an identification of the business, other entity, or individual
sending the message and the telephone number of the sending machine or such business, or other
entity, or individual. (The telephone number provided cannot be a 900 number or any other number for
which charges exceed local or long distance transmission charges).
Industry Canada CS-03 requirements
Notice: The Industry Canada label identifies certified equipment. This certification means the equipment
meets certain telecommunications network protective, operational, and safety requirements as
prescribed in the appropriate Terminal Equipment Technical Requirement document(s). The Department
does not guarantee the equipment will operate to the user’s satisfaction. Before installing this
equipment, users should ensure that it is permissible for the equipment to be connected to the facilities
of the local telecommunications company. The equipment must also be installed using an acceptable
method of connection. The customer should be aware that compliance with the above conditions
may not prevent degradation of service in some situations. Repairs to certified equipment should be
coordinated by a representative designated by the supplier. Any repairs or alterations made by the
user to this equipment, or equipment malfunctions, may give the telecommunications company cause
to request the user to disconnect the equipment. Users should ensure for their own protection that
Telephone Consumer Protection Act (US)
191
the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe
system, if present, are connected together. This precaution can be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence
Number (REN) of this device is shown on the regulatory chassis label.
This product meets the applicable Innovation, Science and Economic Development Canada technical
specifications.
The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be
connected to a telephone interface. The termination of an interface may consist of any combination
of devices subject only to the requirement that the sum of the RENs of all the devices not exceed five (5).
The standard connecting arrangement code (telephone jack type) for equipment with direct
connections to the telephone network is CA11A.
Remarque: L'étiquette Industrie Canaca identifie un équiement certifié. Cette certification signifie que
l'équipement satisfait à certaines exigences en matière de protection, d'exploitation et de sécurité
du réseau de télécommunications, conformément au(x) document(s) sur les exigences techniques
relatives à l'équipement terminal. Le Ministère ne garantit pas que l'équipement donnera satisfaction
à l'utilisateur. Avant d'installer cet équipement, les utilisateurs doivent s'assurer qu'ils sont autorisés
à connecter l'équipement aux installations de l'entreprise locale de télécommunications. L'équipement
doit également être installé via une méthode de connexion appropriée. Le client doit être conscient que
le respect des conditions ci-dessus ne peut pas empêcher la dégradation du service dans certaines
situations. Les réparations de l'équipement certifié doivent être coordonnées par un représentant
désigné par le fournisseur. Toute réparation ou modification apportée par l'utilisateur à cet équipement
ou tout dysfonctionnement de l'équipement peut amener l'entreprise de télécommunications à
demander à l'utilisateur de débrancher l'équipement. Pour leur propre protection, les utilisateurs
doivent s'assurer que les connexions électriques à la terre du service public d'électricité, des lignes
téléphoniques et, le cas échéant, des conduites d'eau métalliques internes sont raccordées ensemble.
Cette précaution peut être particulièrement importante dans les zones rurales.
CAUTION: Les utilisateurs ne doivent pas tenter d'effectuer eux-mêmes de tels raccordements, mais
doivent prendre contact avec les services d'inspection électrique appropriés ou avec un électricien,
selon le cas. Le numéro d'équivalence de sonnerie (REN) de cet appareil est indiqué sur l'étiquette
réglementaire du châssis.
Ce produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et
Développement économique Canada.
Le numéro d'équivalence de sonnerie (REN) indique le nombre maximum d'appareils pouvant être
connectés à une interface téléphonique. La terminaison d'une interface peut consister en n'importe
quelle combinaison de dispositifs, à la seule condition que la somme des REN de tous les dispositifs ne
dépasse pas cinq (5).
Le code de raccordement standard (type prise téléphonique) pour les appareils directement raccordés
au réseau téléphonique est CA11A.
Japan Telecom Mark
この製品には、認定済みファックス モジュールが含まれています。
認証番号 (XXX XXXXXXXX) は、HP アナログ ファックス アクセサリにあります。
192
Appendix C Regulatory information
Belarus
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об
описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь)
продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь,
размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY.
Wireless statements
European regulatory notice
Wireless functionality in Europe
For products with 802.11b/g/n or Bluetooth radio This product operates on radio frequency between 2400 MHz
and 2483.5 MHz, with a transmit power of 20 dBm (100 mW) or
less.
For products with 802.11a/b/g/n radio
CAUTION: IEEE802.11x wireless LAN with 5.15-5.35 GHz
frequency band is restricted for indoor use only in all European
Union member states, EFTA (Iceland, Norway, Liechtenstein)
and most other European countries (i.e.: Switzerland, Turkey,
Republic of Serbia). Using this WLAN application outdoors
might lead to interference issues with existing radio services.
This product operates on radio frequencies between 2400
MHz and 2483.5 MHz, and between 5170 MHz and 5710 MHz,
with a transmit power of 20 dBm (100 mW) or less.
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure
limits. Nevertheless, the device shall be used in such a manner that the potential for human contact
during normal operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity
to the antenna shall not be less than 20 cm (8 in) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modifications to the operation of this
product without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio
transmission exposure, it is recommended that this device be operated no less than 20 cm from the
head, neck, or body.
Belarus
193
Brazil: (Portuguese)
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar
interferência em sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus as set out in the radio interference regulations of the Canadian Department of
Communications. The internal wireless radio complies with RSS 210 of Industry Canada.
Pour l´usage d´intérieur. Le présent appareil numérique n´émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de Classe B prescribes dans le règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Le composant
RF interne est conforme à la norme CNR-210 d´Industrie Canada.
Products with 5 GHz Operation Industry of Canada
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its
operation in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used
indoors for the frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference
to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to
5.35-GHz and 5.65- to 5.85-GHz bands. These radar stations can cause interference with and/or
damage to this device.
Lors de l'utilisation d'un réseau local sans fil IEEE 802.11a, ce produit est réservé à une utilisation en
intérieur en raison de sa plage de fréquences, comprise entre 5,15 et 5,25 GHz. Industrie Canada
recommande l'utilisation en intérieur de ce produit pour la plage de fréquences comprise entre 5,15
et 5,25 GHz afin de réduire les interférences nuisibles potentielles avec les systèmes de satellite
portables utilisant le même canal. Le radar à haute puissance est défini comme étant le principal
utilisateur des bandes 5,25 à 5,35 GHz et 5,65 à 5,85 GHz. Ces stations radar peuvent provoquer des
interférences sur ce périphérique et/ou l'endommager.
Exposure to Radio Frequency Radiation (Canada)
WARNING! Exposure to Radio Frequency Radiation The radiated output power of this device is below
the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such
a manner that the potential for human contact is minimized during normal operation.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human
proximity to the antennas should not be less than 20 cm (8 inches).
AVERTISSEMENT! Exposition aux émissions de fréquences radio. La puissance de sortie émise par
ce périphérique est inférieure aux limites fixées par Industrie Canada en matière d’exposition aux
fréquences radio. Néanmoins, les précautions d'utilisation du périphérique doivent être respectées afin
de limiter tout risque de contact avec une personne.
European Regulatory Notice
The telecommunications functionality of this product may be used in the following European countries/
regions:
194
Appendix C Regulatory information
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
China CMIIT Wireless Statement
中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
Notice for use in Japan
この機器は技術基準適合証明又は工事設計認証を受けた無線設備を搭載しています。
Notice for use in Russia
Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11 b/g)
с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с
использованием диапазона частот 2400-2483,5 МГц (каналы 1-13). При использовании внутри помещений
максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять не более
100мВт.
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo
o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Taiwan statement
取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更
原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，
應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。
低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。
Taiwan NCC statement
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Korean statement
무선
전용제품:
해당 무선설비는 전파혼신 가능성이 있음으로 인명안전과 관련된 서비스는 할 수 없음.
(무선모듈제품이설치되어있는경무)
Thailand Wireless Statement
เครื่องวิทยุคมนาคมนี้มีระดบั การแผ่คลื่นแม่เหล็กไฟฟ้ าสอดคล้องตามมาตรฐานความปลอดภยั ต่อสุขภาพของมนุษย์จาก
การ ใช้เครื่องวิทยุคมนาคมที่คณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกําหนด
China CMIIT Wireless Statement
195
This radio communication equipment has the electromagnetic field strength in compliance with the
Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the
National Telecommunications Commission.
RFID/NFC Statement
China Short Range Device Statement
若产品为微功率短距离无线电发射设备 ，在此承诺: 本设备符合《微功率短距离无线电发射设备目录和技
术要求》， 不擅自做任何改变，不会对其他合法的无线电台（站）产生有害干扰，也不会提出免受有害干扰
保护，不会在任何管制区域内使用.
196 Appendix C Regulatory information
Index
Symbols/Numerics
550-sheet paper trays
part numbers 27
550-sheet tray
jams 97, 113
A
accessories
ordering 27
part numbers 27
acoustic specifications 13
Address Book
set up 59
AirPrint 49, 51
alternative letterhead mode 15
Android devices
printing from 49, 51
anticounterfeit supplies 158, 169
applications
downloading 79
Apps menu 79
B
batteries included 176, 177
bin, output
locating 2
browser requirements
HP Embedded Web Server 80
C
cartridge
dynamic security 29
replacing 33, 35
cartridge policy 29, 30
cartridge protection 29, 32
cartridges
non-HP 158, 169
order numbers 34
recycling 176, 177
warranty 158, 168
checklist
fax troubleshooting 154
wireless connectivity 151
China Short Range Device
Statement 196
cleaning
glass 143, 148
paper path 130
Contact Lists
set up 59
control panel
help 89
locating 2
locating features 4
copying
edges of documents 143, 146
multiple copies 53
optimizing for text or
pictures 143
overview 53
setting paper size and
type 143
single copies 53
two-sided documents 53
counterfeit supplies 158, 169
customer support
online 89, 158, 175
D
deleting
stored jobs 44, 48
dimensions, printer 10
disposal, end-of-life 176, 177
document feeder 53
copying two-sided
documents 53
faxing from 72
jams 97, 99
paper-feeding problems 96
double-sided copying 53
double-sided printing
Mac 42
Windows 39
drivers, supported 9
duplex 53
duplex printing
Mac 42
duplex printing (double-sided)
settings (Windows) 39
Windows 39
duplexer
clear jams 126
jams 97
duplexing
automatically (Windows) 40
manually (Mac) 42
manually (Windows) 39
dynamic security
toner cartridge 29
E
EconoMode setting 85, 130
economy settings 85
electronic faxes
sending 72
electronic hardware
recycling 176, 178
Embedded Web Server (EWS)
assigning passwords 85
features 80
end-of-life disposal 176, 177
envelopes
loading 25
orientation 25
environmental stewardship
program 176
Eurasian conformity 185, 189
F
fax
sending from software 72
solve general problems 154,
155
speed dials 72, 76
fax troubleshooting
checklist 154
faxing
from a computer
(Windows) 72
from the document feeder 72
from the flatbed scanner 72
FCC regulations 185
Finnish laser safety
statement 185, 187
firmware
updating 87
formatter
locating 3
fraud Web site 158, 169
fuser
jams 97
Index
197
G
genuine HP cartridges 29, 30
glass, cleaning 143, 148
H
hardware recycling, Brazil 176,
178
Help button
locating 4
help, control panel 89
Home button
locating 4
HP Customer Care 89, 158, 175
HP Easy Scan Software
(macOS) 56
HP Embedded Web Server (EWS)
features 80
HP ePrint 50
HP EWS, using 80
HP fraud Web site 158, 169
HP Printer Home Page, using 80
HP Scan software (Windows) 56
HP Web Jetadmin 87
HP Web Services
applications 79
enabling 79
I
image quality
check toner-cartridge
status 130, 131
image quality issues
examples and solutions 129
IP network settings
configure 82
J
jams
550-sheet tray 97, 113
document feeder 97, 99
duplexer 97, 126
fuser 97
locations 97, 98
output bin 97, 122
Toner cartridge 118
Tray 1 97, 102
Tray 2 97, 107
Tray 3 113
Japanese VCCI statement 185,
186
Jetadmin, HP Web 87
jobs, stored
creating (Windows) 44
deleting 44, 48
Mac settings 44
printing 44
K
Korean EMC statement 185
L
laser safety statements 185, 187
license, software 158, 170
loading
paper in Tray 1 15
paper in Tray 2 19
paper in Tray 3 22
M
Mac driver settings
Job Storage 44
manual duplex
Mac 42
Windows 39
material restrictions 176, 177
Material Safety Data Sheet
(MSDS) 176, 181
memory
included 7
memory chip (toner)
locating 33, 34
memory chip, toner cartridge
description 158, 169
mercury-free product 176, 177
Microsoft Word, faxing from 72
mobile printing
Android devices 49, 51
mobile printing, software
supported 10
multiple pages per sheet
printing (Mac) 42
printing (Windows) 39
N
network settings 82
networks
HP Web Jetadmin 87
supported 7
non-HP supplies 158, 169
number of copies, changing 53
O
on/off button
locating 2
online help, control panel 89
online support 89, 158, 175
Open source license 2
operating systems, supported 9
ordering
supplies and accessories 27
output bin
clear jams 97, 122
locating 2
P
pages per minute 7
pages per sheet
selecting (Mac) 42
selecting (Windows) 39
paper
jams 97
loading Tray 1 15
loading Tray 2 19
loading Tray 3 22
selecting 130, 133
Tray 1 orientation 15, 18
Tray 2 orientation 21
Tray 3 orientation 24
paper jams
550-sheet tray 97, 113
document feeder 97, 99
duplexer 97, 126
fuser 97
locations 97, 98
output bin 97, 122
toner cartridge 118
Tray 1 97, 102
Tray 2 97, 107
Tray 3 113
paper pickup problems
solving 92, 94
paper trays
overview 15
part numbers 27
paper type
selecting (Windows) 39
paper types
selecting (Mac) 42
paper, ordering 27
part numbers
accessories 27
replacement parts 28
supplies 27, 28
toner cartridges 27, 34
phone book, fax
adding entries 72, 76
potential shock hazard 2
power
consumption 12
198
Index
power connection
locating 3
power switch
locating 2
print drivers, supported 9
print media
loading in Tray 1 15
print on both sides
Mac 42
manually, Windows 39
Windows 39
printer
overview 1
printing
from USB flash drives 51
overview 39
stored jobs 44
printing on both sides
settings (Windows) 39
private printing 44
protect cartridges 29, 32
R
recycling 176, 177
electronic hardware 176, 178
replacement parts
part numbers 28
replacing
toner cartridge 33
toner cartridges 35
S
safety statements 185, 187
scan setup
scan to computer 63
scan to email 57
scan to network folder 60
scan to SharePoint 63
Scan to Email
set up with EWS 59
Scan to Folder
set up with EWS 62
scanner
faxing from 72
glass cleaning 143, 148
scanning
from HP Easy Scan Software
(macOS) 56
from HP Scan software
(Windows) 56
to computer 66
to email 65
to network folder 65
to SharePoint 66
to USB drive 64
security features 85
sending faxes
from software 72
shut down after delay
setting 85
Sign In button
locating 4
Sign Out button
locating 4
sleep delay
setting 85
software
sending faxes 72
software license
agreement 158, 170
solve problems
fax 154, 155
speed dials
deleting entries 76
editing entries 76
programming 72
storage, job
Mac settings 44
store print jobs 44
stored jobs
creating (Mac) 44
creating (Windows) 44
deleting 44, 48
printing 44
storing jobs
with Windows 44
supplies
counterfeit 158, 169
low threshold settings 90
non-HP 158, 169
ordering 27
part numbers 27, 28
recycling 176, 177
replacing toner cartridge 33
replacing toner cartridges 35
using when low 90
support
online 89, 158, 175
supported operating systems 9
system requirements
HP Embedded Web Server 80
T
Taiwan EMI statement 185
technical support
online 89, 158, 175
toner cartridge
components 33
dynamic security 29
low threshold settings 90
replacing 33
using when low 90
Toner Cartridge
jams 118
toner cartridges
components 34
memory chips 158, 169
non-HP 158, 169
order numbers 34
part numbers 27, 34
recycling 176, 177
replacing 35
See
toner cartridges
warranty 158, 168
toner-collection unit
locating 3
touchscreen
locating features 4
Tray 1
jams 97, 102
loading envelopes 25
paper orientation 15, 18
Tray 2
jams 97, 107
loading 19
Tray 2
paper orientation 21
Tray 3
jams 113
loading 22
paper orientation 24
trays
capacity 7
included 7
locating 2
troubleshooting
check toner-cartridge
status 130, 131
faxes 154
jams 97
network problems 149
overview 89
paper feed problems 92
print quality 130
wired network 149
wireless network 151
two-sided copying 53
two-sided printing
settings (Windows) 39
Index
199
U
USB flash drives
printing from 51
W
walk-up USB printing 51
warranty
customer self repair 158, 174
license 158, 170
product 158
toner cartridges 158, 168
waste disposal 176, 178
web browser requirements
HP Embedded Web Server 80
Web Services
applications 79
enabling 79
Web sites
customer support 89, 158, 175
fraud reports 158, 169
Material Safety Data Sheet
(MSDS) 176, 181
websites
HP Web Jetadmin,
downloading 87
weight, printer 10
Wi-Fi Direct Print 10
Wi-Fi Direct Printing 49
Windows
faxing from 72
wireless network
troubleshooting 151
wireless network
interference 151, 154
Word, faxing from 72
200
Index
