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WARRANTY STATEMENTS ACCOMPANYING SUCH
PRODUCTS AND SERVICES. NOTHING HEREIN
SHOULD BE CONSTRUED AS CONSTITUTING AN
ADDITIONAL WARRANTY. HP SHALL NOT BE
LIABLE FOR TECHNICAL OR EDITORIAL ERRORS
OR OMISSIONS CONTAINED HEREIN.
© Copyright 2025 HP Development Company,
L.P.
Trademark Credits
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries/regions.
Mac, OS X, macOS, and AirPrint are trademarks
of Apple Inc., registered in the U.S. and other
countries/regions.
ENERGY STAR and the ENERGY STAR mark
are registered trademarks owned by the U.S.
Environmental Protection Agency.
Android and Chromebook are trademarks of
Google LLC.
iOS is a trademark or registered trademark of
Cisco in the U.S. and other countries/regions and
is used under license.
Safety Information
Always follow basic safety precautions when
using this product to reduce risk of injury from
re or electric shock.
- Read and understand all instructions in the
documentation that comes with the printer.
- Observe all warnings and instructions marked
on the product.
- Unplug this product from wall outlets before
cleaning.
- Do not install or use this product near water, or
when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
- If the product does not operate normally, see
Solve a problem in this guide.
- There are no user-serviceable parts inside.
Refer servicing to qualied service personnel.
Table of contents
1Get started...................................................................................................................................................................................................1
Printer views ...........................................................................................................................................................................................1
Front view.......................................................................................................................................................................................1
Rear view........................................................................................................................................................................................2
Control panel features...........................................................................................................................................................................2
Tilt the control panel ....................................................................................................................................................................2
Control panel display....................................................................................................................................................................3
Function buttons...........................................................................................................................................................................3
Change printer settings.........................................................................................................................................................................4
Use HP software.....................................................................................................................................................................................5
To install HP software and open the app ...........................................................................................................................................5
2Connect your printer...................................................................................................................................................................................7
Administrator Sign In.............................................................................................................................................................................7
Sign In to the printer.....................................................................................................................................................................7
Connect to a Wi-Fi network ..................................................................................................................................................................7
Connect to a Wi-Fi network/Wi-Fi Protected Setup using the control panel ......................................................................7
Connect to a Wi-Fi network using the HP software.................................................................................................................8
Check Wi-Fi status.........................................................................................................................................................................8
Connect to an Ethernet network .........................................................................................................................................................8
Connect using a USB cable ...................................................................................................................................................................9
Change the connection type.................................................................................................................................................................9
USB to Wi-Fi ...................................................................................................................................................................................9
Wi-Fi to USB ...................................................................................................................................................................................9
3Load media ............................................................................................................................................................................................... 10
Before you begin ................................................................................................................................................................................. 10
Load paper to single-sheet slot tray 1 ............................................................................................................................................ 10
Load letterhead or preprinted paper in tray 1................................................................................................................................ 11
Load paper to tray 2 ........................................................................................................................................................................... 12
Load letterhead or preprinted paper in tray 2................................................................................................................................ 15
Portrait printing.......................................................................................................................................................................... 15
Landscape printing .................................................................................................................................................................... 16
Load and print envelopes .................................................................................................................................................................. 18
Load envelopes into a tray ....................................................................................................................................................... 18
Print envelopes........................................................................................................................................................................... 18
Load and print labels.......................................................................................................................................................................... 19
Load labels into a tray............................................................................................................................................................... 19
Print labels .................................................................................................................................................................................. 20
iii
Load an original on the scanner glass............................................................................................................................................. 20
Load an original in the document feeder........................................................................................................................................ 22
Change the default paper settings................................................................................................................................................... 23
4Congure your printer............................................................................................................................................................................. 24
Congure using the embedded web server (EWS) ........................................................................................................................ 24
Open the embedded web server (EWS) ................................................................................................................................. 24
View or change network settings............................................................................................................................................ 24
Manually change IPv4 and IPv6 TCP/IP parameters............................................................................................................. 25
Assign or change the system password.......................................................................................................................................... 25
Change energy-conservation settings ............................................................................................................................................ 25
Update printer...................................................................................................................................................................................... 25
Update printer using the control panel .................................................................................................................................. 25
Update printer using the embedded web server (EWS) ...................................................................................................... 26
HPWebJetadmin................................................................................................................................................................................ 26
5Print............................................................................................................................................................................................................ 27
Print from a Windows computer....................................................................................................................................................... 27
Print from a Mac computer................................................................................................................................................................ 27
Print from mobile devices.................................................................................................................................................................. 27
Print using Wi-Fi Direct....................................................................................................................................................................... 28
Use walk-up USB printing .................................................................................................................................................................. 28
Access USB les on the printer................................................................................................................................................. 28
Print documents......................................................................................................................................................................... 29
View and print photos ............................................................................................................................................................... 29
Tips for successful printing................................................................................................................................................................ 30
Toner cartridge tips.................................................................................................................................................................... 30
Paper loading tips ...................................................................................................................................................................... 30
6Copy, Scan, and Mobile Fax .................................................................................................................................................................... 31
Copy....................................................................................................................................................................................................... 31
Copy from printer....................................................................................................................................................................... 31
Copy or scan from a mobile device ......................................................................................................................................... 32
Additional copy tasks................................................................................................................................................................. 32
Scan....................................................................................................................................................................................................... 32
Scan and share les from the printer ..................................................................................................................................... 32
Set up Scan to Email using the Embedded Web Server (EWS)........................................................................................... 32
Congure default job options (optional)................................................................................................................................. 33
Congure contacts list (optional)............................................................................................................................................. 34
Congure Quick Sets (optional)................................................................................................................................................ 34
Set up a Scan to Network Folder using the Embedded Web Server (EWS) ...................................................................... 34
Scan to a USB device from printer........................................................................................................................................... 35
Set up scan to SharePoint ........................................................................................................................................................ 35
Scan to computer from the control panel (Windows).......................................................................................................... 36
Install HP Universal Scan Software................................................................................................................................ 36
iv
Enable Scan to Computer ................................................................................................................................................ 36
Change the default scan settings in Windows (Optional)........................................................................................... 37
Scan using Web Scan................................................................................................................................................................. 37
Enable Web Scan............................................................................................................................................................... 37
Scan using Web Scan........................................................................................................................................................ 37
Tips for copy and scan success................................................................................................................................................ 37
Additional scan tasks................................................................................................................................................................. 38
Mobile Fax............................................................................................................................................................................................. 38
7Fax.............................................................................................................................................................................................................. 39
Send a fax............................................................................................................................................................................................. 39
Send a standard fax............................................................................................................................................................................ 39
Send a standard fax from the computer (Windows) ..................................................................................................................... 40
Send a fax from a phone.................................................................................................................................................................... 40
Send a scheduled fax using the control panel ............................................................................................................................... 40
Send a fax using the printer memory.............................................................................................................................................. 41
Send a fax to multiple recipients using group address book....................................................................................................... 41
Receive a fax........................................................................................................................................................................................ 42
Receive a fax manually....................................................................................................................................................................... 42
Reprint faxes in memory using the control panel ......................................................................................................................... 43
Block unwanted fax numbers ........................................................................................................................................................... 43
Add a number to the Blocked Fax Numbers list.................................................................................................................... 43
Remove numbers from the Blocked Fax Numbers list ........................................................................................................ 44
Print a Blocked Fax Report........................................................................................................................................................ 44
Set up address book contacts........................................................................................................................................................... 44
Create an address book contact .............................................................................................................................................. 44
Change address book contacts................................................................................................................................................ 45
Create and edit a group address book contact...................................................................................................................... 45
Set up group contacts ...................................................................................................................................................... 45
Change group address book contacts ........................................................................................................................... 45
Delete address book contacts.................................................................................................................................................. 46
Delete group address book contacts...................................................................................................................................... 46
Change fax settings............................................................................................................................................................................ 46
Congure the fax dialing settings............................................................................................................................................ 46
Enable scan and fax method.................................................................................................................................................... 47
Set the fax number conrmation ............................................................................................................................................ 47
Set the error correction mode (ECM) settings....................................................................................................................... 48
Set the overlay fax header ....................................................................................................................................................... 48
Set the billing code .................................................................................................................................................................... 48
Set the fax notications (send or receive) settings .............................................................................................................. 49
Congure the fax printing settings.......................................................................................................................................... 49
Set the answer mode (auto answer)....................................................................................................................................... 50
Set the number of rings............................................................................................................................................................ 50
Set the fax ring volume............................................................................................................................................................. 50
Set the answer ring pattern for distinctive ring..................................................................................................................... 51
v
Set the 2-sided fax printing...................................................................................................................................................... 51
Set the stamp received faxes settings ................................................................................................................................... 52
Set the Fit to Page settings ...................................................................................................................................................... 52
Add a number to the Blocked Fax Numbers list.................................................................................................................... 52
Set the Fax Speed (send or receive) settings......................................................................................................................... 52
Set the dial type ......................................................................................................................................................................... 53
Set fax forward........................................................................................................................................................................... 53
Congure fax archiving.............................................................................................................................................................. 54
Fax archive requirements ................................................................................................................................................ 54
Set up or modify fax archive settings............................................................................................................................ 54
Turn o fax archiving........................................................................................................................................................ 54
Fax and digital phone services.......................................................................................................................................................... 55
Fax on Voice over Internet Protocol ................................................................................................................................................. 55
Fax reports ........................................................................................................................................................................................... 56
Print fax conrmation reports.................................................................................................................................................. 56
Set the fax number conrmation ................................................................................................................................... 56
Include an image of the fax on the report .................................................................................................................... 56
Print the fax reports or logs ..................................................................................................................................................... 56
Clear the Fax Log/Memory........................................................................................................................................................ 57
Billing Codes Report................................................................................................................................................................... 57
Caller ID Report........................................................................................................................................................................... 57
Blocked Fax Report .................................................................................................................................................................... 57
Fax Trace Report ........................................................................................................................................................................ 58
Fax Activity Log........................................................................................................................................................................... 58
Fax Call Report............................................................................................................................................................................ 58
Additional fax setup............................................................................................................................................................................ 58
Set up faxing (parallel phone systems).................................................................................................................................. 58
Select the correct fax setup for your home or oice................................................................................................... 59
Case A: Separate fax line (no voice calls received)................................................................................................................ 61
Set up the printer with a separate fax line.................................................................................................................... 61
Case B: Set up the printer with DSL......................................................................................................................................... 62
Set up the printer with DSL ............................................................................................................................................. 62
Case C: Set up the printer with aPBX phone system or an ISDN line................................................................................ 63
Case D: Fax with a distinctive ring service on the same line ............................................................................................... 63
Set up the printer with a distinctive ring service.......................................................................................................... 64
Case E: Shared voice/fax line.................................................................................................................................................... 64
Set up the printer with a shared voice/fax line............................................................................................................. 65
Case F: Shared voice/fax line with voice mail ........................................................................................................................ 66
Set up the printer with voice mail................................................................................................................................... 66
Case G: Fax line shared with computer modem (no voice calls received)......................................................................... 67
Set up the printer with a computer dial-up modem.................................................................................................... 67
Set up the printer with a computer DSL/ADSL modem .............................................................................................. 68
Case H: Shared voice/fax line with computer modem......................................................................................................... 69
Shared voice/fax with computer dial-up modem ........................................................................................................ 69
Shared voice/fax with computer DSL/ADSL modem................................................................................................... 71
Case I: Shared voice/fax line with answering machine ........................................................................................................ 73
Set up the printer with a shared voice/fax line with answering machine................................................................ 74
Case J: Shared voice/fax line with computer modem and answering machine............................................................... 75
vi
Shared voice/fax line with computer dial-up modem and answering machine ..................................................... 75
Shared voice/fax line with computer DSL/ADSL modem and answering machine................................................ 77
Case K: Shared voice/fax line with computer dial-up modem and voice mail ................................................................. 78
Set up the printer on the same phone line as a computer with two phone ports ................................................. 79
Run the fax test.......................................................................................................................................................................... 80
Test fax setup .................................................................................................................................................................... 80
8Supplies, accessories, and parts............................................................................................................................................................ 81
Order supplies, accessories, and parts............................................................................................................................................ 81
Order ............................................................................................................................................................................................ 81
Supplies and accessories.......................................................................................................................................................... 81
Check estimated toner levels................................................................................................................................................... 82
Customer self-repair parts ....................................................................................................................................................... 82
Congure the HP toner-cartridge-protection supply settings............................................................................................ 83
Enable or disable the Cartridge Policy feature...................................................................................................................... 83
Replace toner cartridge............................................................................................................................................................. 83
Cartridge low........................................................................................................................................................................................ 86
Cartridge is low........................................................................................................................................................................... 86
Cartridge is very low .................................................................................................................................................................. 86
Change the “Very Low” settings .............................................................................................................................................. 87
Order supplies............................................................................................................................................................................. 87
9Solve a problem ....................................................................................................................................................................................... 88
Jams and paper-feed issues.............................................................................................................................................................. 88
Possible jam locations............................................................................................................................................................... 88
Remove jammed paper............................................................................................................................................................. 89
Clear a paper jam from single sheet slot tray 1........................................................................................................... 89
Clear a paper jam from tray 2 ......................................................................................................................................... 91
Clear a paper jam from the document feeder.............................................................................................................. 93
Clear a paper jam from the rear access door................................................................................................................ 98
Clear a paper jam in the output bin................................................................................................................................ 99
Solve paper-feed problems .............................................................................................................................................................101
Printing issues ...................................................................................................................................................................................102
Fix print quality issues.............................................................................................................................................................102
Print from a dierent software program ....................................................................................................................102
Check the paper-type setting for the print job...........................................................................................................102
Check toner-cartridge status ........................................................................................................................................103
Print a cleaning page......................................................................................................................................................103
Visually inspect the toner cartridge .............................................................................................................................103
Check paper and the printing environment................................................................................................................103
Calibrate the printer to align the colors.......................................................................................................................105
Adjust color settings (Windows) ...................................................................................................................................105
Adjust Print Density ........................................................................................................................................................106
Print and interpret the print quality page ...................................................................................................................106
Resolving print quality problems...........................................................................................................................................106
Introduction......................................................................................................................................................................107
Troubleshoot print quality problems...........................................................................................................................107
Copy and scan issues........................................................................................................................................................................112
vii
Clean the pickup rollers and separation pad in the document feeder......................................................................................112
Fax issues...........................................................................................................................................................................................113
What to do if the fax test failed..............................................................................................................................................114
The "Fax Hardware Interface Test" failed ....................................................................................................................114
The "Active Telephone Line Detection Test" failed.....................................................................................................114
The "Dial Tone Detection" test failed............................................................................................................................114
The "Line Current Test" failed........................................................................................................................................115
Troubleshoot fax problems....................................................................................................................................................116
The display always shows Phone O Hook ................................................................................................................116
The printer is having problems sending and receiving faxes...................................................................................116
The printer cannot receive faxes, but can send faxes...............................................................................................117
The printer cannot send faxes, but can receive faxes...............................................................................................119
Fax tones are recorded on my answering machine...................................................................................................119
Fax reports................................................................................................................................................................................119
Fax T.30 Trace Reports ..................................................................................................................................................119
Fax test report .................................................................................................................................................................120
Clear the Fax Log/Memory ............................................................................................................................................120
PBX Ring Detect ..............................................................................................................................................................120
Network and connection issues......................................................................................................................................................121
Fix Wi-Fi connection.................................................................................................................................................................121
Wi-Fi connectivity checklist ....................................................................................................................................................121
The printer does not print after the Wi-Fi conguration completes................................................................................122
The printer does not print, and the computer has a third-party rewall installed........................................................122
The Wi-Fi connection does not work after moving the Wi-Fi router or printer..............................................................122
Cannot connect more devices to the Wi-Fi printer (Wi-Fi Direct) .....................................................................................122
The printer cannot print when your computer is on a VPN...............................................................................................123
The network does not appear in the Wi-Fi networks list...................................................................................................123
The Wi-Fi network is not functioning....................................................................................................................................123
Reduce interference on a Wi-Fi network..............................................................................................................................123
Fix Wi-Fi Direct connection .....................................................................................................................................................124
Fix Ethernet connection..........................................................................................................................................................124
Poor physical connection........................................................................................................................................................124
The computer is using the incorrect IP address for the printer........................................................................................124
The computer is unable to communicate with the printer................................................................................................125
The printer is using incorrect link and duplex settings for the network .........................................................................125
New software programs might be causing compatibility problems................................................................................125
The computer or workstation might be set up incorrectly................................................................................................125
The printer is disabled, or other network settings are incorrect......................................................................................125
Restore original network settings.........................................................................................................................................126
Understand printer reports .............................................................................................................................................................126
Print a printer report................................................................................................................................................................126
Print a report from EWS..........................................................................................................................................................126
EWS reports ..............................................................................................................................................................................127
Restore settings ................................................................................................................................................................................127
Restore network settings ................................................................................................................................................................127
HP support .........................................................................................................................................................................................128
Contact HP.................................................................................................................................................................................128
viii
Register printer.........................................................................................................................................................................128
Additional warranty options...................................................................................................................................................129
Additional information ............................................................................................................................................................129
10HP EcoSolutions (HP and the Environment) ...................................................................................................................................130
Power management.........................................................................................................................................................................130
Appendix APrinter specications ...........................................................................................................................................................131
Technical specications....................................................................................................................................................................131
System requirements.......................................................................................................................................................................131
Supported operating systems ........................................................................................................................................................131
Printer hardware setup and software installation.......................................................................................................................132
Supported Wi-Fi band.......................................................................................................................................................................132
Printer dimensions............................................................................................................................................................................133
Power consumption, electrical specications, and acoustic emissions ...................................................................................133
Operating-environment range........................................................................................................................................................133
Warning icons ....................................................................................................................................................................................134
Laser Warning....................................................................................................................................................................................134
Appendix BService and support.............................................................................................................................................................135
HP limited warranty statement ......................................................................................................................................................135
Country/region specic terms................................................................................................................................................136
Australia ...........................................................................................................................................................................136
New Zealand....................................................................................................................................................................137
UK, Ireland, and Malta..............................................................................................................................................................138
Austria, Belgium, Germany, and Luxemburg .......................................................................................................................138
Belgium, France, and Luxemburg..........................................................................................................................................139
Italy.............................................................................................................................................................................................140
Spain...........................................................................................................................................................................................140
Denmark....................................................................................................................................................................................141
Norway.......................................................................................................................................................................................141
Sweden......................................................................................................................................................................................141
Portugal.....................................................................................................................................................................................141
Greece and Cyprus ...................................................................................................................................................................142
Hungary .....................................................................................................................................................................................142
Czech Republic..........................................................................................................................................................................142
Slovakia......................................................................................................................................................................................143
Poland........................................................................................................................................................................................143
Bulgaria......................................................................................................................................................................................143
Romania.....................................................................................................................................................................................144
Belgium and the Netherlands ................................................................................................................................................144
Finland .......................................................................................................................................................................................144
Slovenia .....................................................................................................................................................................................144
Croatia........................................................................................................................................................................................145
Latvia..........................................................................................................................................................................................145
Lithuania....................................................................................................................................................................................145
ix
Estonia.......................................................................................................................................................................................145
Russia.........................................................................................................................................................................................146
Limited Warranty Statement for HP Print Cartridges, Imaging Drums, and Imaging Units for use with HP LaserJet
Printers, HP Laser Printers and Samsung Branded Laser Printers...........................................................................................146
HP policy on non-Original HP supplies..........................................................................................................................................146
HPanticounterfeit Web site.............................................................................................................................................................146
Data stored on the toner cartridge.................................................................................................................................................147
End User License Agreement..........................................................................................................................................................147
Customer self-repair warranty service..........................................................................................................................................152
Customer support.............................................................................................................................................................................152
Appendix CEnvironmental product stewardship program ................................................................................................................153
Protecting the environment ............................................................................................................................................................153
Ozone production..............................................................................................................................................................................153
Power consumption..........................................................................................................................................................................153
Paper use............................................................................................................................................................................................153
Plastics................................................................................................................................................................................................154
HPLaserJet print supplies...............................................................................................................................................................154
Paper...................................................................................................................................................................................................154
Material restrictions..........................................................................................................................................................................154
Disposal of waste equipment by users (EU and India)................................................................................................................154
Electronic hardware recycling .........................................................................................................................................................154
Hardware recycling information (Brazil)........................................................................................................................................155
Chemical substances........................................................................................................................................................................155
Product Power Data per European Union Commission Regulation 1275/2008 ....................................................................155
SEPA Ecolabel User Information (China)........................................................................................................................................155
The regulation of the implementation on China energy label for printer, and copier............................................................156
Restriction of Hazardous Substances statement (India) ............................................................................................................156
WEEE (Turkey)....................................................................................................................................................................................156
The Table of Hazardous Substances/Elements and their Content (China)..............................................................................157
Material Safety Data Sheet (MSDS) ................................................................................................................................................157
EPEAT ..................................................................................................................................................................................................158
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan region)...........................................158
For more information .......................................................................................................................................................................159
Appendix DRegulatory information.......................................................................................................................................................160
Battery Statements ..........................................................................................................................................................................160
Reese's Law...............................................................................................................................................................................160
UK Battery .................................................................................................................................................................................160
Regulatory statements ....................................................................................................................................................................161
x
European Union and United Kingdom Regulatory Notice..................................................................................................161
Regulatory model numbers ...................................................................................................................................................161
FCC regulations.........................................................................................................................................................................162
Canada - Industry Canada ICES-003 Compliance Statement ...........................................................................................163
Power cord instructions ..........................................................................................................................................................163
Laser safety ..............................................................................................................................................................................163
Laser safety statement for EMEA..........................................................................................................................................163
Laser statement for Finland...................................................................................................................................................163
GS statement (Germany) ........................................................................................................................................................164
Nordic Statements (Denmark, Finland, Norway, Sweden).................................................................................................164
Taiwan region BSMI USB Port (Walk-up) Statement...........................................................................................................164
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)......................................................................165
Производитель и дата производства.......................................................................................................................165
Өндіруші жəне өндіру мерзімі ....................................................................................................................................165
Местные представители..............................................................................................................................................165
Жергілікті өкілдіктері....................................................................................................................................................165
Telecom (fax) statements................................................................................................................................................................166
Fax Cord Statement .................................................................................................................................................................166
Belarus statement ...................................................................................................................................................................166
Brazil ANATEL statement........................................................................................................................................................166
Canada.......................................................................................................................................................................................166
Europe Statement for Telecom Operation...........................................................................................................................167
New Zealand.............................................................................................................................................................................168
Additional FCC Statement for Telecom Products (US)........................................................................................................168
Telephone Consumer Protection Act ....................................................................................................................................168
Wireless statements.........................................................................................................................................................................169
FCC compliance statement—United States.........................................................................................................................169
Australia statement.................................................................................................................................................................169
Belarus statement ...................................................................................................................................................................169
Brazil ANATEL statement........................................................................................................................................................169
Canadian statements ..............................................................................................................................................................170
China CMIIT Wireless statements...........................................................................................................................................170
Korean statement ....................................................................................................................................................................170
Taiwan region statement (Traditional Chinese) ..................................................................................................................170
Products with 5 GHz Operation Industry of Canada...........................................................................................................170
Taiwan region NCC Statement:(Only for 5GHz)....................................................................................................................171
Exposure to Radio Frequency Radiation (Canada) .............................................................................................................171
European regulatory notice....................................................................................................................................................171
Notice for use in Russia...........................................................................................................................................................171
Mexico statement.....................................................................................................................................................................171
Thailand statement .................................................................................................................................................................171
Vietnam Telecom......................................................................................................................................................................172
Dynamic Security Enabled Printers.......................................................................................................................................172
xi
Get started1
Learn about printer parts, control panel features, and other printer functionalities.
Printer views
Printer parts and their descriptions.
Front view
Printer parts on the front.
Table 1-1 Front view
Feature Description
1 Power button
2 Walk-up USB port
3 Control panel display
4 Document feeder cover
5 Document feeder input tray
6 Output tray
7 Document feeder output extension
8 Output tray extension
9 Cartridge access door
10 Single-sheet priority feed slot tray 1
Get started 1
Table 1-1 Front view (continued)
Feature Description
11 Main Input tray / Tray 2
12 Scanner lid
13 Scanner glass
Rear view
Printer parts on the rear.
Table 1-2 Rear view
Feature Description
1 Power connection
2 Rear access door
3 Rear USB port
4 Ethernet network port
5
Fax ports / (fax models only)
Control panel features
The control panel provides interaction through control pad to indicate status, errors, and more.
Tilt the control panel
Tilt the control panel for easier viewing. Push the upper part of the control panel to tilt it upwards and push the
lower part to tilt it downwards.
2
Chapter 1Get started
Control panel display
Check printer status, perform printer tasks, and change printer settings.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
Figure 1-1 Control panel display
Table 1-3 Control panel display
Number Item Description
1 Status center Touch to view the printer status.
2 Copy widget Quick access to copy document and copy settings.
3 Function buttons Touch to perform common tasks.
Function buttons
The control panel display provides large icons to easily access the primary features of your printer.
Table 1-4
Function buttons
Function buttons Description
Menu Access printer functions, view and change printer settings, print reports, and get help information.
Control panel display 3
Table 1-4 Function buttons (continued)
Function buttons Description
Sign In/Sign Out Provides access control to the printer.
Copy Copy a document, an ID card, or a photo.
Scan Scan a document.
Print Print from a USB device or stored jobs.
Fax Set up a fax, send a fax, or reprint a received fax (fax models only).
USB Scan to or print from a USB device.
Trays Check loaded paper size and type, and change paper settings if needed.
Supplies Check the estimated toner levels and cartridge information.
Jobs Retrieve and print the stored faxes.
Help Check the contextual help content if it is available for the current operation.
Change printer settings
Use the control panel to view or change printer settings. You can also change printer settings using the HP
software or the embedded web server (EWS).
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
4
Chapter 1Get started
3. Touch the desired option to make the necessary changes.
TIP: Touch Home to return to the main screen.
Use HP software
HP software helps you perform printer tasks from a mobile device or computer.
● Set up and connect your printer.
● Print and scan documents and photos.
● Share documents through email and other applications.
● Manage printer settings, check printer status, print reports, and order supplies.
NOTE:
● You can download the HP software from the app store for your device.
● HP software supports mobile devices and computers running on certain versions of iOS, Android, Windows,
and macOS.
Visit hp.com/support for more information on systems requirements.
● HP software is only available in some languages and only supports some le formats. Some features are
only available on certain printers or models.
Install the HP software and create an HP account:
1. Visit hpsmart.com to download and install the HP software on your device.
2. Open the HP software.
If prompted, create or sign in to an HP account and register the printer.
3. Connect the printer.
See Connect your printer.
To install HP software and open the app
Complete the following steps to install and open HP software, connect your printer, and begin using the app.
1. Go to hpsmart.com to download and install HP software app on your device.
NOTE:
● iOS, Android, Windows 10 and above, and macOS: You can download HP software from the respective
app stores for the device.
2. Open HP software after installation.
● iOS/Android: From the mobile device desktop or app menu, tap HP software.
● Windows 10 and above: From the computer desktop, click Start, and then select HP software from the
app list.
Use HP software
5
Connect your printer2
Learn about dierent ways to connect your printer.
Administrator Sign In
While accessing certain settings from the printer control panel, the printer might prompt for a username and
password. Some settings in the printer control panel are locked for security reasons. To access these settings,
sign in using your username and password (PIN).
Sign In to the printer
Follow the steps to sign in when no Printer User accounts are created:
1. On the control panel Home screen, touch Sign In.
2. Touch the drop-down arrow to select Sign-In Method.
3. Select Device Administrator as the sign-in method.
4. Touch Enter Password and then enter the password (the PIN is located on the sticker inside the front door).
NOTE: If the administrator has already congured a username and password or has changed the default
PIN to a custom PIN, contact the printer administrator to get the username and password.
Connect to a Wi-Fi network
Make sure your network is ready before connecting your printer to a Wi-Fi network.
● The printer is not connected to the network using an Ethernet cable.
● The printer Wi-Fi is turned on and the Wi-Fi network is set up and working properly.
● The printer and the devices that use the printer are on the same network (subnet). While connecting the
printer, you might be prompted to enter the Wi-Fi network name (SSID) and a Wi-Fi password.
TIP:
● Visit hpsmart.com/wirelessprinting for more information about setting up and using the printer wirelessly.
● If you run into any problem with Wi-Fi connect, see Restore original network settings.
Connect to a Wi-Fi network/Wi-Fi Protected Setup using the control panel
Use the Wi-Fi Setup or Wi-Fi Protected Setup from the printer control panel to connect the printer wirelessly.
NOTE: If the printer has never been congured to connect to a Wi-Fi network before, turning on the Wi-Fi
capability automatically starts the Wi-Fi Setup.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
Connect your printer
7
3. Touch Network, and then touch Wi-Fi.
4. Touch the toggle button next to Wi-Fi to enable the Wi-Fi mode.
5. Touch Wi-Fi Setup or Wi-Fi Protected Setup, and then follow the on-screen instructions to add the printer to
your network.
After connecting the printer wirelessly, visit hpsmart.com to download and install the HP software on your device.
Connect to a Wi-Fi network using the HP software
Use the HP software on your computer or mobile device to set up or connect the printer to your Wi-Fi network.
See Use HP software.
NOTE:
● HP software uses Bluetooth for printer setup. It does not support printing using Bluetooth.
● Turn on Bluetooth and location services on your mobile device.
● Make sure your printer Wi-Fi is turned on and the printer is in Wi-Fi setup mode.
● Make sure your computer or mobile device is connected to the same Wi-Fi network as the printer.
1. Open the HP software on your device.
If prompted, create or sign in to an HP account and register the printer.
2. In the software, follow the on-screen instructions to add or connect the printer.
Check Wi-Fi status
You can view the status of the printer Wi-Fi connection from the printer control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Network, and then touch Wi-Fi.
4. Touch View Details.
Connect to an Ethernet network
You can connect your printer to an Ethernet network.
NOTE: The Wi-Fi connection is automatically disabled when you connect the Ethernet cable.
1. Connect your computer to the router.
2. Connect your printer and router using an Ethernet cable.
3. Open the HP software on your computer.
If prompted, create or sign in to an HP account and register the printer.
4. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer.
8
Chapter 2Connect your printer
Connect using a USB cable
You can connect your printer using a USB cable.
NOTE: While you are setting up the printer for the rst time and to use all the available features of this printer,
complete setup using HP software and an Internet connection. After setup, you can print using a USB cable if
needed.
1. Connect the printer and computer using a USB cable.
2. Open the HP software on your computer.
If prompted, create or sign in to an HP account and register the printer.
3. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer.
Change the connection type
If you have already connected your printer, you can change the connection from USB to Wi-Fi or from Wi-Fi to
USB.
USB to Wi-Fi
Unplug the USB cable from the printer and connect the printer to your network.
See Connect to a Wi-Fi network.
Wi-Fi to USB
Change the printer connection from Wi-Fi to USB.
1. Connect the printer and computer using a USB cable.
2. Open the HP software on your computer.
If prompted, create or sign in to an HP account and register the printer.
3. In HP software, add the printer, and then follow the on-screen instructions to add or connect the printer.
Connect using a USB cable 9
Load media3
Learn how to load paper and change settings.
Before you begin
NOTE:
● To protect the printer and avoid printing problems, be sure to select the correct paper settings from the HP
software before printing.
● For the tray capacity and list of supported paper sizes, visit www.support.hp.com. Select your country/
region and language, nd your printer, click Product Information, and check the product specications for
your printer.
● Do not load paper while the printer is printing.
● Remove any paper before loading a dierent paper type or size.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
● Use only one paper size. For example, do not place A5 paper over A4 size paper.
● Straighten the stack of paper and adjust the paper guides to ensure paper does not slant/skew when
printing.
Load paper to single-sheet slot tray 1
This tray holds 1 sheet of paper, use it to print single-page documents, documents that require multiple paper
types, or envelopes.
1. Move the paper width guides in the single-sheet priority feed slot outward.
10 Chapter 3Load media
2. Place the top edge of the sheet at the opening, and then adjust the side guides so that they lightly touch
the sheet, but do not bend it.
3. Insert the single sheet into the slot and hold it. The printer will pull the sheet partially into the paper path.
NOTE: Depending on the size of the paper, you might need to support the sheet with two hands until the
sheet advances into the printer.
4. At the computer, begin the printing process from the software application. Make sure that the driver is set to
the correct paper type and size for the paper being printed from the single-sheet priority feed slot.
Load letterhead or preprinted paper in tray 1
Follow these steps to portrait printing.
● 1-sided printing: Load the paper face-up with the top edge leading into the printer.
Load letterhead or preprinted paper in tray 1
11
● 2-sided printing: Load the paper face-down with the top edge leading into the printer.
● 1-sided or 2-sided printing: Load the prepunched paper with the holes towards the left side of the printer.
Load paper to tray 2
This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
1. Open the tray.
NOTE: Do not open this tray while it is in use.
12
Chapter 3Load media
2. Adjust the paper guides by squeezing the adjustment latches and sliding the guides to the size of the paper
being used.
NOTE: To load legal-size paper, extend the tray front by pressing the blue latch and pulling the front of the
tray. When loaded with legal-size paper, tray 2 extends from the front of the printer approximately 57.5mm
(2.2in).
Load paper to tray 2 13
3. Load the paper into the tray.
4. Adjust the guides so that they lightly touch the paper stack, but do not bend it.
NOTE:
● Do not adjust the paper guides tightly against the paper stack.
● To prevent jams, adjust the paper guides to the correct size and do not overll the tray.
14 Chapter 3Load media
5. Close the tray.
Load letterhead or preprinted paper in tray 2
Tray 2 can be used to print in either portrait or landscape mode on a letterhead or preprinted paper.
Portrait printing
Follow these steps to portrait printing.
● 1-sided printing: Load the paper face-up with the top edge toward the back of the tray.
● 2-sided printing: Load the paper face-down with the top edge toward the back of the tray.
Load letterhead or preprinted paper in tray 2
15
● 1-sided or 2-sided printing: Load the prepunched paper face-up with the holes toward the left side of the
tray.
Landscape printing
Follow these steps to landscape printing.
● 1-sided printing: Load the paper face-up with the top edge toward the back of the tray.
16 Chapter 3Load media
● 2-sided printing: Load the paper face-down with the top edge toward the back of the tray.
● 1-sided or 2-sided printing: Load the prepunched paper face-up with the holes toward the front of the tray.
Landscape printing 17
Load and print envelopes
Load envelopes into one of the two available paper trays. Make sure the envelopes are loaded face-up with the
short, postage end leading into the printer.
Load envelopes into a tray
Load envelopes into one of the two available paper trays. Make sure the envelopes are loaded face-up with the
short, postage end leading into the printer.
● Tray 1: Load one envelope into the single feed slot. Adjust the paper guides until they touch the edges of the
envelope.
● Tray 2: Pull out tray 2 and load up to ten envelopes. Adjust the paper guides until they touch the edges of
the envelopes, and then push the tray in.
Print envelopes
Select the correct settings in the print driver before sending the print job to the printer.
1. Select the Print option from the software you want to print from.
18
Chapter 3Load media
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the size of your envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Tray 1 or Manual feed (Tray 2).
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Load and print labels
Load labels into the printer and print the labels using proper print settings.
Load labels into a tray
Load labels into one of the two available paper trays. Make sure the labels are loaded face-up with the top edge
leading into the printer.
● Tray 1: Load one label into the single feed slot. Adjust the paper guides until they touch the edges of the
label.
● Tray 2: Pull out tray 2 and load up to fty sheets of labels. Adjust the paper guides until they touch the edges
of the labels, and then push the tray in.
Load and print labels 19
Print labels
Select the correct settings in the print driver before sending the print job to the printer.
1. Select the Print option from the software you want to print from.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the size of your labels.
5. In the Paper type drop-down list, select Label.
6. In the Paper source drop-down list, select Tray 1 or Manual feed (Tray 2).
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Load an original on the scanner glass
Copy or scan an original by placing it on the scanner glass.
NOTE: The scanner might not work correctly if the scanner glass and lid backing are not clean.
20 Chapter 3Load media
1. Lift the scanner lid.
2. Load your original print-side down and align it with the marking on the rear-left corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner
glass.
3. Close the lid.
Load an original on the scanner glass
21
Load an original in the document feeder
You can copy or scan a document by placing it in the document feeder.
CAUTION: Do not load photos in the document feeder, this might cause damage to your photos. Use only
paper that is supported by the document feeder.
NOTE: Some features, such as the Fit to Page copy feature, do not work when scanning from the document
feeder. For those features to work, load your originals on the scanner glass.
1. Open the output tray extender.
2. Load your original print-side up into the document feeder.
Slide the paper into the document feeder until you hear a tone or see a message on the printer control
panel display indicating that the loaded pages were detected.
22 Chapter 3Load media
3. Adjust the paper-width guides until they touch the edges of the paper.
Change the default paper settings
The printer can automatically detect whether the input tray has paper loaded and detect whether the loaded
paper is large, small, or medium width. You can change the default large, medium, or small paper size detected
by the printer.
1. On the control panel Home screen, swipe right and touch Trays.
2. Select the tray and touch Modify to make the desired changes.
3. Touch Done.
Change the default paper settings 23
Congure your printer4
Learn how to congure your printer using the printer control panel and the embedded web server (EWS).
Congure using the embedded web server (EWS)
The EWS is the printer homepage accessed through a web browser. Use the EWS to manage printer functions
and settings from your computer or mobile device.
● View the printer status information.
● Check the information and status of the printing supplies.
● View and change the network and the printer settings.
Things to note when accessing the EWS.
● If the web browser displays a message indicating that the website is unsafe, select the option to continue.
Accessing the website does not harm your device.
● Depending on how the printer is connected, some features in the EWS might not be available.
● For your security, some settings in the EWS are password-protected.
If prompted for password, enter the default printer PIN available on the label inside the printer access door. If
you have changed the password, enter your new password.
● The EWS is not accessible beyond the network rewall.
Use the EWS to view or change IP conguration settings, and manually set an IPv4 address, subnet mask and
default gateway.
Open the embedded web server (EWS)
Open a web browser and type the IP address or hostname of the printer.
● For printer connected using the Wi-Fi Direct connection, use this IP address: 192.168.223.1
● For printer connected using the Wi-Fi connection, touch the Status Center on the printer control panel to
view the IP address.
Alternatively, from the control panel Home screen, touch Menu, scroll to Utilities and touch Settings, touch
Network, touch Wi-Fi/Ethernet, and then touch View Details.
If prompted for password, enter the default printer PIN available on the label inside the printer access door. If you
have changed the password, enter your new password.
NOTE: You can also open the EWS using the HP software.
View or change network settings
When troubleshooting or setting up your printer, it might be necessary to view or edit its network settings.
24
Chapter 4Congure your printer
1. Open the EWS.
2. From the left menu, click Network:
● To view network information, click Network Summary.
● To change network settings, click Network Settings.
Manually change IPv4 and IPv6 TCP/IP parameters
It might be necessary to manually
congure a printer IP address when the printer is not detected on your
network.
1. Open the EWS.
2. From the left menu, click the Network tab, and then click the Network Settings tab.
3. Click IP Settings.
4. On the IP Settings page, click the Protocols drop-down menu, and then select one of the following:
● IPv4 Only
● IPv6 Only
● Both IPv4 and IPv6
Assign or change the system password
Assign an administrator password using the embedded web server (EWS) to prevent unauthorized users from
changing the printer settings.
1. Open the EWS.
2. From the left menu, click Security, and then click Password Settings.
3. On the Admin Account Password page, enter the password in the New Password* eld.
4. Re-enter the password in the Conrm Password eld.
5. Click Apply.
NOTE: Make note of the password and store it in a safe place.
Change energy-conservation settings
The printer includes several economy features to conserve energy and supplies.
Update printer
HP periodically releases rmware updates to enhance product functionality and x issues. By default, if the
printer is connected to the internet, the printer automatically checks for updates at regular intervals.
Update printer using the control panel
You can update your printer rmware manually using the control panel.
Manually change IPv4 and IPv6 TCP/IP parameters
25
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Firmware Update, touch Next, and then select any of the desired option:
● Auto Update (Recommended): The printer automatically checks for and installs new rmware updates.
● Notify: The printer automatically checks for new rmware updates and displays a notication on the
control panel when an update is available.
● Do Not Check: The printer does not automatically check for any updates.
Update printer using the embedded web server (EWS)
You can update your printer rmware using the EWS.
1. Open the EWS.
See Open the embedded web server (EWS).
If prompted for password, enter the default printer PIN available on the label inside the printer access door.
If you have changed the password, enter your new password.
2. From the left menu, click General, and then click Firmware Update.
3. On the Firmware Information page, click Check for Update.
If a printer update is available, the printer installs the update and restarts.
NOTE: If prompted for proxy settings, follow the on-screen instructions to set up a proxy server. If you do not
have the details, contact your network administrator or the person who set up the network.
HPWebJetadmin
HPWeb Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you
to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HPWeb Jetadmin upgrades are periodically made available to provide support for specic product features. Go to
www.hp.com/go/webjetadmin for more information.
26 Chapter 4Congure your printer
Print5
Learn how to print from your computer or mobile device.
Install HP software on smartphone, laptop, desktop computer, or other devices to print, scan, and manage your
printer.
Print from a Windows computer
You can print from the le menu of most apps.
Make sure you have installed the HP software. See Use HP software.
1. Open the document you wish to print.
2. From the File menu in your software program, select the Print option.
NOTE: Make sure your printer is selected from the list of available printers.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Setup, or
Preferences.
4. Change any print settings if needed, and click OK.
5. Click Print or OK to print.
Print from a Mac computer
Use the Print command from any open le.
1. If you are printing for the rst time, complete the following steps.
a. Open System Preference, and select Printers & Scanners.
b. Click the Add button/icon , select the printer from the printer list, and then click Add.
2. Open the document you want to print and use the Print command.
Make sure your printer is selected from the list of available printers.
3. Change any print settings if needed.
4. Click Print to print.
Print from mobile devices
You can print documents and photos from your mobile devices using HP software, AirPrint, or the HP Print
Service Plugin.
● HP software: Visit hp.com/mobileprinting for more information on mobile printing.
Print
27
● iOS: Devices running iOS 4.2 or later have AirPrint preinstalled.
● Android: Download the HP Print Service Plugin (supported by most Android devices) from the Google Play
Store and enable it on your device.
Print using Wi-Fi Direct
With Wi-Fi Direct, you can directly connect your computer or mobile device to the printer and print wirelessly
without connecting to an existing wireless network.
NOTE:
● Up to 5 computers and mobile devices can connect to the printer using a Wi-Fi Direct connection.
● Make sure to turn on Wi-Fi Direct on your printer before printing from your device. You can turn on Wi-Fi
Direct using the printer control panel or the embedded web server (EWS).
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Network, and then touch Wi-Fi Direct.
4. Touch the toggle button next to Wi-Fi Direct to turn it on.
Visit hp.com/go/widirectprinting to learn how to use Wi-Fi Direct and for troubleshooting information.
Use walk-up USB printing
This printer features walk-up USB printing, for quickly printing les without sending them from a computer. The
printer accepts standard USB ash drives in the USB port. It supports the following types of les:
● .pdf
● .png
● .prn and .PRN
● .cht and .CHT
● .pxl
● .pcl and .PCL
● .ps and .PS
● .doc and .docx
● .ppt and .pptx
Access USB
les on the printer
Follow these steps to access USB les on the printer.
1. Insert the USB ash drive into the walk-up USB port on the printer.
28
Chapter 5Print
2. The USB Flash Drive menu opens with the following options:
● Print Documents
● View and Print Photos
● Scan to USB Drive
NOTE: For more information see Scan to a USB device from printer.
Print documents
Follow these steps to print documents.
1. To print a document, select Print Documents.
2. Select the name of the document to print. If the document is stored in a folder, select the folder rst, and
then select the document to print.
3. When the summary screen opens, the following settings can be adjusted:
● Number of Copies
● Paper Size
● Paper Type
● Fit to Page
● Collation
● Output Color (color models only)
4. Select Print to print the document.
5. Retrieve the printed job from the output bin, and remove the USB ash drive.
View and print photos
Follow these steps to view and print photos.
1. To print photos, select View and Print Photos.
2. Select the preview image of each photo to be printed, and then select Done.
3. When the summary screen opens, the following settings can be adjusted:
● Image Size
● Paper Size
● Paper Type
● Number of Copies
● Output Color (color printers only)
● Lighter/Darker
4. Select Print to print the photos.
Print documents
29
5. Retrieve the printed job from the output bin, and remove the USB ash drive.
Tips for successful printing
To print successfully, make sure you have appropriate printer settings, suicient toner in the HP cartridges, and
paper loaded correctly in the trays.
You can check the printer settings in the HP software, the embedded web server (EWS), and your software
applications.
Toner cartridge tips
Following are the tips for successful printing:
● If the print quality is not acceptable, see Troubleshoot print quality problems.
● Use Original HP toner cartridges.
Original HP toner cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE:
● HP cannot guarantee the quality or reliability of non-Original HP supplies. Product service or repairs
required as a result of using a non-Original HP supply will not be covered under warranty.
● To determine if you have purchased Original HP cartridges, visit hp.com/go/anticounterfeit for more
information.
● Make sure the toner cartridge is installed correctly.
For more information, see Replace toner cartridge.
● Check the estimated toner level to make sure that there is suicient toner.
For more information, see Supplies and accessories.
Paper loading tips
Following are the paper loading tips for successful printing:
● Make sure that the paper is loaded in the main tray properly, and set the correct media size and media type.
Upon loading paper in main tray, you will be prompted to set the media size and media type from the control
panel.
See Load media.
● Load a stack of paper (not just one page). All the paper in the stack must be of the same size and type to
avoid a paper jam.
● Load paper with the print-side down.
● Make sure paper is loaded in the main tray lays at and the edges are not bent or torn.
● Adjust the paper-width guides in the main tray to t snugly against all paper. Make sure that the guides do
not bend the paper in the tray.
30
Chapter 5Print
Copy, Scan, and Mobile Fax6
Learn how to use the copy, scan, and mobile fax features.
Copy
Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks on the
web.
IMPORTANT: Recommended auto document feeder capacity when doing multiple two-sided copies is 25
sheets.
For more information:
HP's all-inclusive help for the printer includes the following information:
The following information is correct at the time of publication. For current information, see www.support.hp.com.
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Copy from printer
Use the printer control panel to copy a document or an ID card from printer.
1. Load paper in the input tray.
See Load media.
2. On the control panel Home screen, touch Copy.
3. Touch Document Copy or ID Card Copy.
4. Set the number of copies or change the default copy settings.
NOTE: By default, the printer is set to copy in color. Touch Save to save the current settings as default.
5. To copy a document, load your original print-side down on the scanner glass or print-side up in the
document feeder. Touch Copy.
To copy an ID card, load your original ID card on the scanner glass, touch Copy, and then follow the
on-screen instructions to load your ID card or complete copy on the scanner glass.
Copy, Scan, and Mobile Fax
31
Copy or scan from a mobile device
If your mobile device has a camera, you can use the HP software to copy or scan a printed document or photo.
TIP: You can use the HP software to edit, save, print, or share the copied or scanned image.
1. Open the HP software on your mobile device.
2. Tap the Plus icon or the Add Printer option.
3. Tap Copy, Camera Scan, or Printer Scan.
4. Place a document or photo in front of the camera, select a size option to help identify the size of the
original, and then tap the round button at the bottom of the screen to take a picture.
TIP: For best results, adjust the camera position to place the original within the provided frame on the
preview screen.
5. Specify other settings, and follow the on-screen instructions to complete copy or scan.
Additional copy tasks
Locate information on the Web for performing common copy tasks.
Go to www.support.hp.com.
Instructions are available for copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan a document into a booklet format
Scan
You can scan and share your documents to email addresses, network folders, to a computer, or Microsoft
SharePoint sites.
Scan and share
les from the printer
To set up and use these features, the printer must be connected to the same network. For more information,
follow the instructions on the printer control panel.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
See Load an original on the scanner glass or Load an original in the document feeder.
2. On the control panel Home screen, touch Scan, and then touch the desired option.
3. Follow the on-screen instructions to complete the scan.
Set up Scan to Email using the Embedded Web Server (EWS)
Congure the scan to email settings in the Embedded Web Server (EWS).
NOTE: Make sure the printer is connected to the same network as the computer.
32
Chapter 6Copy, Scan, and Mobile Fax
1. On the printer control panel, swipe down the status center from the top center to display the printer IP
address.
2. On a computer or mobile device, open a web browser and type the printer IP address into the address bar.
See Open the embedded web server (EWS).
3. Expand the General tab in the left pane, go to Email Servers, and then click the Plus icon.
● If you or your organization use one email server for emails, select SMTP server.
● If you or your organization use multiple emails servers for emails, select User-dened email prole.
4. Enter your Display Name and the Email address.
5. Enter the outgoing mail SMTP server information. For SMTP server information, contact the email service
provider or system administrator.
● SMTP Server Name: The email provider server address.
● SMTP Port Number: The port value for the email server.
● Maximum Size of Email: Most email providers or clients limit the size of email attachments, typically
ranging from 10MB to 50MB for free accounts.
6. Enable Always Use Secure Connection (SSL/TLS) for security purposes.
NOTE: Do not enable Validate Certicates if no certicate was imported to the printer.
7. If the SMTP server or user-dened email prole requires authentication to send an email, select Server
Requires Authentication.
8. For email services that require 2-step verication for authentication, enter the User Name (your email
address) and Password (your Gmail/Hotmail/Outlook app password). This password is the one you
generated through your email account.
9. To require a PIN to be entered on the printer control panel before a printer can send a scan, enable Use
Security PIN.
10. Enter, and then conrm your PIN.
This PIN must be entered on the control panel each time the prole is used to send a scan to an email
address.
11. Click Apply to complete the setup.
Test the email server for the new email prole you created. Select the check box for the new email prole,
click the Test icon, and then click Test. You will receive an email if the test was successful.
Congure
default job options (optional)
Congure the default job options for scan to email jobs using the Embedded Web Server (EWS).
1. On the EWS Home page, click Scan in the left navigation pane, and then click Scan to Email.
2. Select the options that you want to assign as the default settings.
3. Click Apply to save the settings.
Congure
default job options (optional) 33
Congure contacts list (optional)
Add contacts to the Address Book for scan to email jobs using the Embedded Web Server (EWS).
1. On the EWS Home page, click Contacts in the left navigation pane.
2. Select the appropriate address book option to add contacts from the Select Address Book drop-down list.
3. Use one of the following options to set up a contact list:
● You can add contacts individually to the contacts list. Click Add Contact or Add Group to add contacts to
the list.
● A Network Directory Server (LDAP) can be set up to search for users within a company. Click the
Address Books tab at the top of the Contacts page to congure LDAP.
● You can also use the Address Books page to set up more than one contact list. Under Manage Address
Books, click the Plus icon to add additional custom address books.
Congure Quick Sets (optional)
Congure Quick Sets using the Embedded Web Server (EWS).
Quick Sets are optional shortcut jobs that can be accessed on the printer Home screen. They are useful for saving
scan settings for jobs that you carry out frequently.
1. On EWS home page, click Quick Sets in the left navigation pane.
2. On the Quick Sets page, click Plus icon.
3. In the Quick Set Type drop-down list, select Email for quick set, and then click Next.
4. Follow the prompts to change any Quick Set settings.
Set up a Scan to Network Folder using the Embedded Web Server (EWS)
Congure the network scan folder in the Embedded Web Server (EWS).
NOTE: Make sure the printer is connected to the same network as the computer.
1. On the printer control panel, swipe down the status center from the top center to display the printer IP
address.
2. On a computer or mobile device, open a web browser and type the printer IP address into the address bar.
See Open the embedded web server (EWS).
3. Expand the Quick Sets tab in the left pane, and then click the Plus icon.
4. Click the drop-down, select Network Folder as the Quick Set Type, and then click Next.
5. Enter a name to display on the control panel in the Quick Set Name eld.
6. Enter a Description and choose a Quick Set Start Option (optional).
7. In the Network Folder Path, enter the path you previously created.
8. Under Sign-In method, select Use the following credentials.
9. Enter your User Name and Password.
34
Chapter 6Copy, Scan, and Mobile Fax
10. Click Verify Access to conrm the credentials are correct.
You will receive a message if your access verication is successful.
11. Enable Use Security PIN to require a PIN to be entered on the printer control panel before sending a scan.
12. Enter, and then conrm your PIN.
This PIN must be entered on the control panel each time the prole is used to send a scan to an email
address.
13. Click Next.
14. Select your default settings for future scans, and then click Next.
NOTE: To change the default scan settings later, go to Scan and click on Scan to Network folder in the left
pane. Change your settings, and then click Apply.
Scan to a USB device from printer
Use the printer control panel to scan a le directly to a USB device.
NOTE: You can also use embedded web server (EWS) to scan to a USB device.
1. Insert the USB device into the USB port of the printer.
2. Load your original print-side down on the scanner glass or print-side up in the document feeder.
See Load an original on the scanner glass or Load an original in the document feeder.
3. On the control panel Home screen, touch Scan.
4. Touch Scan to USB, and then select the location on the USB device where you want to save the scanned le.
5. Touch the File Name eld and type in the le name.
6. Touch to set other le options such as Original Sides, File Type, Resolution, and Color Mode from each
drop-down list.
7. Touch Options to change settings.
8. Touch Preview if you want to preview scanned photo or document, and then touch Send to scan the
document and save it to the USB device.
Set up scan to SharePoint
Congure the SharePoint scan settings in the Embedded Web Server (EWS).
NOTE: Make sure the printer is connected to the same network as the computer.
1. On the printer control panel, swipe down the status center from the top center to display the printer IP
address.
2. On a computer or mobile device, open a web browser and type the printer IP address into the address bar.
See Open the embedded web server (EWS).
3. On a computer or mobile device, open a web browser and type the printer IP address into the address bar.
To learn more about how to access the EWS, go to Use the HP printer Embedded Web Server (EWS).
Scan to a USB device from printer
35
4. Expand the Quick Sets tab in the left pane, and then click the Plus icon .
5. Click the dropdown, select SharePoint as the Quick Set Type, and then click Next.
6. In the SharePoint path eld, enter the SharePoint path.
7. Under Sign-In method, select Use the following credentials.
8. Enter your Windows Domain, User Name, and Password.
9. Click Verify Access to conrm the credentials are correct.
You will receive a message if your access verication is successful.
10. To restrict scanning to the SharePoint, add a PIN to enter when selecting the SharePoint folder during scan
setup. When a PIN is created, it must be entered on the printer control panel each time the prole is used to
send a scan to SharePoint.
11. Click Next.
12. Select your default settings for future scans, and then click Next.
NOTE: To change the default scan settings later, go to Scan and click on Scan to SharePoint in the left
pane. Change your settings, and then click Apply.
Scan to computer from the control panel (Windows)
Scan directly from the printer control panel to a Windows computer. Installing HP Universal Scan Software is
required to enable the scan to computer function.
NOTE: To scan to macOS computers, use HP Smart hpsmart.com.
Install HP Universal Scan Software
Install HP Universal Scan Software to enable the scan to computer function.
1. On your Windows computer, go to hp.com/support and download the driver.
NOTE: Download and install the full feature driver to get the most scanning benets. Download the basic
driver if you want a smaller le size without additional advanced features, such as Optical Character
Recognition (OCR).
2. Open the downloaded driver, and then follow the instructions to install the software and connect your
printer.
Enable Scan to Computer
Enable Scan to Computer on your Windows computer to enable scanning to your computer from the printer
control panel.
NOTE: Make sure your printer is connected to the same network as your device.
1. On your computer, open HP Scan Assistant.
2. Select your printer, and then click OK.
3. In the new window, click Manage Scan to Computer.
4. Click Enable.
36
Chapter 6Copy, Scan, and Mobile Fax
Change the default scan settings in Windows (Optional)
Change the default control panel scan settings in Windows with HP Scan.
1. On your computer, open HP Scan, and then choose the Scan Shortcut you want to change, such as Scan as
PDF or Scan as JPEG.
2. Change the desired scan settings, and then click Save icon.
Scan using Web Scan
Web Scan is a feature of the embedded web server (EWS) that can scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
NOTE: By default, Web Scan is o. You can enable this feature from the EWS.
If you are unable to open Web Scan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
Enable Web Scan
You must enable Web Scan before scanning from any browser.
1. Open the embedded web server (EWS).
2. From the left menu, click Network, and then click Advanced Settings.
3. On the Advanced Settings page, click Remote Scan, and then click the toggle button next to WS-Scan to
enable Web Scan.
If Web Scan is not enabled, click Network and Advanced Settings from the left menu, click Web Services
(Microsoft) in the Advanced Settings page, and then click the toggle button next to WS-Scan to enable Web
Scan.
Scan using Web Scan
Web Scan oers basic scan options. For additional scan options or functionality, scan from the HP software.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the embedded web server (EWS).
3. From the left menu, click Scan.
4. Click Web Scan, change any settings, and then click Start Scan.
Tips for copy and scan success
Use the following tips to copy and scan successfully:
● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part
of the image.
● Load your original print-side down on the scanner glass and align it with the marking on the rear left corner
of the glass.
Change the default scan settings in Windows (Optional)
37
● To make a large copy of a small original, scan the original into the computer, resize the image in the scanning
software, and then print a copy of the enlarged image.
● If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the HP
software.
● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software.
● If you want to scan a document with several pages into one le instead of multiple les, start the scan with
the HP software instead of selecting Scan from the printer display or use document feeder to scan.
● When scanning from a mobile camera, make sure to scan in a well-lit area so that the original has good
contrast with the surface it is lying on.
Additional scan tasks
Locate information on the Web for performing common scan tasks.
Go to hp.com/support.
Instructions are available for scan tasks, such as the following:
● How to scan a general photo or document
● How to scan as editable text (OCR)
● How to scan multiple pages into a single le
Mobile Fax
Use this feature in HP software to quickly scan and fax multiple pages from your mobile device or computer.
NOTE: Make sure your mobile device or computer are connected to a network.
1. Open HP software on your mobile device or computer.
If prompted, create or sign in to an HP account and register the printer.
2. Select the Mobile Fax tile.
If the tile is missing, tap or click Personalize Tiles to add it to your home screen.
NOTE: If you cannot nd this feature in the HP software, it might not be available in your country/region.
3. Fill out the necessary information and enable a cover page if required.
4. Attach an existing le to fax or scan a new le using your printer or mobile device.
5. Review the details and send the fax when ready.
38
Chapter 6Copy, Scan, and Mobile Fax
Fax7
Congure the fax features, and send and receive faxes using the printer. This section is applicable only if the
printer has the fax port.
You can use the printer to send and receive faxes. You can schedule faxes to be sent later within 24 hours and
set up address book contacts to send faxes quickly and easily to frequently used numbers. On the printer control
panel, you can also set a number of fax options, such as resolution and the contrast between lightness and
darkness on the faxes you send.
NOTE:
● Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the fax is
set up correctly by running the fax setup test from the printer control panel.
See Fax test report.
● You can send a secure fax using the HP software and your mobile device or computer from anywhere,
anytime. Use the HP software to quickly scan and fax multiple pages at once from your mobile device or
computer.
See Use HP software.
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
Send a standard fax
You can send a single-page fax or multiple-page fax using the control panel.
NOTE:
● Send single-page fax by placing the original on the glass. Send multiple page faxes using the document
feeder.
● If you need printed conrmation that your faxes were successfully sent, fax notication must be enabled.
See Set the fax number conrmation.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. On the control panel Home screen, swipe right and then touch Fax.
3. To enter the fax number, do one of the following:
● Touch Enter the Fax Number, and then enter the fax number.
● Touch the Address Book icon next to the Enter the Fax Number eld to open the Address Book.
4. Touch Select to conrm.
Fax
39
5. Touch Send to send the fax.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer (Windows)
You can fax a document directly from your computer without printing it rst.
To use this feature, make sure you have installed HP software on your computer, the printer is connected to a
working telephone line, and the fax function is set up and functioning correctly.
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax, and
then click Send Fax. The printer begins dialing the fax number and faxing the document.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. When you are ready to send, touch Send Fax, and then follow the on-screen instructions to proceed.
The telephone is silent while the fax is transmitting. If you want to speak to the recipient later, remain on
the line until the transmission is complete. If you were nished talking to the recipient, you can hang up the
telephone as soon as the fax begins transmitting.
Send a scheduled fax using the control panel
You can schedule faxes to be sent at a later time.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. On the control panel Home screen, swipe right and then touch Fax.
40
Chapter 7Fax
3. Touch Options, scroll down to Send Options, and then touch Schedule Fax.
4. Set the time to send the fax, and then touch Done.
5. To enter the fax number, do one of the following:
● Touch Enter the Fax Number, and then enter the fax number.
● Touch the Address Book icon next to the Enter the Fax Number eld to open the Address Book.
6. Touch Send.
Follow the on-screen instructions that might occur.
Send a fax using the printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into
memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the pages
into memory, you can immediately remove the originals from the document feeder tray or scanner glass.
NOTE:
● You can only send a black-and-white fax from memory.
● You can scan multiple pages from the scanner glass to the printer's memory, and then fax them. You can
use this feature to fax multiple pages from a book or magazine, when it is not feasible in ADF.
1. Make sure that Scan and Fax Method is turned on.
a. On the control panel Home screen, touch Menu.
b. Scroll to Utilities and touch Settings.
c. Touch Fax Settings, and then touch Fax Send.
d. Touch the toggle button next to Scan and Fax Method to turn it on or o.
2. Load your original print-side down on the scanner glass or print-side up in the document feeder.
3. On the control panel Home screen, swipe right and then touch Fax.
4. To enter the fax number, do one of the following:
● Touch Enter the Fax Number, and then enter the fax number.
● Touch the Address Book icon next to the Enter the Fax Number eld to open the Address Book.
5. Touch Send.
The printer scans the originals into memory and sends the fax when the receiving fax machine is available.
Send a fax to multiple recipients using group address book
You can send a fax to multiple recipients by creating a group address book contact made up of two or more
individual recipients.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
Send a fax using the printer memory
41
2. On the control panel Home screen, swipe right and then touch Fax.
3. Touch Enter the Fax Number, and then enter the fax number.
4. Touch Phone Book, touch Local, and touch the Enter button after entering each fax number. When nished
entering all fax numbers, touch Done.
5. Touch Group to select the group address book, and then select Select.
6. Touch the name of the group that you want to send.
7. Touch Send
The printer sends the document to all the numbers in the selected group.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive faxes
manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers incoming
calls and receives faxes after the number of rings that are
specied by the Rings to Answer setting (The default
Rings to Answer setting is two rings).
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Automatic Reduction feature,
the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still connected.
You can pick up the handset to talk or listen for fax tones.
● You can receive faxes manually from a phone that is directly connected to the Fax port on the back of the
printer.
● If you need printed conrmation that your faxes were successfully sent, Fax Notication (Fax Receive) must
be enabled.
1. Make sure the printer is turned on and you have paper loaded in the input tray.
2. Remove any originals from the document feeder tray.
3. On the control panel Home screen, touch Menu.
4. Scroll to Utilities and touch Settings.
5. Touch Fax Settings, and then touch Fax Receive.
6. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers.
Or
42
Chapter 7Fax
Turn o the Auto Answer setting so that the printer does not automatically answer incoming calls.
7. If you are currently on the phone with the sender, instruct the sender to press Send Fax on their fax
machine.
8. Do the following when you hear fax tones from a sending fax machine.
a. On the printer control Home screen, touch Receive Now to receive the fax.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The phone
line is silent during fax transmission.
Reprint faxes in memory using the control panel
You can reprint up to 100 of the most recently printed faxes if they are still in memory. For example, you might
need to reprint your faxes if you lost the copy of your last printout.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
1. Make sure you have loaded paper in the input tray.
See Load media.
2. From the printer control panel display, touch Print.
3. Touch Job Storage, Stored Faxes, and Print.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed rst, and so on.
4. Select a fax and then touch Print.
Block unwanted fax numbers
You can block specic fax numbers so the printer does not receive faxes received from those numbers. When an
incoming fax call is received, the printer compares the number to the list of blocked fax numbers to determine
if the call should be blocked. If the number matches a number in the blocked fax numbers list, the fax is not
received (The maximum number of fax numbers you can block varies by model).
You can block specic fax numbers by adding them to the blocked fax numbers, unblock these numbers by
removing them from the blocked fax numbers list, and print a list of blocked fax numbers.
Add a number to the Blocked Fax Numbers list
Use the following steps to block and add a number to the blocked fax list using the control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, Fax Receive, and Blocked Fax Numbers.
4. Select the number you want to add and then touch Add.
Reprint faxes in memory using the control panel
43
5. Touch OK.
Follow the on-screen instructions.
Remove numbers from the Blocked Fax Numbers list
Use the following steps to remove numbers from the blocked fax numbers list using the control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, Fax Receive, and Blocked Fax Numbers.
4. Select the number you want to remove and then touch Remove.
5. Touch OK.
Follow the on-screen instructions.
Print a Blocked Fax Report
Use the following steps to print a blocked fax report using the control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, Fax Reports, and Blocked Fax Report.
4. Touch Print to begin printing.
Set up address book contacts
You can set up frequently used fax numbers as address book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing address book contacts from the printer control panel, you can also
use tools available on your computer, such as HP software and the embedded web server (EWS).
See Use HP software.
Create an address book contact
You can store fax numbers as address book contacts.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Contacts.
3. Touch Add Contact.
4. Touch Display Name* to enter your personal or company display name manually, and then touch OK.
5. Touch Enter Address to enter your personal or company email address manually, and then touch OK.
44
Chapter 7Fax
6. Touch Fax number to enter the fax number manually, and then touch OK.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for
numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
7. Touch Save.
Change address book contacts
You can change address book contacts.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Contacts.
3. Touch Contact to edit the contact details that you want to change.
4. Touch Edit to change the Display Name*, Email Address, or Fax Number.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code for
numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
5. Touch Save.
Create and edit a group address book contact
You can store groups of fax numbers as group address book contacts.
Set up group contacts
You can set up group contacts.
NOTE: Before you can create a group address book contact, you must have already created at least one
address book contact.
See Create an address book contact.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Contacts.
3. Touch Add Group to enter your personal or company group name manually, and then touch OK.
4. Touch Group Name* to enter a group name manually by using the keyboard, and then touch OK.
5. Touch Members, select the contacts that you want to include in this group and touch Add.
6. Touch Save.
Change group address book contacts
You can change group address book contacts.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Contacts.
3. Touch Group to edit the group contact details that you want to change.
Change address book contacts
45
4. Touch Edit to change the group name manually and choose the members of the group.
5. Touch Save.
NOTE: If you want to remove a contact from the group, touch to deselect the contact.
Delete address book contacts
You can delete address book contacts.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Contacts.
3. Touch the name of the address book contact that you want to delete.
4. Touch Edit, and then touch Delete.
5. Touch Delete to conrm.
Delete group address book contacts
You can delete group address book contacts.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Contacts.
3. Touch the name of the group contact that you want to delete.
4. Touch Edit, and then touch Delete.
5. Touch Delete to conrm.
Change fax settings
Use the following steps to change the initial settings or to congure other options for faxing.
Congure
the fax dialing settings
You can congure the fax dialing settings using the control panel. If the printer was unable to send a fax because
the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the
redial options.
All redial options work only when sending faxes from memory with Scan and Fax method turned on.
● Redial on Error: Redials automatically if there has been a problem communicating with the receiving fax
machine.
● Redial on No Answer: Redials automatically if the receiving fax machine does not answer.
● Redial on Busy: Redials automatically if it receives a busy signal.
● Redial Interval: Redials on the time interval set.
● Fax Send Speed: Set fax speed to communicate between your printer and other fax machines when sending
faxes.
46
Chapter 7Fax
● Pulse Dialing Mode: Change to pulse dialing mode. The factory-set default is Tone. Do not change the setting
unless you know that your phone line cannot use tone dialing.
● Dialing Prex: Make sure to include any pauses or other required numbers such as an area code, an access
code for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
● Detect Dial Tone: Dials as soon as it detects a dial tone.
Complete the following steps to set the fax dialing options.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Send.
4. Touch Fax Dialing, and then slide to increase or decrease to set any of the following options.
● Redial on Error
● Redial on No Answer
● Redial on Busy
● Redial Interval
● Fax Send Speed
● Pulse Dialing Mode
● Dialing Prex
● Detect Dial Tone
Enable scan and fax method
You can set the scan and fax method using the control panel. This feature is useful if the fax number you are
trying to reach is busy or temporarily unavailable. The printer scans the originals into memory and sends them
once it is able to connect to the receiving fax machine. After the printer scans the pages into memory, you can
immediately remove the originals from the document feeder tray or scanner glass.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Send.
4. Touch the toggle button next to Scan and Fax Method to turn it on or o.
Set the fax number
conrmation
Allows you to re-enter the fax number for conrmation.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Send.
4. Touch the toggle button next to Fax Number Conrmation to turn it on or o.
Enable scan and fax method
47
Set the error correction mode (ECM) settings
You can turn on or o ECM settings using the control panel. ECM prevents loss of data due to poor phone lines
by detecting errors that occur during transmission and automatically requesting retransmission of the erroneous
portion. Phone charges are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM
increases sending time and phone charges, but sends the data much more reliably. The default setting is On.
Turn ECM o only if it increases phone charges substantially, and if you can accept poorer quality in exchange for
reduced charges.
If ECM is turned o, the quality and transmission speed of faxes you send and receive are aected, and the Speed
is automatically set to Medium.
You can change ECM settings either from Fax Send or Fax Receive settings using the control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Send.
Or
Touch Fax Settings, and then touch Fax Receive.
4. Touch the toggle button next to Error Correction Mode to turn it on or o.
Set the overlay fax header
You can congure the overlay fax header settings using the control panel. The overlay fax header prints your
name and fax number on the top of every fax you send. HP recommends that you set up the fax header by using
HP software. You can also set up the fax header from the printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Setup.
4. On the Basic Fax Setup screen, touch Country/Region* and scroll to select the country/region.
5. Touch Fax Header Name* to manually enter your personal or company fax header name using the
keyboard, and then touch OK.
6. Touch Fax Number to enter your fax number manually by using the keyboard, and then touch OK.
NOTE: The fax header prints your name and fax number on the top of every fax you send.
7. Touch Next, and then follow the on-screen instructions.
8. Touch OK.
Set the billing code
You can set to print the billing code using the control panel. The billing codes feature prompts the user to input a
billing code for each fax being sent; the billing code is then assigned to each page of the fax.
48
Chapter 7Fax
For an undened group or a group-dial fax, the billing code count is increased for each successful fax that is sent
to each destination. By default, the billing code setting is turned o.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Send.
4. From the Fax Send Settings screen, touch the toggle button next to Billing Code to turn it on or o.
Set the fax notications (send or receive) settings
You can set to print a notication on the printer when any fax is sent or received using the control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, Fax Send, and Fax Send Settings.
Or
Touch Fax Settings, Fax Receive, and Fax Receive Settings.
4. On the Fax Send Settings or Fax Receive Settings screen, touch next to Fax Notications to set the required
option.
● Do not notify
● Notify when job completes
● Notify only if job fails
Congure
the fax printing settings
You can congure the fax printing settings using the control panel. Depending on your preference and security
requirements, you can set up the printer to store and print all the faxes it receives and sends using the control
panel.
1. Complete the following steps to change the store and print settings.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Receive.
4. On the Fax Receive Settings screen, touch Store and Print next to Fax Printing.
5. Touch one of the following options.
Table 7-1
Store and print
Settings Description
Store and Print Printer stores all received faxes in memory. This enables you to reprint up to 100 of the most recent
faxes from the memory. This is the default setting.
NOTE: When the printer memory is low, it overwrites. If memory becomes full of unprinted faxes, the
printer stops answering incoming fax calls.
Set the fax notications (send or receive) settings 49
Table 7-1 Store and print (continued)
Settings Description
Always Print When Always Print is selected, the printer prints the received faxes without storing in memory.
Set the answer mode (auto answer)
You can set to auto answer mode using the control panel. The answer mode determines whether the printer
answers incoming calls.
●
Turn on the Auto Answer setting if you want the printer to answer faxes automatically.
● Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to respond in
person to the incoming fax call or else the printer does not receive faxes.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Receive option.
4. Touch the toggle button next to Auto Answer to turn it on or o.
Set the number of rings
You can set the number of rings before answering using the control panel. If you turn on the Auto Answer setting,
you can specify how many rings to occur before incoming calls are automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number of
rings to answer for the printer should be greater than the number of rings to answer for the answering machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. In this setup, the answering machine answers the call and the printer monitors the line. If the
printer detects fax tones, it receives the fax. If the call is a voice call, the answering machine records the incoming
message.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Receive.
4. Touch to set the number of rings.
Set the fax ring volume
You can change the ring volume of fax sounds.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, Fax Receive, and Ring Volume.
4. Touch to set High, O, or On.
50
Chapter 7Fax
Set the answer ring pattern for distinctive ring
You can change the answer ring pattern for distinctive ring. Many phone companies oer a distinctive ring feature
that allows you to have several phone numbers on one phone line. When you subscribe to this service, each
number is assigned a dierent ring pattern. You can set up the printer to answer incoming calls that have a
specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern to
voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for a fax
number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring. With
this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this call,
automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings.
1. Make sure that the printer is set to answer fax calls automatically.
See Set the answer mode (auto answer).
2. On the control panel Home screen, touch Menu.
3. Scroll to Utilities and touch Settings.
4. Touch Fax Settings, and then touch Fax Receive.
5. Scroll down and touch Distinctive Ring.
6. Touch any of the following options:
● Single Ring
● Double Rings
● Triple Rings
● Double and Triple Rings
● All Standard Rings
● Record Ring Pattern
NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external calls,
you must call the fax number from an external number.
Set the 2-sided fax printing
You can set the 2-sided fax printing option to print incoming faxes on both sides of the paper.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Receive.
4. Scroll down and touch the toggle button next to 2-Sided Fax Printing to turn it on or o.
Set the answer ring pattern for distinctive ring
51
Set the stamp received faxes settings
You can set the stamp received faxes settings using the control panel. You can stamp the incoming fax with your
own header information to conrm the date and time that the fax was received. This feature is not enabled by
default.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Receive.
4. Scroll down and touch the toggle button next to Stamp Received Faxes to turn it on or o.
Set the Fit to Page settings
You can set t to page settings using the control panel.
The Fit to Page setting determines what the printer does if it receives a fax that is too large for the loaded paper
size. This setting is turned on by default, so the image of the incoming fax is reduced to t on one page, if
possible. If this feature is turned o, information that does not t on the rst page is printed on a second page. Fit
to Page is useful when you receive a fax larger than A4/Letter-size fax and A4/Letter-size paper is loaded in the
input tray.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Receive.
4. Scroll down and touch the toggle button next to Fit to Page to turn it on or o.
Add a number to the Blocked Fax Numbers list
Use the following steps to block and add a number to the blocked fax list using the control panel.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, Fax Receive, and Blocked Fax Numbers.
4. Select the number you want to add and then touch Add.
5. Touch OK.
Follow the on-screen instructions.
Set the Fax Speed (send or receive) settings
If you use one of the following, setting the fax speed to a slower speed might be required:
● An Internet phone service
● A PBX (private branch exchange) system
● Fax on Voice over Internet Protocol (VoIP)
● An integrated services digital network (ISDN) service
52
Chapter 7Fax
If you experience problems sending and receiving faxes, try using a slower Speed. The following table provides
the available fax speed settings.
Table 7-2 Set the send and receive speed
Fax speed setting Fax speed
Fast v.34 (33600 bps)
Medium v.17 (14400 bps)
Slow v.29 (9600 bps)
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, Fax Send, Fax Dialing, and Fax Send Speed.
Or
Touch Fax Settings, Fax Receive, Fax Dialing, and Fax Receive Speed.
4. Touch any of the following options to set the fax send or receive speed.
● Slow (9600 bps)
● Medium (14400 bps)
● Fast (33600 bps)
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change the
setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, Fax send, and Fax Dialing.
4. From the Fax Dialing options, touch the toggle button next to Pulse Dialing Mode to turn it on or o.
Set fax forward
You can set up the printer to forward your faxes to another fax number using the control panel. All faxes are
forwarded in black and white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make
sure the fax machine is able to receive your forwarded faxes.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Forwarding.
Set the dial type
53
4. Do one of the following to activate the fax forwarding:
● Touch the toggle button next to Fax Forwarding to forward the fax.
● Touch the toggle button next to Fax Forwarding + Print to print and forward the fax.
● Touch Enter Fax Number to enter the fax number manually of the fax machine intended to receive the
forwarded faxes.
NOTE:
●
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On.
● You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Congure fax archiving
You can use fax archive to automatically receive faxes and save them directly to your computer. This saves paper
and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
Fax archive requirements
Following are the fax archive requirements.
● The destination folder of the computer must be available at all times. Faxes will not be saved if the computer
is asleep or in hibernate mode.
● Paper must be loaded in the input tray to print the received faxes archived.
See Load media.
Set up or modify fax archive settings
You can set up or modify fax archiving settings using the embedded web server (EWS).
1. Open the EWS.
See Use HP software.
2. From the left menu, click Fax, and then click Fax Archive and Forwarding.
3. Click Archive tab, and then select the desired settings from the Fax Archiving drop-down menu.
● Do not archive (print only)
● Archive and print
● Archive only
Turn
o fax archiving
You can turn o fax archive using the embedded web server (EWS).
54
Chapter 7Fax
1. Open the EWS.
See Use HP software.
2. From the left menu, click Fax, and then click Fax Archive and Forwarding.
3. Click Archive tab, and then select Do not archive (print only) from the Fax Archiving drop-down menu.
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
● DSL: A Digital subscriber line (DSL) service through your telephone company (DSL might be called ADSL in
your country/region).
● PBX: A private branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
● VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
See Fax on Voice over Internet Protocol.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital phone
environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or converters
when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all
digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with
the telephone company directly for the correct setup options based on their line services provided.
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service:
● Dial a special access code along with the fax number.
● Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled on the back of
the printer. This means that your connection to the Internet must be done either through a converter box
(which supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If
you experience problems faxing, try using a slower fax speed or disabling the fax Error Correction Mode (ECM).
However, if you turn o ECM, you cannot send and receive color faxes.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
Fax and digital phone services
55
Fax reports
You can manually print fax reports as required to obtain the information about the fax calls that you send and
receive.
By default, the printer does not print a notication report. You must rst enable Fax Send Notications or Fax
Receive Notications to send or receive a notication message to indicate whether a fax was sent or received
successfully.
See Set the fax notications (send or receive) settings.
NOTE:
● Toner level alerts and indicators provide estimates for planning purposes only. When you receive a
low-toner alert, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace the cartridges until the print quality becomes unacceptable.
● Make sure that the cartridges are in good conditions and installed properly.
See Supplies, accessories, and parts.
Print fax conrmation reports
You can print a conrmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after each
fax is sent or received.
Set the fax number
conrmation
Allows you to re-enter the fax number for conrmation.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Fax Settings, and then touch Fax Send.
4. Touch the toggle button next to Fax Number Conrmation to turn it on or o.
Include an image of the fax on the report
You can include an image of the fax on the report.
1. On the control panel Home screen, swipe right and then touch Fax.
2. Touch Options.
3. Scroll down and touch the toggle button next to Include Cover Page to turn it on or o.
Print the fax reports or logs
You can print a log of faxes or reports that have been received and sent by the printer.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, and then touch Fax Reports.
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Chapter 7Fax
4. Touch any or all of the following reports:
● Billing Codes Report
● Blocked Fax Report
● Fax Trace Report
● Fax Activity Log
● Fax Call Report
5. Touch Print to begin printing.
Clear the Fax Log/Memory
Clearing the fax log clears fax call records.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Troubleshooting, and then touch Fax.
4. From the Fax screen, touch Clear Fax Logs/Memory.
5. Touch Clear.
Billing Codes Report
You can print a list of all the fax billing codes and the total number of faxes that have been billed to each code.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, Fax Reports, and Billing Codes Report.
4. Touch Print to begin printing.
Caller ID Report
You can print a list of caller ID fax numbers.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, Fax Reports, and Caller ID Report.
4. Touch Print to begin printing.
Blocked Fax Report
You can print a list of blocked fax numbers.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, Fax Reports, and Blocked Fax Report.
Clear the Fax Log/Memory
57
4. Touch Print to begin printing.
Fax Trace Report
A fax trace report has information that can help resolve fax transmission problems.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, Fax Reports, and Fax Trace Report.
4. Touch Print to begin printing.
Fax Activity Log
You can check the fax activity log for the latest fax call records.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, Fax Reports, and Fax Activity Log.
4. Touch Print to begin printing.
Fax Call Report
You can print the last fax call report to know the call status.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, Fax Reports, and Fax Call Report.
4. Touch Print to begin printing.
Additional fax setup
After completing all the steps in the Setup Guide, use the instructions in this section to complete your fax setup.
Keep your Getting Started Guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with equipment and services
you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) to help you quickly set up some important fax settings
such as the answer mode and fax header information. You can access these tools through HP software. After
you run these tools, follow the procedures in this section to complete your fax setup.
Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/region
uses. The instructions for fax setup dier depending on whether you have aserial- or parallel-type phone
system:
58
Chapter 7Fax
● If you do not see your country/region listed in the table, you probably have aserial-type phone system. In
aserial-type phone system, the connector type on your shared telephone equipment (modems, phones, and
answering machines) does not allow aphysical connection to the Fax port on the back of the printer.
Instead, all equipment must be connected at the telephone wall jack.
NOTE: You might need to connect the phone cord to your country/region adapter.
● If your country/region is listed in the table, you probably have aparallel-type telephone system. In aparallel-
type phone system, you are able to connect shared telephone equipment to the phone line by using the Fax
port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you connect a 2-wire phone cord to the
telephone wall jack.
Table 7-3 Countries/regions with aparallel-type phone system
Countries/regions Countries/regions Countries/regions Countries/regions
Argentina Australia Brazil Canada
Chile China Colombia Greece
India Indonesia Ireland Japan
Korea Latin America Malaysia Mexico
Philippines Poland Portugal Russia
Saudi Arabia Singapore Spain Taiwan region
Thailand USA Venezuela Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone
company.
Select the correct fax setup for your home or
oice
To fax successfully, you need to know what types of equipment and services (if any) share the same phone line
with the printer. This is important because you might need to connect some of your existing oice equipment
directly to the printer, and you might also need to change some fax settings before you can fax successfully.
1. Determine if your telephone system is serial or parallel.
See Set up faxing (parallel phone systems).
a. Serial-type telephone system.
b. Parallel-type telephone system - Go to step 2.
2. Select the combination of equipment and services sharing your fax line.
● DSL: ADigital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
● PBX: Aprivate branch exchange (PBX) phone system.
● ISDN: An integrated services digital network (ISDN) system.
Select the correct fax setup for your home or
oice 59
● Distinctive ring service: Adistinctive ring service through your telephone company provides multiple
telephone numbers with dierent ring patterns.
● Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
● Computer dial-up modem: Acomputer dial-up modem is on the same phone line as the printer. If you
answer Yes to any of the following questions, you are using acomputer dial-up modem:
– Do you send and receive faxes directly to and from your computer software applications through
adial-up connection?
– Do you send and receive email messages on your computer through adial-up connection?
– Do you access the Internet from your computer through adial-up connection?
● Answering machine: An answering machine that answers voice calls at the same phone number you
use for fax calls on the printer.
● Voice mail service: Avoice mail subscription through your telephone company at the same number you
use for fax calls on the printer.
3. From the following table, select the combination of equipment and services applicable to your home or
oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
NOTE: If your home or oice setup is not described in this section, set up the printer as you would do with a
regular analog phone. Connect one end of the phone cord to your telephone wall and the other end to the port
labeled on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
Table 7-4
Combination of equipment and services sharing your fax line
Recommended fax setup Combinations sharing your fax line
Case A: Separate fax line (no voice calls received) Fax line
Case B: Set up the printer with DSL DSL
Case C: Set up the printer with aPBX phone system or an ISDN line PBX
Case D: Fax with a distinctive ring service on the same line Distinctive ring service
Case E: Shared voice/fax line Voice calls
Case F: Shared voice/fax line with voice mail Voice calls and/or voice mail service
Case G: Fax line shared with computer modem (no voice calls received) Computer dial-up modem
Case H: Shared voice/fax line with computer modem Voice calls and/or computer dial-up modem
Case I: Shared voice/fax line with answering machine Voice calls and/or answering machine
Case J: Shared voice/fax line with computer modem and answering machine Voice calls, computer dial-up modem, and/or answering
machine
Case K: Shared voice/fax line with computer dial-up modem and voice mail Voice calls, computer dial-up modem, and/or voice mail
service
60 Chapter 7Fax
Case A: Separate fax line (no voice calls received)
If you have aseparate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
Table 7-5 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
Set up the printer with a separate fax line
Follow these steps to set up the printer with a separate fax line.
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. On the control panel Home screen, touch Menu.
3. Scroll to Utilities and touch Settings.
4. Touch Fax Receive, and then touch Fax Receive Settings.
5. Touch the toggle button next to Auto Answer to turn it on or o.
6. (Optional) Set Rings to Answer to the lowest setting (two rings).
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
Case A: Separate fax line (no voice calls received)
61
Case B: Set up the printer with DSL
If you have aDSL service through your telephone company, and do not connect any equipment to the printer, use
the instructions in this section to connect aDSL lter between the telephone wall jack and the printer. The DSL
lter removes the digital signal that can interfere with the printer, so the printer can communicate correctly with
the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have aDSL line and you do not connect the DSL lter, you cannot send and receive faxes with the
printer.
Table 7-6 Back view of the printer
Feature Description
1 Telephone wall jack.
2 DSL (or ADSL) lter and cord supplied by your DSL provider.
3
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
Set up the printer with DSL
Follow these steps to set up the printer with DSL.
1. Obtain a DSL lter from your DSL provider.
2. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
Get additional phone cords for this setup if needed. You can purchase phone cords from electronics stores
that sell phone accessories.
3. Connect an additional phone cord from the DSL lter to the telephone wall jack.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
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Chapter 7Fax
Case C: Set up the printer with aPBX phone system or an ISDN line
If you are using either aPBX phone system or an ISDN converter/terminal adaptor, make sure you do the
following:
● If you are using either aPBX or an ISDN converter/terminal adaptor, connect the printer to the port that is
designated for fax and phone use. Also, make sure that the terminal adaptor is set to the correct switch type
for your country/region, if possible.
NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For example,
you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If
you have problems when connected to the fax/phone port of your ISDN converter, try using the port
designated for multiple purposes; it might be labeled "multi-combi" or something similar.
● If you are using aPBX phone system, set the call waiting tone to "o."
NOTE: Many digital PBX systems include acall-waiting tone that is set to "on" by default. The call waiting
tone interferes with any fax transmission, and you cannot send or receive faxes with the printer. Refer to
the documentation that came with your PBX phone system for instructions on how to turn o the call-
waiting tone.
● If you are using aPBX phone system, dial the number for an outside line before dialing the fax number.
● You might need to connect the phone cord to your country/region adapter.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to adistinctive ring service (through your telephone company) that allows you to have multiple
phone numbers on one phone line, each with adierent ring pattern, set up the printer as described in this
section.
Table 7-7
Back view of the printer
Feature Description
1 Telephone wall jack.
Case C: Set up the printer with aPBX phone system or an ISDN line 63
Table 7-7 Back view of the printer (continued)
Feature Description
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
Set up the printer with a distinctive ring service
Follow these steps to set up the printer with a distinctive ring service.
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. On the control panel Home screen, touch Menu.
3. Scroll to Utilities and touch Settings.
4. Touch Fax Receive, and then touch Fax Receive Settings.
5. Touch Auto Answer.
6. (Optional) Set Rings to Answer to the lowest setting (two rings).
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax calls
or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
See Set the answer ring pattern for distinctive ring.
The printer automatically answers incoming calls that have the ring pattern you selected (Distinctive Ring setting)
after the number of rings you selected (Rings to Answer setting). The printer begins emitting fax reception tones
to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other oice equipment
(or voice mail) on this phone line, set up the printer as described in this section.
64
Chapter 7Fax
Table 7-8 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
3 Telephone (optional).
Set up the printer with a shared voice/fax line
Follow these steps to set up the printer with a shared voice and fax line.
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Do one of the following:
● If you have aparallel-type phone system, connect aphone to the Fax port on the back of the
printer.
● If you have aserial-type phone system, you might plug your phone directly on top of the printer cable
which has awall plug attached to it.
3. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes.
The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is avoice
call, you need to answer it before the printer answers the call. To set up the printer to answer calls
automatically, turn on the Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually,
turn o the Auto Answer setting.
Set up the printer with a shared voice/fax line
65
If you pick up the phone before the printer answers the call and hear fax tones from asending fax machine, you
need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to avoice mail
service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have avoice mail service at the same phone number you
use for fax calls. You must receive faxes manually; this means you must be available to respond in person to
incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to adistinctive ring service, or to obtain aseparate phone line for faxing.
Table 7-9 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
Set up the printer with voice mail
Follow these steps to set up the printer with voice mail.
1. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. On the control panel Home screen, touch Menu.
3. Scroll to Utilities and touch Settings.
4. Touch Fax Receive, and then touch Fax Receive Settings.
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Chapter 7Fax
5. Turn o Auto Answer.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have afax line on which you receive no voice calls, and you also have acomputer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have acomputer dial-up modem, your computer dial-up modem shares the phone line with the
printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the
printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for acomputer dial-up modem, follow these
directions for setting up the printer.
Table 7-10 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem.
Set up the printer with a computer dial-up modem
Follow these steps to set up the printer with a computer dial-up modem.
Case G: Fax line shared with computer modem (no voice calls received)
67
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
atelephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the Fax port on
the back of the printer.
2. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
4. On the control panel Home screen, touch Menu.
5. Scroll to Utilities and touch Settings.
6. Touch Fax Receive, and then touch Fax Receive Settings.
7. Turn on Auto Answer.
8. (Optional) Set Rings to Answer to the lowest setting (two rings).
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
68 Chapter 7Fax
Table 7-11 Back view of the printer
Feature Description
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
Connect one end of the phone cord to the Fax port on the back of the printer. Connect the
other end of the cord to the DSL/ADSL lter.
You might need to connect the phone cord to your country/region adapter.
4 Computer.
5 Computer DSL/ADSL modem.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 7-1 Example of a parallel splitter
Set up the printer with a computer DSL/ADSL modem
Follow these steps to set up the printer with a computer DSL/ADSL modem.
1. Obtain a DSL lter from your DSL provider.
2. Connect one end of the phone cord to the DSL lter, and then connect the other end to the Fax port on
the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL lter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
Set up the printer with a computer DSL/ADSL modem
69
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on
the front and a plug on the back.)
Figure 7-2 Example of a parallel splitter
Table 7-12 Back view of the printer
Feature Description
1 Telephone wall jack.
2 Parallel splitter.
3
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
4 Computer with modem.
5 Telephone.
Set up the printer on the same phone line as a computer with two phone ports
Follow these steps to set up the printer on the same phone line as a computer with two phone ports.
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the Fax port on
the back of the printer.
2. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
70
Chapter 7Fax
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Now you need to decide how you want the printer to answer calls, automatically or manually:
● If you set up the printer to answer calls automatically, it answers all incoming calls and receives faxes.
The printer cannot distinguish between fax and voice calls in this case; if you suspect the call is a voice
call, you need to answer it before the printer answers the call. To set up the printer to answer calls
automatically, turn on the Auto Answer setting.
● If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls manually,
turn o the Auto Answer setting.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine, you
need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up your
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
Shared voice/fax with computer DSL/ADSL modem 71
Table 7-13 Back view of the printer
Feature Description
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
4
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
5 DSL/ADSL modem.
6 Computer.
7 Telephone.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 7-3 Example of a parallel splitter
Set up the printer with a computer DSL/ADSL modem
Follow these steps to set up the printer with a computer DSL/ADSL modem.
72
Chapter 7Fax
1. Obtain a DSL lter from your DSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service need to
be connected to additional DSL lters to avoid noise when making voice calls.
2. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If you have a parallel-type phone system, connect a phone to the Fax port on the back of the printer.
4. Connect the DSL lter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case I: Shared voice/fax line with answering machine
This topic describes the shared voice/fax line with answering machine.
If you receive both voice calls and fax calls at the same phone number, and you also have an answering machine
that answers voice calls at this phone number, set up the printer as described in this section.
Table 7-14
Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
Case I: Shared voice/fax line with answering machine 73
Table 7-14 Back view of the printer (continued)
Feature Description
3 Answering machine.
4 Telephone (optional).
Set up the printer with a shared voice/fax line with answering machine
Follow these steps to set up the printer with a shared voice/fax line with answering machine.
1.
Unplug your answering machine from the telephone wall jack and connect it to the Fax port on the back
of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax
machine might be recorded on your answering machine, and you might not receive faxes with the printer.
2. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and use a
parallel splitter (also known as a coupler) to connect both the answering machine and telephone to the
printer. You can use standard phone cords for these connections.
4. On the control panel Home screen, touch Menu.
5. Scroll to Utilities and touch Settings.
6. Touch Fax Receive, and then touch Fax Receive Settings.
7. Turn on Auto Answer.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer (The maximum number of rings varies by country/region).
When the phone rings, your answering machine answers after the number of rings you have set, and then plays
your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If incoming fax
tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax tones, the
printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
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Chapter 7Fax
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your
modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are using
your computer dial-up modem to send an email or access the Internet.
Shared voice/fax line with computer dial-up modem and answering machine
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on
the front and a plug on the back.)
Figure 7-4 Example of a parallel splitter
Table 7-15 Back view of the printer
Feature Description
1 Telephone wall jack.
2 "IN" phone port on your computer.
3 "OUT" phone port on your computer.
4 Telephone (optional).
5 Answering machine.
6 Computer with modem.
Case J: Shared voice/fax line with computer modem and answering machine 75
Table 7-15 Back view of the printer (continued)
Feature Description
7
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
Set up the printer with a computer DSL/ADSL modem
Follow these steps to set up the printer with a computer DSL/ADSL modem.
1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL service
need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL/ADSL lter to the splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the Fax port on the back
of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax
machine might be recorded on your answering machine, and you might not receive faxes with the printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Set Rings to Answer on the printer to the maximum number of rings supported by the printer.
NOTE: The maximum number of rings varies by country/region
When the phone rings, your answering machine answers after the number of rings you have set, and then play
your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax
tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer
stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to
set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
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Chapter 7Fax
Shared voice/fax line with computer DSL/ADSL modem and answering machine
Table 7-16 Back view of the printer
Feature Description
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
4
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
5 DSL/ADSL modem.
6 Computer.
7 Answering machine.
8 Telephone (optional).
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Shared voice/fax line with computer DSL/ADSL modem and answering machine
77
Figure 7-5 Example of a parallel splitter
Set up the printer with a computer DSL/ADSL modem
Follow these steps to set up the printer with a computer DSL/ADSL modem.
1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL service
need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL/ADSL lter to the splitter.
4.
Unplug the answering machine from the telephone wall jack, and connect it to the Fax port on the back
of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending fax
machine might be recorded on your answering machine, and you might not receive faxes with the printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Set Rings to Answer on the printer to the maximum number of rings supported by the printer.
NOTE: The maximum number of rings varies by country/region
When the phone rings, your answering machine answers after the number of rings you have set, and then play
your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If incoming fax
tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax tones, the printer
stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions to
set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you
use for fax calls. You must receive faxes manually; this means you must be available to respond in person to
78
Chapter 7Fax
incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your computer
dial-up modem to send an email or access the Internet.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
● If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler), as
shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the
front and a plug on the back.)
● If your computer has two phone ports, set up the printer as follows:
Table 7-17 Back view of the printer
Feature Description
1 Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the Fax port on the printer.
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem.
4 Telephone.
Set up the printer on the same phone line as a computer with two phone ports
Follow these steps to set up the printer on the same phone line as a computer with two phone ports.
Set up the printer on the same phone line as a computer with two phone ports
79
1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the Fax port on the
back of the printer.
2. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
3. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Touch Fax, Setup, and Preferences.
6. Turn o the Auto Answer setting.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider or
vendor for further assistance.
Run the fax test
Run the fax test report rst to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
See Fax test report.
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:
● Fax Hardware Interface Test
● Active Telephone Line Detection Test
● Line Current Test
● Dial Tone Test
Test fax setup
Follow these steps to set up using the printer control panel.
NOTE: Make sure the cartridges are installed, and that full-size paper is loaded in the input tray, before
starting the test.
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. On the control panel Home screen, touch Menu.
3. Scroll to Utilities and touch Settings.
4. Touch Fax Settings, and then touch Setup.
5. On the Basic Fax Setup screen, follow the on-screen instructions.
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Chapter 7Fax
Supplies, accessories, and parts8
This section describes how to order supplies and manage accessories.
Order supplies, accessories, and parts
This topic describes how to order supplies, accessories, and parts.
Order
Table 8-1 Order
Order supplies Support sites
Order supplies and paper www.hp.com/go/suresupply
Order genuine HPparts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Supplies and accessories
● A: Standard-capacity toner cartridge.
● X: High-capacity toner cartridge.
Table 8-2
List of supplies and accessories
Cartridge name/number Part number Countries/regions in use
HP 218A Black Original LaserJet Toner Cartridge W2180A North America and Greater Asia only
HP 218X Black Original LaserJet Toner Cartridge W2180X North America and Greater Asia only
HP 218A Cyan Original LaserJet Toner Cartridge W2181A North America and Greater Asia only
HP 218X Cyan Original LaserJet Toner Cartridge W2181X North America and Greater Asia only
HP 218A Yellow Original LaserJet Toner Cartridge W2182A North America and Greater Asia only
HP 218X Yellow Original LaserJet Toner Cartridge W2182X North America and Greater Asia only
HP 218A Magenta Original LaserJet Toner Cartridge W2183A North America and Greater Asia only
HP 218X Magenta Original LaserJet Toner Cartridge W2183X North America and Greater Asia only
HP 219A Black Original LaserJet Toner Cartridge W2190A UK, Ireland, and Europe only*
HP 219X Black Original LaserJet Toner Cartridge W2190X UK, Ireland, and Europe only*
HP 219A Cyan Original LaserJet Toner Cartridge W2191A UK, Ireland, and Europe only*
HP 219X Cyan Original LaserJet Toner Cartridge W2191X UK, Ireland, and Europe only*
HP 219A Yellow Original LaserJet Toner Cartridge W2192A UK, Ireland, and Europe only*
HP 219X Yellow Original LaserJet Toner Cartridge W2192X UK, Ireland, and Europe only*
Supplies, accessories, and parts 81
Table 8-2 List of supplies and accessories (continued)
Cartridge name/number Part number Countries/regions in use
HP 219A Magenta Original LaserJet Toner Cartridge W2193A UK, Ireland, and Europe only*
HP 219X Magenta Original LaserJet Toner Cartridge W2193X UK, Ireland, and Europe only*
HP 222A Black Original LaserJet Toner Cartridge W2220A Latin America, ISE, Greater Asia, India, and China only
HP 222X Black Original LaserJet Toner Cartridge W2220X Latin America, ISE, Greater Asia, India, and China only
HP 222A Cyan Original LaserJet Toner Cartridge W2221A Latin America, ISE, Greater Asia, India, and China only
HP 222X Cyan Original LaserJet Toner Cartridge W2221X Latin America, ISE, Greater Asia, India, and China only
HP 222A Yellow Original LaserJet Toner Cartridge W2222A Latin America, ISE, Greater Asia, India, and China only
HP 222X Yellow Original LaserJet Toner Cartridge W2222X Latin America, ISE, Greater Asia, India, and China only
HP 222A Magenta Original LaserJet Toner Cartridge W2223A Latin America, ISE, Greater Asia, India, and China only
HP 222X Magenta Original LaserJet Toner Cartridge W2223X Latin America, ISE, Greater Asia, India, and China only
*The product is regionalized for the regions and countries/region listed above. However, nothing herein must be
deemed as an authorization from HP to import products into the European Economic Area, Ireland, and the UK
from any country outside that region.
Check estimated toner levels
Following are the tips for successful printing:
Alternatively, you can also check estimated toner levels using the HP software and the embedded web server
(EWS).
1. On the control panel Home screen, swipe right and then touch Supplies.
2. Touch Cartridges.
NOTE: Toner level alerts and indicators provide estimates for planning purposes only. When you receive a low-
toner alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have
to replace the cartridges until prompted to do so.
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HPLaserJet printers to reduce repair time.
More information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HPservice personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HPprinter warranty.
● Parts listed as Optional self-replacement can be installed by HPservice personnel at your request for no
additional charge during the printer warranty period.
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Chapter 8Supplies, accessories, and parts
Table 8-3 Customer self-repair parts
Item Description Self-replacement
options
Part number
Single-sheet priority feed slot tray Replacement tray for single-sheet priority feed
slot tray 1
Mandatory RM2-3080-000
250-sheet paper input tray Replacement cassette for tray 2 Mandatory RM2-3072-000
Congure the HP toner-cartridge-protection supply settings
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet
of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the embedded web server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password.
1. Open the EWS.
2. From the left menu, click Supplies, and then select Supply Settings.
3. Select the desired option under Authorized HP Cartridge Policy.
Replace toner cartridge
Replace cartridges with new Original HP cartridges when toner cartridge levels are too low and no longer yield
good print quality.
NOTE: When a toner cartridge approaches the end of its useful life, redistributing the toner in the cartridge
might improve print quality and enable you to continue printing. To redistribute the toner in the cartridge,
remove the toner cartridge from the printer, gently rock the cartridge back and forth along its horizontal axis,
and then replace it in the printer.
Congure
the HP toner-cartridge-protection supply settings 83
1. Open the cartridge access door.
2. Grasp the blue handle on the toner cartridge drawer, and then pull out the drawer.
3. Grasp the handle on the toner cartridge, and then pull the toner cartridge straight up to remove it.
4. Recycle the used toner cartridge. To recycle the used toner cartridge, visit hp.com/recycle.
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Chapter 8Supplies, accessories, and parts
5. Remove the new cartridge from the package and gently rock it at the sides, up and down to distribute the
toner evenly inside the cartridge.
CAUTION: To prevent damage to the cartridge, hold the cartridge at each end. Do not touch the protective
cover or roller surface.
6. Install the new toner cartridge. Make sure that the color chip on the cartridge matches the color chip on the
drawer.
CAUTION:
● When a toner cartridge approaches the end of its useful life, redistributing the toner in the cartridge
might improve print quality and enable you to continue printing. To redistribute the toner in the
cartridge, remove the toner cartridge from the printer, gently rock the cartridge back and forth along its
horizontal axis, and then replace it in the printer.
● If toner gets on your clothing, wipe it o with a dry cloth and wash the clothing in cold water. Hot water
sets toner into the fabric.
Replace toner cartridge 85
7. Insert the cartridge in the drawer and close the toner cartridge drawer.
8. Close the cartridge access door.
Cartridge low
This topic describes how to manage the cartridges at low and very low settings.
Cartridge is low
Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality is
no longer acceptable. The cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low
Actual cartridge life remaining may vary. Consider having a replacement available to install when print quality
is no longer acceptable. The cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
86
Chapter 8Supplies, accessories, and parts
Change the “Very Low” settings
To change printer supplies settings using the embedded web server (EWS).
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to
re-establish these settings when you install a new toner cartridge.
1. Open the EWS.
2. Click Supplies from the left navigation pane
3. Click Supply Settings tab and select the desired options.
4. Click Apply.
Order supplies
Table 8-4 Order supplies
Order HP Support
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Change the “Very Low” settings 87
Solve a problem9
Solve common printer problems.
You can get help from the HP software and the printer control panel.
● HP software: Provides alerts for printer issues (jams and other problems), links to help content, and options
to contact support for additional assistance.
See Use HP software for more information.
● Printer control panel: Touch the Help button to access the Help menu, contextual help, and also
animations for some tasks.
If the suggestions do not solve the problems, try getting help using one of the support services, contact HP
support.
Visit hp.com/support for more information.
Jams and paper-feed issues
Learn how to troubleshoot jams and paper-feed issues.
Possible jam locations
Paper jams can occur in the following areas of the printer.
Table 9-1
Possible jam locations
Feature Description
1 Document feeder input tray
2 Output tray
3 Single-sheet priority feed slot tray 1
88 Chapter 9Solve a problem
Table 9-1 Possible jam locations (continued)
Feature Description
4 Input tray/tray 2
5 Rear access door
Remove jammed paper
Look in all areas where jams can occur and remove any jammed paper or foreign objects found.
CAUTION:
● Do not use sharp objects, such as tweezers or needle-nose pliers, to remove jams.
● When removing jammed paper, use both hands to pull the paper straight out from the printer.
● To help avoid additional paper jams, make sure to remove all small pieces of paper and foreign objects
found.
● When a jam occurs, the control panel might display a message and an animation that assists in clearing the
jam.
Clear a paper jam from single sheet slot tray 1
Clear any jams in the tray area.
1. Make sure the printer is o.
2. Pull tray 2 completely out of the printer.
Remove jammed paper 89
3. Push down on the single-sheet priority feed slot, and then pull out the feed slot tray.
4. Gently pull any jammed paper straight out of the single-sheet priority feed slot.
5. Push the single-sheet priority feed slot tray 1 into the printer.
90 Chapter 9Solve a problem
6. Reinsert and close tray2.
Clear a paper jam from tray 2
Remove the input and output trays and clear any jams found inside the tray area.
1. Make sure the printer is o.
2. Pull tray 2 completely out of the printer.
Clear a paper jam from tray 2 91
3. Remove any jammed or damaged sheets of paper.
4. If no jammed paper is visible, or if jammed paper is deep enough in the tray2 feed area that it is diicult to
remove, press down on the single-sheet priority feed slot, and then remove the feed slot tray.
5. Remove any jammed or damaged sheets of paper.
92 Chapter 9Solve a problem
6. If the single-sheet priority tray was removed, replace it by pushing it into the printer.
7. Reinsert and close tray2.
Clear a paper jam from the document feeder
Open the cover and remove any paper found in the feeder.
1. Make sure the printer is o.
Clear a paper jam from the document feeder 93
2. Open the document-feeder cover.
3. Remove any jammed or damaged sheets of paper.
94 Chapter 9Solve a problem
4. Close the document feeder cover.
5. Lift the document feeder input tray to provide better access to the document feeder output bin.
Clear a paper jam from the document feeder 95
6. Remove any jammed paper from the output area.
7. Close the document feeder input tray.
96 Chapter 9Solve a problem
8. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out.
9. Lower the scanner lid.
NOTE:
● To avoid jams, make sure the guides in the document-feeder input tray are adjusted tightly against the
document. Remove all staples and paper clips from original documents.
Clear a paper jam from the document feeder
97
● Original documents that are printed on heavy, glossy paper can jam more frequently than originals that are
printed on plain paper.
Clear a paper jam from the rear access door
Remove the rear access door and clear any jam found in that area.
1. Make sure the printer is o.
2. At the rear of the printer, open the rear access door.
3. Remove any jammed or damaged sheets of paper.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
98 Chapter 9Solve a problem
4. Close the rear access door.
Clear a paper jam in the output bin
Clear a paper jam in all possible jam locations related to the output bin.
1. Make sure the printer is o.
2. At the rear of the printer, open the rear access door.
Clear a paper jam in the output bin 99
3. If paper is visible in the output bin, grasp the leading edge and remove it. Use both hands to remove
jammed paper to avoid tearing the paper.
4. Gently remove any jammed paper from the rollers in the rear access door area.
CAUTION: The fuser can be hot while the printer is in use. Wait for the fuser to cool before handling it.
100 Chapter 9Solve a problem
5. Close the rear access door.
Solve paper-feed problems
What kind of problem are you having?
● Paper is not picked up from a tray
– Make sure paper is loaded in the tray.
See Load media.
– Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are
loading. Also make sure the paper guides are snug, but not tight, against the stack.
– Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom of
the input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
– Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
– Fan paper before loading
● Pages are skewing
– Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull out the
input tray from the printer and reload the paper correctly, making sure that the paper guides are aligned
correctly.
– Load paper into the printer only when it is not printing.
– Make sure the rear access door is securely shut.
Solve paper-feed problems
101
● Multiple pages are being picked up
– Make sure the paper-width guides are set to the correct markings in the tray for the paper size you are
loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
– Make sure that the stack of paper is aligned with the appropriate paper size lines on the bottom of
the input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
– Make sure the tray is not overloaded with paper.
– Use HP paper for optimum performance and eiciency.
Printing issues
Learn how to troubleshoot printing issues.
Fix print quality issues
Learn how to troubleshoot print quality issues.
NOTE: To avoid print quality problems, always turn the printer o using (the Power button), and wait until (the
Power button) light goes out before you pull the plug or turn o a power strip. This allows the printer to move
the cartridges to a capped position, where they are protected from drying out.
Print from a
dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
If the page does not print correctly, try updating the printer and print again. See Update printer.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the printer
Verify that the tray is loaded with the correct type of paper.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Set Preferences button.
3. Check the paper settings.
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
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Chapter 9Solve a problem
4. Select a type from the Media Type drop-down list.
Check toner-cartridge status
Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
conguration report indicates when a supply level is very low.
Once an HP toner cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider
having a replacement available to install when print quality is no longer acceptable.
The information page provides information about the printer, its connectivity, supplies status, and replacement
cartridge number.
1. Open the EWS.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has “HP” on it or has the HP logo on it. For more information on identifying HP
cartridges go to www.hp.com/go/learnaboutsupplies
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page from EWS.
1. Open the EWS.
2. Click Print Quality from the left navigation pane.
3. Click Tools from the drop-down menu.
NOTE: If prompted to enter a PIN, open the cartridge access door and enter the PIN displayed on the
product label.
4. In the Fuser Cleaning area, click Print to begin the cleaning process.
Visually inspect the toner cartridge
Follow these steps to inspect the toner cartridge.
1. Remove the toner cartridge from the printer and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. If you see any damage on the toner cartridge, replace the toner cartridge.
4. Reinstall the toner cartridge and print a few pages to see if the problem is resolved.
Check paper and the printing environment
This topic describes how to troubleshoot the paper quality issues and the printing environment.
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
Check toner-cartridge status
103
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding issues.
Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside
the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, select the Setup menu.
2. Select the following menus:
● System Setup
● Print Quality
● Adjust Alignment
● Print Test Page
3. Select the tray to adjust, and then follow the instructions on the printed pages.
4. Print the test page again to verify the results. Make further adjustments if necessary.
5. Select OK to save the new settings.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
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Chapter 9Solve a problem
Download any of the following drivers from the HPWeb site: www.support.hp.com.
Table 9-2 Print drivers
Driver Description
HPPCL-6 driver This driver supports Windows 10 and newer operating systems that support version 4
drivers. For a list of supported operating systems, go to www.hp.com/go/support.
HPUPD PS driver
● Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL5
Calibrate the printer to align the colors
Calibration is a printer function that optimizes print quality.
Follow these steps to resolve print-quality problems such as misaligned color, colored shadows, blurry graphics,
or other print-quality issues.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Troubleshooting and then touch Color.
4. Press Start to start the calibration process.
5. A Calibrating message will display on the printer control panel. The calibration process takes a few minutes
to complete. Do not turn the printer o until the calibration process has nished. Wait while the printer
calibrates, and then try printing again.
Adjust color settings (Windows)
When printing from a software program, follow these steps if colors on the printed page do not match colors on
the computer screen, or if the colors on the printed page are not satisfactory.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Color tab.
4. Click the Print in Grayscale option to print a color document in black and shades of gray. Use this option to
print color documents for photocopying or faxing. Also use this option to print draft copies or to save color
toner.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Calibrate the printer to align the colors
105
Adjust Print Density
Complete the following steps to adjust the print density.
1. Open the EWS.
2. Click Print Quality tab.
3. Click Adjust Color.
4. Make the necessary changes and then click Apply.
Print and interpret the print quality page
Follow these steps:
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Troubleshooting.
4. Select the Print Quality Troubleshooting Page.
This page contains ve bands of color, which are divided into four groups as indicated in the following illustration.
By examining each group, you can isolate the problem to a particular toner cartridge.
Figure 9-1 Print quality page
Section
Toner cartridge
1 Yellow
2 Cyan
3 Black
4 Magenta
● If dots or streaks appear in only one of the groups, replace the toner cartridge that correlates with that
group.
● If dots appear in more than one group, print a cleaning page. If this does not solve the problem, determine
if the dots are always the same color; for example, if magenta dots appear in all ve color bands. If the dots
are all the same color, replace that toner cartridge.
● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is probably
causing the problem.
Resolving print quality problems
This topic describes how to troubleshoot the image defect issues.
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Chapter 9Solve a problem
Introduction
The following information provides troubleshooting steps for solving image defect issues, including the following
defects:
● Light print
● Gray background or dark print
● Blank pages
● Black pages
● Dark or light bands
● Dark or light streaks
● Missing toner
● Skewed images
● Colors that do not align
● Curled paper
Troubleshoot print quality problems
The information provides common troubleshooting steps for solving image defect issues and examples of
specic image defects and steps to resolve these defects.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge. If a cartridge is in a Very Low state (it has passed the rated life), replace
the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. For a list of the supported
paper sizes and types for the printer, visit www.support.hp.com and nd your printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short-edge rst.
Introduction 107
Table 9-3 Light print
Description Sample Possible solutions
Light print:
The printed content on the entire page is
light or faded.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Make sure that the cartridge is
installed correctly.
4. Check the supplies status from the
EWS or the printer control panel.
5. Replace toner cartridge.
6. Visit www.support.hp.com if the
problem persists.
Table 9-4 Gray background or dark print
Description Sample Possible solutions
Gray background or dark print:
The image or text is darker than expected.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Make sure that the printer is within the
supported operating temperature and
humidity range.
5. Replace toner cartridge.
6. Visit www.support.hp.com if the
problem persists.
Table 9-5 Blank page — No print
Description Sample Possible solutions
Blank page — No print:
The page is completely blank and contains
no printed content.
1. Make sure that the cartridge is genuine
HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. Visit www.support.hp.com if the
problem persists.
108 Chapter 9Solve a problem
Table 9-6 Black page
Description Sample Possible solutions
Black page:
The entire printed page is black.
1. Visually inspect the toner cartridge to
check for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace toner cartridge.
4. Visit www.support.hp.com if the
problem persists.
Table 9-7 Banding defects
Description Sample Possible solutions
Repetitive wide-pitch banding and Impulse
bands:
Dark or light lines which repeat down the
length of the page. They might be sharp or
soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Replace toner cartridge.
3. Use a dierent paper type.
4. Visit www.support.hp.com if the
problem persists.
Table 9-8 Streak defects
Description Sample Possible solutions
Light vertical streaks:
Light streaks that usually span the length of
the page. The defect displays only in areas
of ll, not in text or sections with no printed
content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Visit www.support.hp.com if the
problem persists.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental
specications for allowable
temperature and humidity levels.
Troubleshoot print quality problems 109
Table 9-8 Streak defects (continued)
Description Sample Possible solutions
Dark vertical streaks and ITB cleaning
streaks:
Dark lines which occur down the length of
the page. The defect might occur anywhere
on the page, in areas of ll or in sections
with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. Visit www.support.hp.com if the
problem persists.
Table 9-9 Fixing/fuser defects
Description Fixing/fuser Possible solutions
Hot fuser oset (shadow):
Slight shadows, or osets, of the image
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. Visit www.support.hp.com if the
problem persists.
Poor fusing:
Toner rubs o along either edge of page.
This defect is more common at the edges of
high-coverage jobs and on light media types
but can occur anywhere on the page.
1. Reprint the document.
2. Check the paper type in the paper
tray and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Visit www.support.hp.com if the
problem persists.
110 Chapter 9Solve a problem
Table 9-10 Image placement defects
Description Sample Possible solutions
Margins and skew:
The image is not centered or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload
the tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. Visit www.support.hp.com if the
problem persists.
Table 9-11 Output defects
Description Sample Possible solutions
Output curl:
Printed paper has curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs
in dry environments or when printing
high coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low coverage pages.
1. Reprint the document.
2. Positive curl: From the printer EWS,
select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer EWS,
select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior or
use freshly opened paper.
3. Print in duplex mode.
4. Visit www.support.hp.com if the
problem persists.
Output stacking:
The paper does not stack well in the output
tray. The stack might be uneven, skewed,
or the pages might be pushed out of the
tray and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by
extreme paper curl, complete the
troubleshooting steps for Output curl.
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. Visit www.support.hp.com if the
problem persists.
Troubleshoot print quality problems 111
Copy and scan issues
Select any of the following troubleshooting options.
● Use an HP online troubleshooting tool to solve your copy and scan.
● Download and run HP Print and Scan Doctor to help diagnose and x issues automatically.
NOTE: This tool is for the Windows operating system, and is only available in some languages.
See Tips for copy and scan success for more information.
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the
document-feeder rollers and separation pad.
1. Open the document-feeder access cover.
2. Use a moist, lint-free cloth to wipe both pickup rollers and the separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any
part of the printer; these can damage the printer.
112 Chapter 9Solve a problem
3. Close the document feeder access cover.
Fax issues
Run the fax test report
rst to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
Fax issues
113
What to do if the fax test failed
If you ran afax test and the test failed, review the report for basic information about the error. For more detailed
information, check the report to see which part of the test failed, and then review the appropriate topic in this
section for solutions to try.
The "Fax Hardware Interface Test" failed
Follow these steps to x if the fax hardware interface test fails.
● Turn the printer o by pressing (the Power button) located on the front left side of the printer and then
unplug the power cord from the back of the printer. After afew seconds, plug the power cord in again, and
then turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
● If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs
into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Hardware Interface Test continues to fail and you experience problems faxing, contact HP
support. Visit hp.com/support for more information. - This website provides information and utilities that can
help you correct many common printer problems. If prompted, select your country/region, and then click All HP
Contacts for information on calling for technical support.
The "Active Telephone Line Detection Test" failed
Follow these steps to x if the active telephone detection test fails.
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
● If you are using a phone splitter, this can cause faxing problems (A splitter is a two-cord connector that plugs
into a telephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer
and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them
check the line.
● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing.
The "Dial Tone Detection" test failed
Follow these steps to x if the dial tone detection test fails.
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Chapter 9Solve a problem
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd out
if other equipment is causing aproblem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test test passes without the other equipment, then one or more pieces of
the equipment is causing problems; try adding them back one at atime and rerunning the test each time,
until you identify which piece of equipment is causing the problem.
● Try connecting aworking phone and phone cord to the telephone wall jack that you are using for the printer
and check for adial tone. If you do not hear adial tone, contact your telephone company and have them
check the line.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
● If you are using aphone splitter, this can cause faxing problems (A splitter is atwo-cord connector that plugs
into atelephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
● If your telephone system is not using astandard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause aproblem sending or receiving faxes. Try
sending or receiving atest fax.
● Check to make sure the country/region setting is set appropriately for your country/region. If the country/
region setting is not set or is set incorrectly, the test might fail and you might have problems sending and
receiving faxes.
● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if
your phone line is digital, connect aregular analog phone to the line and listen for adial tone. If you do not
hear anormal sounding dial tone, it might be aphone line set up for digital phones. Connect the printer to an
analog phone line and try sending or receiving afax.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for
faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them check the
phone line.
The "Line Current Test" failed
Follow these steps to x if the line current test fails.
● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check if
your phone line is digital, connect aregular analog phone to the line and listen for adial tone. If you do not
hear anormal sounding dial tone, it might be aphone line set up for digital phones. Connect the printer to an
analog phone line and try sending or receiving afax.
● Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the Fax
port on the back of the printer.
● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd out
if other equipment is causing aproblem, disconnect everything from the phone line, and then run the test
again.
– If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at atime and rerunning the test each time,
until you identify which piece of equipment is causing the problem.
The "Line Current Test" failed
115
– If the Fax Line Condition Test fails without the other equipment, connect the printer to aworking phone
line and continue reviewing the troubleshooting information in this section.
● If you are using aphone splitter, this can cause faxing problems (A splitter is atwo-cord connector that plugs
into atelephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Line Condition Test test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
Troubleshoot fax problems
What kind of fax problem are you having?
The display always shows Phone
O Hook
Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones
(phones on the same phone line, but not connected to the printer) or other equipment are not in use or o the
hook. For example, you cannot use the printer for faxing if an extension phone is o the hook, or if you are using
acomputer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
Follow these steps if the printer is having problems sending and receiving faxes:
● Make sure the printer is turned on. Look at the display on the printer. If the display is blank and (the Power
button) light is not lit, the printer is turned o. Make sure the power cord is rmly connected to the printer
and plugged into apower outlet. Press (the Power button) to turn on the printer.
After turning on the printer, HP recommends you wait ve minutes before sending or receiving afax. The
printer cannot send or receive faxes while it is initializing after being turned on.
● Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall jack.
One end of the phone cord should be connected to the port labeled on the back of the printer and the
other end to your telephone wall jack, as shown in the illustration.
Table 9-12
Rear view of printer
Feature Description
1 Telephone wall jack.
116 Chapter 9Solve a problem
Table 9-12 Rear view of printer (continued)
Feature Description
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
CAUTION: To reduce the risk of re, use only No. 26 AWG or larger (For example, 24 AWG)
UL Listed or CSA Certied Telecommunications Line Cord.
● Try connecting a working phone and phone cord to the telephone wall jack that you are using for the printer
and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service.
●
Other equipment, which uses the same phone line as the printer, might be in use. For example, you cannot
use the printer for faxing if an extension phone is o the hook, or if you are using acomputer dial-up modem
to send an email or access the Internet.
● Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printer cannot
send or receive a fax until the error condition is resolved.
● The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and
listening for static or other noise. If you hear noise, turn Error Correction Mode o and try faxing again. If the
problem persists, contact your telephone company.
● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL lter connected or you
cannot fax successfully.
● Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check if
your phone line is digital, connect a regular analog phone to the line and listen for adial tone. If you do not
hear anormal sounding dial tone, it might be a phone line set up for digital phones.
● If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is connected to the correct port and the terminal adapter
is set to the correct switch type for your country/region, if possible.
● If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines with
poor sound quality (noise) can cause faxing problems. You can check the sound quality of the phone line by
plugging aphone into the telephone wall jack and listening for static or other noise. If you hear noise, turn o
your DSL modem and completely remove power for at least 15 minutes. Turn the DSL modem back on and
listen to the dial tone again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending and
receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL modem
o, contact your DSL provider for support.
● If you are using aphone splitter, this can cause faxing problems (a splitter is atwo-cord connector that plugs
into atelephone wall jack). Try removing the splitter and connecting the printer directly to the telephone wall
jack.
The printer cannot receive faxes, but can send faxes
Follow these steps if the printer cannot receive faxes, but can send faxes:
The printer cannot receive faxes, but can send faxes
117
● If you are not using adistinctive ring service, check to make sure that the Distinctive Ring feature on the
printer is set to All Standard Rings.
● If Auto Answer is set to O, you need to receive faxes manually; otherwise, the printer cannot receive the fax.
● If Store and Print feature under Fax Receive Settings is enabled and the printing is blocked due to out-of-
paper from the print tray, paper jam, and so on, make sure to clear the jammed paper or to start printing the
faxes to receive further faxes.
● If you have avoice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming fax
calls.
● If you have acomputer dial-up modem on the same phone line with the printer, check to make sure that the
software that came with your modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the printer
from receiving fax calls.
● If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
– Your answering machine might not be set up correctly with the printer.
– Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and the
sending fax machine might disconnect.
– Your answering machine might not have enough quiet time after your outgoing message to allow the
printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help to solve these problems:
– When you have an answering machine on the same phone line you use for fax calls, try connecting the
answering machine directly to the printer.
– Make sure the printer is set to receive faxes automatically.
– Make sure the Rings to Answer setting is set to agreater number of rings than the answering machine.
– Disconnect the answering machine and then try receiving afax. If faxing is successful without the
answering machine, the answering machine might be causing the problem.
– Reconnect the answering machine and record your outgoing message again. Record amessage that is
approximately 10 seconds in duration. Speak slowly and at alow volume when recording your message.
Leave at least 5 seconds of silence at the end of the voice message. There should be no background
noise when recording this silent time. Try to receive afax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of your
outgoing message. Play back your outgoing message to check.
● If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, acomputer dial-up modem, or amulti-port switch box, the fax signal level might be reduced. The
signal level can also be reduced if you use asplitter or connect extra cables to extend the length of your
phone. Areduced fax signal can cause problems during fax reception.
To nd out if other equipment is causing aproblem, disconnect everything except the printer from the phone
line, and then try to receive afax. If you can receive faxes successfully without the other equipment, one or
more pieces of the other equipment is causing problems; try adding them back one at atime and receiving
afax each time, until you identify which equipment is causing the problem.
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Chapter 9Solve a problem
● If you have aspecial ring pattern for your fax phone number (using adistinctive ring service through your
telephone company), make sure that the Distinctive Ring feature on the printer is set to match.
The printer cannot send faxes, but can receive faxes
Follow these steps if the printer cannot send faxes, but can receive faxes:
● The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert apause
following the access number. If your number is 95555555, and 9 accesses an outside line, you might insert
pauses as follows: 9,555,5555. Use the Pause button on the keyboard.
● The number you entered when sending the fax is not in the proper format or the receiving fax machine
is having problems. To check this, try calling the fax number from atelephone and listen for fax tones.
If you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or avoice
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the
receiving fax machine for any problems.
Fax tones are recorded on my answering machine
Follow these steps if the fax tones are recorded on your answering machine:
● When you have an answering machine on the same phone line you use for fax calls, try connecting the
answering machine directly to the printer. If you do not connect the answering machine as recommended,
fax tones might be recorded on your answering machine.
● Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is correct.
The number of rings to answer for the printer should be greater than the number of rings to answer for the
answering machine. If the answering machine and the printer are set to the same number of rings to answer,
both devices answer the call and fax tones are recorded on the answering machine.
● Set your answering machine to a low number of rings and the printer to answer in the maximum number
of rings supported. In this setup, the answering machine answers the call and the printer monitors the line.
If the printer detects fax tones, the printer receives the fax. If the call is avoice call, the answering machine
records the incoming message.
Fax reports
Learn how to troubleshoot problems with fax reports.
Fax T.30 Trace Reports
Use a T.30 protocol trace report to troubleshoot fax transmission issues.
Use the following settings to specify when to print the report.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Troubleshooting, and then touch Fax.
4. Touch to select any of the following options next to Fax T.30 Trace Reports to print.
● Never Automatically Print
● Print after every fax
● Print only after sending faxes
The printer cannot send faxes, but can receive faxes
119
● Print only after receiving faxes
● Print only after problems sending faxes
● Print only after problems receiving faxes
● Print after any fax problems
Fax test report
Print fax test report to test fax setup using the printer control panel.
NOTE: Make sure the cartridges are installed, and that full-size paper is loaded in the input tray, before
starting the test.
1. Set up the printer for faxing according to your home or oice setup instructions.
2. On the control panel Home screen, touch Menu.
3. Scroll to Utilities and touch Tools.
4. Touch Troubleshooting, and then touch Fax.
5. Touch Fax Test Report to print.
The printer prints the test report.
6. Review the report.
● If the test passes and you are still having problems faxing, check the fax settings listed in the report to
verify the settings are correct. A blank or incorrect fax settings might cause problems faxing.
See Change fax settings.
● If the test fails, review the report for more information on how to x any problems found.
Clear the Fax Log/Memory
Clearing the fax log clears fax call records.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Troubleshooting, and then touch Fax.
4. From the Fax screen, touch Clear Fax Logs/Memory.
5. Touch Clear.
PBX Ring Detect
Enable this feature to prevent false detection of extension phone being picked up if the voltage changes between
rings in certain PBX environments.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Troubleshooting, and then touch Fax.
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Chapter 9Solve a problem
4. From the Fax screen, touch the toggle button next to PBX Ring Detect to turn it on or o.
Network and connection issues
Learn how to troubleshoot network and connection issues.
Fix Wi-Fi connection
Select one of the following troubleshooting options:
● Restore network settings and reconnect the printer.
See Restore settings.
● Check the network conguration or print the Wi-Fi test report to assist in diagnosing network connection
issues.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, and then touch Status Reports.
4. Touch Network Conguration Report, and then touch Print.
Check the Wi-Fi Network Test report to see if something failed during the test.
– See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or not
your printer passed.
– From the CURRENT CONFIGURATION section, nd out the Network Name (SSID) to which your printer is
currently connected. Make sure that the printer is connected to the same network as your computer or
mobile devices.
● Use an HP online troubleshooting tool to solve your printer issues.
Wi-Fi connectivity checklist
● Verify that the printer and the Wi-Fi router are turned on and have power. Also make sure that the wireless
radio in the printer is turned on.
● Verify that the service set identier (SSID) is correct. Print the network conguration page to determine the
SSID. See Understand printer reports.
If you are not sure the SSID is correct, run the Wi-Fi setup again.
● With secured networks, verify that the security information is correct. If the security information is incorrect,
run the Wi-Fi setup again.
● If the Wi-Fi network is working correctly, try accessing other computers on the Wi-Fi network. If the network
has Internet access, try connecting to the Internet over a Wi-Fi connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the Wi-Fi access point
(on networks using WPA security).
● Verify that the printer is within the range of the Wi-Fi network. For most networks, the printer must be within
30 m (100 ft) of the Wi-Fi access point (Wi-Fi router).
Network and connection issues
121
● Verify that obstacles do not block the Wi-Fi signal. Remove any large metal objects between the access point
and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the
printer and Wi-Fi access point.
● Verify that the printer is located away from electronic devices that might interfere with the Wi-Fi signal. Many
devices can interfere with the Wi-Fi signal including motors, cordless phones, security system cameras, other
Wi-Fi networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same Wi-Fi network.
● For OS X, verify that the Wi-Fi router supports Bonjour.
The printer does not print after the Wi-Fi conguration completes
● Make sure that the printer is turned on and in the ready state.
● Turn o any third-party rewalls on your computer.
● Make sure that the Wi-Fi network is working correctly.
● Make sure that your computer is working correctly. If necessary, restart the computer.
● Verify that you can open the printer EWS from a computer on the network.
The printer does not print, and the computer has a third-party
rewall installed
● Update the rewall with the most recent update available from the manufacturer.
● If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
● Temporarily turn o the rewall, and then install the Wi-Fi printer on the computer. Enable the rewall when
you have completed the Wi-Fi installation.
The Wi-Fi connection does not work after moving the Wi-Fi router or printer
● Make sure that the router or printer connects to the same network that your computer connects to.
● Print a network conguration page.
● Compare the service set identier (SSID) on the information report to the SSID in the printer conguration for
the computer.
● If the numbers are not the same, the devices are not connecting to the same network. Recongure the Wi-Fi
setup for the printer.
Cannot connect more devices to the Wi-Fi printer (Wi-Fi Direct)
● Make sure that the other computers are within the Wi-Fi range and that no obstacles block the signal. For
most networks, the wireless range is within 30 m (100 ft) of the Wi-Fi access point.
● Make sure that the printer is turned on and in the ready state.
● Make sure there are not more than 5 concurrent Wi-Fi Direct users.
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Chapter 9Solve a problem
● Turn o any third-party rewalls on your computer.
● Make sure that the Wi-Fi network is working correctly.
● Make sure that your computer is working correctly. If necessary, restart the computer.
The printer cannot print when your computer is on a VPN
●
The printer might lose connection when your computer switches to a virtual private network (VPN).
The network does not appear in the Wi-Fi networks list
● Make sure the Wi-Fi router is turned on and has power.
● The network might be hidden.
● Make sure that the printer is within Wi-Fi range of the Wi-Fi router, and that there are no obstacles blocking
the signal.
● The printer operates on the 2.4 GHz and 5 GHz Wi-Fi bands.
● Refresh the Wi-Fi networks list.
● Try restarting the printer.
The Wi-Fi network is not functioning
●
To verify if the network has lost communication, try connecting other devices to the network.
● Test network communication by pinging the network.
1. Open a command-line prompt on your computer.
a. For Windows, click Start, click Run, type cmd, and then press Enter.
b. For OS X, go to Applications, then Utilities, and open Terminal.
2. Type ping followed by the router IP address.
3. If the window displays round-trip times, the network is working.
a. Print the network conguration page. See Understand printer reports.
b. Compare the service set identier (SSID) on the information report to the SSID in the printer
information for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the Wi-Fi setup for the printer.
Reduce interference on a Wi-Fi network
The following tips can reduce interference in a Wi-Fi network:
● Keep the Wi-Fi devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the Wi-Fi devices away from large masonry structures and other building structures. These objects can
absorb radio waves and lower signal strength.
The printer cannot print when your computer is on a VPN
123
● Position the Wi-Fi router in a central location in line of sight with the Wi-Fi printers on the network.
Fix Wi-Fi Direct connection
Complete the following to resolve Wi-Fi Direct connection issues.
1. Check the printer to conrm that the Wi-Fi Direct is turned on.
See Print using Wi-Fi Direct to turn on Wi-Fi Direct.
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
The Wi-Fi Direct name and password are listed on the Network Conguration Report.
See Print a printer report.
If you are using a mobile device, visit the hp.com/mobileprinting website for more information about mobile
printing.
Fix Ethernet connection
Check the following:
● The network is operational and the network hub, switch, or router is turned on.
● The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is plugged
into the Ethernet port on the printer and the light near the connector lights up when connected.
● Antivirus programs, including spyware protection programs, are not impacting your network connection to
the printer. If you know that antivirus or rewall software is preventing your computer from connecting to
the printer, use HP online rewall troubleshooter to help solve the problem.
● HP Print and Scan Doctor: Download and run HP Print and Scan Doctor to help diagnose and x issues
automatically.
NOTE: This tool is for the Windows operating system, and is only available in some languages.
Poor physical connection
● Verify that the printer is attached to the correct network port using a cable of the correct length.
● Verify that cable connections are secure.
● Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
● If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
● Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
● If you installed the printer using the HPstandard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
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Chapter 9Solve a problem
● If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
● If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
● Test network communication by pinging the network.
1. Open a command-line prompt on your computer.
a. For Windows, click Start, click Run, type cmd, and then press Enter.
b. For macOS, go to Applications, then Utilities, and open Terminal.
2. Type ping followed by the IP address for your printer.
3. If the window displays round-trip times, the network is working.
● If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
● Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
● If you installed the printer using the HPstandard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
● If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead of the
IP address.
● If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
● Check the network drivers, print drivers, and the network redirection settings.
● Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
● Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
● Recongure the network settings if necessary.
The computer is unable to communicate with the printer
125
Restore original network settings
If you want to restart Wi-Fi setup mode or troubleshoot network-related issues, you can restore the printer to its
original network settings.
NOTE:
● You must reconnect the printer to the network using the HP software after you restore network settings.
● For network-related issues, try the following before restoring network settings.
–
Run HP Print and Scan Doctor to help diagnose and x issues automatically.
– Visit hp.com/support for information and utilities that can help you x many common printer
problems.
See Restore settings.
Understand printer reports
Learn more about how to print some useful printer reports.
●
Network Conguration Report
Provides important network settings such as network status and the printer IP address.
● Wi-Fi Network Test Results
Provides information about your printer network connection or to troubleshoot connection issues.
● Web Access Test Report
Provides information about the printer status, DNS setting, and the IP address. If the printer is connected
to a Wi-Fi network, the test report displays details about the network settings. It also indicates any Wi-Fi
connectivity issues.
Print a printer report
Follow these steps to print a printer report.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Reports, and then touch Status Reports.
4. Select a printer report to print and touch Print.
Print a report from EWS
Follow these steps to print a report from EWS.
1. Open the EWS.
2. Click the Support Tools tab.
3. From the left menu, click Reports and Pages.
4. Click Print to print the desired report.
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Chapter 9Solve a problem
EWS reports
Learn more about how to print some useful printer EWS reports.
Table 9-13 Printer EWS reports
Printer report Description How to print
Adjust
Alignment Test
Page
The printer prints an alignment page. 1. Open the EWS.
2. Click the Print Quality tab.
3. Click Image Registration and make the necessary
changes.
4. Click Apply.
Restore settings
If you change some settings or disable some functions and want to change them back, you can restore or reset
the settings.
●
Reset user settings
If you want to discard the changes you have made to the printer user settings, you can reset the printer to
the default user settings.
● Reset user data
If you want to discard the changes you have made to the printer user data, you can reset the printer to the
original default data.
● Restore all factory defaults
If you want to discard the changes you have made to the printer settings, you can restore all the printer
settings to the original factory default settings.
Complete the following steps to restore settings.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Tools.
3. Touch Maintenance, and then touch Restore Settings.
4. Select the feature and change the desired settings.
Restore network settings
If you want to discard the changes you have made to the printer network settings, you can restore them to the
original network settings.
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch Network and change the desired settings.
EWS reports
127
HP support
HP online support provides information and utilities that can help you solve common printer problems.
● View video tutorials
Learn how to set up printer and perform common tasks.
● Get troubleshooting assistance
Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and
more.
● Get software and drivers
Download software, drivers, and rmware you need for the printer.
● Ask the community
Join the community forums to nd solutions, ask questions, and share tips.
● HP diagnostics solutions
Use HP online tools to detect your printer and nd recommended solutions.
Download and run HP Print and Scan Doctor to help diagnose and x issues automatically.
Contact HP
If you need help from an HP technical support representative to solve a problem.
Visit hp.com/support for more information.
The following contact options are available at no cost for in-warranty customers (HP agent-assisted support for
out-of-warranty customers may require a fee).
● Chat
Chat with an HP support agent or the HP Virtual Assistant online.
● Call
Call an HP support agent.
When contacting HP support, provide the following information:
● Product name (Located on the printer)
● Product number and serial number (located near the cartridge access area)
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more eicient support, and product
support alerts.
If you did not register your printer while installing the printer software, you can register anytime on the
register.hp.com website.
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Chapter 9Solve a problem
Additional warranty options
Extended service plans are available for the printer at additional costs.
Visit hp.com/support, select your country/region and language, then explore the service plan options available
for your printer.
Additional information
Go to www.support.hp.com. Select your country/region. Enter the product name, and then select Search.
Instructions are available for performing various tasks, such as the following:
● Troubleshooting your printer
● Printing from various applications, and from various devices
● Obtaining support
You will nd documents, videos, and many other resources to help you get the most from your printer.
Additional warranty options 129
HP EcoSolutions (HP and the Environment)10
HP is committed to helping you optimize your environmental footprint and empowering you to print responsibly
—at home or in the oice.
For more detailed information about environmental guidelines that HP follows during the manufacturing process,
see Environmental product stewardship program.
Power management
Use Sleep and Inactivity Shutdown to conserve electricity.
● Sleep
After initial setup, the printer enters Sleep mode after 5 minutes of inactivity by default.
● Inactivity Shutdown
To conserve power, the printer turns o completely after a default period of inactivity. Press (the Power
button) to turn on the printer again.
Follow these steps to change the settings:
1. On the control panel Home screen, touch Menu.
2. Scroll to Utilities and touch Settings.
3. Touch General, and then touch Energy.
4. Select the feature and change the desired settings.
130 Chapter 10HP EcoSolutions (HP and the Environment)
Printer specicationsA
The information contained herein is subject to change without notice.
Some statements might not be applicable for your printer or all countries/regions. For current information, visit
www.support.hp.com. Select your country/region and language, nd your printer, click Product Information, and
check the product specications for your printer.
Technical specications
For more information, visit www.support.hp.com, select your country/region and language, nd your printer, click
Product Information, and then select Product specications.
System requirements
For information about software and system requirements or future operating system releases and support, visit
www.support.hp.com and nd your printer.
Supported operating systems
The following information applies to the printer-specic Windows PCL6 and to the software installer.
Windows: The HPSoftware Installer installs the “HPPCL.6” version 3 print driver, the “HPPCL6” version 3 print
driver, or the “HP PCL-6” version 4 print driver, depending on the Windows operating system, along with optional
software when using the software installer. Download the "HPPCL.6" version 3 print driver, the "HPPCL6"
version 3 print driver, and the "HPPCL-6" version 4 print driver from the printer-support website for this printer:
www.support.hp.com.
macOS: Mac computers are supported with this printer. Download HPSmart either from hpsmart.com/download
or from the Printer Support page, and then use HPSmart to install the HP print driver. HPSmart is not included in
the HPSoftware Installer.
1. Go to hpsmart.com/download.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX®, go to www.hp.com/go/unixmodelscripts.
Table A-1
Supported operating systems and print drivers
Operating system Print driver installed (from the software on
the web)
Notes
Windows 11, 64-bit The “HPPCL-6” V7 printer-specic print
driver is installed for this operating system
as part of the software installation.
This operating system is fully supported.
Windows10, 32-bit and 64-bit The “HPPCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
This operating system is fully supported.
Printer specications 131
Table A-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on
the web)
Notes
Windows 10 server (Server
2016,2019,2022), 32-bit and 64-bit
The “HPPCL-6” printer-specic print driver is
installed for this operating system as part of
the software installation.
This operating system is fully supported.
macOS 11.0 Big Sur, macOS 12.0 Monterey,
macOS 13.0 Ventura
To install the print driver, download
HPSmart from 123.hp.com. Follow the
steps provided to install the printer software
and print driver.
This operating system is fully supported.
NOTE:
● For a current list of supported operating systems, go to www.support.hp.com for HP's all-inclusive help for
the printer.
● For HPUPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click
the links.
Table A-2 Minimum system requirements
Windows macOS
● Internet connection
● 2 GB available hard disk space
● Internet connection
● 2 GB of available hard-disk space
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.support.hp.com for HP's all-inclusive help for the printer. Find the following support:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
●
Join support forums
● Find warranty and regulatory information
Supported Wi-Fi band
The printer supports dual band Wi-Fi 802.11 ac.
132
Appendix APrinter specications
Printer dimensions
This topic describes the printer dimensions.
Table A-3 Printer dimensions
Dimensions Printer fully closed Printer fully open
1.Height 341.32 mm (13.44 in) 550 mm (21.65 in)
2.Depth 419.12 mm (16.5 in) 990 mm (38.98 in)
3.Width 418 mm (16.46 in) 418 mm (16.46 in)
Weight (with cartridges) 17.32 kg (38.104 lb) 17.32 kg (38.104 lb)
Power consumption, electrical specications, and acoustic emissions
For current information, visit www.support.hp.com and nd your printer.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Table A-4 Operating-environment range
Environment Recommended Allowed
Temperature 15° to 27°C (59° to 80.6°F) 15° to 30°C (59° to 86°F)
Operating humidity 30% to 70% relative humidity (RH), non-
condensing
10% to 80% (RH), non-condensing
Printer dimensions 133
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
●
Caution: Electric shock
●
Caution: Hot surface
●
Caution: Keep body parts away from moving parts
●
Caution: Sharp edge in close proximity
●
Warning
Laser Warning
134 Appendix APrinter specications
Service and supportB
This section describes the service and support information.
HP limited warranty statement
Table B-1 HP limited warranty statement
HP PRODUCT DURATION OF LIMITED WARRANTY*
HP Color LaserJet Pro MFP 3301-3304/3388 series One-year limited warranty
NOTE: *Warranty and support options vary by product, country/region, and local legal requirements. Go to
www.support.hp.com to learn about HP award-winning service and support options in your region. For details
on the HP limited warranty policy on supplies, go to www.hp.com/go/learnaboutsupplies.
HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products sold or
leased a) from HP Inc., its subsidiaries, ailiates, authorized resellers, authorized distributors, or country/region
distributors; and, b) with this HP Limited Warranty, that HPhardware and accessories will be free from defects
in materials and workmanship after the date of purchase, for the period specied above. If HP receives notice of
such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be
defective. Replacement products may be either new or equivalent in performance to new. HP products presented
for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts
may be used to repair the goods. Repair of goods may result in lost user-generated data.
HP warrants to you that HPsoftware will not fail to execute its programming instructions after the date of
purchase, for the period specied above, due to defects in material and workmanship when properly installed
and used. If HP receives notice of such defects during the warranty period, HP will replace software which does
not execute its programming instructions due to such defects.
HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within
a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of
the purchase price upon prompt return of the product.
HPproducts may contain remanufactured parts equivalent to new in performance or may have been subject to
incidental use.
Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration,
(b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modication or misuse, (d)
operation outside of the published environmental specications for the product, or (e) improper site preparation
or maintenance.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY
OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HPSPECIFICALLY DISCLAIMS
ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of
an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specic
legal rights and you might also have other rights that vary from country/region to country/region, state to state,
or province to province. Please refer to the Country/region Specic statements at the end of this document.
Service and support
135
HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product
and where HP has marketed this product. The level of warranty service you receive may vary according to local
standards. HP will not alter form, t or function of the product to make it operate in a country/region for which it
was never intended to function for legal or regulatory reasons.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE
AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HPOR ITS SUPPLIERS BE LIABLE
FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA),
OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or
provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation
or exclusion may not apply to you.
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT
EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO
THE SALE OF THIS PRODUCT TO YOU. PLEASE REFER TO THE COUNTRY/REGION SPECIFIC STATEMENTS AT THE
END OF THIS DOCUMENT (IF APPLICABLE) FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
Country/region specic terms
In some jurisdictions, you may have other statutory rights. Please see below.
Australia
Your rights as an Australian consumer are
dierent to those stated in the document above.
You should disregard any limitations or exclusions in the above document and refer to the information below.
1. When you buy a good from HP as a consumer, the goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
2. This means that there is no dened warranty period for HP goods supplied to Australian consumers.
3. Instead, the goods should, for example, be t for the purposes for which they are commonly supplied for
such a period as a reasonable consumer fully acquainted with the state and condition of the goods would
expect. This period may vary depending on the product.
4. You should contact HP if you are concerned that one of HP's products fails to satisfy any of the guarantees
listed below. HP will discuss with you the specic nature and circumstances of that good and whether the
particular fault/issue falls within the scope of the statutory guarantees.
Nothing in HP’s Limited Warranty excludes, restricts, or modies any condition, warranty, guarantee, right or
remedy you may have at law (including a consumer guarantee under the Australian Consumer Law) which
cannot be lawfully excluded or limited.
The relevant guarantees are as follows:
1. Quality — goods supplied by HP must be of acceptable quality. The test for acceptable quality is whether a
reasonable consumer, fully aware of the state and condition of the goods, would nd them:
● safe, durable, and free from defects;
● acceptable in appearance and nish; and
● t for all the purposes for which goods of that kind are commonly supplied.
136
Appendix BService and support
This must take into account the nature and price of the goods, and any statements on packaging or
labeling.
2. Disclosed Purpose — goods or services supplied by HP that HP represents are reasonably t for a purpose
expressly disclosed by a consumer must be reasonably t for that purpose.
3. Description — goods supplied by HP must match the description provided by HP.
4. Sample — goods supplied by HP must match any sample shown to you by HP.
5. Title — a consumer who purchases a good from HP must receive clear title to the good.
6. Due care and skill — services provided to you by HP must be provided with due care and skill.
7. Express warranties — HP will be legally required to comply with the express warranty that is set out in its
terms and conditions.
8. Reasonable time — repair services provided by HP must be provided within a reasonable time.
If you think that you are entitled to any of the above remedies or any remedy under the HP Worldwide Limited
Warranty and Technical Support Document, please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request, please use the numbers below or visit www.hp.com.au and select the “Customer
Service” option for the most current list of phone support numbers.
Product
Phone
Support for all HP Products except those listed separately below 13 10 47
If dialing internationally: +61 2 8278-1039
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal LaserJet
Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and
model CM1415
1300 721 147
If dialing internationally: +61 2 8934 4380
For further information on consumer rights, visit www.consumerlaw.gov.au and www.accc.gov.au/
consumerguarantees.
New Zealand
In New Zealand, the hardware and software come with guarantees that cannot be excluded under the New
Zealand consumer law. In New Zealand, Consumer Transaction means a transaction involving a person who
is purchasing goods for personal, domestic, or household use or consumption and not for the purpose of
a business. New Zealand consumers who are purchasing goods for personal, domestic or household use
or consumption and not for the purpose of a business ("New Zealand Consumers") are entitled to repair,
replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New
Zealand Consumer (as dened above) may recover the costs of returning the product to the place of purchase
if there is a breach of the New Zealand consumer law; furthermore, if it will be of signicant cost to the New
Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost.
New Zealand
137
Table B-2 Support phone numbers
Product Phone
Support for all HP Products except those listed separately below 0800 449 553
If dialing internationally: +61 2 8031-8317
DeskJet, Oice Jet, PSC, All-in-One, Photosmart & Personal LaserJet
Series 1000, P1000, M1000 and Colour LaserJet CP1000 Series and
model CM1415
0800 441 147
If dialing internationally: +61 2 8934 4380
UK, Ireland, and Malta
The HPLimited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP
entity responsible for the performance of the HPLimited Warranty in your country/region is as follows:
UK: HPInc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN
Ireland: Hewlett-Packard Ireland Limited, Liey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare
Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
United Kingdom: The HPLimited Warranty benets apply in addition to any legal rights to a guarantee from
seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods
for products purchased in England or Wales and ve years from delivery of goods for products purchased in
Scotland. However various factors may impact your eligibility to receive these rights. For further information,
please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the
European Consumer Centers website (commission.europa.eu). Consumers have the right to choose whether to
claim service under the HPLimited Warranty or against the seller under the legal guarantee.
Ireland: The HPLimited Warranty benets apply in addition to any statutory rights from seller in relation to
nonconformity of goods with the contract of sale. However various factors may impact your eligibility to receive
these rights. Consumer statutory rights are not limited or aected in any manner by HPCare Pack. For further
information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you
may visit the European Consumer Centers website (commission.europa.eu). Consumers have the right to choose
whether to claim service under the HPLimited Warranty or against the seller under the legal guarantee.
Malta: The HPLimited Warranty benets apply in addition to any legal rights to a two-year guarantee
from seller of nonconformity of goods with the contract of sale; however various factors may impact your
eligibility to receive these rights. Consumer statutory rights are not limited or aected in any manner by the
HPLimited Warranty. For further information, please consult the following link: Consumer Legal Guarantee
(www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (commission.europa.eu).
Consumers have the right to choose whether to claim service under the HPLimited Warranty or against the seller
under two-year legal guarantee.
Austria, Belgium, Germany, and Luxemburg
Die beschränkte HPHerstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie.
Der Name und die Adresse der HPGesellschaft, die in Ihrem Land für die Gewährung der beschränkten
HPHerstellergarantie verantwortlich ist, sind wie folgt:
Deutschland: HPDeutschland GmbH, Schickardstr. 32, D-71034 Böblingen
Österreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien
Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308 Capellen
138
Appendix BService and support
Belgien: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
Die Rechte aus der beschränkten HPHerstellergarantie gelten zusätzlich zu den gesetzlichen Ansprüchen
wegen Sachmängeln auf eine zweijährige Gewährleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese
Rechte haben, hängt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die
beschränkte HPHerstellergarantie eingeschränkt bzw. betroen. Weitere Hinweise nden Sie auf der folgenden
Website: Gewährleistungsansprüche für Verbraucher (www.hp.com/go/eu-legal) oder Sie können die Website
des Europäischen Verbraucherzentrums (commission.europa.eu) besuchen. Verbraucher haben das Recht zu
wählen, ob sie eine Leistung von HP gemäß der beschränkten HPHerstellergarantie in Anspruch nehmen oder
ob sie sich gemäß der gesetzlichen zweijährigen Haftung für Sachmängel (Gewährleistung) sich an den jeweiligen
Verkäufer wenden.
Belgium, France, and Luxemburg
La garantie limitée HP est une garantie commerciale fournie volontairement par HP. Voici les coordonnées de
l'entité HP responsable de l'exécution de la garantie limitée HP dans votre pays:
France: HPFrance SAS, société par actions simpliée identiée sous le numéro 448 694 133 RCS Evry, 1 Avenue
du Canada, 91947, Les Ulis
G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activités Capellen, Rue Pafebruc, L-8308
Capellen
Belgique: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
France: Les avantages de la garantie limitée HP s'appliquent en complément des droits dont vous disposez au
titre des garanties légales applicables dont le bénéce est soumis à des conditions spéciques. Vos droits en tant
que consommateur au titre de la garantie légale de conformité mentionnée aux articles L. 211-4 à L. 211-13 du
Code de la Consommation et de celle relatives aux défauts de la chose vendue, dans les conditions prévues aux
articles 1641 à 1648 et 2232 du Code de Commerce ne sont en aucune façon limités ou aectés par la garantie
limitée HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées au
consommateur (www.hp.com/go/eu-legal). Vous pouvez également consulter le site Web des Centres européens
des consommateurs (commission.europa.eu). Les consommateurs ont le droit de choisir d’exercer leurs droits
au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables mentionnées
ci-dessus.
POUR RAPPEL:
Garantie Légale de Conformité:
« Le vendeur est tenu de livrer un bien conforme au contrat et répond des défauts de conformité existant lors de la
délivrance.
Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de
l'installation lorsque celle-ci a été mise à sa charge par le contrat ou a été réalisée sous sa responsabilité ».
Article L211-5 du Code de la Consommation:
« Pour être conforme au contrat, le bien doit:
1° Etre propre à l'usage habituellement attendu d'un bien semblable et, le cas échéant:
- correspondre à la description donnée par le vendeur et posséder les qualités que celui-ci a présentées à l'acheteur
sous forme d'échantillon ou de modèle;
- présenter les qualités qu'un acheteur peut légitimement attendre eu égard aux déclarations publiques faites par
le vendeur, par le producteur ou par son représentant, notamment dans la publicité ou l'étiquetage;
Belgium, France, and Luxemburg
139
2° Ou présenter les caractéristiques dénies d'un commun accord par les parties ou être propre à tout usage
spécial recherché par l'acheteur, porté à la connaissance du vendeur et que ce dernier a accepté».
Article L211-12 du Code de la Consommation:
« L'action résultant du défaut de conformité se prescrit par deux ans à compter de la délivrance du bien».
Garantie des vices cachés
Article 1641 du Code Civil: « Le vendeur est tenu de la garantie à raison des défauts cachés de la chose vendue qui
la rendent impropre à l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait
pas acquise, ou n'en aurait donné qu'un moindre prix, s'il les avait connus. »
Article 1648 alinéa 1 du Code Civil:
« L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de
la découverte du vice. »
G.D. Luxembourg et Belgique: Les avantages de la garantie limitée HP s'appliquent en complément des droits
dont vous disposez au titre de la garantie de non-conformité des biens avec le contrat de vente. Cependant, de
nombreux facteurs peuvent avoir un impact sur le bénéce de ces droits. Vos droits en tant que consommateur
au titre de ces garanties ne sont en aucune façon limités ou aectés par la garantie limitée HP. Pour de
plus amples informations, veuillez consulter le lien suivant : Garanties légales accordées au consommateur
(www.hp.com/go/eu-legal) ou vous pouvez également consulter le site Web des Centres européens des
consommateurs (commission.europa.eu). Les consommateurs ont le droit de choisir de réclamer un service
sous la garantie limitée HP ou auprès du vendeur au cours d'une garantie légale de deux ans.
Italy
La Garanzia limitata HP è una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati nome
e indirizzo della società HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel vostro
Paese:
Italia: HPItaly S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla
garanzia di due anni fornita dal venditore in caso di non conformità dei beni rispetto al contratto di vendita.
Tuttavia, diversi fattori possono avere un impatto sulla possibilita’ di beneciare di tali diritti. I diritti spettanti ai
consumatori in forza della garanzia legale non sono in alcun modo limitati, né modicati dalla Garanzia limitata
HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i clienti (www.hp.com/go/
eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori (commission.europa.eu). I consumatori
hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al
venditore per far valere la garanzia legale di due anni.
Spain
Su Garantía limitada de HP es una garantía comercial voluntariamente proporcionada por HP. El nombre y
dirección de las entidades HP que proporcionan la Garantía limitada de HP (garantía comercial adicional del
fabricante) en su país es:
España: Hewlett-Packard Española S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas,
E-28232 Madrid
Los benecios de la Garantía limitada de HP son adicionales a la garantía legal de 2 años a la que los
consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo, varios
factores pueden afectar su derecho a recibir los benecios bajo dicha garantía legal. A este respecto, la Garantía
limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu-
legal). Para más información, consulte el siguiente enlace: Garantía legal del consumidor o puede visitar el sitio
140
Appendix BService and support
web de los Centros europeos de los consumidores (commission.europa.eu). Los clientes tienen derecho a elegir si
reclaman un servicio acogiéndose a la Garantía limitada de HP o al vendedor de conformidad con la garantía legal
de dos años.
Denmark
Den begrænsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse på det HP-selskab, der er
ansvarligt for HP's begrænsede garanti i dit land, er som følger:
Danmark: HPInc Danmark ApS, Engholm Parkvej 8, 3450, Allerød
Den begrænsede HP-garanti gælder i tillæg til eventuelle juridiske rettigheder, for en toårig garanti fra sælgeren
af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog påvirke din ret
til at opnå disse rettigheder. Forbrugerens lovbestemte rettigheder begrænses eller påvirkes ikke på nogen
måde af den begrænsede HP-garanti. Se nedenstående link for at få yderligere oplysninger: Forbrugerens
juridiske garanti (www.hp.com/go/eu-legal) eller du kan besøge De Europæiske Forbrugercentres websted
(commission.europa.eu). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's
begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap
innestår for garantien:
Norge: HPNorge AS, Rolfbuktveien 4b, 1364 Fornebu
HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkjøpslovgivning, hvor
reklamasjonsperioden kan være to eller fem år, avhengig av hvor lenge salgsgjenstanden var ment å vare.
Ulike faktorer kan imidlertid ha betydning for om du kvaliserer til å kreve avhjelp iht slikt mangelsansvar.
Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du klikke
på følgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan besøke nettstedet til
de europeiske forbrukersentrene (commission.europa.eu). Forbrukere har retten til å velge å kreve service under
HPs garanti eller iht selgerens lovpålagte mangelsansvar.
Sweden
HP:s begränsade garanti är en kommersiell garanti som tillhandahålls frivilligt av HP. Namn och adress till det
HP-företag som ansvarar för HP:s begränsade garanti i ditt land är som följer:
Sverige: HPPPS Sverige AB, SE-169 73 Stockholm
Fördelarna som ingår i HP:s begränsade garanti gäller utöver de lagstadgade rättigheterna till tre års garanti från
säljaren angående varans bristande överensstämmelse gentemot köpeavtalet, men olika faktorer kan påverka
din rätt att utnyttja dessa rättigheter. Konsumentens lagstadgade rättigheter varken begränsas eller påverkas
på något sätt av HP:s begränsade garanti. Mer information får du om du följer denna länk: Lagstadgad garanti
för konsumenter (www.hp.com/go/eu-legal) eller så kan du gå till European Consumer Centers webbplats
(commission.europa.eu). Konsumenter har rätt att välja om de vill ställa krav enligt HP:s begränsade garanti eller
på säljaren enligt den lagstadgade treåriga garantin.
Portugal
A Garantia Limitada HP é uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da
entidade HP responsável pela prestação da Garantia Limitada HP no seu país são os seguintes:
Portugal: HPCP – Computing and Printing Portugal, Unipessoal, Lda., Edicio D. Sancho I, Quinta da Fonte, Porto
Salvo, Lisboa, Oeiras, 2740 244
Denmark
141
As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da
legislação aplicável à garantia de dois anos do vendedor, relativa a defeitos do produto e constante do
contrato de venda. Existem, contudo, vários fatores que poderão afetar a sua elegibilidade para beneciar
de tais direitos. Os direitos legalmente atribuídos aos consumidores não são limitados ou afetados de forma
alguma pela Garantia Limitada HP. Para mais informações, consulte a ligação seguinte: Garantia legal do
consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor
(commission.europa.eu). Os consumidores têm o direito de escolher se pretendem reclamar assistência ao
abrigo da Garantia Limitada HP ou contra o vendedor ao abrigo de uma garantia jurídica de dois anos.
Greece and Cyprus
Η Περιορισμένη εγγύηση HP είναι μια εμπορική εγγύηση η οποία παρέχεται εθελοντικά από την HP. Η επωνυμία
και η διεύθυνση του νομικού προσώπου ΗΡ που παρέχει την Περιορισμένη εγγύηση ΗΡ στη χώρα σας είναι η
εξής:
Ελλάδα /Κύπρoς: HPPrinting and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki
Ελλάδα /Κύπρoς: HP Συστήματα Εκτύπωσης και Προσωπικών Υπολογιστών Ελλάς Εταιρεία Περιορισμένης
Ευθύνης, Tzavella 1-3, 15232 Chalandri, Attiki
Τα προνόμια της Περιορισμένης εγγύησης HP ισχύουν επιπλέον των νόμιμων δικαιωμάτων για διετή εγγύηση
έναντι του Πωλητή για τη μη συμμόρφωση των προϊόντων με τις συνομολογημένες συμβατικά ιδιότητες,
ωστόσο η άσκηση των δικαιωμάτων σας αυτών μπορεί να εξαρτάται από διάφορους παράγοντες. Τα
νόμιμα δικαιώματα των καταναλωτών δεν περιορίζονται ούτε επηρεάζονται καθ’ οιονδήποτε τρόπο από την
Περιορισμένη εγγύηση HP. Για περισσότερες πληροφορίες, συμβουλευτείτε την ακόλουθη τοποθεσία web:
Νόμιμη εγγύηση καταναλωτή (
www.hp.com/go/eu-legal) ή μπορείτε να επισκεφτείτε την τοποθεσία web των
Ευρωπαϊκών Κέντρων Καταναλωτή (commission.europa.eu). Οι καταναλωτές έχουν το δικαίωμα να επιλέξουν
αν θα αξιώσουν την υπηρεσία στα πλαίσια της Περιορισμένης εγγύησης ΗΡ ή από τον πωλητή στα πλαίσια της
νόμιμης εγγύησης δύο ετών.
Hungary
A HP korlátozott jótállás egy olyan kereskedelmi jótállás, amelyet a HP a saját elhatározásából biztosít. Az egyes
országokban a HP mint gyártó által vállalt korlátozott jótállást biztosító HP vállalatok neve és címe:
Magyarország: HPInc Magyarország Kft., H-1117 Budapest, Alíz utca 1.
A HP korlátozott jótállásban biztosított jogok azokon a jogokon felül illetik meg Önt, amelyek a termékeknek
az adásvételi szerződés szerinti minőségére vonatkozó kétéves, jogszabályban foglalt eladói szavatosságból,
továbbá ha az Ön által vásárolt termékre alkalmazandó, a jogszabályban foglalt kötelező eladói jótállásból
erednek, azonban számos körülmény hatással lehet arra, hogy ezek a jogok Önt megilletik-e. További
információért kérjük, keresse fel a következő webhelyet: Jogi Tájékoztató Fogyasztóknak (www.hp.com/go/
eu-legal) vagy látogassa meg az Európai Fogyasztói Központok webhelyét (commission.europa.eu). A
fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott
jótállás alapján vagy a kétéves, jogszabályban foglalt eladói szavatosság, illetve, ha alkalmazandó, a
jogszabályban foglalt kötelező eladói jótállás alapján érvényesítik.
Czech Republic
Omezená záruka HP je obchodní zárukou dobrovolně poskytovanou společností HP. Názvy a adresy společností
skupiny HP, které odpovídají za plnění omezené záruky HP ve vaší zemi, jsou následující:
Česká republika: HPInc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4
Výhody, poskytované omezenou zárukou HP, se uplatňuji jako doplňek k jakýmkoli právním nárokům na
dvouletou záruku poskytnutou prodejcem v případě nesouladu zboží s kupní smlouvou. Váš nárok na uznání
těchto práv však může záviset na mnohých faktorech. Omezená záruka HP žádným způsobem neomezuje ani
142
Appendix BService and support
neovlivňuje zákonná práva zákazníka. Další informace získáte kliknutím na následující odkaz: Zákonná záruka
spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropského spotřebitelského
centra (commission.europa.eu). Spotřebitelé mají právo se rozhodnout, zda chtějí službu reklamovat v rámci
omezené záruky HP nebo v rámci zákonem stanovené dvouleté záruky u prodejce.
Slovakia
Obmedzená záruka HP je obchodná záruka, ktorú spoločnosť HP poskytuje dobrovoľne. Meno a adresa subjektu
HP, ktorý zabezpečuje plnenie vyplývajúce z Obmedzenej záruky HP vo vašej krajine:
Slovenská republika: HPInc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava
Výhody Obmedzenej záruky HP sa uplatnia vedľa prípadných zákazníkových zákonných nárokov voči
predávajúcemu z vád, ktoré spočívajú v nesúlade vlastností tovaru s jeho popisom podľa predmetnej zmluvy.
Možnosť uplatnenia takých prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej
záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý je spotrebiteľom.
Ďalšie informácie nájdete na nasledujúcom prepojení: Zákonná záruka spotrebiteľa (www.hp.com/go/eu-
legal), prípadne môžete navštíviť webovú lokalitu európskych zákazníckych stredísk (commission.europa.eu).
Spotrebitelia majú právo zvoliť si, či chcú uplatniť servis v rámci Obmedzenej záruky HP alebo počas zákonnej
dvojročnej záručnej lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu
HP odpowiedzialnego za realizację Ograniczonej gwarancji HP w Polsce:
Polska: HPInc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsiębiorców
prowadzonego przez Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego
Rejestru Sądowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIOŚ
E0020757WZBW, kapitał zakładowy 480.000 PLN.
Świadczenia wynikające z Ograniczonej gwarancji HP stanowią dodatek do praw przysługujących nabywcy
w związku z dwuletnią odpowiedzialnością sprzedawcy z tytułu niezgodności towaru z umową (rękojmia).
Niemniej, na możliwość korzystania z tych praw mają wpływ różne czynniki. Ograniczona gwarancja HP w
żaden sposób nie ogranicza praw konsumenta ani na nie nie wpływa. Więcej informacji można znaleźć pod
następującym łączem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), można także odwiedzić
stronę internetową Europejskiego Centrum Konsumenckiego (commission.europa.eu). Konsumenci mają prawo
wyboru co do możliwosci skorzystania albo z usług gwarancyjnych przysługujących w ramach Ograniczonej
gwarancji HP albo z uprawnień wynikających z dwuletniej rękojmi w stosunku do sprzedawcy.
Bulgaria
Ограничената гаранция на HP представлява търговска гаранция, доброволно предоставяна от HP. Името
и адресът на дружеството на HP за вашата страна, отговорно за предоставянето на гаранционната
поддръжка в рамките на Ограничената гаранция на HP, са както следва:
HPInc Bulgaria EOOD (Ейч Пи Инк България ЕООД), гр. София 1766, район р-н Младост, бул. Околовръстен
Път No 258, Бизнес Център Камбаните
Предимствата на Ограничената гаранция на HP се прилагат в допълнение към всички законови права за
двугодишна гаранция от продавача при несъответствие на стоката с договора за продажба. Въпреки това,
различни фактори могат да окажат влияние върху условията за получаване на тези права. Законовите
права на потребителите не са ограничени или засегнати по никакъв начин от Ограничената гаранция
на HP. За допълнителна информация, моля вижте Правната гаранция на потребителя (www.hp.com/go/eu-
legal) или посетете уебсайта на Европейския потребителски център (commission.europa.eu). Потребителите
имат правото да избират дали да претендират за извършване на услуга в рамките на Ограничената
гаранция на HP или да потърсят такава от търговеца в рамките на двугодишната правна гаранция.
Slovakia
143
Romania
Garanția limitată HP este o garanție comercială furnizată în mod voluntar de către HP. Numele și adresa entității
HP răspunzătoare de punerea în aplicare a Garanției limitate HP în țara dumneavoastră sunt următoarele:
Romănia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District,
Bucureşti
Beneciile Garanției limitate HP se aplică suplimentar faţă de orice drepturi privind garanţia de doi ani oferită
de vânzător pentru neconformitatea bunurilor cu contractul de vânzare; cu toate acestea, diverşi factori pot
avea impact asupra eligibilităţii dvs. de a benecia de aceste drepturi. Drepturile legale ale consumatorului
nu sunt limitate sau afectate în vreun fel de Garanția limitată HP. Pentru informaţii suplimentare consultaţi
următorul link: garanția acordată consumatorului prin lege (
www.hp.com/go/eu-legal) sau puteți accesa site-ul
Centrul European al Consumatorilor (commission.europa.eu). Consumatorii au dreptul să aleagă dacă să pretindă
despăgubiri în cadrul Garanței limitate HP sau de la vânzător, în cadrul garanției legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerciële garantie vrijwillig verstrekt door HP. De naam en het adres van
de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als volgt:
Nederland: HPNederland B.V., Startbaan 16, 1187 XR Amstelveen
België: HPBelgium BVBA, Hermeslaan 1A, B-1831 Diegem
De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor
consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan conformiteit
van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren een impact
hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de consument worden
op geen enkele wijze beperkt of beïnvloed door de Beperkte Garantie van HP. Raadpleeg voor meer informatie de
volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-legal) of u kan de website van
het Europees Consumenten Centrum bezoeken (commission.europa.eu). Consumenten hebben het recht om te
kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing
van de wettelijke garantie.
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n myöntämästä takuusta
maassanne vastaavan HP:n edustajan yhteystiedot ovat:
Suomi: HPFinland Oy, Piispankalliontie, FIN - 02200 Espoo
HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lisäksi sen varalta,
että tuote ei vastaa myyntisopimusta. Saat lisätietoja seuraavasta linkistä: Kuluttajansuoja (www.hp.com/go/
eu-legal) tai voit käydä Euroopan kuluttajakeskuksen sivustolla (commission.europa.eu). Kuluttajilla on oikeus
vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyjältä.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne
enote HP, ki je odgovorna za omejeno garancijo HP v vaši državi, sta naslednja:
Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin,
Switzerland
Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe
izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev
144
Appendix BService and support
za uveljavitev pravic vplivajo različni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z
zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino
pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiščite spletno mesto evropskih središč za potrošnike
(commission.europa.eu). Potrošniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z
omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo.
Croatia
HP ograničeno jamstvo komercijalno je dobrovoljno jamstvo koje pruža HP. Ime i adresa HP subjekta odgovornog
za HP ograničeno jamstvo u vašoj državi:
Hrvatska: HPComputing and Printing d.o.o. za računalne i srodne aktivnosti, Radnička cesta 41, 10000 Zagreb
Pogodnosti HP ograničenog jamstva vrijede zajedno uz sva zakonska prava na dvogodišnje jamstvo kod
bilo kojeg prodavača s obzirom na nepodudaranje robe s ugovorom o kupnji. Međutim, razni faktori mogu
utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti
ne ograničava zakonska prava potrošača. Dodatne informacije potražite na ovoj adresi: Zakonsko jamstvo
za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potrošačkih centara
(commission.europa.eu). Potrošači imaju pravo odabrati žele li ostvariti svoja potraživanja u sklopu HP
ograničenog jamstva ili pravnog jamstva prodavača u trajanju ispod dvije godine.
Latvia
HP ierobežotā garantija ir komercgarantija, kuru brīvprātīgi nodrošina HP. HP uzņēmums, kas sniedz HP
ierobežotās garantijas servisa nodrošinājumu jūsu valstī:
Latvija: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP ierobežotās garantijas priekšrocības tiek piedāvātas papildus jebkurām likumīgajām tiesībām uz pārdevēja
un/vai rażotāju nodrošinātu divu gadu garantiju gadījumā, ja preces neatbilst pirkuma līgumam, tomēr
šo tiesību saņemšanu var ietekmēt vairāki faktori. HP ierobežotā garantija nekādā veidā neierobežo un
neietekmē patērētāju likumīgās tiesības. Lai iegūtu plašāku informāciju, izmantojiet šo saiti: Patērētāju
likumīgā garantija (www.hp.com/go/eu-legal) vai arī Eiropas Patērētāju tiesību aizsardzības centra tīmekļa vietni
(commission.europa.eu). Patērētājiem ir tiesības izvēlēties, vai pieprasīt servisa nodrošinājumu saskaņā ar HP
ierobežoto garantiju, vai arī pārdevēja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriškai teikiama komercinė garantija. Toliau pateikiami HP bendrovių, teikiančių
HP garantiją (gamintojo garantiją) jūsų šalyje, pavadinimai ir adresai:
Lietuva: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis įstatymais nustatytomis teisėmis į
pardavėjo suteikiamą dviejų metų laikotarpio garantiją dėl prekių atitikties pardavimo sutarčiai, tačiau tai, ar
jums ši teisė bus suteikiama, gali priklausyti nuo įvairių aplinkybių. HP ribotoji garantija niekaip neapriboja
ir neįtakoja įstatymais nustatytų vartotojo teisių. Daugiau informacijos rasite paspaudę šią nuorodą: Teisinė
vartotojo garantija (www.hp.com/go/eu-legal) arba apsilankę Europos vartotojų centro internetinėje svetainėje
(commission.europa.eu). Vartotojai turi teisę prašyti atlikti techninį aptarnavimą pagal HP ribotąją garantiją arba
pardavėjo teikiamą dviejų metų įstatymais nustatytą garantiją.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab
HP üksus aadressil:
Eesti: HPFinland Oy, PO Box 515, 02201 Espoo, Finland
Croatia
145
HP piiratud garantii rakendub lisaks seaduses ettenähtud müüjapoolsele kaheaastasele garantiile, juhul kui toode
ei vasta müügilepingu tingimustele. Siiski võib esineda asjaolusid, mille puhul teie jaoks need õigused ei pruugi
kehtida. HP piiratud garantii ei piira ega mõjuta mingil moel tarbija seadusjärgseid õigusi. Lisateavet leiate
järgmiselt lingilt: tarbija õiguslik garantii (www.hp.com/go/eu-legal) või võite külastada Euroopa tarbijakeskuste
veebisaiti (commission.europa.eu). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või
seadusega ette nähtud müüjapoolset kaheaastast garantiid.
Russia
Срок службы принтера для России
Срок службы данного принтера HP составляет пять лет в нормальных условиях эксплуатации.
Срок службы отсчитывается с момента ввода принтера в эксплуатацию. В конце срока службы HP
рекомендует посетить веб-сайт нашей службы поддержки по адресу www.hp.com/support и/или связаться
с авторизованным поставщиком услуг HP для получения рекомендаций в отношении дальнейшего
безопасного использования принтера.
Limited Warranty Statement for HP Print Cartridges, Imaging Drums,
and Imaging Units for use with HP LaserJet Printers, HP Laser
Printers and Samsung Branded Laser Printers
The product is covered by the HP Commercial/Limited Warranty in countries/regions authorized for use/
distribution.
For complete warranty details, see: hp.com/toner/info
HP policy on non-Original HP supplies
HPcannot recommend the use of non-Original HP toner cartridges, either new or remanufactured.
NOTE: For HPprinter products, the use of a non-Original HP toner cartridge or a relled toner cartridge does
not aect either the warranty to the customer or any HPsupport contract with the customer. However, if
product failure or damage is attributable to the use of a non-Original HP toner cartridge or relled toner
cartridge, HPwill charge its standard time and materials charges to service the product for the particular failure
or damage.
HPanticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HPtoner cartridge and the control-panel message
indicates the cartridge is non-Original HP supplies. HPwill help determine if the cartridge is genuine and take
steps to resolve the problem.
Your toner cartridge might not be a genuine HPtoner cartridge if you notice the following:
● The supplies status page indicates that a non-Original HPsupply is installed.
● You are experiencing a high number of problems with the cartridge.
● The cartridge does not look like it usually does (for example, the packaging diers from HPpackaging).
146
Appendix BService and support
Data stored on the toner cartridge
The HPtoner cartridges used with this product contain a memory chip that assists in the operation of the
product.
In addition, this memory chip collects a limited set of information about the usage of the product, which might
include the following: the date when the toner cartridge was rst installed, the date when the toner cartridge was
last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used,
any printing errors that might have occurred, and the product model. This information helps HPdesign future
products to meet our customers' printing needs.
The data collected from the toner cartridge memory chip does not contain information that can be used to
identify a customer or user of the toner cartridge or their product.
HPcollects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling
program (HPPlanet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied
in order to improve future HPproducts. HPpartners who assist in recycling this toner cartridge might have access
to this data, as well.
Any third party possessing the toner cartridge might have access to the anonymous information on the memory
chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT:
This End-User License Agreement ("EULA") is a legal agreement between (a) you (either an individual or a single
entity) and (b) HPInc. ("HP") that governs your use of any Software Product, installed on or made available by
HP for use with your HP product ("HPProduct"), that is not otherwise subject to a separate license agreement
between you and HP or its suppliers. Other software may contain a EULA in its online documentation. The term
"Software Product" means computer software and may include associated media, printed materials and "online"
or electronic documentation.
An amendment or addendum to this EULA may accompany the HPProduct.
RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS
AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE
PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE
TERMS, YOUR SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND POLICY OF YOUR PLACE OF PURCHASE.
THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY/REGION, STATE OR
TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER
LEGISLATION IN YOUR COUNTRY/REGION, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN
THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU
MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES.
REFER TO SECTION 16 FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS.
1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of
this EULA:
Data stored on the toner cartridge
147
a. Use. You may use the Software Product on a single computer ("Your Computer"). If the Software Product
is provided to you via the internet and was originally licensed for use on more than one computer, you
may install and use the Software Product only on those computers. You may not separate component
parts of the Software Product for use on more than one computer. You do not have the right to
distribute the Software Product, nor do you have the right to modify the Software Product or disable
any licensing or control feature of the Software Product. You may load the Software Product into Your
Computer's temporary memory (RAM) for purposes of using the Software Product.
b. Storage. You may copy the Software Product into the local memory or storage device of the HPProduct.
c. Copying. You may make archival or back-up copies of the Software Product, provided the copy contains
all of the original Software Product's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA.
e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software
Product which constitutes non-proprietary HP software or software provided under public license by
third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software license
agreement accompanying such Freeware whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of download. Use of the Freeware by you shall be
governed entirely by the terms and conditions of such license.
f. Recovery Solution. Any software recovery solution provided with/for your HPProduct, whether in the
form of a hard disk drive-based solution, an external media-based recovery solution (e.g. oppy disk,
CD or DVD) or an equivalent solution delivered in any other form, may only be used for restoring the
hard disk of the HPProduct with/for which the recovery solution was originally purchased. The use of
any Microsoft operating system software contained in such recovery solution shall be governed by the
Microsoft License Agreement.
2. UPGRADES. To use a Software Product identied as an upgrade, you must rst be licensed for the original
Software Product identied by HP as eligible for the upgrade. After upgrading, you may no longer use the
original Software Product that formed the basis for your upgrade eligibility. By using the Software Product,
you also agree that HP may automatically access your HPProduct when connected to the internet to check
the version or status of certain Software Products and may automatically download and install upgrades
or updates to such Software Products on to your HPProduct to provide new versions or updates required
to maintain the functionality, performance, or security of the Software Product and your HPProduct and
facilitate the provision of support or other services provided to you. In certain cases, and depending on the
type of upgrade or update, notications will be provided to you (via pop-up or other means), which may
require you to initiate the upgrade or update.
3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software Product
provided by HP unless HP provides other terms along with the update or supplement. In case of a conict
between such terms, the other terms will prevail.
4. TRANSFER.
a. Third Party. The initial user of the Software Product may make a one-time transfer of the Software
Product to another end user. Any transfer must include all component parts, media, printed materials,
this EULA, and if applicable, the Certicate of Authenticity. The transfer may not be an indirect transfer,
such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree
to all the EULA terms. Upon transfer of the Software Product, your license is automatically terminated.
b. Restrictions. You may not rent, lease or lend the Software Product or use the Software Product for
commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or
Software Product except as expressly provided in this EULA.
148
Appendix BService and support
5. PROPRIETARY RIGHTS. All intellectual property rights in the Software Product and user documentation are
owned by HP or its suppliers and are protected by law, including but not limited to United States copyright,
trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You
shall not remove any product identication, copyright notices or proprietary restrictions from the Software
Product.
6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the
Software Product, except and only to the extent that the right to do so is mandated under applicable law
notwithstanding this limitation or it is expressly provided for in this EULA.
7. TERM. This EULA is eective unless terminated or rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA.
8. NOTICE OF DATA COLLECTION.
CONSENT TO COLLECTION/USE OF DATA.
a. You agree that HP and its ailiates may collect, combine, and use device and individual user information
you provide in relation to support services related to the Software Product. HP agrees not to use this
information to market to you without your consent. Learn More about HP data collection practices at
www.hp.com/go/privacy
b. HP will use cookies and other web technology tools to collect anonymous technical information related
to HPSoftware and your HPProduct. This data will be used to provide the upgrades and related
support or other services described in Section 2. HP will also collect personal information including your
Internet Protocol address or other unique identier information associated with your HPProduct and
data provided by you on registration of your HPProduct. As well as providing the upgrades and related
support or other services, this data will be used for sending marketing communications to you (in each
case with your express consent where required by applicable law).
To the extent permitted by applicable law, by accepting these terms and conditions you consent to the
collection and use of anonymous and personal data by HP, its subsidiaries, and ailiates as described in
this EULA and as further described in HP’s privacy policy: www.hp.com/go/privacy
c. Collection/Use by Third Parties. Certain software programs included in your HPProduct are provided and
separately licensed to you by third party providers (“Third Party Software”). Third Party Software may be
installed and operational on your HPProduct even if you choose not to activate/purchase such software.
Third Party Software may collect and transmit technical information about your system (i.e., IP address,
unique device identier, software version installed, etc.) and other system data. This information is used
by the third party to identify technical system attributes and ensure that the most current version of the
software has been installed on your system. If you do not want the Third Party Software to collect this
technical information or automatically send you version updates, you should uninstall the software prior
to connecting to the Internet.
9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HPAND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT
NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF
FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE PRODUCT WILL FUNCTION WITH NON-HP
SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE PRODUCT.
Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of
implied warranties, so the above disclaimer may not apply to you in its entirety.
End User License Agreement
149
10. LIMITATION OF LIABILITY. Subject to the laws of the People's Republic of China, notwithstanding any
damages that you might incur, the entire liability of HP and any of its suppliers under any provision
of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the
amount actually paid by you separately for the Software Product or U.S. $5.00. TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HPOR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL,
INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE
OF OR INABILITY TO USE THE SOFTWARE PRODUCT, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF
THIS EULA, EVEN IF HPOR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to
you.
11. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S.
Government under HP's standard commercial license.
12. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States and
other countries/regions ("Export Laws") to assure that the Software Product is not (1) exported, directly
or indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including,
without limitation, nuclear, chemical, or biological weapons proliferation.
13. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.
14. APPLICABLE LAW. This EULA is governed by the laws of the country/region in which the equipment was
purchased.
15. ENTIRE AGREEMENT. This EULA (including any addendum or amendment to this EULA which is included
with the HPProduct) is the entire agreement between you and HP relating to the Software Product and it
supersedes all prior or contemporaneous oral or written communications, proposals and representations
with respect to the Software Product or any other subject matter covered by this EULA. To the extent the
terms of any HP policies or programs for support services conict with the terms of this EULA, the terms of
this EULA shall control.
16. CONSUMER RIGHTS. Consumers in some countries/regions, states or territories may have the benet of
certain statutory rights and remedies under consumer legislation in respect of which HP’s liability cannot
lawfully be excluded or limited. If you acquired the Software as a consumer within the meaning of relevant
consumer legislation in your country/region, state or territory, the provisions of this EULA (including the
disclaimers of warranties, limitations and exclusions of liability) must be read subject to applicable law and
apply only to the maximum extent permitted by that applicable law.
Australian Consumers: If you acquired the Software as a consumer within the meaning of the ‘Australian
Consumer Law’ under the Australian Competition and Consumer Act 2010 (Cth) then despite any other
provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law,
including that goods will be of acceptable quality and services will be supplied with due care and
skill. You are entitled to a replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or replaced
if it is not of acceptable quality and the failure does not amount to a major failure.
b. nothing in this EULA excludes, restricts or modies any right or remedy, or any guarantee, warranty or
other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully
excluded or limited; and
150
Appendix BService and support
c. the benets provided to you by the express warranties in this EULA are in addition to other rights
and remedies available to you under the Australian Consumer Law. Your rights under the Australian
Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the
express warranty.
d. The Software may be capable of retaining user-generated data. HP hereby provides you with notice that
if HP repairs your Software, that repair may result in the loss of that data. To the full extent permitted by
law, the limitations and exclusions of HP’s liability in this EULA apply in respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above remedies,
please contact HP:
HP PPS Australia Pty Ltd
Rhodes Corporate Park, Building F, Level 5
1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if
dialing internationally) or visit www8.hp.com/au/en/contact-hp/phone-assist.html for the most current list
of phone support numbers.
If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the
Software or warranty and support services for the Software which are not of a kind ordinarily acquired for
personal, domestic or household use or consumption, then despite any other provision of this EULA, HP
limits its liability for failure to comply with a consumer guarantee as follows:
a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied;
b. provision of the Software: to any one or more of the following: replacement of the Software or the
supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or
of acquiring equivalent software; or payment of the costs of having the Software repaired; and
c. otherwise, to the maximum extent permitted by law.
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded
under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction
involving a person who is purchasing goods for personal, domestic or household use or consumption
and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal,
domestic or household use or consumption and not for the purpose of a business ("New Zealand
Consumers") are entitled to repair, replacement or refund for a failure and compensation for other
reasonably foreseeable loss or damage. A New Zealand Consumer (as dened above) may recover the
costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law;
furthermore, if it will be of signicant cost to the New Zealand Consumer to return the goods to HP then HP
will collect such goods at its own cost. Where any supply of products or services is for business purposes,
you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the
transaction, this is fair and reasonable.
© Copyright 2023 HP Development Company, L.P.
The information contained herein is subject to change without notice. All other product names mentioned herein
may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties
for HP products and services are set forth in the express warranty statements accompanying such products and
End User License Agreement
151
services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by
applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein.
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for
greater exibility in performing defective parts replacement. If during the diagnosis period, HP identies that the
repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There
are two categories of CSR parts: 1)Parts for which customer self repair is mandatory. If you request HP to replace
these parts, you will be charged for the travel and labor costs of this service. 2)Parts for which customer self
repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace
them for you, this may be done at no additional charge under the type of warranty service designated for your
product.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same-day or four-hour delivery may be oered at an additional charge where geography permits. If assistance is
required, you can call the HPTechnical Support Center and a technician will help you over the phone. HP species
in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases
where it is required to return the defective part to HP, you must ship the defective part back to HP within a
dened period of time, normally ve(5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in HP billing you
for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the
courier/carrier to be used.
Customer support
Table B-3 Customer Support
Support URL links
Get telephone support for your country/region
Have the product name, serial number, date of purchase, and
problem description ready.
Country/region phone numbers are on the yer that was in the box
with your product or at www.hp.com/support
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support
Order additional HPservice or maintenance agreements www.hp.com/go/carepack
Register your product www.register.hp.com
152 Appendix BService and support
Environmental product stewardship programC
This section describes the environmental-friendly product stewardship program at HP.
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been
designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product have been measured according to a standardized protocol
and when these emissions data are applied to an anticipated high-use scenario in an oice workspace, HP has
determined there is no appreciable amount of ozone generated during printing and the levels are well within
current indoor air quality standards and guidelines.
References -
Test method for the determination of emissions from hardcopy devices with respect to awarding the
environmental label for oice devices with printing function; DE-UZ 205 – BAM; January 2018.
Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate of
0.68 air changes per hour with HP printing supplies.
Power consumption
Power usage drops signicantly while in Ready, Sleep, or O mode, which saves natural resources and saves
money without aecting the high performance of this product. HP printing and imaging equipment marked with
the ENERGY STAR
®
logo is qualied to the U.S. Environmental Protection Agency's ENERGY STAR specications for
imaging equipment. The following mark will appear on ENERGY STAR qualied imaging products:
Additional ENERGY STAR qualied imaging product model information is listed at:
www.hp.com/go/energystar
Paper use
This product’s duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page)
capability can reduce paper usage and the resulting demands on natural resources.
Environmental product stewardship program
153
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify
plastics for recycling purposes at the end of the product’s life.
HPLaserJet print supplies
Original HPSupplies were designed with the environment in mind. HP makes it easy to conserve resources and
paper when printing. And when you are done, we make it easy and free to recycle.
1
All HP cartridges returned to HPPlanet Partners go through a multiphase recycling process where materials are
separated and rened for use as raw material in new Original HP cartridges and everyday products. No Original
HP cartridges returned through HPPlanet Partners are ever sent to a landll, and HP never rells or resells
Original HP cartridges.
To participate in HPPlanet Partners return and recycling program, visit www.hp.com/recycle. Select your country/
region for information on how to return HP printing supplies. Multi-lingual program information and instructions
are also included in every new HPLaserJet print cartridge package.
1
Program availability varies. For more information, visit www.hp.com/recycle
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENT™) when the paper meets
the guidelines outlined in the HPLaser Printer Family Print Media Guide. This product is suitable for the use of
recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Disposal of waste equipment by users (EU and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should protect
human health and the environment by handing over your waste equipment to a designated collection point for
the recycling of waste electrical and electronic equipment. For more information, please contact your household
waste disposal service, or go to: www.hp.com/recycle
Electronic hardware recycling
HPencourages customers to recycle used electronic hardware. For more information about recycling programs
go to: www.hp.com/recycle
154
Appendix CEnvironmental product stewardship program
Hardware recycling information (Brazil)
Este produto eletrônico e seus componentes não devem ser descartados no lixo comum, pois embora estejam
em conformidade com padrões mundiais de restrição a substâncias nocivas, podem conter, ainda que em
quantidades mínimas, substâncias impactantes ao meio ambiente. Ao nal da vida útil deste produto, o usuário
deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei.
Após o uso, as pilhas e/ou baterias dos produtos HP deverão ser entregues ao estabelecimento comercial ou
rede de assistência técnica autorizada pela HP.
Para maiores informações, inclusive sobre os pontos de recebimento, acesse:
https://www.hp.com/br-pt/sustainable-impact/planet-product-recycling.html
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach
Product Power Data per European Union Commission Regulation
1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14 ‘Additional
Information’ of the product IT ECO Declaration at
https://www.hp.com/us-en/sustainable-impact/document-reports.html#lters=resource_category-category_ecolabels<ers_documents_reports=resource_topic-topic_environment%7Cresource_category-category_ecolabels§ion=documents_reports
SEPA Ecolabel User Information (China)
中国环境标识认证产品用户说明
噪声大于 63.0 dB(A)的办公设备不宜放置于办公室内，请在独立的隔离区域使用。
如需长时间使用本产品或打印大量文件，请确保在通风良好的房间内使用。
如您需要确认本产品处于零能耗状态，请按下电源关闭按钮，并将插头从电源插座断开。
您可以使用再生纸，以减少资源耗费。
Hardware recycling information (Brazil)
155
The regulation of the implementation on China energy label for
printer, and copier
依据“复印机、打印机和传真机能源效率标识实施规则”，本打印机具有中国能效标签。根据“复印机、打印
机和传真机能效限定值及能效等级” (“GB21521”) 决定并计算得出该标签上所示的能效等级和 TEC (典型
能耗) 值。
1. 能效等级
能效等级分为三个等级，等级 1 级能效最高。根据产品类型和打印速度标准决定能效限定值。
2. 能效信息
2.1 激光打印机及一体机和高性能喷墨打印机及一体机
● 典型能耗
典型能耗是正常运行 GB21521 测试方法中指定的时间后的耗电量。此数据表示为每周千瓦时 (kWh) 。
标签上所示的能效数字按涵盖根据“复印机、打印机和传真机能源效率标识实施规则”选择的登记装置中
所有配置的代表性配置测定而得。因此，本特定产品型号的实际能耗可能与标签上所示的数据不同。
有关规范的详情信息，请参阅 GB21521 标准的当前版本。
Restriction of Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous
substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium,
polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01
weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule.
WEEE (Turkey)
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundurp
156 Appendix CEnvironmental product stewardship program
The Table of Hazardous Substances/Elements and their Content
(China)
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be
obtained by accessing the HPWeb site at www.hp.com/go/msds
The Table of Hazardous Substances/Elements and their Content (China)
157
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps
identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on
HP's EPEAT registered products go to
https://www.hp.com/us-en/sustainable-impact/document-reports.html#lters=resource_category-category_ecolabels<ers_documents_reports=resource_topic-topic_environment%7Cresource_category-category_ecolabels§ion=documents_reports
Declaration of the Presence Condition of the Restricted Substances
Marking (Taiwan region)
台灣地區 限用物質含有情況標示聲明書
Taiwan region Declaration of the Presence Condition of the Restricted Substances Marking
若要存取產品的最新使用指南或手冊，請前往 hp.com/support。選取搜尋您的產品，然後依照 畫面上的指
示繼續執行。
158
Appendix CEnvironmental product stewardship program
To access the latest user guides or manuals for your product, go to hp.com/support. Select Find your product,
and then follow the on-screen instructions.
For more information
To obtain information about these environmental topics:
● Product environmental prole sheet for this and many related HPproducts
● HP’s commitment to the environment
● HP’s environmental management system
● HP’s end-of-life product return and recycling program
● Material Safety Data Sheets
Visit www.hp.com/go/environment
Also, visit www.hp.com/recycle
For more information 159
Regulatory informationD
This section describes the regulatory statements.
Battery Statements
Reese's Law
● Remove and immediately recycle or dispose of used batteries according to local regulations and keep away
from children. Do NOT dispose of batteries in household trash or incinerate.
● Even used batteries may cause severe injury or death.
● Call a local poison control center for treatment information.
● Non-rechargeable batteries are not to be recharged.
● Do not force discharge, recharge, disassemble, heat above (manufacturer's specied temperature rating) or
incinerate. Doing so may result in injury due to venting, leakage or explosion resulting in chemical burns.
● This product contains a non-replaceable battery. It is NOT intended to be replaced.
● This product uses a NON replaceable battery. The coin/button cell battery type/model could be either:
CR1632, CR1225 or CR2032.
● The nominal battery voltage of this battery is 3v DC.
UK Battery
Unfortunately, it is not obvious when a button or coin battery is stuck in a child’s oesophagus (food pipe). There
are no specic symptoms associated with this. The child might:
● Cough, gag or drool a lot
● Appear to have a stomach upset or a virus
● Be sick
160
Appendix DRegulatory information
● Point to their throat or stomach
● Have a pain in their abdomen, chest or throat
● Be tired or lethargic
● Be quieter or more clingy than usual or otherwise “not themselves”
● Lose their appetite or have a reduced appetite
● Not want to eat solid food/be unable to eat solid food
These sorts of symptoms vary or uctuate, with the pain increasing and then subsiding.
A specic symptom to button and coin battery ingestion is vomiting fresh (bright red) blood. If the child does this
seek immediate medical help.
The lack of clear symptoms is why it is important to be vigilant with “at” or spare button or coin batteries in the
home and the products that contain them.
Regulatory statements
The printer meets product requirements from regulatory agencies in your country/region.
European Union and United Kingdom Regulatory Notice
Products bearing the CE marking and UK marking comply to applicable EU Directives and the equivalent UK
Statutory Instruments and can operate in at least one EU Member State and in United Kingdom. The full EU and
UK Declaration of Conformity can be found at the following website: hp.eu/certicates (Search with the product
model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters:
For EU: HP REG 23010, 08028 Barcelona, Spain
For UK: HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT
Email: techr[email protected]
Regulatory model numbers
For regulatory
identication purposes, your product is assigned a regulatory model number. Regulatory model
numbers should not be confused with marketing names or product numbers.
Regulatory statements
161
Table D-1 Regulatory model numbers
Product model number Regulatory model number
HP Color LaserJet Pro MFP 3301fdn
HP Color LaserJet Pro MFP 3302fdn
HP Color LaserJet Pro MFP 3303fdn
HP Color LaserJet Pro MFP 3388fdn
HP Color LaserJet Pro MFP 3302fdng
SHNGC-2201-00
HP Color LaserJet Pro MFP 3301sdw
HP Color LaserJet Pro MFP 3301fdw
HP Color LaserJet Pro MFP 3301cdw
HP Color LaserJet Pro MFP 3302sdw
HP Color LaserJet Pro MFP 3302fdw
HP Color LaserJet Pro MFP 3303sdw
HP Color LaserJet Pro MFP 3303fdw
HP Color LaserJet Pro MFP 3388sdw
HP Color LaserJet Pro MFP 3388fdw
HP Color LaserJet Pro MFP 3302sdwg
HP Color LaserJet Pro MFP 3302fdwg
SHNGC-2201-01
FCC regulations
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If this
equipment is not installed and used in accordance with the instructions, it may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
● Reorient or relocate the receiving antenna.
● Increase separation between equipment and receiver.
● Connect equipment to an outlet on a circuit dierent from that to which the receiver is located.
● Consult your dealer or an experienced radio/TV technician.
NOTE: Any changes or modications to the printer that are not expressly approved by HP could void the user’s
authority to operate this equipment.
Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.
162
Appendix DRegulatory information
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(B)/NMB-3(B)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product
label. The product uses either 100 or 220-240Vac and 50/60Hz.
Connect the power cord between the product and a grounded AC outlet.
CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has
implemented regulations for laser products manufactured since August1,1976. Compliance is mandatory
for products marketed in the United States. The device is certied as a “Class 1” laser product under the U.S.
Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation
Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely conned
within protective housings and external covers, the laser beam cannot escape during any phase of normal user
operation.
WARNING! Using controls, making adjustments, or performing procedures other than those specied in this
user guide may result in exposure to hazardous radiation.
For other US/Canada regulatory matters, please contact:
HP Inc.
HP Inc. 1501 Page Mill Rd, Palo Alto, CA 94304, USA
Email contact: (techr[email protected]) or Telephone contact: +1 (650) 857-1501
Laser safety statement for EMEA
CLASS 1 CONSUMER LASER PRODUCT
EN: 50689:2021
Laser statement for Finland
Luokan 1 laserlaite
HP Color LaserJet Pro MFP 3301-3304/3388, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.
Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen
turvallisuusluokka on määritetty standardin EN 60825-1 (2014) mukaisesti.
VAROITUS !
Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan
1 ylittävälle näkymättömälle lasersäteilylle.
VARNING !
Om apparaten används på annat sätt än i bruksanvisning specicerats, kan användaren utsättas för osynlig
laserstrålning, som överskrider gränsen för laserklass 1.
Canada - Industry Canada ICES-003 Compliance Statement
163
HUOLTO
HP Color LaserJet Pro MFP 3301-3304/3388 - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita.
Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän
tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.
VARO !
Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa.
Älä katso säteeseen.
VARNING !
Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning.
Betrakta ej strålen.
Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan
3B laser.
GS statement (Germany)
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen.
Um störende
Reexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren
Gesichtsfeld platziert werden.
Das Gerät ist kein Bildschirmarbeitsplatz gemäß BildscharbV. Bei ungünstigen Lichtverhältnissen (z. B. direkte
Sonneneinstrahlung) kann es zu Reexionen auf dem Display und damit zu Einschränkungen der Lesbarkeit der
dargestellten Zeichen kommen.
Die Bilddarstellung dieses Gerätes ist nicht für verlängerte Bildschirmtätigkeiten geeignet.
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark:
Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord.
Finland:
Laite on liitettävä suojakoskettimilla varustettuun pistorasiaan.
Norway:
Apparatet må tilkoples jordet stikkontakt.
Sweden:
Apparaten skall anslutas till jordat uttag.
Taiwan region BSMI USB Port (Walk-up) Statement
The front USB port (walk-up port) located at the front, top, or side of the product is typically used with thumb
drives.
164
Appendix DRegulatory information
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)
Производитель и дата производства
HP Inc.
Адрес: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Дата производства зашифрована в 10-значном серийном номере, расположенном на наклейке со
служебной информацией изделия. 4-я, 5-я и 6-я цифры обозначают год и неделю производства. 4-я
цифра обозначает год, например, «3» обозначает, что изделие произведено в «2013» году. 5-я и 6-я цифры
обозначают номер недели в году производства, например, «12» обозначает «12-ю» неделю.
Өндіруші жəне өндіру мерзімі
HP Inc.
Мекенжайы: 1501 Page Mill Road, Palo Alto, California 94304, U.S.
Өнімнің жасалу мерзімін табу үшін өнімнің қызмет көрсету жапсырмасындағы 10 таңбадан тұратын
сериялық нөмірін қараңыз. 4-ші, 5-ші жəне 6-шы сандар өнімнің жасалған жылы мен аптасын көрсетеді.
4-ші сан жылын көрсетеді, мысалы «3» саны «2013» дегенді білдіреді. 5-ші жəне 6-шы сандары берілген
жылдың қай аптасында жасалғанын көрсетеді, мысалы, «12» саны «12-ші» апта дегенді білдіреді.
Местные представители
Россия: ООО "Эйч Пи Инк",
Российская Федерация, 125171, г . Москва, Ленингра дское шоссе, 1 6А, стр.3,
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Казахстан: Филиал компании "ЭйчПи Глобал Трэйдинг Би.Ви.", Республика Казахстан, 050040, г. Алматы,
Бостандыкский район, проспект Аль-Фараби, 77/7,
Телефон/факс: + 7 7 27 355 35 52
Жергілікті өкілдіктері
Ресей: ООО "Эйч Пи Инк",
Ресей Федерациясы, 125171, Мәскеу, Ленинград шоссесі, 16A блок 3,
Телефон/факс: +7 495 797 35 00 / +7 499 92132 50
Қазақстан: "ЭйчПи Глобал Трэйдинг Би.Ви." компаниясынын Қазақстандағы филиалы, Қазақстан
Республикасы, 050040, Алматы к., Бостандык ауданы, Əл- Фараби даңғылы, 77/7,
Телефон/факс: +7 727 355 35 52
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kirgizstan, Russia)
165
Telecom (fax) statements
The topic describes the fax statements.
Fax Cord Statement
Product may or may not have fax/telephone cord enclosed. If not provided, use only No. 26 AWG or larger
telecommunication line cord to reduce the risk of re.
CAUTION: To reduce the risk of re, use only No. 26 AWG or larger (e.g., 24 AWG) telecommunication Line Cord.
Belarus statement
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об
описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь)
продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь,
размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY.
Brazil ANATEL statement
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em
sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Canada
Industry Canada CS-03 requirements:
NOTICE: The Industry Canada label identies certied equipment. This certication means the equipment
meets certain telecommunications network protective, operational, and safety requirements as prescribed in
the appropriate Terminal Equipment Technical Requirement document(s). The Department does not guarantee
the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that
it is permissible for the equipment to be connected to the facilities of the local telecommunications company.
The equipment must also be installed using an acceptable method of connection. The customer should be
aware that compliance with the above conditions may not prevent degradation of service in some situations.
Repairs to certied equipment should be coordinated by a representative designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment. Users should ensure for
their own protection that the electrical ground connections of the power utility, telephone lines, and internal
metallic water pipe system, if present, are connected together. This precaution can be particularly important in
rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate. The Ringer Equivalence Number (REN) of
this device is shown on the regulatory chassis label.
166
Appendix DRegulatory information
This product meets the applicable Innovation, Science and Economic Development Canada technical
specications.
NOTICE: The Ringer Equivalence Number (REN) indicates the maximum number of devices allowed to be
connected to a telephone interface. The termination of an interface may consist of any combination of devices
subject only to the requirement that the sum of the RENs of all the devices not exceed ve (5).
The standard connecting arrangement code (telephone jack type) for equipment with direct connections to the
telephone network is CA11A.
Exigences CS-03 d'Industrie Canada:
NOTICE: l’étiquette Industrie Canada permet d’identier les équipements certiés. Cette certication signie
que l'équipement est conforme à certaines exigences de protection, exploitation et sécurité du réseau de
télécommunication, tel que stipulé dans les documents appropriés relatifs aux exigences techniques des
équipements de type terminal. Le Département ne garantit pas que l’exploitation de l’équipement donnera
pleine satisfaction à l’utilisateur. Avant d'installer cet équipement, les utilisateurs doivent s'assurer qu'il est
possible de connecter l'équipement aux installations de la société de télécommunication locale. L'équipement
doit également être installé en utilisant une méthode de connexion acceptable. Le client doit être conscient du
fait que la conformité du matériel aux conditions citées ci-dessus n’empêche nullement des dégradations dans
certaines situations. Toute réparation de l'équipement certié doit être coordonnée par un représentant nommé
par le fournisseur. Toute réparation ou altération réalisée par l’utilisateur lui-même et tout dysfonctionnement
de l’équipement donne à la compagnie de téléphone le droit d’exiger la mise hors service de l’équipement. Pour
des raisons de sécurité, l’utilisateur doit s’assurer que les branchements à la terre de l’installation électrique,
des lignes téléphoniques et du système de conduites d'eau métalliques internes, s’il y a lieu, sont bien reliés
entre eux. Cette précaution peut s'avérer particulièrement importante dans les zones rurales.
CAUTION: L'utilisateur ne doit pas tenter d'eectuer lui-même ces raccordements, mais doit contacter
l'organisme de contrôle électrique approprié, ou un électricien, selon le cas. L’indice d'équivalence de la sonnerie
(REN) de cet appareil est aiché sur l’étiquette réglementaire apposée sur le châssis.
Ce produit respecte les spécications techniques applicables dénies par Innovation, Science and Economic
Development Canada.
NOTICE: L’indice d'équivalence de la sonnerie (REN) correspond au nombre maximum d'appareils autorisés à
se connecter à une interface de téléphonie. La terminaison d'une interface peut consister en toute combinaison
d'appareils soumise uniquement à l'exigence que le total des indices REN de tous les appareils ne dépasse pas
cinq (5).
Le code de l'ensemble connecté standard (type de prise téléphonique) pour l'équipement associé à des
connexions directes vers le réseau téléphonique est CA11A.
Europe Statement for Telecom Operation
The printer meets applicable EU Directive & UK Statutory Instruments and carries the CE & UKCA mark
accordingly. For details see EU & UK Declaration of Conformity issued by the manufacturer in another section of
this manual.
For printers with the feature to be connected to the analog Public Switched Telecommunication Networks (PSTN):
Due to dierences between individual European national PSTNs the product may not guarantee unconditional
assurance of successful operation on every PSTN termination point. Network compatibility depends on the
correct setting being selected by the customer in preparation of its connection to the PSTN. Please follow the
instructions provided in the user manual. If you experience network compatibility issues, please contact your
equipment supplier or HP Inc. help desk in the country/region of operation. Connecting to a PSTN termination
point may be the subject of additional requirements set out by the local PSTN operator.
Europe Statement for Telecom Operation
167
New Zealand
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the
item complies with minimum conditions for connection to its network. It indicates no endorsement of the product
by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work
correctly in all respects with another item of Telepermitted equipment of a dierent make or model, nor does it
imply that any product is compatible with all of Telecom’s network services.
This equipment may not provide for the eective hand-over of a call to another device connected to the same
line.
This equipment shall not be set up to make automatic calls to the Telecom “111” Emergency Service.
This product has not been tested to ensure compatibility with the FaxAbility distinctive ring service for New
Zealand.
Additional FCC Statement for Telecom Products (US)
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the
back of this equipment is a label that contains, among other information, a product identier in the format
US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
The REN is used to determine the quantity of devices, which may be connected to the telephone line. Excessive
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but
not all, areas, the sum of the RENs should not exceed ve (5.0). To be certain of the number of devices that
may be connected to the line, as determined by the total RENs, contact the telephone company to determine the
maximum REN for the calling area.
This equipment uses the following USOC jacks: RJ11C.
FCC-compliant telephone cord, jack and modular plug should be used with this equipment. This equipment is
designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is
Part 68 compliant. This equipment cannot be used on telephone company-provided coin service. Connection to
Party Line Service is subject to state taris.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. If advance notice is not practical, the telephone company
will notify the customer as soon as possible. Also, you will be advised of your right to le a complaint with the FCC
if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
aect the operation of the equipment. If this happens, the telephone company will provide advance notice in
order for you to make the necessary modications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please see the numbers in this manual for repair and (or) warranty
information. If the trouble is causing harm to the telephone network, the telephone company may request you
remove the equipment from the network until the problem is resolved.
The customer can do the following repairs: Replace any original equipment that came with the device. This
includes the print cartridge, the supports for trays and bins, the power cord, and the telephone cord (if provided).
It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is
connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges.
Telephone Consumer Protection Act
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other
electronic device, including fax machines, to send any message unless such message clearly contains, in a margin
at the top or bottom of each transmitted page or on the rst page of the transmission, the date and time it
168
Appendix DRegulatory information
is sent and an identication of the business, other entity, or individual sending the message and the telephone
number of the sending machine or such business, other entity, or individual. (The telephone number provided
cannot be a 900 number or any other number for which charges exceed local or long-distance transmission
charges.)
Wireless statements
The statements in this section apply to wireless-capable printers only.
FCC compliance statement—United States
Exposure to radio frequency radiation
CAUTION: The radiated output power of this device is far below the FCC radio frequency exposure limits.
Nevertheless, the device shall be used in such a manner that the potential for human contact during normal
operation is minimized.
In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the
antenna shall not be less than 20cm (8in) during normal operation.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause interference, and (2) this device must accept any interference, including interference that
may cause undesired operation of the device.
CAUTION: Based on Section 15.21 of the FCC rules, changes of modications to the operation of this product
without the express approval by HP may invalidate its authorized use.
Australia statement
This device incorporates a radio-transmitting (wireless) device. For protection against radio transmission
exposure, it is recommended that this device be operated no less than 20cm from the head, neck, or body.
Belarus statement
В соответствии с Постановлением Совета Министров Республики Беларусь от 24 мая 2017 года № 383 (об
описании и порядке применения знака соответствия к техническому регламенту Республики Беларусь)
продукция, требующая подтверждения соответствия техническому регламенту Республики Беларусь,
размещенная на рынке Республики Беларусь, должна быть маркирована знаком соответствия ТР BY.
Brazil ANATEL statement
Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em
sistemas devidamente autorizados.
Para maiores informações consulte o site da ANATEL – www.anatel.gov.br
Wireless statements
169
Canadian statements
For Indoor Use. This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of the Canadian Department of Communications. The
internal wireless radio complies with RSS 210 of Industry Canada.
Pour ĺusage d´intérieur. Le présent appareil numérique ńémet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe B prescribes dans le règlement sur le brouillage
radioélectrique édicté par le Ministère des Communications du Canada. Le composant RF interne est conforme à
la norme CNR-210 d´Industrie Canada.
China CMIIT Wireless statements
中国无线电发射设备通告
型号核准代码显示在产品本体的铭牌上。
Korean statement
무선 전용제품:
해당 무선설비는 전파혼신 가능성이 있음으로 인명안전과 관련된 서비스는 할 수 없음. (무선모듈제품이
설치되어있는경무)
Taiwan region statement (Traditional Chinese)
應避免影響附近雷達系統之操作。
高增益指向性天線只得應用於固定式點對點系統。
Products with 5 GHz Operation Industry of Canada
CAUTION: When using IEEE 802.11a wireless LAN, this product is restricted to indoor use, due to its operation
in the 5.15- to 5.25-GHz frequency range. Industry Canada requires this product to be used indoors for the
frequency range of 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel mobile
satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35-GHz and 5.65- to
5.85-GHz bands. These radar stations can cause interference with and/or damage to this device.
Lors de l'utilisation d'un réseau local sans l IEEE 802.11a, ce produit est réservé à une utilisation en intérieur en
raison de sa plage de fréquences, comprise entre 5,15 et 5,25GHz. Industrie Canada recommande l'utilisation
en intérieur de ce produit pour la plage de fréquences comprise entre 5,15 et 5,25GHz an de réduire les
interférences nuisibles potentielles avec les systèmes de satellite portables utilisant le même canal. Le radar à
haute puissance est déni comme étant le principal utilisateur des bandes 5,25 à 5,35GHz et 5,65 à 5,85GHz.
Ces stations radar peuvent provoquer des interférences sur ce périphérique et/ou l'endommager.
170
Appendix DRegulatory information
Taiwan region NCC Statement:(Only for 5GHz)
Exposure to Radio Frequency Radiation (Canada)
WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the
Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner
that the potential for human contact is minimized during normal operation.
WARNING! Exposition aux émissions de fréquences radio. La puissance de sortie émise par ce périphérique est
inférieure aux limites xées par Industrie Canada en matière d’exposition aux fréquences radio. Néanmoins, les
précautions d'utilisation du périphérique doivent être respectées an de limiter tout risque de contact avec une
personne.
To avoid the possibility of exceeding the Industry Canada radio frequency exposure limits, human proximity to
the antennas should not be less than 20 cm (8 inches).
Pour éviter tout dépassement des limites xées par Industrie Canada en matière d’exposition aux fréquences
radio, la distance entre les utilisateurs et les antennes ne doit pas être inférieure à 20 cm (8 pouces).
European regulatory notice
The telecommunications functionality of this product may be used in the following European countries/regions:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal,
Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom.
Notice for use in Russia
Существуют определенные ограничения по использованию беспроводных сетей (стандарта 802.11b/g)
с рабочей частотой 2,4 ГГц: Данное оборудование может использоваться внутри помещений с
использованием диапазона частот 2400-2483,5МГц (каналы 1-13). При использовании внутри помещений
максимальная эффективная изотропно–излучаемая мощность (ЭИИМ) должна составлять не более 100мВт.
Mexico statement
Aviso para los usuarios de México
“La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o
dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia,
incluyendo la que pueda causar su operación no deseada."
Para saber el modelo de la tarjeta inalámbrica utilizada, revise la etiqueta regulatoria de la impresora.
Thailand statement
เครื่องวิทยุคมนาคมนี้มีระดับการแผ่คลื่นแม่เหล็กไฟฟ้ าสอดคล้องตามมาตรฐานความปลอดภัยต่อสุขภาพของมนุษย์จากการ
ใช้เครื่องวิทยุคมนาคมที่คณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกําหนด
This radio communication equipment has the electromagnetic eld strength in compliance with the Safety
Standard for the Use of Radio Communication Equipment on Human Health announced by the National
Telecommunications Commission.
Taiwan region NCC Statement:(Only for 5GHz)
171
Vietnam Telecom
NOTE: Telecom wireless marking for ICTQC Type approved products.
Dynamic Security Enabled Printers
This printer is intended to work only with cartridges that have a new or reused HP chip. A reused HP chip enables
the use of reused, remanufactured, and relled cartridges.
The printer uses dynamic security measures to block cartridges using a non-HP chip. Periodic rmware updates
delivered over the internet will maintain the eectiveness of the dynamic security measures and block cartridges
that previously worked.
Updates can improve, enhance, or extend the printer’s functionality and features, protect against security threats,
and serve other purposes, but these updates can also block cartridges using a non-HP chip from working in
the printer, including cartridges that work today. Unless you are enrolled in certain HP programs such as Instant
Ink or use other services that require automatic online rmware updates, most HP printers can be congured
to receive updates either automatically or with a notication that allows you to choose whether to update or
not. For more information on dynamic security and how to congure online rmware updates, please go to
www.hp.com/learn/ds.
172 Appendix DRegulatory information
