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152
TROUBLESHOOTING
And if one of the following error codes appears in the display at communication error when sending the scanned
image, take corresponding solution as mentioned below.
IF YOUR E-MAIL IS RETURNED
If a Scan to E-mail transmission is not successful, an e-mail informing you of this fact is sent to the return address
configured in the SMTP server. If this happens, read the e-mail and determine the cause of the error, and then
repeat the transmission.
Error
Code
Solution Page
CE-00
CE01
Turn off the power and then turn it back on. Consult with your network administrator to make sure
that no problems exist on the network or in the server. If the error is not cleared after turning the
power off and on, turn off the power and contact your dealer.
–
CE-02
CE-04
The scanned image was not sent because a connection to the server could not be established.
Make sure that the SMTP server settings or Scan to FTP destination settings in the Web page are
correct.
The procedure for configuring the SMTP server is explained in "Configuring SMTP, DNS and
LDAP server settings", and the procedure for editing Scan to FTP destination information is
explained in "Editing and deleting programmed transmission destinations".
200, 203
CE-03
The scanned image was not sent because the server was busy or there was too much traffic on
line. Wait briefly and then try again.
–
CE-05
The scanned image was not sent because the directory of the destination FTP server was not cor-
rect. Make sure that the correct FTP server information is configured in the Web page.
200
CE-06
Scan data cannot be sent as E-mail address that is stored in the Destination List is not adequate.
Check if the stored destination information is correct.
200
CE-09
The size of the scanned image file exceeds the limit set in "Maximum Size of E-mail attachments"
in the Web page. Reduce the number of original pages scanned into the file, or change the limit set
in "Maximum Size of E-mail attachments". Or it may exceed the limit of the file size at the mail
server. Reduce the volume of the original, otherwise change the resolution or the color mode to
make the scanned file size smaller.
201
CE-11
The memory became full during scanning. Scan less pages, lower the resolution, or change the
color mode so that the file size is smaller, and try scanning again.
130, 131
CE-12
The maximum number of destinations of a global address search has been exceeded.
Increase the number of search characters to narrow the range of the global address search.
128
CE-14
Check if the USB memory is not set to write-protect.
–
CE-15
Check that the USB memory has enough free space to accept the data size to be scanned.
–
CE-16
Check that the USB memory has no problem.
–
CE-17
Check that the file names in the USB memory do not exceed 256 characters per file, or check that
the USB memory has no problem.
–
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