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150
TROUBLESHOOTING
Cannot send a fax.
Does the receiving fax machine have paper?
→ Check with the operator of the receiving machine.
–
Is the receiving machine ready to receive?
→ Check with the operator of the receiving machine.
–
Are you using a transmittable original size?
→ Check the transmittable sizes.
82
Was the original size detected correctly?
→ Check size of the original.
82
The message "Reading canceled. Please retry sending
operation." appears.
→ If you attempt transmission while the message "Warming-up."
appears, the transmission may not take place correctly. Repeat
the transmission.
–
The transmitted image prints out
blank at the receiving side.
Was the original placed so that the correct side is
scanned?
→ Make sure the original is placed so that the correct side is
scanned.
27
If the receiving machine is using thermal paper, was the
thermal paper loaded with the wrong side out?
→ Check with the operator of the receiving machine.
–
The transmitted image is distorted.
Were line conditions poor due to thunder or another
reason?
→ Try the transmission again.
–
Were the resolution and exposure settings suitable?
→ Check the resolution and exposure settings.
–
White or black lines appear in the
transmitted image.
Is the document glass or the scanning glass for the
document feeder (the long, narrow glass) dirty?
→ Clean the document glass or the scanning glass for the document
feeder.
163
Transmission does not take place
at the specified time.
Is the machine's clock set to the correct time?
→ Set the clock to the correct time.
176
Printing does not take place after
reception.
Does an error message appear regarding adding paper,
replenishing toner, or a misfeed? (This means that
printing is not possible.)
→ Restore printing capability as instructed by the display message.
Printing will begin.
122
Is forwarding (Inbound Routing function) selected in the
Web page for a received fax?
→ If you need to print a received fax, ask your administrator.
When the Inbound Routing function is enabled in the Web pages,
received faxes are automatically forwarded to a specified
address. If "Print at Error" is selected when Inbound Routing is
enabled, received faxes will only be printed when an error occurs.
–
A received fax prints out blank.
Was the wrong side of the original scanned in the
transmitting machine?
→ Check with the operator of the transmitting machine.
–
The received image is faint.
Is the original faint?
→ Ask the other party to re-send the fax using a suitable exposure
setting.
–
The received image is distorted.
Were line conditions poor due to thunder or another
reason?
→ Ask the other party to send the fax again.
–
Problem Cause and solution Page
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