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149
TROUBLESHOOTING
FAX PROBLEMS
If you experience a problem with the fax function, first check the following table.
This section describes problems related to the fax function. For problems related to general operation of the
machine, see "TROUBLESHOOTING" in the Operation Guide for the machine.
The recipient does not receive
data sent by e-mail (Scan to
E-mail).
Check the Web page to see if a limit has been set for the size of
image files sent using Scan to E-mail (the factory default setting is
"Unlimited"). A limit can be set from 1 MB to 10 MB. Consult the
administrator of the Web page to select a suitable limit.
195
The amount of data that can be sent in one e-mail transmission is
sometimes limited by the administrator of the mail server. Even if the
file size is within the limit explained above, if it exceeds the limit set
by the administrator of the mail server, the file will not be delivered to
the recipient.
Decrease the amount of data sent in the e-mail transmission (reduce
the number of pages scanned). (Ask your mail server administrator
what the data limit is for one e-mail transmission.)
–
Transmission takes a long time.
When there is a large amount of image information, the data file is
also large and transmission takes a long time.
–
The [COLOR START] or [BLACK &
WHITE START] indicator is not lit
in the USB Memory Scan mode.
The USB memory is not recognized or not inserted, or
any device other than USB memory is inserted in the USB
port.
→ Check the USB port.
–
"Check the USB memory." appears
in the display during USB Memory
Scan.
Any device other than USB memory is inserted in the USB
port, the USB memory is write-protected, or it was taken
off during USB Memory Scan.
→ Check your USB memory device and use it properly.
–
"Memory is full. Job is canceled."
appears in the display during USB
Memory Scan.
The memory of the USB device became full.
→ Use the USB device with sufficient memory.
–
Problem Cause and solution Page
Problem Cause and solution Page
The machine does not operate.
Is the machine power switch turned on?
→ Turn the power switch ON.
15
Does the display show an error message?
→ Clear the error as instructed by the message.
120
Dialing is not possible.
Is the correct dial mode set for your line?
→ Check your line and set the correct dial mode.
184
Is the telephone line properly connected?
→ Check the connections.
79
Is the machine power switch turned on?
→ Turn the power switch ON.
15
Is the machine in fax mode?
→ Press the [FAX] key to set the machine to fax mode.
85
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