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Maintenance
350
ProSAFE 10-Gigabit Smart Managed Switch XS728T and XS748T User Manual
If a reply to the traceroute is received, a message similar to the following one is displayed:
1 a:b:c:d:e:f:g 9869 usec 9775 usec 10584 usec
2 0:0:0:0:0:0:0:0 0 usec * 0 usec * 0 usec *
Hop Count = p Last TTL = q Test attempt = r Test Success = s.
Generate Technical Support Information
The technical support information consists of a list with multiple show commands that provide
a broad view of the switch configuration status, as well as the protocol-level status. This
information can be used for debug purposes, when multiple configuration and information
items are required. You can collect device information with one operation and provide it to
technical support engineers.
To generate technical support information:
1. Connect your computer to the same network as the switch.
You can use a WiFi or wired connection to connect your computer to the network, or
connect directly to a switch that is off-network using an Ethernet cable.
2. Launch a web browser.
3. In the address field of your web browser, enter the IP address of the switch.
If you do not know the IP address of the switch, see Change the Default IP Address of the
Switch on page 10.
The login window opens.
4. Enter the switch’s password in the Password field.
The default password is password.
The System Information page displays.
5. Select Maintenance > Troubleshooting > Tech Support Info.
The Tech Support Info page displays.
6. Click the Generate Request button.
Technical support information is uploaded from the switch and displayed in the text
window on the page. You can then select, copy, and paste the information into a text file
on your computer.
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