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63
1-3. Emergency assistance
Owners Manual_USA_A6717BE-A_en
1
For safety and security
When the power switch is turned
to ON, the red indicator light
comes on for 2 seconds then
turns off. Afterward, the green
indicator light comes on, indicat-
ing that the service is active.
The following indicator light pat-
terns indicate specific system
usage conditions:
Green indicator light on =
Active service
Green indicator light flashing
= SUBARU SOLTERRA
CONNECT call in process
Red indicator light (except at
vehicle start-up) = System
malfunction (contact your
SUBARU dealer)
No indicator light (off) = SUB-
ARU SOLTERRA CONNECT
service not active
■ Automatic Collision Notifi-
cation
In case of either airbag deploy-
ment or severe rear-end colli-
sion, the system is designed to
automatically call the response
center. The responding agent
receives the vehicle’s location
and attempts to speak with the
vehicle occupants to assess the
level of emergency. If the occu-
pants are unable to communi-
cate, the agent automatically
treats the call as an emergency,
contacts the nearest emer-
gency services provider to
describe the situation, and
requests that assistance be sent
to the location.
■ Stolen Vehicle Location
If your vehicle is stolen, SUB-
ARU SOLTERRA CONNECT
can work with local authorities to
assist them in locating and
recovering the vehicle. After fil-
ing a police report, call the Cus-
tomer Experience Center at
(866) 384-3574 in the United
States or (800) 263-8802 in
Canada, and follow the prompts
for SUBARU SOLTERRA CON-
NECT to initiate this service.
In addition to assisting law
enforcement with recovery of a
NOTICE
■ Languages
The SUBARU SOLTERRA CON-
NECT response center will offer
support in multiple languages.
The SUBARU SOLTERRA CON-
NECT system will offer voice
prompts in English, Spanish, and
French. Please indicate your lan-
guage of choice when enrolling.
■ When contacting the
response center
You may be unable to contact the
response center if the network is
busy.
SUBARU SOLTERRA
CONNECT LED light Indi-
cators
SUBARU SOLTERRA
CONNECT services
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