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The call will be made through the car
audio system to provide any additional
information about the assistance
request.
If the system is unable to establish the
voice call, or the line disconnects due
to insufficient coverage, the ASSIST
service will try to call the operational
centre again for certain number of times.
WARNING If you have not subscribed
to the related services or the Roadside
Assistance package has expired or is
unavailable for purchase, the ASSIST
call will not be available. For further
information visit the Alfa Romeo official
website.
WARNING If the ASSIST call system
detects a malfunction, it is indicated by a
corresponding message on the Connect
system display. Contact an Alfa Romeo
Dealership as soon as.
If an emergency call (SOS) is active and
an ASSIST call is requested, the latter
will not be delivered.
Alfa Connect Box SYSTEM BATTERY
The Alfa Connect Box system is provided
with an independent battery that allows
the operation of some connected
services even if the car battery is
disconnected.
The system will warn the user of
the need to replace this battery by
displaying a dedicated message on
the display of the Connect system (for
versions/markets where provided) and
by means of a notification via mobile app
(for versions/markets, where provided).
Go to an Alfa Romeo dealership as soon
as possible.
NOTE: Failure to replace the battery
and, consequently, failure to observe
the warnings provided by the system
could affect or entirely prevent service
operation.
NOTE Regardless of charge, the battery
must be replaced every 5 years by an
Alfa Romeo dealership.
the type of error that occurred on
the vehicle that automatically sent
the ASSIST request (in the case of an
automatic call - for versions/markets,
where provided).
provided) to call to one or more of the
following services:
Roadside Assistance: if case of need,
a connection will be established with the
roadside assistance authority which will
receive the vehicle type and its position
directly. Additional roadside assistance
charges may apply.
Customer Care (for versions/markets,
where provided): Customer service to
provide support in case of problems to
the car.
NOTE The relative menus and the
Connect system status bar will change
display state depending on the actions
performed, and it will be possible to
monitor each stage of the assist call
(connection, duration, ending, connection
errors, etc.).
NOTE If the ASSIST call button is
pressed by mistake, the call can be ended
by pressing the cancel button on the
Connect system display.
Once the connection has been
established, the following data will be
automatically transmitted, as authorised
by the customer:
indication that the occupant has made
an ASSIST call;
the brand of the vehicle;
the most recent known GPS
coordinates of the vehicle;
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